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Guest Relations Representative Jobs (NOW HIRING)

SMR

Guest Relations Representative

Sevierville, TN · On-site

$17 - $19/hr

Guest Relations Representative Pay Range: $17.00 -19.00 per hour ($2.00/hr. shift differential for 2nd shift) Schedule 1: Wed. & Thurs. Off, Friday-Tuesday Hours: 6:45 AM- 3:15 PM Schedule 2: Mon ...

MSLGROUP

Guest Relations Representative

Boston, MA

Job Title Guest Relations Representative Company Description Publicis Re:Sources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service, end-to-end ...

Digitas

Guest Relations Representative

Boston, MA

The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting ...

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How much do guest relations representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for guest relations representative in the United States is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.35 per hour, depending on experience, location, and employer.

What is the highest paid position in a hotel?

In a hotel, the highest paid positions are typically general managers or hotel directors, who oversee operations and have extensive experience in hospitality management. These roles often require strong leadership skills, a relevant degree, and can include bonuses or profit-sharing, leading to higher compensation compared to other staff roles.

What is the difference between Guest Relations Representative vs Customer Service Agent?

AspectGuest Relations RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, service industries
Employer & IndustryHospitality industry, travel sectorVarious industries including retail, telecom, finance
Search & Comparison IntentFocus on guest experience, hospitality skillsFocus on resolving customer issues, product knowledge

Guest Relations Representatives primarily work in hospitality settings, focusing on enhancing guest experiences, while Customer Service Agents handle customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their environments and specific responsibilities differ.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, client services directors, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.

What are the key skills and qualifications needed to thrive as a Guest Relations Representative, and why are they important?

To thrive as a Guest Relations Representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and telephone systems is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you create memorable experiences for guests. These skills are crucial for ensuring guest satisfaction, handling complaints effectively, and representing the company positively.

What does a guest relations representative do?

A guest relations representative is responsible for providing excellent customer service to guests, addressing their needs and concerns, and ensuring a positive experience. They often handle inquiries, resolve complaints, and may use communication tools like phone or email to assist guests in hospitality, retail, or event settings.

What are Guest Relations Representatives?

Guest Relations Representatives are professionals responsible for ensuring a positive experience for guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, addressing inquiries or complaints, providing information about services, and resolving any issues that may arise during a guest’s stay. They play a crucial role in maintaining high standards of customer service and enhancing overall guest satisfaction. Excellent communication and problem-solving skills are essential for this role.

Is guest relations a stressful job?

Guest Relations Representatives often handle customer concerns, complaints, and requests, which can be stressful during busy periods or when dealing with difficult guests. The role requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, but stress levels vary depending on the work environment and individual resilience.

What does a typical day look like for a Guest Relations Representative in a hotel setting?

A typical day for a Guest Relations Representative involves greeting guests, handling check-ins and check-outs, addressing guest concerns, and coordinating with housekeeping and maintenance teams to ensure guest satisfaction. You will also respond to special requests, resolve complaints promptly, and provide information about local attractions or hotel amenities. This role requires strong communication and multitasking skills, as you often juggle several guest needs at once while working closely with other departments to deliver a seamless experience.
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Guest Relations Representative jobs near you
Infographic showing various Guest Relations Representative job openings in the United States as of June 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% Physical job distribution, with an average salary of $29,784 per year, or $14.3 per hour.

Guest Relations Representative

Lexus of Woodland Hills

Woodland Hills, CA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

The Guest Relations Representative ensures that all customer issues and concerns are resolved promptly. This person greets visitors in a friendly, interested, and helpful manner. He or she engages with customers and works closely with the  Sales and Service team to ensure things run efficiently.  In addition, he or she performs clerical and administrative duties  as needed.

The ideal candidate has a high school diploma or GED and previous experience in a similar position (administrative, clerical, call center, customer service, etc.). Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.


  • Ensure all customer issues and concerns are resolved promptly.
  • Make daily follow up calls to customers who have serviced their vehicles and/or purchased vehicles and attempt to resolve any concerns.
  • Meet and greet customers promptly in a professional and courteous manner.
  • Performs other duties as assigned.
  • Engage with customers waiting for their vehicles in the customer lounge.
  • Work closely with the sales and service team to ensure things run efficiently.
  • Make daily observations of sals and service department concerns and report to the General Manager daily/weekly.
  • Update social media content as needed.
  • Follow up with Customers to ensure CSI (Customer Satisfaction Index) scores are maintained well above the Nation’s average.
  • Arrange the Monthly New Owner Event for new customers (evening).
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

  • 1+ years' previous experience as a Guest or Customer Relations Representative.

  • Auto Dealership experience a Preferred!

  • Tekion experience a PLUS!

  • Social Media experience a PLUS!
  • High school diploma or equivalent.
  • Professional appearance and work ethic.
  • Outstanding communication skills in both verbal and written.
  • Great attitude with high-energy personality.
  • Excellent customer service, computer and typing skills.
  • Ability to work well in a process driven environment.
  • Bilingual a PLUS!

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