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Guest Relations Representative Jobs (NOW HIRING)

Sentara

Guest Relations Representative

Woodbridge, VA · On-site

$10K/mo

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address ...

SMR

Guest Relations Representative

Sevierville, TN · On-site

$17 - $19/hr

Guest Relations Representative Pay Range: $17.00 -19.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule 1: Mon. & Tues. Off, Tues. & Wed. 7 AM-3:30 PM, Fri.- Sun. 3-11:30 PM Schedule ...

SMR

Guest Relations Representative

Sevierville, TN · On-site

$17 - $19/hr

Guest Relations Representative Pay Range: $17.00 -19.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule 1: Mon. & Tues. Off, Tues. & Wed. 7 AM-3:30 PM, Fri.- Sun. 3-11:30 PM Schedule ...

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Guest Relations Representative information

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How much do guest relations representative jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for guest relations representative in the United States is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.35 per hour, depending on experience, location, and employer.

What is the highest paid position in a hotel?

In hotels, the highest paid positions are typically general managers or hotel directors, who oversee operations and have significant responsibilities. These roles often require extensive experience, leadership skills, and sometimes advanced certifications, and they can earn six-figure salaries depending on the property's size and location.

What is the difference between Guest Relations Representative vs Customer Service Agent?

AspectGuest Relations RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, service industries
Employer & IndustryHospitality industry, travel sectorVarious industries including retail, telecom, finance
Search & Comparison IntentFocus on guest experience, hospitality skillsFocus on resolving customer issues, product knowledge

Guest Relations Representatives primarily work in hospitality settings, focusing on enhancing guest experiences, while Customer Service Agents handle customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their environments and specific responsibilities differ.

What are the key skills and qualifications needed to thrive as a Guest Relations Representative, and why are they important?

To thrive as a Guest Relations Representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and telephone systems is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you create memorable experiences for guests. These skills are crucial for ensuring guest satisfaction, handling complaints effectively, and representing the company positively.

What does a guest relations representative do?

A guest relations representative is responsible for providing excellent customer service to guests, addressing their needs and concerns, and ensuring a positive experience. They often handle reservations, answer inquiries, and resolve issues using communication skills and customer service tools. The role typically requires strong interpersonal skills and may involve working in hospitality, retail, or service industries.

What are Guest Relations Representatives?

Guest Relations Representatives are professionals responsible for ensuring a positive experience for guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, addressing inquiries or complaints, providing information about services, and resolving any issues that may arise during a guest’s stay. They play a crucial role in maintaining high standards of customer service and enhancing overall guest satisfaction. Excellent communication and problem-solving skills are essential for this role.

Is guest relations a stressful job?

Guest Relations Representatives often handle customer complaints, resolve issues, and ensure positive experiences, which can be stressful during busy periods or when dealing with difficult guests. The job requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, but stress levels vary depending on the work environment and workload.

What jobs pay 4000 a week without a degree?

Guest Relations Representatives typically do not earn $4,000 per week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades, but they usually require significant experience, certifications, or a strong network. Most jobs paying this amount consistently without a degree are uncommon and may involve commission-based or entrepreneurial work.

What does a typical day look like for a Guest Relations Representative in a hotel setting?

A typical day for a Guest Relations Representative involves greeting guests, handling check-ins and check-outs, addressing guest concerns, and coordinating with housekeeping and maintenance teams to ensure guest satisfaction. You will also respond to special requests, resolve complaints promptly, and provide information about local attractions or hotel amenities. This role requires strong communication and multitasking skills, as you often juggle several guest needs at once while working closely with other departments to deliver a seamless experience.
More about Guest Relations Representative jobs
What cities are hiring for Guest Relations Representative jobs? Cities with the most Guest Relations Representative job openings:
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What job categories do people searching Guest Relations Representative jobs look for? The top searched job categories for Guest Relations Representative jobs are:
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Guest Relations Representative jobs near you
Infographic showing various Guest Relations Representative job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $29,784 per year, or $14.3 per hour.
Guest Relations Representative

Guest Relations Representative

Lexus of Woodland Hills

Woodland Hills, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Guest Relations Representative

The Guest Relations Representative ensures that all customer issues and concerns are resolved promptly. This person greets visitors in a friendly, interested, and helpful manner. He or she engages with customers and works closely with the Sales and Service team to ensure things run efficiently. In addition, he or she performs clerical and administrative duties as needed.

The ideal candidate has a high school diploma or GED and previous experience in a similar position (administrative, clerical, call center, customer service, etc.). Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities
  • Ensure all customer issues and concerns are resolved promptly.
  • Make daily follow up calls to customers who have serviced their vehicles and/or purchased vehicles and attempt to resolve any concerns.
  • Meet and greet customers promptly in a professional and courteous manner.
  • Performs other duties as assigned.
  • Engage with customers waiting for their vehicles in the customer lounge.
  • Work closely with the sales and service team to ensure things run efficiently.
  • Make daily observations of sals and service department concerns and report to the General Manager daily/weekly.
  • Update social media content as needed.
  • Follow up with Customers to ensure CSI (Customer Satisfaction Index) scores are maintained well above the Nation's average.
  • Arrange the Monthly New Owner Event for new customers (evening).
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
Qualifications
  • 1+ years' previous experience as a Guest or Customer Relations Representative.
  • Auto Dealership experience a Preferred!
  • Tekion experience a PLUS!
  • Social Media experience a PLUS!
  • High school diploma or equivalent.
  • Professional appearance and work ethic.
  • Outstanding communication skills in both verbal and written.
  • Great attitude with high-energy personality.
  • Excellent customer service, computer and typing skills.
  • Ability to work well in a process driven environment.
  • Bilingual a PLUS!

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