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Guest Relation Officer Jobs (NOW HIRING)

Princess Cruises

Guest Services Officer

New York, NY · On-site

Guest Services Officer Department: Guest Svc Employment Type: Fixed Term Contract Location: GLOBAL ... Relations Manager informed at all times. * Maintain an accurate float and correctly settle ...

Groupe Touchette

Security Officer

East Saint Louis, IL · On-site

$15 - $17.75/hr

Meets hospital mission objectives and fosters positive guest relation and courtesy between security ... Proven experience as security officer or guard. * Knowledge of legal guidelines for area security ...

TOUCHETTE

Security Officer

East Saint Louis, IL · On-site

$16 - $24/hr

Meets hospital mission objectives and fosters positive guest relation and courtesy between security ... Proven experience as security officer or guard. * Knowledge of legal guidelines for area security ...

Island View Casino Resort

Security Officer

Gulfport, MS

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

Island View Casino Resort

Security Officer

Gulfport, MS

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

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Guest Relation Officer information

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How much do guest relation officer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest relation officer in the United States is $10.74, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $14.90 per hour, depending on experience, location, and employer.

What is a guest relation officer?

Guest Relation Officers are hospitality professionals responsible for ensuring that guests have a positive and seamless experience at hotels, resorts, or similar establishments. They greet guests, handle inquiries and complaints, coordinate special requests, and provide information about the property and local attractions. Their role is pivotal in maintaining high standards of customer service, resolving issues promptly, and ensuring guest satisfaction throughout their stay.

How does a guest relation officer typically collaborate with other hotel departments to enhance guest experience?

As a Guest Relation Officer, you play a key role in coordinating with various hotel departments such as housekeeping, front office, food and beverage, and concierge services. You act as a communication bridge, relaying guest preferences, special requests, and feedback to the appropriate teams to ensure personalized service. Effective collaboration often involves attending daily briefings, updating guest profiles, and following up on service recovery actions. Building strong interdepartmental relationships is essential for anticipating guest needs and resolving issues promptly, which leads to higher guest satisfaction.

What are the key skills and qualifications needed to thrive as a guest relation officer, and why are they important?

To thrive as a Guest Relation Officer, you need strong interpersonal skills, customer service expertise, and often a diploma or degree in hospitality management or a related field. Familiarity with property management systems (PMS), reservation software, and proficiency in multiple languages can be advantageous. Exceptional communication, problem-solving abilities, and a welcoming demeanor help you stand out in this role. These skills ensure guests have a positive experience, which enhances the reputation and success of the hospitality establishment.

What is the difference between Guest Relation Officer vs Front Desk Agent?

AspectGuest Relation OfficerFront Desk Agent
CredentialsHigh school diploma; hospitality certificationsHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, luxury establishmentsHotels, motels, hospitality venues
Primary ResponsibilitiesGuest engagement, feedback, personalized serviceCheck-in/out, reservations, guest inquiries
Employer & Industry UsageHotels, resorts, hospitality industryHotels, inns, hospitality sector

While both roles involve guest interaction, a Guest Relation Officer focuses on enhancing guest experience and building relationships, whereas a Front Desk Agent handles check-ins, reservations, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

Is guest relation officer a stressful job?

A guest relation officer's job can be stressful due to handling customer complaints, managing multiple tasks, and maintaining high service standards. The role often requires strong communication skills, patience, and the ability to work in fast-paced environments, which can contribute to job-related stress.
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Guest Relation Officer jobs near you
Infographic showing various Guest Relation Officer job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $22,333 per year, or $10.7 per hour.

Security Officer

Childrens Hospital of The Kings Daughters

Norfolk, VA • On-site

$17.86/hr

Full-time

Re-posted 20 days ago

Children's Hospital Of The King's Daughters rating

7.4

Company rating: 7.4 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

348th of 1,060 rated hospitals

Job description

  • 0600-1430 Sunday - Saturday including weekends
  •  
  • GENERAL SUMMARY
    • The Security Officer II provides a safe and secure environment for patients, visitors, and staff. The role requires situational awareness, assessment and interventional skills. The role often entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy and safe environment. The Security Officer II works in collaboration with all clinical teams, specifically supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to Security Management or designee.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Ensures the security of buildings and property through regular patrols and reporting.
    • Ensures patient safety by completing regular environmental assessment and periodic unit rounds.
    • Promotes positive guest relations by assisting visitors.
    • Promotes positive guest relations by assisting visitors.
    • Investigates incidents that occur on health system property.
    • Reports as a team member to all hospital behavior emergencies. Responds quickly in a professional and therapeutic manner.
    • Performs least restrictive verbal and physical de-escalation techniques necessary.
    • Generates reports and completes follow up on incidents as directed.
    • Maintains and inspects alarms and safety equipment. 
    • Assists with evacuations in emergency situations requiring strength, stamina and flexibility.
    • Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians.
    • Provides support to ensure a Safety Officer is present as needed for court proceedings.
    • Assists with patient admissions in a timely, organized and client-centered fashion.
    • Responsible for visitor management to include providing orientation, screening and badges for entrance.
    • Participates in debriefing of escalation events.
    • Assists with patient transitions as needed.
    • Works to establish a rapport with patients with the goal of de-escalation in mind. 
    • Attends change of shift and unit level huddles as requested.
    • Performs other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • None required.
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • High school graduate or equivalent. 
    • At least two years of security officer experience preferred.
    • Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred.
    • Military or Law Enforcement experience preferred.
    • Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.
    • Must have a valid driver’s license.
    • Must meet the insurability policy requirements to drive a CHKD vehicle. 
    • Must be able to pass the CHKD driving test within 30 days of employment.
    • CPR Training required and/or must be obtained within 45 days of hire.
    • CPI Crisis Prevention Training must be obtained within 30 days of hire.
    • Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening and annually thereafter.
  • WORKING CONDITIONS
    • Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.
  • PHYSICAL REQUIREMENTS
    • Click here to view physical requirements.

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