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Guest Relations Representative Jobs (NOW HIRING)

Sentara

Guest Relations Rep

Norfolk, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Shift/Hours: * Full-time, Rotating Shifts The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a ...

Sentara Healthcare

Guest Relations Rep

Norfolk, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Shift/Hours: * Full-time, Rotating Shifts The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a ...

Sentara

Guest Relations Rep

Norfolk, VA · On-site

$10K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Shift/Hours: * Full-time, Rotating Shifts The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a ...

Sentara

Guest Relations Representative

Woodbridge, VA · On-site

$10K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara Northern Virginia Medical Center currently is hiring a Guest Relations Representative The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and ...

New

Sentara

Guest Relations Representative

Woodbridge, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara Northern Virginia Medical Center currently is hiring a Guest Relations Representative The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and ...

SMR

Guest Relations Representative

Sevierville, TN · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Guest Relations Representative Pay Range: $17.00 -19.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule 1: Mon. & Tues. Off, Tues. & Wed. 7 AM-3:30 PM, Fri.- Sun. 3-11:30 PM Schedule ...

SMR

Guest Relations Representative

Sevierville, TN · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Guest Relations Representative Pay Range: $17.00 -19.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule 1: Mon. & Tues. Off, Tues. & Wed. 7 AM-3:30 PM, Fri.- Sun. 3-11:30 PM Schedule ...

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Guest Relations Representative information

See salary details

$8

$14

$19

How much do guest relations representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest relations representative in the United States is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.35 per hour, depending on experience, location, and employer.

What is a guest relations representative?

Guest Relations Representatives are professionals responsible for ensuring a positive experience for guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, addressing inquiries or complaints, providing information about services, and resolving any issues that may arise during a guest’s stay. They play a crucial role in maintaining high standards of customer service and enhancing overall guest satisfaction. Excellent communication and problem-solving skills are essential for this role.

What does a guest relations representative do?

A typical day for a Guest Relations Representative involves greeting guests, handling check-ins and check-outs, addressing guest concerns, and coordinating with housekeeping and maintenance teams to ensure guest satisfaction. You will also respond to special requests, resolve complaints promptly, and provide information about local attractions or hotel amenities. This role requires strong communication and multitasking skills, as you often juggle several guest needs at once while working closely with other departments to deliver a seamless experience.

What skills and qualifications are needed to be a guest relations representative?

To thrive as a Guest Relations Representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and telephone systems is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you create memorable experiences for guests. These skills are crucial for ensuring guest satisfaction, handling complaints effectively, and representing the company positively.

What is the difference between Guest Relations Representative vs Customer Service Agent?

AspectGuest Relations RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, service industries
Employer & IndustryHospitality industry, travel sectorVarious industries including retail, telecom, finance
Search & Comparison IntentFocus on guest experience, hospitality skillsFocus on resolving customer issues, product knowledge

Guest Relations Representatives primarily work in hospitality settings, focusing on enhancing guest experiences, while Customer Service Agents handle customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their environments and specific responsibilities differ.

Is guest relations a stressful job?

Guest Relations Representatives often handle customer complaints, resolve issues, and ensure positive experiences, which can be stressful during busy periods or when dealing with difficult guests. The job requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, but stress levels vary depending on the work environment and workload.

What skills do you need for guest relations representative?

A guest relations representative needs strong communication and interpersonal skills to effectively interact with guests and resolve issues. Customer service experience, patience, problem-solving abilities, and familiarity with reservation or management software are also important for success in this role.
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Guest Relations Representative jobs near you
Infographic showing various Guest Relations Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,784 per year, or $14.3 per hour.

Guest Relations Representative

Kaleida Health

Buffalo, NY • On-site

Other

Re-posted 11 days ago

Kaleida Health rating

7.3

Company rating: 7.3 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

307th of 887 rated healthcare providers

Job description

Guest Relations Representative

US:NY:Buffalo | Clerical | Per-Diem

Department: BGMC Guest Relations Location: Buffalo General Medical Center Location of Job: US:NY:Buffalo Work Type: Per-Diem Scheduled Work Hours: Variable Shift 9

Guest Relations Representative

The Guest Relations Representative creates ensures that the patient's and their family's experience is embraced by the demonstration of Kaleida Health's Values. They are responsible for creating a positive first impression for all patients, visitors and staff through the use of exceptional communication and customer service skills. Provides information, direction, assistance and escort as requested by those visiting the BGMC Buffalo General Medical Center, GVI Gates Vascular Institute campuses and Highpointe on Michigan.

Education And Credentials

HS diploma or GED.

Experience

One year customer service experience in a hospital/medical facility required.

Working Conditions

Essential: Weight Requirement - Heavy (up to 100 lbs)

For non-clinical positions and nursing support positions, internal and external applicants must have the core competencies and sufficient work experience to perform in the per diem position for which they are applying.

Job Details

Standard Hours Bi-Weekly: 15.00 FTE: 0.200000 Weekend/Holiday Requirement: Yes On Call Required: No With Rotation: Work Arrangement: Onsite Union Code: U07 - CWA 1168 BGH TCC Requisition ID#: 21845 Grade: C2 Pay Frequency: Bi-Weekly Salary Range: $ 18.12 - $27.02

Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission-critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!

What Kaleida Health employees say

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Workplace

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