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Guest Relations Agent Jobs (NOW HIRING)

BANDANA

Guest Relations - Security

Manhattan, NY · On-site

$21/hr

The Guest Relations agent is in charge of the well-being of internal and external guests in and around the property. Qualifications o Able to traverse spaces throughout the building as necessary o ...

Marriott

Guest Relations Agent

Manhattan, NY

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up ...

Marriott International

Guest Relations Agent

Manhattan, NY · On-site

$24.86 - $33.15/hr

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up ...

Marriott

Guest Relations Agent

Greensboro, GA

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be ...

Marriott

Guest Relations Agent

Manhattan, NY

$24.86 - $33.15/hr

Additional Information Job Number 26065212 Job Category Rooms & Guest Services Operations Location 50 Central Park S, New York, New York, United States, 10019 VIEW ON MAP ( Schedule Full Time Located ...

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Guest Relations Agent information

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$7

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$25

How much do guest relations agent jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for guest relations agent in the United States is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $8.89 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Guest Relations Agent vs Front Desk Agent?

AspectGuest Relations AgentFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotel lobby, concierge desk, guest interactionReception area, check-in/check-out process
Employer & IndustryHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Primary FocusEnhancing guest experience, resolving issuesManaging reservations, guest check-in/out

Both roles are customer-facing in the hospitality industry and require similar credentials. The Guest Relations Agent focuses on guest satisfaction and problem resolution, while the Front Desk Agent handles reservations and check-in/out processes. Both positions are essential for providing excellent guest service in hotels and resorts.

What jobs pay $400 an hour?

Guest Relations Agents typically do not earn $400 an hour; such high rates are usually associated with specialized roles like high-level consultants, executive coaches, or certain medical professionals. Most jobs paying this rate require extensive experience, advanced skills, or unique expertise. Freelance or consulting work in niche industries may also reach these earnings, but they are uncommon in standard guest relations positions.

What does a guest relations agent do?

A guest relations agent is responsible for providing excellent customer service to guests, addressing their needs and concerns, and ensuring a positive experience. They often handle check-in and check-out processes, manage reservations, and communicate with guests using phone, email, or in person, requiring strong communication and problem-solving skills.

What are Guest Relations Agents?

Guest Relations Agents are hospitality professionals responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They greet guests, handle inquiries, resolve complaints, and coordinate with various departments to fulfill guest requests. Their goal is to provide exceptional customer service, address issues promptly, and make each guest feel valued. Guest Relations Agents often act as the main point of contact between the guest and the property, helping to create memorable stays.

What are the key skills and qualifications needed to thrive as a Guest Relations Agent, and why are they important?

To thrive as a Guest Relations Agent, you need excellent customer service skills, problem-solving abilities, and typically a high school diploma or relevant hospitality experience. Familiarity with property management systems (PMS), reservation software, and basic office tools is often required. Outstanding interpersonal skills, patience, and a positive attitude help agents exceed guest expectations and resolve issues effectively. These skills and qualities are vital for ensuring guest satisfaction, building loyalty, and maintaining a hotel's reputation.

What is the highest paid position in a hotel?

In a hotel, the highest paid positions are typically executive roles such as General Manager or Director of Operations, who oversee overall hotel management and strategic planning. These roles often require extensive experience, leadership skills, and may include bonuses or profit-sharing components.

Is guest relations a stressful job?

Guest relations agents often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, stress levels vary depending on the workplace, workload, and individual resilience, with some agents managing stress effectively through training and support systems.

What are the typical challenges faced by Guest Relations Agents, and how can they effectively manage difficult situations with guests?

Guest Relations Agents often encounter challenges such as handling guest complaints, resolving booking issues, or managing high-pressure situations during peak times. To effectively manage these scenarios, agents rely on strong communication skills, empathy, and quick problem-solving abilities. Building rapport with guests, staying calm under pressure, and collaborating with other hotel departments are key strategies for turning challenging interactions into positive experiences. Continuous training and support from the team also help agents stay prepared for a wide range of guest needs.
What cities are hiring for Guest Relations Agent jobs? Cities with the most Guest Relations Agent job openings:
Who are the top companies hiring for Guest Relations Agent jobs? The top employers for Guest Relations Agent jobs are:
What states have the most Guest Relations Agent jobs? States with the most job openings for Guest Relations Agent jobs include:
What are popular job titles related to Guest Relations Agent jobs? For Guest Relations Agent jobs, the most frequently searched job titles are:
Guest Relations Agent jobs near you
Infographic showing various Guest Relations Agent job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $36,857 per year, or $17.7 per hour.
Guest Relations - Security

Guest Relations - Security

BANDANA

Manhattan, NY • On-site

$21/hr

Other

Posted 16 days ago

Job description

Guest Relations - Security

The Standard Hotel is hiring for a Guest Relations - Security Position in East Village, New York City. Base pay starts at $21/hr.

Our mission is to create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.

Job Description

The Guest Relations agent is in charge of the well-being of internal and external guests in and around the property.

Qualifications

o Able to traverse spaces throughout the building as necessary o Able to work standing for a minimum of 8 hours a day o Periodical bending, kneeling, and stretching o Able to pull, push, carry and lift at least 50 pounds o Must be able to seize, grasp, turn and hold objects with hands o Satisfactorily communicate with guests, management, and co-workers to their understanding.

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