ZipRecruiter

Log In

1

Guest Services Supervisor Jobs (NOW HIRING)

Stonebridge Companies

$24/hr

Guest Services Supervisor Location: South San Francisco, CA FLSA: Non-Exempt Status: Full-time Reports to: Guest Services Manager Supervises: Front Desk Team Members Pay Range: $24.00 an Hour The ...

Study Hotels

Guest Services Supervisor

Chicago, IL · On-site

$23.50/hr

Guest Services Supervisor Department: Front Office Location: Chicago, IL Employment Type: Full-Time / Hourly Compensation: $23.50 per hour Reports To: Guest Services Manager The Study at University ...

New

Study Hotels

Guest Services Supervisor

Chicago, IL · On-site

$23.50/hr

Guest Services Supervisor Department: Front Office Location: Chicago, IL Employment Type: Full-Time / Hourly Compensation: $23.50 per hour Reports To: Guest Services Manager The Study at University ...

Crescent

Guest Services Supervisor

Denver, CO · On-site

$25/hr

Position Overview We are seeking an experienced Guest Services Supervisor who is passionate about delivering exceptional hospitality while supporting the daily success of our Front Office operations.

Boyne Resorts

Guest Services Supervisor

Boyne Falls, MI · On-site

As a Guest Service Supervisor , you are responsible for ensuring exceptional guest and team member experiences by overseeing and managing all aspects of the bell staff and shuttle operations, along ...

Crescent

Guest Services Supervisor

Denver, CO · On-site

Position Overview We are seeking an experienced Guest Services Supervisor who is passionate about delivering exceptional hospitality while supporting the daily success of our Front Office operations.

Pyramid Healthcare

Guest Services Supervisor

Langhorne, PA · On-site

$19.50 - $20.50/hr

Guest Services Supervisor (Housekeeping Supervisor) Location: 1990 Woodbourne Rd A, Langhorne, PA 19047 Schedule: Full-Time / Monday - Friday 8:00am - 4:00pm Pay: $19.50 - $20.50 The Guest Services ...

previous pagenext page

Showing results 21-40

All JobsTourism JobsHotel JobsHotel Staff Member JobsGuest Services Supervisor Jobs

Guest Services Supervisor information

See salary details

$12

$21

$31

How much do guest services supervisor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for guest services supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What is a guest services supervisor?

Guest Services Supervisors oversee the front-line staff who interact with guests in hotels, resorts, or other hospitality settings. They ensure that guests receive excellent service, handle complaints or special requests, and coordinate with other departments to meet guests' needs. Their responsibilities may include training staff, managing schedules, and maintaining service standards to enhance guest satisfaction. Guest Services Supervisors play a key role in creating a positive experience for guests throughout their stay.

What are the key skills and qualifications needed to thrive as a guest services supervisor, and why are they important?

To thrive as a Guest Services Supervisor, you need experience in hospitality management, strong problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and customer service software is typically required. Exceptional interpersonal skills, leadership, and conflict resolution abilities help you effectively manage teams and delight guests. These skills ensure smooth operations, high guest satisfaction, and a positive work environment within hospitality settings.

What are some common challenges faced by a guest services supervisor, and how can they be effectively managed?

Guest Services Supervisors often encounter challenges such as handling guest complaints, coordinating between multiple departments, and maintaining high service standards during peak periods. Effective communication and strong problem-solving skills are essential for quickly resolving issues and ensuring guest satisfaction. Building a supportive team environment and staying proactive with staff training can also help manage workload fluctuations and maintain service quality. Regularly reviewing guest feedback and implementing improvements contributes to a smoother operation and a positive guest experience.

What is the difference between Guest Services Supervisor vs Front Desk Agent?

AspectGuest Services SupervisorFront Desk Agent
CredentialsHigh school diploma; customer service experience; leadership skillsHigh school diploma; customer service skills
Work EnvironmentSupervises guest services team, oversees guest interactions, handles escalationsAssists guests at the front desk, check-in/out, provides information
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentUnderstanding supervisory roles, career progressionEntry-level guest interaction roles

The Guest Services Supervisor typically oversees the guest services team, manages guest interactions, and handles escalations, requiring leadership skills and experience. In contrast, a Front Desk Agent primarily assists guests with check-in and check-out, providing direct customer service. Both roles are common in the hospitality industry, but the supervisor position involves more responsibility and oversight.

