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Guest Relations Representative Jobs (NOW HIRING)

Compass Group

Guest Relations Representative

Chicago, IL · On-site

$27/hr

Pay : $27.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1545619 The advertised program is an AI recruiting assistant that ...

Compass Group

Guest Relations Representative

Chicago, IL · On-site

$27/hr

Pay : $27.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1545619 . The advertised program is an AI recruiting assistant ...

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How much do guest relations representative jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for guest relations representative in the United States is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.35 per hour, depending on experience, location, and employer.

What is the highest paid position in a hotel?

In hotels, the highest paid positions are typically general managers or hotel directors, who oversee operations and have significant responsibilities. These roles often require extensive experience, leadership skills, and sometimes advanced certifications, and they can earn six-figure salaries depending on the property's size and location.

What is the difference between Guest Relations Representative vs Customer Service Agent?

AspectGuest Relations RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, service industries
Employer & IndustryHospitality industry, travel sectorVarious industries including retail, telecom, finance
Search & Comparison IntentFocus on guest experience, hospitality skillsFocus on resolving customer issues, product knowledge

Guest Relations Representatives primarily work in hospitality settings, focusing on enhancing guest experiences, while Customer Service Agents handle customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their environments and specific responsibilities differ.

What are the key skills and qualifications needed to thrive as a Guest Relations Representative, and why are they important?

To thrive as a Guest Relations Representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and telephone systems is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you create memorable experiences for guests. These skills are crucial for ensuring guest satisfaction, handling complaints effectively, and representing the company positively.

What does a guest relations representative do?

A guest relations representative is responsible for providing excellent customer service to guests, addressing their needs and concerns, and ensuring a positive experience. They often handle reservations, answer inquiries, and resolve issues using communication skills and customer service tools. The role typically requires strong interpersonal skills and may involve working in hospitality, retail, or service industries.

What are Guest Relations Representatives?

Guest Relations Representatives are professionals responsible for ensuring a positive experience for guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, addressing inquiries or complaints, providing information about services, and resolving any issues that may arise during a guest’s stay. They play a crucial role in maintaining high standards of customer service and enhancing overall guest satisfaction. Excellent communication and problem-solving skills are essential for this role.

Is guest relations a stressful job?

Guest Relations Representatives often handle customer complaints, resolve issues, and ensure positive experiences, which can be stressful during busy periods or when dealing with difficult guests. The job requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, but stress levels vary depending on the work environment and workload.

What jobs pay 4000 a week without a degree?

Guest Relations Representatives typically do not earn $4,000 per week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades, but they usually require significant experience, certifications, or a strong network. Most jobs paying this amount consistently without a degree are uncommon and may involve commission-based or entrepreneurial work.

What does a typical day look like for a Guest Relations Representative in a hotel setting?

A typical day for a Guest Relations Representative involves greeting guests, handling check-ins and check-outs, addressing guest concerns, and coordinating with housekeeping and maintenance teams to ensure guest satisfaction. You will also respond to special requests, resolve complaints promptly, and provide information about local attractions or hotel amenities. This role requires strong communication and multitasking skills, as you often juggle several guest needs at once while working closely with other departments to deliver a seamless experience.
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What cities are hiring for Guest Relations Representative jobs? Cities with the most Guest Relations Representative job openings:
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What job categories do people searching Guest Relations Representative jobs look for? The top searched job categories for Guest Relations Representative jobs are:
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Guest Relations Representative jobs near you
Infographic showing various Guest Relations Representative job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $29,784 per year, or $14.3 per hour.

Guest Relations Representative

Publicis Groupe Holdings B.V

Boston, MA • On-site

Full-time

Posted 16 days ago

Job description

Company description
Publicis Re:Sources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.
Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,200+ employees globally. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management.
We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at http://www.publicisresources.com.
The Publicis Re:Sources Guiding Principles define who we are and what we stand for. They reflect the mindset and behaviors that shape how we work, how we support one another, and how we drive progress together.
  • People First, Driving Success Together
  • Problem Solving Mindset
  • Respect Each Other
  • Partner and Collaborate as One Team
  • Commit to Quality and Standards
  • Innovate and Embrace the Future

Overview
This position will work as a member of the Facilities Management team. The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work. This position includes, but is not limited to, greeting visitors, clients, and employees, and providing direction as needed, as well as answering agency main phone numbers. This individual will also be charged with other administrative tasks as assigned.
Responsibilities
  • Support Facilities team in maintaining the appearance of the office / reception area
  • Greet and direct clients, outside visitors, and employees
  • Maintain supplies required to create a welcoming environment (pantries, cafes, etc.)
  • Manage and maintain visitor systems in accordance with Groupe policy
  • Answer agency main contact phone numbers; provide assistance and guidance
  • Respond to employee and external inquiries; provide information and resolve problems as necessary
  • Report all safety issues
  • Provide administrative backup support for Facilities Management team
  • Perform other duties as assigned

Qualifications
  • 1-3 years of experience in the field or in a related area
  • Excellent communication skills
  • Ability to work with a wide variety of internal and external groups
  • Experience working in a rapid and complex changing environment
  • Passionate about providing outstanding customer service
  • Enthusiastic and creative team player with a strong drive to create a positive work environment
  • Demonstrate ability to manage multiple, diverse tasks simultaneously
  • High degree of energy, motivation and dedication to quality and excellence
  • Demonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors
  • Demonstrate ability to collaborate effectively with all levels and functions
  • Ability to maintain confidentiality

Additional information
All your information will be kept confidential according to EEO guidelines.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an ""at-will"" relations. Work sponsorship is not available for this role.

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