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Guest Relations Representative Jobs (NOW HIRING)

Silverspot Cinemas

Guest Relations

Chapel Hill, NC · On-site

$12/hr

???? Join the Fun at Silverspot Cinema! - Guest Relations Love movies and making people feel welcome? Silverspot Cinema is looking for friendly, outgoing Guest Relations team members to be the first ...

Vetter Senior Living

Guest Relations

Geneva, NE · On-site

We are seeking a friendly, professional, and customer-focused Guest Relations Officer to join our team. The ideal candidate will be responsible for ensuring guests receive a warm welcome ...

Silverspot Cinemas

Guest Relations

Miami, FL · On-site

$14/hr

???? Join the Fun at Silverspot Cinema! - Guest Relations Love movies and making people feel welcome? Silverspot Cinema is looking for friendly, outgoing Guest Relations team members to be the first ...

Silverspot Cinemas

Guest Relations

Chapel Hill, NC · On-site

$12/hr

???? Join the Fun at Silverspot Cinema! - Guest Relations Love movies and making people feel welcome? Silverspot Cinema is looking for friendly, outgoing Guest Relations team members to be the first ...

Vetter Senior Living

Guest Relations

Geneva, NE · On-site

We are seeking a friendly, professional, and customer-focused Guest Relations Officer to join our team. The ideal candidate will be responsible for ensuring guests receive a warm welcome ...

Silverspot Cinemas

Guest Relations

Miami, FL · On-site

$14/hr

???? Join the Fun at Silverspot Cinema! - Guest Relations Love movies and making people feel welcome? Silverspot Cinema is looking for friendly, outgoing Guest Relations team members to be the first ...

SMR

Guest Relations Supervisor

Sevierville, TN · On-site

$21 - $24/hr

Create problem solving solutions to guests and guest relation representatives' questions and concerns, while also understanding when to provide information to senior management. * Engage with all ...

Milwaukee Brewers

Guest Relations

Milwaukee, WI · On-site

Guest Relations staff are responsible for welcoming, greeting and/or providing stadium related information/assistance while offering the finest customer service to American Family Field guests. Guest ...

Prime Healthcare

Guest Relations

Kankakee, IL · On-site

$15 - $21.72/hr

Security/Guest Relations • Schedule: Evenings, part-time, rotating weekends and holidays • Facility: Prime Healthcare St. Mary's Hospital • Location: Kankakee, IL 60901 The Guest Relations role ...

Milwaukee Brewers

Guest Relations

Milwaukee, WI · On-site

Guest Relations staff are responsible for welcoming, greeting and/or providing stadium related information/assistance while offering the finest customer service to American Family Field guests. Guest ...

TEAM FX

Guest Relations Teammate

Hunt Valley, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...

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Guest Relations Representative information

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How much do guest relations representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest relations representative in the United States is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.35 per hour, depending on experience, location, and employer.

What is a guest relations representative?

Guest Relations Representatives are professionals responsible for ensuring a positive experience for guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, addressing inquiries or complaints, providing information about services, and resolving any issues that may arise during a guest’s stay. They play a crucial role in maintaining high standards of customer service and enhancing overall guest satisfaction. Excellent communication and problem-solving skills are essential for this role.

What does a guest relations representative do?

A typical day for a Guest Relations Representative involves greeting guests, handling check-ins and check-outs, addressing guest concerns, and coordinating with housekeeping and maintenance teams to ensure guest satisfaction. You will also respond to special requests, resolve complaints promptly, and provide information about local attractions or hotel amenities. This role requires strong communication and multitasking skills, as you often juggle several guest needs at once while working closely with other departments to deliver a seamless experience.

What skills and qualifications are needed to be a guest relations representative?

To thrive as a Guest Relations Representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with reservation systems, property management software, and telephone systems is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you create memorable experiences for guests. These skills are crucial for ensuring guest satisfaction, handling complaints effectively, and representing the company positively.

What is the difference between Guest Relations Representative vs Customer Service Agent?

AspectGuest Relations RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, service industries
Employer & IndustryHospitality industry, travel sectorVarious industries including retail, telecom, finance
Search & Comparison IntentFocus on guest experience, hospitality skillsFocus on resolving customer issues, product knowledge

Guest Relations Representatives primarily work in hospitality settings, focusing on enhancing guest experiences, while Customer Service Agents handle customer inquiries across various industries. Both roles require strong communication skills and customer service experience, but their environments and specific responsibilities differ.

