ZipRecruiter

Log In

1

Guest Services Supervisor Jobs (NOW HIRING)

Crescent

Guest Services Supervisor

Denver, CO · On-site

$25/hr

Position Overview We are seeking an experienced Guest Services Supervisor who is passionate about delivering exceptional hospitality while supporting the daily success of our Front Office operations.

previous pagenext page

Showing results 21-40

All JobsGuest Services Supervisor Jobs

Guest Services Supervisor information

See salary details

$12

$21

$31

How much do guest services supervisor jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for guest services supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Guest Services Supervisor vs Front Desk Agent?

AspectGuest Services SupervisorFront Desk Agent
CredentialsHigh school diploma; customer service experience; leadership skillsHigh school diploma; customer service skills
Work EnvironmentSupervises guest services team, oversees guest interactions, handles escalationsAssists guests at the front desk, check-in/out, provides information
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentUnderstanding supervisory roles, career progressionEntry-level guest interaction roles

The Guest Services Supervisor typically oversees the guest services team, manages guest interactions, and handles escalations, requiring leadership skills and experience. In contrast, a Front Desk Agent primarily assists guests with check-in and check-out, providing direct customer service. Both roles are common in the hospitality industry, but the supervisor position involves more responsibility and oversight.

What is a guest services supervisor?

Guest Services Supervisors oversee the front-line staff who interact with guests in hotels, resorts, or other hospitality settings. They ensure that guests receive excellent service, handle complaints or special requests, and coordinate with other departments to meet guests' needs. Their responsibilities may include training staff, managing schedules, and maintaining service standards to enhance guest satisfaction. Guest Services Supervisors play a key role in creating a positive experience for guests throughout their stay.

What are the key skills and qualifications needed to thrive as a guest services supervisor, and why are they important?

To thrive as a Guest Services Supervisor, you need experience in hospitality management, strong problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and customer service software is typically required. Exceptional interpersonal skills, leadership, and conflict resolution abilities help you effectively manage teams and delight guests. These skills ensure smooth operations, high guest satisfaction, and a positive work environment within hospitality settings.

What are some common challenges faced by a guest services supervisor, and how can they be effectively managed?

Guest Services Supervisors often encounter challenges such as handling guest complaints, coordinating between multiple departments, and maintaining high service standards during peak periods. Effective communication and strong problem-solving skills are essential for quickly resolving issues and ensuring guest satisfaction. Building a supportive team environment and staying proactive with staff training can also help manage workload fluctuations and maintain service quality. Regularly reviewing guest feedback and implementing improvements contributes to a smoother operation and a positive guest experience.
More about Guest Services Supervisor jobs

What cities are hiring for Guest Services Supervisor jobs?

Cities with the most Guest Services Supervisor job openings:

Who are the top companies hiring for Guest Services Supervisor jobs?

The top employers for Guest Services Supervisor jobs are:

What states have the most Guest Services Supervisor jobs?

States with the most job openings for Guest Services Supervisor jobs include:

What job categories do people searching Guest Services Supervisor jobs look for?

The top searched job categories for Guest Services Supervisor jobs are:

What are popular job titles related to Guest Services Supervisor jobs?

For Guest Services Supervisor jobs, the most frequently searched job titles are:

Guest Services Supervisor jobs near you
Infographic showing various Guest Services Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Services Supervisor

MSG Entertainment Holdings, LLC

New York, NY • On-site

Part-time

Re-posted yesterday

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Guest Services Supervisor will be accountable for providing an exceptional guest experience throughout the MSG Venues by leading and directing front-line Guest Services Staff. The role will focus on partnering across departments to get work done through others in a fast-paced, and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. The Guest Services Supervisor will report into the Guest Services Management Team.
What will you do?
  • Accountable for daily supervision and leadership of front-line Guest Services Staff
  • Demonstrate a positive attitude and operate with high energy throughout the entire shift
  • Function as a role model to front line colleagues by demonstrating an optimistic demeanor, and achievement of company objectives and goals
  • Ability to work collaboratively with Security and other departments during events and in an emergency.
  • Assess, evaluate and coach front-line Guest Services Staff
  • Provide consistent, fair and timely feedback to front-line Guest Services Staff
  • Manage the content and delivery of pre-shift meetings
  • Ensures that front-line Guest Services Staff are performing their overall job functions, maintaining uniform standards, and delivering exceptional guest experiences.
  • Highly responsive to emergencies in a fast-paced, time sensitive environment.
  • Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.
  • Addresses customer concerns and questions in a timely and efficient matter while offering recovery solutions when necessary.
  • Assists with pre-event setup duties including front-line Guest Services Staff assignments.
  • Inspects and ensures guest environments are up to venue standards and all emergency exit pathways are clear and accessible prior to opening.
  • Works with Accessibility Services group as necessary for possible seat relocations.
  • Recommend and enforce disciplinary actions as necessary.
  • Act as a liaison between upper management and staff.
  • Ensure all company policies and standards are being met.
  • Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?
  • The ideal candidate will have a minimum of 3-5 years' Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue.
  • Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
  • Demonstrate experience completing reports and documenting staff performance
  • Ability to engage and develop collaborative relationships and influence within team and across departments
  • Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
  • Comfortable with managing conflict and responding to customer problems with a sense of urgency
  • Ability to demonstrate success in managing multiple tasks while under tight deadlines
  • Ability to hold team accountable for outcomes and monitor performance
  • Demonstrate experience coaching, mentoring and developing staff to perform at high levels
  • Commitment to providing a high-quality service experience for guests
  • Possess exceptional attention to detail and follow-up skills
  • Demonstrate integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
  • Must be available to work a flexible schedule inclusive of early mornings, weekends, nights, and holidays
  • Must be willing to travel to other NY Venues as needed
  • Must be able to pass and maintain certification in a comprehensive alcohol management program.
  • This position is part time and is scheduled based on events.

Special Requirements
  • Ability to walk/stand for at least 7 hours per day
  • Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.
  • Bending and constant motion is often required
  • Must be able to work within an environment with loud noises and everchanging visuals
  • Ability to stand and move about the venue throughout the duration of the shift.

#LI-Onsite
Hourly Pay Range
$35-$35 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

Apply