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Guest Relations Representative Jobs (NOW HIRING)

AEG

Guest Relations Representative

Arlington, TX · On-site

Overview Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, the Ride Information Center, and Ticket Will Call. Responsibilities Responsibilities ...

Capital Health

Guest Relations Rep

Rockford, IL · On-site

Responds immediately to guest inquiries. * Provides proactively patient and guest comfort and emotional support as needed. * Surveys lobby and surrounding area ensuring it is inviting and that ...

Capital Health

Guest Relations Rep

Trenton, NJ · On-site

Responds immediately to guest inquiries. * Provides proactively patient and guest comfort and emotional support as needed. * Surveys lobby and surrounding area ensuring it is inviting and that ...

fotf

Guest Relations Representative RPT

Colorado Springs, CO · On-site

$16.20 - $18.28/hr

The Guest Relations Representative RPT position exists to perform diversified functions associated with representing FOF to guests/constituents that visit the ministry through hospitality, greeting ...

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Guest Relations Representative information

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How much do guest relations representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest relations representative in the United States is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.35 per hour, depending on experience, location, and employer.

What is a guest relations representative?

Guest Relations Representatives are professionals responsible for ensuring a positive experience for guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, addressing inquiries or complaints, providing information about services, and resolving any issues that may arise during a guest’s stay. They play a crucial role in maintaining high standards of customer service and enhancing overall guest satisfaction. Excellent communication and problem-solving skills are essential for this role.

What does a guest relations representative do?

A typical day for a Guest Relations Representative involves greeting guests, handling check-ins and check-outs, addressing guest concerns, and coordinating with housekeeping and maintenance teams to ensure guest satisfaction. You will also respond to special requests, resolve complaints promptly, and provide information about local attractions or hotel amenities. This role requires strong communication and multitasking skills, as you often juggle several guest needs at once while working closely with other departments to deliver a seamless experience.

What skills and qualifications are needed to be a guest relations representative?

To thrive as a Guest Relations Representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and telephone systems is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you create memorable experiences for guests. These skills are crucial for ensuring guest satisfaction, handling complaints effectively, and representing the company positively.

What is the difference between Guest Relations Representative vs Customer Service Agent?

AspectGuest Relations RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, service industries
Employer & IndustryHospitality industry, travel sectorVarious industries including retail, telecom, finance
Search & Comparison IntentFocus on guest experience, hospitality skillsFocus on resolving customer issues, product knowledge

Guest Relations Representatives primarily work in hospitality settings, focusing on enhancing guest experiences, while Customer Service Agents handle customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their environments and specific responsibilities differ.

Is guest relations a stressful job?

Guest Relations Representatives often handle customer complaints, resolve issues, and ensure positive experiences, which can be stressful during busy periods or when dealing with difficult guests. The job requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, but stress levels vary depending on the work environment and workload.

What skills do you need for guest relations representative?

A guest relations representative needs strong communication and interpersonal skills to effectively interact with guests and resolve issues. Customer service experience, patience, problem-solving abilities, and familiarity with reservation or management software are also important for success in this role.
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Guest Relations Representative jobs near you
Infographic showing various Guest Relations Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $29,784 per year, or $14.3 per hour.

Guest Relations Representative

Six Flags Entertainment Corporation

Arlington, TX • On-site

Part-time

Posted 15 days ago

Six Flags rating

6.5

Company rating: 6.5 out of 10

Based on 531 frontline employees who took The Breakroom Quiz

26th of 58 rated theme parks

Job description

Overview
Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, the
Ride Information Center, and Ticket Will Call.
Responsibilities
Responsibilities include:
  • Responding to guest inquiries, addressing comments and concerns
  • Providing accessibility accommodations for rides and attractions, answering phone lines, and managing lost-and-found reports.

Guest Relations staff are empowered to resolve guest issues and ensure the delivery of world-class guest
service. As the face of the park, this role requires excellent communication skills, a professional and friendly demeanor, and
above-average verbal and written abilities. Six Flags park knowledge is a plus!
Qualifications
• Must be at least 18 years of age with a high school diploma or equivalent
• Strong knowledge of park policies and procedures
• Excellent written and verbal communication skills
• Basic proficiency with computers and phone systems
• Professional, self-motivated, and enthusiastic attitude
• Strong teamwork skills and ability to collaborate effectively with others
• Availability to work a flexible schedule, including nights, weekends, and holidays

What Six Flags employees say

Pay

Benefits

Hours and flexibility

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