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Guest Relations Representative Jobs (NOW HIRING)

SMR

Guest Relations Representative

Sevierville, TN · On-site

$17 - $19/hr

Guest Relations Representative Pay Range: $17.00 -19.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule 1 : Sat. - Wed. 2:45 PM - 11:15 PM, Fri. & Sat. Off Schedule 2: Sun., Tues ...

Sentara

$10K/mo

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Flexi, Rotating shift The Guest Relations Representative is responsible for verifying patient registration and ...

Sentara

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Flexi, Rotating shift The Guest Relations Representative is responsible for verifying patient registration and ...

Sentara

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Part-Time, Night shift opportunity with great benefits The schedule is Saturday and Sunday 11 pm - 7:30 am (16 ...

Sentara

$10K/mo

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia This is a Part-Time, Night shift opportunity with great benefits The schedule is Saturday and Sunday 11 pm - 7:30 am (16 ...

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How much do guest relations representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest relations representative in the United States is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.35 per hour, depending on experience, location, and employer.

What is a guest relations representative?

Guest Relations Representatives are professionals responsible for ensuring a positive experience for guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, addressing inquiries or complaints, providing information about services, and resolving any issues that may arise during a guest’s stay. They play a crucial role in maintaining high standards of customer service and enhancing overall guest satisfaction. Excellent communication and problem-solving skills are essential for this role.

What does a guest relations representative do?

A typical day for a Guest Relations Representative involves greeting guests, handling check-ins and check-outs, addressing guest concerns, and coordinating with housekeeping and maintenance teams to ensure guest satisfaction. You will also respond to special requests, resolve complaints promptly, and provide information about local attractions or hotel amenities. This role requires strong communication and multitasking skills, as you often juggle several guest needs at once while working closely with other departments to deliver a seamless experience.

What skills and qualifications are needed to be a guest relations representative?

To thrive as a Guest Relations Representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and telephone systems is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you create memorable experiences for guests. These skills are crucial for ensuring guest satisfaction, handling complaints effectively, and representing the company positively.

What is the difference between Guest Relations Representative vs Customer Service Agent?

AspectGuest Relations RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, service industries
Employer & IndustryHospitality industry, travel sectorVarious industries including retail, telecom, finance
Search & Comparison IntentFocus on guest experience, hospitality skillsFocus on resolving customer issues, product knowledge

Guest Relations Representatives primarily work in hospitality settings, focusing on enhancing guest experiences, while Customer Service Agents handle customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their environments and specific responsibilities differ.

Is guest relations a stressful job?

Guest Relations Representatives often handle customer complaints, resolve issues, and ensure positive experiences, which can be stressful during busy periods or when dealing with difficult guests. The job requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, but stress levels vary depending on the work environment and workload.

What skills do you need for guest relations representative?

A guest relations representative needs strong communication and interpersonal skills to effectively interact with guests and resolve issues. Customer service experience, patience, problem-solving abilities, and familiarity with reservation or management software are also important for success in this role.
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Guest Relations Representative jobs near you
Infographic showing various Guest Relations Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $29,784 per year, or $14.3 per hour.

Guest Relations Representative

Pacific Whale Foundation

Wailuku, HI • On-site

$19.50/hr

Full-time

Posted 3 days ago

New

Job description

Position: Guest Relations Representative, (2) Regular Full-Time and (1) Part-Time, Non-Exempt


Māʻalaea, Maui, Hawaii | Full-Time | Non-Exempt | Hybrid

Aloha, and mahalo for your interest in joining our team.

Pacific Whale Foundation is a Maui-based nonprofit on a mission to inspire and advance conservation for whales, dolphins and the ocean. Our social enterprise, PacWhale Eco-Adventures, welcomes guests aboard eco-friendly cruises from Māʻalaea Harbor, and those cruises fund the research, education, and conservation programs that make our work possible.

We are looking for a warm, motivated Guest Relations Representative to connect our guests with the conservation work their experience helps fund.

About the Role

This is a dual-function position. You will serve as a frontline guest services representative, checking in cruise guests, handling escalated calls, and booking reservations, while also driving mission-based outbound engagement: thanking guests and donors, recruiting volunteers, extending event invitations, and sharing how PacWhale Eco-Adventures cruises power our ocean conservation programs.

The Guest Relations Representative is the entry point into our Guest Relations career path, which advances to Guest Relations Lead and then Guest Relations Supervisor.

What You Will Do

  • Deliver exceptional service to guests in person and by phone.
  • Check in cruise guests, support the self-service kiosk, and serve as a Welcome Ambassador for private charters.
  • Book and manage reservations in FareHarbor.
  • Make outbound calls to thank guests, invite them to events, sign up volunteers, and grow donor support.
  • Re-engage lapsed donors and inspire recurring monthly giving.
  • Log call outcomes and guest records accurately the same day.
  • Represent our mission and values in every interaction.

What We Are Looking For

  • Six or more months in customer service, guest relations, or a similar role.
  • Excellent verbal communication and a warm, professional phone presence.
  • Comfort balancing inbound and outbound calls in the same shift.
  • Availability to work weekends, holidays, and early or late shifts as scheduled.
  • Reliable high-speed internet and a quiet, private workspace for remote workdays.
  • A genuine passion for ocean conservation and our mission.

Preferred

  • Reservation system experience; FareHarbor is a plus.
  • Nonprofit fundraising, donor relations, or phone sales experience.

Schedule & Work Arrangement

This is a hybrid position with one to three remote days per week, varying by season. During peak whale season and other high-volume periods, you will work primarily on-site to support heavier check-in and inbound call demand. Slower periods shift more days to remote outbound calling. Your specific schedule is set by your supervisor based on cruise volume, call demand, and staffing needs. A company laptop is provided for remote workdays.

Compensation & Benefits

  • Competitive base hourly pay.
  • Performance bonus paid every two weeks, from $2 to $5 per goal, with the per-goal rate increasing as you reach more goals within the two-week period. Goals are based on converting potential advocates to a desired outcome over the phone, including volunteer sign-ups, event attendance, and mission education.
  • Company laptop provided for remote workdays.
  • Based at our Māʻalaea headquarters on Maui.

Our Mission

"To inspire and advance conservation for whales, dolphins and the ocean."

Our Values

We live by three core values in everything we do:

  • Kuleana (Reciprocal Responsibility): We take responsibility for our interactions with the ocean, the land, our communities, and each other.
  • Aloha (Humility & Compassion): Through empathy, integrity, and mutual respect, we nurture a culture of belonging and collaboration.
  • Hoʻomau (Wisdom & Creativity): We persevere with innovation and the pursuit of knowledge to protect the ocean for generations to come.

Mahalo for considering Pacific Whale Foundation. We look forward to hearing from you.

Pacific Whale Foundation is an equal opportunity employer.

Pacific Whale Foundation is an Equal Opportunity Employer. We are committed to the principles of equal employment opportunity and comply with all applicable federal, state, and local laws. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, arrest and court record, domestic or sexual violence victim status, reproductive health decision-making, credit history, or any other protected category under federal, state, or local law.

We welcome and encourage applicants from diverse backgrounds and are committed to fostering an inclusive, respectful, and equitable workplace.

If you require reasonable accommodation in the application or hiring process, please contact us at HRDepartment@pacificwhale.org.

All job offers are contingent upon completion of a background check.