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Guest Relations Representative Jobs (NOW HIRING)

Sentara

$10K/mo

As a Guest Services Rep with Sentara, you will be a liaison between patients, families, visitors, and hospital and medical team members. And, responsible for providing a welcoming and genuine ...

Sentara

As a Guest Services Rep with Sentara, you will be a liaison between patients, families, visitors, and hospital and medical team members. And, responsible for providing a welcoming and genuine ...

HSHS

Guest Relations Representative

Springfield, IL

Job Title Greets our patients and visitors and directs them to the appropriate area. Answers the telephone and routes calls as needed. Observes strict patient confidentiality in dealing with callers ...

Hshs

Guest Relations Representative

Springfield, IL · On-site

$16.50 - $22.28/hr

Pay Range: $16.50 - $22.28 A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education. Greets our patients ...

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How much do guest relations representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for guest relations representative in the United States is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.35 per hour, depending on experience, location, and employer.

What is the highest paid position in a hotel?

In a hotel, the highest paid positions are typically general managers or hotel directors, who oversee operations and have extensive experience in hospitality management. These roles often require strong leadership skills, a relevant degree, and can include bonuses or profit-sharing, leading to higher compensation compared to other staff roles.

What is the difference between Guest Relations Representative vs Customer Service Agent?

AspectGuest Relations RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, service industries
Employer & IndustryHospitality industry, travel sectorVarious industries including retail, telecom, finance
Search & Comparison IntentFocus on guest experience, hospitality skillsFocus on resolving customer issues, product knowledge

Guest Relations Representatives primarily work in hospitality settings, focusing on enhancing guest experiences, while Customer Service Agents handle customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their environments and specific responsibilities differ.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, client services directors, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.

What are the key skills and qualifications needed to thrive as a Guest Relations Representative, and why are they important?

To thrive as a Guest Relations Representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and telephone systems is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you create memorable experiences for guests. These skills are crucial for ensuring guest satisfaction, handling complaints effectively, and representing the company positively.

What does a guest relations representative do?

A guest relations representative is responsible for providing excellent customer service to guests, addressing their needs and concerns, and ensuring a positive experience. They often handle inquiries, resolve complaints, and may use communication tools like phone or email to assist guests in hospitality, retail, or event settings.

What are Guest Relations Representatives?

Guest Relations Representatives are professionals responsible for ensuring a positive experience for guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, addressing inquiries or complaints, providing information about services, and resolving any issues that may arise during a guest’s stay. They play a crucial role in maintaining high standards of customer service and enhancing overall guest satisfaction. Excellent communication and problem-solving skills are essential for this role.

Is guest relations a stressful job?

Guest Relations Representatives often handle customer concerns, complaints, and requests, which can be stressful during busy periods or when dealing with difficult guests. The role requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, but stress levels vary depending on the work environment and individual resilience.

What does a typical day look like for a Guest Relations Representative in a hotel setting?

A typical day for a Guest Relations Representative involves greeting guests, handling check-ins and check-outs, addressing guest concerns, and coordinating with housekeeping and maintenance teams to ensure guest satisfaction. You will also respond to special requests, resolve complaints promptly, and provide information about local attractions or hotel amenities. This role requires strong communication and multitasking skills, as you often juggle several guest needs at once while working closely with other departments to deliver a seamless experience.
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Guest Relations Representative jobs near you
Infographic showing various Guest Relations Representative job openings in the United States as of June 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% Physical job distribution, with an average salary of $29,784 per year, or $14.3 per hour.
United Center - Guest Relations Rep

United Center - Guest Relations Rep

At Your Service

Chicago, IL • On-site

Part-time

Posted 8 days ago

Job description

Guest Relations Representative

Part-Time / Evening, Weekends, and Holiday availability required

Venue locations:

  • United Center

General Responsibilities:

The United Center are looking for Part-Time employees in our Guest Relations department for all United Center Events. Guest Relations team members are ambassadors to both the guests and fellow team members. Our Guest Relations philosophy is to ensure our guests have a winning experience at the United Center. It is the responsibility of the Guest Relations team to commit to going the extra mile for every person entering the United Center.

Demonstrated Skills: 

  • Strong communication skills, both verbal and written
  • Highly motivated and enthusiastic with strong interpersonal skills
  • Must be a positive and outgoing individual who is able to work well both individually as well as part of a team
  • Ideal candidate exhibits strong problem-solving skills and professional judgement
  • Must be able to fully perform the essential functions of the job

Specific Duties: 

  • Promote a family atmosphere, guest enjoyment and safety to ensure game day satisfaction
  • Provide immediate service and comprehensive issue resolution to every guest
  • Operate as a steward of Guest Relations policies and to uphold United Center regulations, ethics, and directives
  • Assist guests with disabilities ensuring all needs are met
  • Communicate to the command center or management regarding any issues
  • Partner with various departments including concessions, parking, security, retail, and housekeeping to make certain that all issues are addressed and resolved in a timely matter
  • Perform other duties as assigned

  Qualifications: 

  • Must be 21 years of age or older
  • High school diploma
  • Ability to work evening, weekend, and holidays
  • Excellent speaking voice
  • Must have previous customer service experience
  • Available for at least 85% of the events at United Center. 

  Additional Information: 

  • Starting Pay Rate = $19.50 per hour
  • The position requires ability to stand for 3 quarters (¾) of shift. The use of hands, stooping, kneeling, or reaching with hands may be required during shift. There may be lifting up to 10 pounds. Vision requirements: color and the ability to focus. Team members are expected to fully perform the essential functions of the job.
  • The individual is required to walk up and down several stairs throughout the duration of the event. The individual may be required to work near moving mechanical parts, work in high, precarious places or work in outdoor weather conditions.
  • The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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