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Guest Relations Officer Jobs (NOW HIRING)

Hosco

Guest Services Officer

Miami, FL · On-site

Guest Services Officer This role calls for someone with communication, organization, customer ... Department: Guest Relations Language required: English. Royal Caribbean Group (NYSE: RCL) is a ...

JDA Worldwide

Public Relations Specialist

Indianapolis, IN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pitch and secure interviews, feature stories, editorials, guest articles, podcasts, and other ... Proven experience as a Public Relations Officer or similar PR role * Experience managing media ...

JDA Worldwide

Public Relations Specialist

Nashville, TN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pitch and secure interviews, feature stories, editorials, guest articles, podcasts, and other ... Proven experience as a Public Relations Officer or similar PR role * Experience managing media ...

Prolific

Public Relations Specialist

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pitch and secure interviews, feature stories, editorials, guest articles, podcasts, and other ... Proven experience as a Public Relations Officer or similar PR role * Experience managing media ...

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Guest Relations Officer information

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How much do guest relations officer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest relations officer in the United States is $10.74, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $14.90 per hour, depending on experience, location, and employer.

What is a guest relations officer?

A guest relations officer is responsible for customer service at a hotel or event space. As a guest relations officer, your job duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management. It’s also your responsibility to follow safety practices and adhere to health standards when fulfilling your duties. Qualifications for this career include proven hospitality experience, excellent verbal communication and computer literacy skills, and knowledge about the hotel facilities and surrounding area.

What is the difference between Guest Relations Officer vs Front Desk Agent?

AspectGuest Relations OfficerFront Desk Agent
Primary RoleEnhances guest experience, handles complaints, provides personalized serviceChecks in/out guests, manages reservations, provides basic information
Required SkillsCustomer service, communication, problem-solvingCustomer service, organization, multitasking
Work EnvironmentHotel lobby, guest areas, customer service settingsFront desk, reception area, hotel lobby
CertificationsTypically none required, hospitality experience preferredTypically none required, hospitality or front desk experience preferred

While both roles focus on guest interaction, the Guest Relations Officer emphasizes personalized guest experience and complaint resolution, whereas the Front Desk Agent handles check-ins, reservations, and general inquiries. Both positions require strong customer service skills and are vital in hospitality settings, but they serve different functions within the guest service process.

Is guest relations officer a stressful job?

A guest relations officer role involves managing guest interactions, resolving issues, and ensuring customer satisfaction, which can be stressful during busy periods or when handling difficult guests. The job requires strong communication skills, patience, and the ability to work under pressure, especially in fast-paced environments like hotels or resorts.

What skills do guest relations officers need?

Guest relations officers need strong communication and interpersonal skills to interact effectively with guests and resolve issues. They should also have good problem-solving abilities, patience, and a friendly demeanor, often utilizing customer service tools and maintaining a professional appearance. Multitasking and the ability to work in a fast-paced environment are also important.
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Guest Relations Officer jobs near you
Infographic showing various Guest Relations Officer job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $22,333 per year, or $10.7 per hour.

Guest Services Officer

Hosco

Miami, FL • On-site

Other

Re-posted 9 days ago

Job description

Guest Services Officer

This role calls for someone with communication, organization, customer service, and decision-making skills. Aside from handling guest account services like accepting cash payments, cashing checks, or exchanging foreign currencies, you will also provide solutions to related issues and inquiries from guests. If you have experience in a customer contact position within the hospitality industry, along with cash-handling and a good understanding of exchange rates, we'd like you to sail with us!

Department: Guest Relations

Language required: English.

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.

Multiple locations

Seasonal, Indefinite

Start Date: As soon as possible

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