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Guest Service Officer Jobs (NOW HIRING)

Hosco

Guest Services Officer

Miami, FL · On-site

Guest Services Officer This role calls for someone with communication, organization ... customer service, and decision-making skills. Aside from handling guest account services like ...

Princess Cruises

Guest Services Officer

New York, NY · On-site

Guest Services Officer Department: Guest Svc Employment Type: Fixed Term Contract Location: Global ... Understanding of the foundation of customer service; ability and willingness to excel in delivering ...

Princess Cruises

Always delivers guest service standards that meet or exceed Hotel Policies & Procedures for every guest interaction. * Rapidly acquires a thorough knowledge of the ship, procedures, onboard product ...

Princess Cruises

Guest Services Officer

New York, NY

Always holds daily desk hours as published or as directed by the Guest Services Director. Jr Asst ... Understanding of the foundation of customer service; ability and willingness to excel in delivering ...

KMG Hotels

Guest Service Agent

Kansas City, MO · On-site

$14.50 - $18.50/hr

The Guest Service Agent is often the first point of contact and the first impression for guests ... Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice ...

Choice Hotels

Guest Service Representative

Columbus, IN · On-site

$12.50 - $15.25/hr

As a Guest Services, a day at the office can include: • Being a Chief Reminding Officer to your team by ensuring checklists and daily tasks are completed accurately, to ensure a smooth and ...

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Guest Service Officer information

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How much do guest service officer jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for guest service officer in the United States is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $19.23 per hour, depending on experience, location, and employer.
Guest Service Officer jobs near you
Infographic showing various Guest Service Officer job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 5% Part Time, and 15% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $38,898 per year, or $18.7 per hour.

Royal Caribbean - Guest Services Officer (Reception)

ISMIRA Recruitment Agency

Remote

Other

Medical, PTO

Posted 11 days ago

Job description

Guest Service Officer

The Guest Services Officer will be responsible for 'Delivering the Wow' while demonstrating exemplary problem resolution skills to our guests at all times. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.

BENEFITS:

  • Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
  • Earn recognition and career advancement opportunities
  • Travel around the World
  • Experience working with more than 72 nationalities
  • Permanent job with contract 6-8 months onboard followed by 60 days of vacation
  • Save Money as you do not pay for food and accommodation on board
  • Competitive salary (find out when apply)
  • Visa fee will be reimbursed on board
  • Medical insurance provided during contract

RESPONSIBILITIES:

  • Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.
  • Always 'Looking the Part' the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to 'Own the Problem' the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding problem resolution.
  • Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement.
  • Maintains current knowledge of all ship's regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests.
  • Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler's checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash float. Assists guests during boarding and departure process, including establishing onboard credit, selling and printing Explorations! Tickets and closing of guest accounts.
  • Provides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, baby-sitting arrangements, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements.
  • Assists guests with immigration and customs procedures and forms.
REQUIREMENTS:
  • Minimum two recent years of experience at the large and preferably international chain hotel reception (4*-5* stars).
  • Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
  • Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
  • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
  • Ability to operate basic office equipment, including telephones, computers and copy machines.
  • Fluent ENGLISH skills - both spoken and written
  • Ability to speak fluently additional language(s) such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish.

Nationalities that we can process: For additional security / background check may be required Last updated: March 15, 2024

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