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Guest Relations Representative Jobs (NOW HIRING)

Digitas

Guest Relations Representative

Boston, MA · On-site

The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting ...

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How much do guest relations representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest relations representative in the United States is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.35 per hour, depending on experience, location, and employer.

What is a guest relations representative?

Guest Relations Representatives are professionals responsible for ensuring a positive experience for guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, addressing inquiries or complaints, providing information about services, and resolving any issues that may arise during a guest’s stay. They play a crucial role in maintaining high standards of customer service and enhancing overall guest satisfaction. Excellent communication and problem-solving skills are essential for this role.

What does a guest relations representative do?

A typical day for a Guest Relations Representative involves greeting guests, handling check-ins and check-outs, addressing guest concerns, and coordinating with housekeeping and maintenance teams to ensure guest satisfaction. You will also respond to special requests, resolve complaints promptly, and provide information about local attractions or hotel amenities. This role requires strong communication and multitasking skills, as you often juggle several guest needs at once while working closely with other departments to deliver a seamless experience.

What skills and qualifications are needed to be a guest relations representative?

To thrive as a Guest Relations Representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and telephone systems is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you create memorable experiences for guests. These skills are crucial for ensuring guest satisfaction, handling complaints effectively, and representing the company positively.

What is the difference between Guest Relations Representative vs Customer Service Agent?

AspectGuest Relations RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, service industries
Employer & IndustryHospitality industry, travel sectorVarious industries including retail, telecom, finance
Search & Comparison IntentFocus on guest experience, hospitality skillsFocus on resolving customer issues, product knowledge

Guest Relations Representatives primarily work in hospitality settings, focusing on enhancing guest experiences, while Customer Service Agents handle customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their environments and specific responsibilities differ.

Is guest relations a stressful job?

Guest Relations Representatives often handle customer complaints, resolve issues, and ensure positive experiences, which can be stressful during busy periods or when dealing with difficult guests. The job requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, but stress levels vary depending on the work environment and workload.

What skills do you need for guest relations representative?

A guest relations representative needs strong communication and interpersonal skills to effectively interact with guests and resolve issues. Customer service experience, patience, problem-solving abilities, and familiarity with reservation or management software are also important for success in this role.
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Guest Relations Representative jobs near you
Infographic showing various Guest Relations Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,784 per year, or $14.3 per hour.

Guest Relations Representative

Digitas

Boston, MA • On-site

Other

Re-posted 11 days ago

Job description

Job Posting

Publicis Re:Sources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,200+ employees globally. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe.

Overview

This position will work as a member of the Facilities Management team. The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work.

Responsibilities
  • Support Facilities team in maintaining the appearance of the office / reception area
  • Greet and direct clients, outside visitors, and employees
  • Maintain supplies required to create a welcoming environment (pantries, cafes, etc.)
  • Manage and maintain visitor systems in accordance with Groupe policy
  • Answer agency main contact phone numbers; provide assistance and guidance
  • Respond to employee and external inquiries; provide information and resolve problems as necessary
  • Report all safety issues
  • Provide administrative backup support for Facilities Management team
  • Perform other duties as assigned
Qualifications

1-3 years of experience in the field or in a related area

Excellent communication skills

Ability to work with a wide variety of internal and external groups

Experience working in a rapid and complex changing environment

Passionate about providing outstanding customer service

Enthusiastic and creative team player with a strong drive to create a positive work environment

Demonstrate ability to manage multiple, diverse tasks simultaneously

High degree of energy, motivation and dedication to quality and excellence

Demonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors

Demonstrate ability to collaborate effectively with all levels and functions

Ability to maintain confidentiality

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