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Guest Relation Officer Jobs (NOW HIRING)

TOUCHETTE

Security Officer

Cahokia Heights, IL · On-site

$16 - $24/hr

Meets hospital mission objectives and fosters positive guest relation and courtesy between security ... Proven experience as security officer or guard. * Knowledge of legal guidelines for area security ...

TOUCHETTE

Security Officer

Cahokia Heights, IL · On-site

$16 - $24/hr

Security officer ensures the safety of the area they are assigned to monitor. Their duties include ... Meets hospital mission objectives and fosters positive guest relation and courtesy between security ...

TOUCHETTE

Security Officer

Cahokia Heights, IL · On-site

$16 - $24/hr

Meets hospital mission objectives and fosters positive guest relation and courtesy between security ... Proven experience as security officer or guard. * Knowledge of legal guidelines for area security ...

TOUCHETTE

Security Lead Officer

Belleville, IL · On-site

$24.19 - $36.29/hr

Security lead officer ensures the safety of the area they are assigned to monitor. Their duties ... Meets hospital mission objectives and fosters positive guest relation and courtesy between security ...

Island View Casino Resort

Security Officer

Gulfport, MS

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

Island View Casino Resort

Security Officer

Gulfport, MS

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

Princess Cruises

Guest Services Officer

New York, NY · On-site

Accurately lists specific details of the resolution when updating the Passenger in Focus file, and keeps the Guest Relations Manager informed at all times. * Maintain an accurate float and correctly ...

Memphis Grizzlies

Public Safety Officer

Memphis, TN · On-site

Promote strong guest relations and ensure all guests receive a consistently high standard of ... Must be a certified Peace Officer in the State of Tennessee; * Must be currently employed by the ...

Memphis Grizzlies

Public Safety Officer

Memphis, TN

Promote strong guest relations and ensure all guests receive a consistently high standard of ... Must be a certified Peace Officer in the State of Tennessee; * Must be currently employed by the ...

Island View Casino Resort

Security Officer

Gulfport, MS · On-site

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

Shriners Children's

Security Officer, PRN

Philadelphia, PA · On-site

$16.25 - $19.25/hr

Consistently maintains excellent customer service and guest relations skills and abilities ... Consumer Affairs Security Officers License * State driver's license Preferred Qualifications

Shrinerschildrens

Security Officer, PRN

Philadelphia, PA · On-site

$16.25 - $19.25/hr

Consistently maintains excellent customer service and guest relations skills and abilities ... Consumer Affairs Security Officers License * State driver's license Preferred Qualifications

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Guest Relation Officer information

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How much do guest relation officer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for guest relation officer in the United States is $10.74, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $14.90 per hour, depending on experience, location, and employer.

What is a guest relation officer?

Guest Relation Officers are hospitality professionals responsible for ensuring that guests have a positive and seamless experience at hotels, resorts, or similar establishments. They greet guests, handle inquiries and complaints, coordinate special requests, and provide information about the property and local attractions. Their role is pivotal in maintaining high standards of customer service, resolving issues promptly, and ensuring guest satisfaction throughout their stay.

How does a guest relation officer typically collaborate with other hotel departments to enhance guest experience?

As a Guest Relation Officer, you play a key role in coordinating with various hotel departments such as housekeeping, front office, food and beverage, and concierge services. You act as a communication bridge, relaying guest preferences, special requests, and feedback to the appropriate teams to ensure personalized service. Effective collaboration often involves attending daily briefings, updating guest profiles, and following up on service recovery actions. Building strong interdepartmental relationships is essential for anticipating guest needs and resolving issues promptly, which leads to higher guest satisfaction.

What are the key skills and qualifications needed to thrive as a guest relation officer, and why are they important?

To thrive as a Guest Relation Officer, you need strong interpersonal skills, customer service expertise, and often a diploma or degree in hospitality management or a related field. Familiarity with property management systems (PMS), reservation software, and proficiency in multiple languages can be advantageous. Exceptional communication, problem-solving abilities, and a welcoming demeanor help you stand out in this role. These skills ensure guests have a positive experience, which enhances the reputation and success of the hospitality establishment.

What is the difference between Guest Relation Officer vs Front Desk Agent?

AspectGuest Relation OfficerFront Desk Agent
CredentialsHigh school diploma; hospitality certificationsHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, luxury establishmentsHotels, motels, hospitality venues
Primary ResponsibilitiesGuest engagement, feedback, personalized serviceCheck-in/out, reservations, guest inquiries
Employer & Industry UsageHotels, resorts, hospitality industryHotels, inns, hospitality sector

While both roles involve guest interaction, a Guest Relation Officer focuses on enhancing guest experience and building relationships, whereas a Front Desk Agent handles check-ins, reservations, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

Is guest relation officer a stressful job?

A guest relation officer's job can be stressful due to handling customer complaints, managing multiple tasks, and maintaining high service standards. The role often requires strong communication skills, patience, and the ability to work in fast-paced environments, which can contribute to job-related stress.
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Guest Relation Officer jobs near you
Infographic showing various Guest Relation Officer job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $22,333 per year, or $10.7 per hour.

Security Officer

TOUCHETTE

Cahokia Heights, IL • On-site

$16 - $24/hr

Other

Posted 11 days ago

Job description

Job Summary:  Full-time, Night Shift

Security officer ensures the safety of the area they are assigned to monitor.   Their duties include monitoring the premises, responding to emergency situations and keeping track of all incidents on-site.

Functions and Duties:

  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
  • Secure all exits, doors and windows during shift patrols and at end of shift operations.
  • Provide assistance to persons in need.
  • Apprehend and detain perpetrators according to legal protocol before arrival of authorities.
  • Guarding and managing patient valuables in a secured area.
  • Protecting the organizations assets relative to theft, assault, fire and other safety issues.
  • Responding to alarms and emergencies.
  • Follow procedures for various initiatives including fire prevention, traffic control and accident investigations.
  • Escorting visitors and/or employees around and off premises.
  • Ensure compliance with OSHA, TJC, CMS, and other regulatory agencies.
  • Obtains help by sounding alarms.
  • Prevents losses and damage by reporting irregularities; informing violators of policies and procedures.
  • Monitors and authorizes entrance of vehicles and people on the property.
  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
  • Maintains environment by monitoring and setting building and equipment controls.
  • Ensures operations of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; submitting work orders; evaluation new equipment and techniques.
  • Meets hospital mission objectives and fosters positive guest relation and courtesy between security staff, patients, visitors, and other employees.
  • Will share opportunities to teach, motivate and uplift others.
  • Performs all other duties as assigned.

Minimum Qualifications:

Education

  • High school diploma, GED, or equivalent required.

Experience

  •  2+ years within the security field preferred.

Certifications, Licenses, and Registrations

  • De-Escalation and restraint training obtained during orientation period and maintained.

Skills and Abilities

  • Proven experience as security officer or guard.
  • Knowledge of legal guidelines for area security and public safety.
  • Familiarity with report writing.
  • Excellent surveillance and observation skills.
  • Emotional control/De-escalation skills.
  • Integrity.
  • Safety Management.

 Physical Demands:

This position may require lifting of objects that exceed 50 pounds, with frequent lifting and/or carrying of objects weighing up to 10 pounds. Other physical demands that may be required are as follows:

  1. Must be able to sit or stand for extended periods of time.
  2. Pushing and/or pulling.
  3. Running, walking, climbing and/or balancing.
  4. Stooping and/or kneeling.
  5. Reaching.
  6. Normal working environment with minor physical discomfort due to outside weather conditions.

Full-time, Night Shift