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Guest Relations Officer Jobs (NOW HIRING)

Prolific

Public Relations Specialist

Indianapolis, IN · On-site

Pitch and secure interviews, feature stories, editorials, guest articles, podcasts, and other ... Proven experience as a Public Relations Officer or similar PR role * Experience managing media ...

Island View Casino Resort

Security Officer

Gulfport, MS · On-site

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

Island View Casino Resort

Security Officer

Gulfport, MS · On-site

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

Princess Cruises

Guest Services Officer

New York, NY · On-site

Guest Services Officer Department: Guest Svc Employment Type: Fixed Term Contract Location: GLOBAL ... Relations Manager informed at all times. * Maintain an accurate float and correctly settle ...

Prolific

PR Specialist (Contract)

Nashville, TN · On-site

Pitch and secure interviews, feature stories, editorials, guest articles, podcasts, and other ... Proven experience as a Public Relations Officer or similar PR role * Experience managing media ...

University Health

Police Officer

San Antonio, TX · On-site

Promotes University Health's Guest Relations Policy. EDUCATION/EXPERIENCE High school diploma or ... Must meet all requirements for qualification as a certified peace officer in the State of Texas ...

Island View Casino Resort

Security Officer

Gulfport, MS · On-site

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

JDA Worldwide

PR Specialist (Contract)

Nashville, TN · Hybrid

Pitch and secure interviews, feature stories, editorials, guest articles, podcasts, and other ... Proven experience as a Public Relations Officer or similar PR role * Experience managing media ...

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Guest Relations Officer information

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How much do guest relations officer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest relations officer in the United States is $10.74, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $14.90 per hour, depending on experience, location, and employer.

What is a guest relations officer?

A guest relations officer is responsible for customer service at a hotel or event space. As a guest relations officer, your job duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management. It’s also your responsibility to follow safety practices and adhere to health standards when fulfilling your duties. Qualifications for this career include proven hospitality experience, excellent verbal communication and computer literacy skills, and knowledge about the hotel facilities and surrounding area.

Is guest relations officer a stressful job?

A guest relations officer role involves managing guest interactions, resolving issues, and ensuring customer satisfaction, which can be stressful during busy periods or when handling difficult guests. The job requires strong communication skills, patience, and the ability to work under pressure, especially in fast-paced environments like hotels or resorts.

What is the difference between Guest Relations Officer vs Front Desk Agent?

AspectGuest Relations OfficerFront Desk Agent
Primary RoleEnhances guest experience, handles complaints, provides personalized serviceChecks in/out guests, manages reservations, provides basic information
Required SkillsCustomer service, communication, problem-solvingCustomer service, organization, multitasking
Work EnvironmentHotel lobby, guest areas, customer service settingsFront desk, reception area, hotel lobby
CertificationsTypically none required, hospitality experience preferredTypically none required, hospitality or front desk experience preferred

While both roles focus on guest interaction, the Guest Relations Officer emphasizes personalized guest experience and complaint resolution, whereas the Front Desk Agent handles check-ins, reservations, and general inquiries. Both positions require strong customer service skills and are vital in hospitality settings, but they serve different functions within the guest service process.

What skills do guest relations officers need?

Guest relations officers need strong communication and interpersonal skills to interact effectively with guests and resolve issues. They should also have good problem-solving abilities, patience, and a friendly demeanor, often utilizing customer service tools and maintaining a professional appearance. Multitasking and the ability to work in a fast-paced environment are also important.
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Guest Relations Officer jobs near you
Infographic showing various Guest Relations Officer job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $22,333 per year, or $10.7 per hour.

Public Relations Specialist

Prolific

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

JDA Worldwide is a full-service marketing and communications firm. For over three decades, we have served national, emerging, and category-leading brands who want to make a positive impact on the world. We are headquartered in Indianapolis and have proudly been named one of the best places to work in Indiana for 6 straight years.
Prolific, our parent company, is The Growth Firm. Prolific holds a collection of companies and capabilities focused on one thing - growth.
Location: We are looking for a Publicist that is located in the Indianapolis or Nashville area. This is a hybrid position.
Job Summary
The Public Relations Specialist is responsible for developing and executing earned media strategies that elevate client visibility across national, regional, trade, and digital media. This role pitches interviews, feature stories, editorials, and other written works on behalf of clients while cultivating strong relationships with journalists, producers, editors, and podcast hosts. The specialist also serves as an initial point of contact for inbound media inquiries and helps identify timely opportunities that support client goals.
The ideal candidate is a news enthusiast with exceptional writing skills and strong media instincts. They are proactive, take initiative without waiting to be directed, anticipate client and team needs, and consistently bring fresh, creative ideas to the table. They stay closely connected to the daily news cycle and are constantly thinking about how current events, cultural conversations, and emerging trends create opportunities for clients.
Success in this role requires someone who thrives in a fast-paced environment, communicates professionally in every interaction, collaborates well with others, and is willing to jump in wherever needed to help the team succeed.
Requirements
  • Foster and maintain strong relationships with members of the media.
  • Pitch and secure interviews, feature stories, editorials, guest articles, podcasts, and other earned media opportunities.
  • Draft compelling press releases, media pitches, statements, talking points, op-eds, award submissions, and other written communications on behalf of clients.
  • Serve as the first point of contact for inbound media inquiries and respond promptly to requests.
  • Research, establish, and develop relationships with reporters, editors, producers, and influencers.
  • Develop and maintain customized media lists tailored to each client's audience, geography, and campaign objectives.
  • Monitor the daily news cycle, industry trends, and cultural conversations to identify proactive media opportunities and potential reputational risks.
  • Bring creative story ideas and strategic recommendations that help clients stay relevant in the news.
  • Anticipate client and team needs by taking initiative and moving projects forward with minimal direction.
  • Master and utilize PR tools such as Muck Rack.
  • Seek opportunities for partnerships, sponsorships, speaking engagements, and other visibility opportunities.
  • Track media coverage and campaign performance while preparing client reports.
  • Represent clients on-site during media interviews, press conferences, book launches, and special events as needed.
  • Represent JDA Worldwide with professionalism in appearance, communication, and conduct.
  • Collaborate across departments and willingly support teammates to ensure exceptional client service.

Requirements
Required Education / Experience
  • BS/BA in Business, Communications, Public Relations, or a related field
  • Proven experience as a Public Relations Officer or similar PR role
  • Experience managing media relations (online, broadcast and print)
  • Background in researching, writing and editing publications

Preferred Education / Experience
  • 2-3 years Experience as a Publicist or related fields
  • MA in Business, Communications, Public Relations, or a related field
  • Broad media connections, particularly in Faith, Business, and Government

Competencies
  • Exceptional Written & Verbal Communication
  • News Judgment & Media Awareness
  • Initiative & Ownership
  • Creativity & Strategic Thinking
  • Client Focus
  • Relationship Building
  • Collaboration & Teamwork
  • Project Management
  • Organization & Attention to Detail
  • Time Management
  • Adaptability
  • Professionalism
  • Solution Oriented
  • Leadership Skills
  • Results Driven

The duties are many, various, and not limited to those listed above.
Benefits
  • Healthcare plan (Medical, Dental & Vision)
  • 401k matching program
  • Life insurance (company paid)
  • Paid time off (Vacation, Sick & Holidays)
  • Paid parental leave
  • Short-Term & Long-Term Disability (company paid)
  • Training & development
  • Cell phone reimbursement
  • Hybrid work setting and casual dress
  • Wellness resources
  • Free snacks & drinks available in office locations

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