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Guest Relations Officer Jobs (NOW HIRING)

Allied Universal

$17.25/hr

As a Security Officer Enhanced Part Time Front Desk Guest Relations in Philadelphia, PA , this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you ...

New

Prolific

Public Relations Specialist

Indianapolis, IN · On-site

Pitch and secure interviews, feature stories, editorials, guest articles, podcasts, and other ... Proven experience as a Public Relations Officer or similar PR role * Experience managing media ...

Prolific

Public Relations Specialist

Nashville, TN · On-site

Pitch and secure interviews, feature stories, editorials, guest articles, podcasts, and other ... Proven experience as a Public Relations Officer or similar PR role * Experience managing media ...

Princess Cruises

Guest Services Officer

New York, NY · On-site

Guest Services Officer Department: Guest Svc Employment Type: Fixed Term Contract Location: GLOBAL ... Relations Manager informed at all times. * Maintain an accurate float and correctly settle ...

Island View Casino Resort

Security Officer

Gulfport, MS · On-site

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

Island View Casino Resort

Security Officer

Gulfport, MS · On-site

$16 - $19/hr

... promote positive guest relations through prompt, courteous, and efficient service.The Security Officer is also responsible for escorting chips, cash, and table game drops, ensures that no ...

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Guest Relations Officer information

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$16

How much do guest relations officer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest relations officer in the United States is $10.74, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $14.90 per hour, depending on experience, location, and employer.

What is a guest relations officer?

A guest relations officer is responsible for customer service at a hotel or event space. As a guest relations officer, your job duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management. It’s also your responsibility to follow safety practices and adhere to health standards when fulfilling your duties. Qualifications for this career include proven hospitality experience, excellent verbal communication and computer literacy skills, and knowledge about the hotel facilities and surrounding area.

What is the difference between Guest Relations Officer vs Front Desk Agent?

AspectGuest Relations OfficerFront Desk Agent
Primary RoleEnhances guest experience, handles complaints, provides personalized serviceChecks in/out guests, manages reservations, provides basic information
Required SkillsCustomer service, communication, problem-solvingCustomer service, organization, multitasking
Work EnvironmentHotel lobby, guest areas, customer service settingsFront desk, reception area, hotel lobby
CertificationsTypically none required, hospitality experience preferredTypically none required, hospitality or front desk experience preferred

While both roles focus on guest interaction, the Guest Relations Officer emphasizes personalized guest experience and complaint resolution, whereas the Front Desk Agent handles check-ins, reservations, and general inquiries. Both positions require strong customer service skills and are vital in hospitality settings, but they serve different functions within the guest service process.

Is guest relations a stressful job?

Guest Relations Officers often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, stress levels vary depending on the workplace, workload, and individual resilience, and many find the role rewarding due to positive guest interactions. Proper training and support can help manage stress effectively.
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Guest Relations Officer jobs near you
Infographic showing various Guest Relations Officer job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $22,333 per year, or $10.7 per hour.

Security Officer Part Time Unarmed Patrol Guest Relations

Allied Universal

Whitsett, NC • On-site

$16.48/hr

Part-time

Retirement

Posted 6 days ago

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,608 frontline employees who took The Breakroom Quiz

77th of 118 rated security

Job description

Overview
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
As a Security Officer Part Time Unarmed Patrol Guest Relations in Whitsett, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As an Unarmed Security Officer at a dynamic technology, media, and telecommunications location, you will monitor and patrol assigned areas, maintain a visible presence to help deter incidents, and support a welcoming environment for employees and visitors. You will provide exceptional customer service, communicate clearly, and use computer or tablet tools as needed. Join Allied Universal's agile, reliable, innovative team, where people come first and integrity guides every action.
Position Type: Part Time
Pay Rate: $16.48 / Hour
Job Schedule:
DayTimeWed12:00 AM - 08:00 AMSun08:00 AM - 04:00 PM
What You'll Do:
  • Provide customer service to employees, visitors, and/or vendors at a technology-focused location by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
  • Conduct regular and random unarmed patrols throughout the facility, including entrances, offices, common areas, parking areas, and perimeter locations, while reporting unusual conditions.
  • Monitor access points and visitor activity in accordance with site procedures, helping to deter unauthorized access and supporting a professional environment.
  • Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, documenting observations and notifying appropriate site contacts and/or emergency responders.
  • Complete accurate activity reports and communicate relevant information to Allied Universal leadership and site representatives.

Minimum Requirements:
  • Customer service experience is preferred.
  • Comfort using a computer or tablet is preferred.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver's license will be required for driving positions only.

Why Join Us:
  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial Benefits: Participate in our retirement savings plan to invest in your future.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1669714

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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