What are the responsibilities of a guest services supervisor?

A guest services supervisor oversees the front desk or guest relations team, ensuring excellent customer service and smooth operations. They handle guest inquiries, resolve complaints, train staff, and coordinate daily activities to enhance guest satisfaction. Strong communication skills and knowledge of reservation systems are essential for this role.
More about Guest Services Supervisor jobs

What cities are hiring for Guest Services Supervisor jobs?

Cities with the most Guest Services Supervisor job openings:

Who are the top companies hiring for Guest Services Supervisor jobs?

The top employers for Guest Services Supervisor jobs are:

What states have the most Guest Services Supervisor jobs?

States with the most job openings for Guest Services Supervisor jobs include:

What job categories do people searching Guest Services Supervisor jobs look for?

The top searched job categories for Guest Services Supervisor jobs are:

What are popular job titles related to Guest Services Supervisor jobs?

For Guest Services Supervisor jobs, the most frequently searched job titles are:

Guest Services Supervisor jobs near you
Infographic showing various Guest Services Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Services Supervisor

Hostelling International USA

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Join Our Team as a Guest Service Supervisor at HI USA San Francisco Downtown Hostel!

Would you love to interact with travelers from all around the world and welcome them to San Francisco? Join Hostelling International USA at our San Francisco Downtown hostel. We are currently accepting applications for a full-time Guest Service Supervisor who will play a key role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policies.

In addition to front desk responsibilities, the Guest Service Supervisor is responsible for supervising the Guest Service team, supporting staff coverage when needed, and ensuring accuracy in daily paperwork, deposits, and shift operations.

Position Details

Pay: $22.15 - 23.50 per hour

Type: Full-time, benefit-eligible

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403(b) with company match, and more (new hire waiting periods apply).

Perks
  • Free stays at other HI USA hostels (subject to availability)
  • Discounts on hundreds of brands
  • On-the-job training
  • Opportunities for growth within HI USA
  • Friendly and inclusive work environment
Responsibilities
  • Supervise Guest Service staff and provide shift coverage as needed
  • Ensure daily paperwork is completed accurately for all shifts
  • Make bank deposits, open and close the safe, and provide change as needed
  • Welcome, register, and orient guests, including providing group orientations with cultural sensitivity
  • Handle individual and group reservations via telephone, email, and online systems
  • Conduct hostel tours and gather guest feedback
  • Follow procedures to ensure the safety and security of the hostel, guests, and staff
  • Maintain shift reports, logs, and daily paperwork, including fees, sales, and rentals
  • Assist with laundry, cleaning, bookkeeping, and food preparation as needed
  • Provide guests with information about HI memberships, the hostel, and the local area
  • Promote HI USA’s mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
  • Perform other duties as assigned by management
Skills/Qualifications
  • Associate’s degree and 2 years of customer service experience, or equivalent experience
  • Previous supervisory or shift lead experience preferred
  • Ability to handle cash and record receipts accurately
  • Strong organizational skills with the ability to manage multiple tasks and projects simultaneously
  • Knowledge of or ability to master reservation systems and methods
  • Excellent communication and conflict-resolution skills, with the ability to act effectively in a crisis and escalate when needed
  • Computer literacy, including MS Word, Excel, and Outlook
  • Willingness to work a flexible schedule, including weekends and holidays as required
  • First Aid and CPR certification preferred (training can be provided)
  • Ability to speak a second language is a plus
Physical Requirements
  • Ability to work at a computer and view a screen for extended periods of time
  • Regularly required to sit and use hands and arms
  • Frequently required to stand, walk, talk, and hear
  • Occasionally required to climb or balance
  • Must be able to lift and move up to 50 pounds
  • Specific vision abilities required: close, peripheral, and color vision, depth perception, and the ability to adjust focus
  • Noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.

If you're passionate about hospitality, supporting a team, and creating memorable experiences for travelers, apply today to join us as a Guest Service Supervisor at HI USA San Francisco Downtown.

Check out our Instagram to see our vibe and learn more about our mission!