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Guest Relations Agent Jobs (NOW HIRING)

Blue Hawaiian Helicopters

Guest Relations Agent

Lihue, HI · On-site

$19 - $24/hr

Overview Job Summary The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on ...

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How much do guest relations agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for guest relations agent in the United States is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $8.89 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Guest Relations Agent vs Front Desk Agent?

AspectGuest Relations AgentFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotel lobby, concierge desk, guest interactionReception area, check-in/check-out process
Employer & IndustryHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Primary FocusEnhancing guest experience, resolving issuesManaging reservations, guest check-in/out

Both roles are customer-facing in the hospitality industry and require similar credentials. The Guest Relations Agent focuses on guest satisfaction and problem resolution, while the Front Desk Agent handles reservations and check-in/out processes. Both positions are essential for providing excellent guest service in hotels and resorts.

What is a guest relations agent?

Guest Relations Agents are hospitality professionals responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They greet guests, handle inquiries, resolve complaints, and coordinate with various departments to fulfill guest requests. Their goal is to provide exceptional customer service, address issues promptly, and make each guest feel valued. Guest Relations Agents often act as the main point of contact between the guest and the property, helping to create memorable stays.

What are the key skills and qualifications needed to thrive as a guest relations agent, and why are they important?

To thrive as a Guest Relations Agent, you need excellent customer service skills, problem-solving abilities, and typically a high school diploma or relevant hospitality experience. Familiarity with property management systems (PMS), reservation software, and basic office tools is often required. Outstanding interpersonal skills, patience, and a positive attitude help agents exceed guest expectations and resolve issues effectively. These skills and qualities are vital for ensuring guest satisfaction, building loyalty, and maintaining a hotel's reputation.

Is guest relations a stressful job?

Guest relations agents often handle customer inquiries, complaints, and requests, which can be stressful during busy periods or when dealing with difficult guests. The job requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, which can contribute to stress levels. However, many find the role rewarding and manageable with proper training and support.

What are the typical challenges faced by guest relations agents, and how can they effectively manage difficult situations with guests?

Guest Relations Agents often encounter challenges such as handling guest complaints, resolving booking issues, or managing high-pressure situations during peak times. To effectively manage these scenarios, agents rely on strong communication skills, empathy, and quick problem-solving abilities. Building rapport with guests, staying calm under pressure, and collaborating with other hotel departments are key strategies for turning challenging interactions into positive experiences. Continuous training and support from the team also help agents stay prepared for a wide range of guest needs.

What cities are hiring for Guest Relations Agent jobs?

Cities with the most Guest Relations Agent job openings:

Who are the top companies hiring for Guest Relations Agent jobs?

The top employers for Guest Relations Agent jobs are:

What states have the most Guest Relations Agent jobs?

States with the most job openings for Guest Relations Agent jobs include:

What are popular job titles related to Guest Relations Agent jobs?

For Guest Relations Agent jobs, the most frequently searched job titles are:

Guest Relations Agent jobs near you
Infographic showing various Guest Relations Agent job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $36,857 per year, or $17.7 per hour.

Guest Relations Agent

Blue Hawaiian Helicopters

Waikoloa, HI • On-site

$19 - $24/hr

Full-time

Posted 18 days ago

Job description

Overview
Job Summary
The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including check-in, Safety briefings, flight following, ramp operations and retail sales. The Guest Relations Agent will help grow base revenue with retail sales which will ensure a memorable vacation experience for the guest. A teammate in this role is expected to be knowledgeable about the local area and an expert on the attractions, tours, and retail that we sell. This role will be responsible for ensuring compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System.
Competitive Pay + Bonus Earning Opportunities
Our Guest Relations Agents enjoy more than just a competitive hourly wage of $19.00-$24.00 per hour. Team members also have the opportunity to earn additional income through a biweekly commission program. Commissions are driven by retail sales, first-class seat upgrades, and buyouts, with earnings shared among the team based on hours worked-rewarding collaboration while increasing your overall earning potential.
Responsibilities
Essential Functions and Responsibilities include the following:
  • Provide each guest with a professional and courteous greeting and extraordinary guest service
  • Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
  • Sell retail items and upsell experiences
  • Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
  • Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
  • Other duties as assigned

Additional Job Requirements
  • Availability Required: Sunday - Saturday
  • Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday
  • Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm)
  • Indicate the percentage of time spent traveling - 0%

Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians' employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
  • High school diploma or general education degree (GED)
  • Excellent Personal interaction skills
  • Expert-level knowledge of the local area and attractions
  • Knowledge of tour industry

Skills
  • Adaptable and able to support change within the business
  • Ability to overcome objections and offer alternate solutions
  • Timeliness and a professional appearance
  • Excellent written and verbal communication skills (fluent English required, bilingual a plus)
  • Strong listening skills to be able to identify customer need
  • Self-motivated with the ability to work independently in a sales driven environment
  • Ability to occasionally lift to 25 pounds and to stand for long periods of time
  • Proven ability to juggle multiple duties and prioritize

Computer Skills
  • Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Minimum pay
USD $19.00/Hr.
Maximum Pay
USD $24.00/Hr.
Benefits
For more information on our industry-leading benefits, please visit our benefits page here.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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