Is guest relations a stressful job?

Guest Relations Representatives often handle customer complaints, resolve issues, and ensure positive experiences, which can be stressful during busy periods or when dealing with difficult guests. The job requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, but stress levels vary depending on the work environment and workload.

What skills do you need for guest relations representative?

A guest relations representative needs strong communication and interpersonal skills to effectively interact with guests and resolve issues. Customer service experience, patience, problem-solving abilities, and familiarity with reservation or management software are also important for success in this role.
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Guest Relations Representative jobs near you
Infographic showing various Guest Relations Representative job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $29,784 per year, or $14.3 per hour.

Longo Toyota of Prosper Guest Relations Representative

Penske Motor Group

Prosper, TX • On-site

$15 - $16.50/hr

Other

Re-posted 14 days ago

Job description

Overview
Longo Toyota of Prosper is looking for a GUEST RELATIONS REPRESENTATIVE/RECEPTIONIST to join our team! The ideal candidate can thrive in a demanding and fast-paced environment.
We are the fastest growing dealership in DFW and Penske Motor Group's FIRST dealership in Texas, plus we offer so many perks! Catered Lunches on Saturdays. Tuition Reimbursement. Gym Reimbursement...and so much more! Apply today! This position is 100% on-site at Toyota of Prosper in Prosper, TX.
This is a full-time position, including Saturday shifts.
The Guest Relations Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include a Base Hourly Rate of $15.00 - $16.50.
Responsibilities
  • Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
  • Directs telephone calls to the appropriate parties, as necessary.
  • Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
  • Strives to minimize hold time and abandon rates.
  • Effectively monitor and update all information in CRM management system
  • Notifies appropriate parties when guests are waiting.
  • Performs other administrative duties, as assigned.
  • Maintains guest's contact information including but not limited to phone number (s), email, and home addresses.
  • Maintains high ethical standards in all actions.
  • Maintains assigned workspace in an organized and clean manner.
  • Always maintains a professional appearance.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:
  • Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment
  • A high school diploma or equivalent
  • A minimum of 1 year customer service experience and experience with multiple phone lines, preferred
  • Ability to coordinate activities with other employees
  • Ability to read and comprehend instruction and information in the English language
  • Must have a valid driver's license and have and maintain an acceptable, safe driving record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
  • Frequently required to; sit; use hands to finger, handle, or feel; and talk or hear.
  • Remaining in a stationary position, often standing, or sitting for prolonged periods.
  • Work to be conducted primarily in an office environment, however some work may be done in conference rooms, outdoors, and remote via zoom.
  • Use hands and fingers in repetitive motions, daily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why Penske Motor Group
The #1 Toyota Dealer in the USA is now in Texas!
WHY TOYOTA?
  • Teamwork at Toyota and Penske. Everyone that works at Toyota of Prosper is equal. Toyota is all about teamwork and representing Toyota, the best and most reliable company. We have no names on our badges but expect all team members to help each other succeed. We win together!
  • Toyota was ranked the No. 1 motor vehicle company for the sixth consecutive year on Fortune Magazine's 2020 "World's Most Admired Companies" annual ranking. Fortune also recognized Toyota as No. 30 among the Top 50 "All-Star" companies surveyed, which included companies from various industries.Penske Motor Group, PMG, owns and operates Toyota and Lexus automobile dealerships in Southern and Northern California, and now in Prosper, Texas. Headquartered in El Monte, CA, PMG's flagship store, Longo Toyota, is the world's largest dealership and the #1 Toyota retailer in the U.S. since 1967 with a diverse workforce speaking over 40 languages and dialects. Longo Lexus serves as the #1 Lexus dealership in the Western U.S. since 1990 and Lexus of Stevens Creek, located in San Jose, CA is the #1 volume luxury retailer in Northern California. PMG's mission is to deliver amazing guest experiences that create lifetime partnerships.PMG employs over 1,200 team members across its locations in California and Texas. Our team strives to be your automotive dealer of choice for sales, service, parts, and collision repair. But we won't stop there. Community partnerships are also very important to us. With our goal to make a difference in the cities we live and operate.

Longo Toyota of Prosper opened in the fall of 2017, with a new 61,000 square foot state-of-the-art facility on a 15-acre site along US-380, just west of the Dallas North Tollway.
Come check us out!

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