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Guest Relations Agent Jobs (NOW HIRING)

Westgate Resorts

Guest Relations Agent

Kissimmee, FL · On-site

$16/hr

As a Guest Relations Agent, you will: * Respond promptly to guest inquiries, requests, and concerns. * Coordinate and assign bell services for luggage, room changes, and deliveries. * Communicate ...

Far Niente Winery

Guest Relations Agent

Napa, CA

Guest Relations Coordinator, Far Niente Wine Estates Founded in Oakville, California in 1885 and restored in 1979, Far Niente is consistently recognized as a benchmark producer of Napa Valley ...

Westgate Resorts

Guest Relations Agent

Kissimmee, FL · On-site

$16/hr

As a Guest Relations Agent, you will: * Respond promptly to guest inquiries, requests, and concerns. * Coordinate and assign bell services for luggage, room changes, and deliveries. * Communicate ...

Far Niente Winery

Guest Relations Agent

Napa, CA · On-site

$25 - $28/hr

Guest Relations Coordinator, Far Niente Wine Estates Founded in Oakville, California in 1885 and restored in 1979, Far Niente is consistently recognized as a benchmark producer of Napa Valley ...

Rosewood Hotel Group

Guest Relations Agent

Menlo Park, CA · On-site

$26.10 - $29/hr

Prefer 1 year previous experience as a Guest Relations Agent or equivalent customer service role * Prefer experience in a luxury hotel environment or with a luxury brand Rosewood Sand Hill provides ...

Marriott International

Guest Relations Agent

Miami, FL · On-site

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up ...

Marriott

Guest Relations Agent

Santa Barbara, CA · On-site

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up ...

Marriott

Guest Relations Agent

Greensboro, GA · On-site

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be ...

Marriott

Guest Relations Agent

Miami, FL · On-site

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up ...

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Guest Relations Agent information

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How much do guest relations agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest relations agent in the United States is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $8.89 and $23.32 per hour, depending on experience, location, and employer.

What is a guest relations agent?

Guest Relations Agents are hospitality professionals responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They greet guests, handle inquiries, resolve complaints, and coordinate with various departments to fulfill guest requests. Their goal is to provide exceptional customer service, address issues promptly, and make each guest feel valued. Guest Relations Agents often act as the main point of contact between the guest and the property, helping to create memorable stays.

What are the key skills and qualifications needed to thrive as a guest relations agent, and why are they important?

To thrive as a Guest Relations Agent, you need excellent customer service skills, problem-solving abilities, and typically a high school diploma or relevant hospitality experience. Familiarity with property management systems (PMS), reservation software, and basic office tools is often required. Outstanding interpersonal skills, patience, and a positive attitude help agents exceed guest expectations and resolve issues effectively. These skills and qualities are vital for ensuring guest satisfaction, building loyalty, and maintaining a hotel's reputation.

What are the typical challenges faced by guest relations agents, and how can they effectively manage difficult situations with guests?

Guest Relations Agents often encounter challenges such as handling guest complaints, resolving booking issues, or managing high-pressure situations during peak times. To effectively manage these scenarios, agents rely on strong communication skills, empathy, and quick problem-solving abilities. Building rapport with guests, staying calm under pressure, and collaborating with other hotel departments are key strategies for turning challenging interactions into positive experiences. Continuous training and support from the team also help agents stay prepared for a wide range of guest needs.

What is the difference between Guest Relations Agent vs Front Desk Agent?

AspectGuest Relations AgentFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotel lobby, concierge desk, guest interactionReception area, check-in/check-out process
Employer & IndustryHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Primary FocusEnhancing guest experience, resolving issuesManaging reservations, guest check-in/out

Both roles are customer-facing in the hospitality industry and require similar credentials. The Guest Relations Agent focuses on guest satisfaction and problem resolution, while the Front Desk Agent handles reservations and check-in/out processes. Both positions are essential for providing excellent guest service in hotels and resorts.

Is guest relations a stressful job?

Guest relations agents often handle customer inquiries, complaints, and requests, which can be stressful during busy periods or when dealing with difficult guests. The job requires strong communication skills, patience, and the ability to manage multiple tasks simultaneously, which can contribute to stress levels. However, many find the role rewarding and manageable with proper training and support.

What cities are hiring for Guest Relations Agent jobs?

Cities with the most Guest Relations Agent job openings:

Who are the top companies hiring for Guest Relations Agent jobs?

The top employers for Guest Relations Agent jobs are:

What states have the most Guest Relations Agent jobs?

States with the most job openings for Guest Relations Agent jobs include:

What are popular job titles related to Guest Relations Agent jobs?

For Guest Relations Agent jobs, the most frequently searched job titles are:

Guest Relations Agent jobs near you
Infographic showing various Guest Relations Agent job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $36,857 per year, or $17.7 per hour.

Guest Relations Agent

Westgate Resorts

Kissimmee, FL • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Westgate Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

14th of 21 rated holiday rentals

Job description

Company Description

Pay Rate: $16/hour - Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida's world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Ready to be the welcoming heartbeat of our resort? Join us and help create unforgettable guest experiences!

Join our hospitality team as the go-to support for guest experience at our resort. In this customer-focused role, you'll respond to guest inquiries, coordinate services such as luggage and transportation, and collaborate with front desk and resort departments to ensure a seamless arrival and departure experience.

As a Guest Relations Agent, you will:

  • Respond promptly to guest inquiries, requests, and concerns.
  • Coordinate and assign bell services for luggage, room changes, and deliveries.
  • Communicate effectively with team members and departments to ensure smooth operations.
  • Oversee luggage handling, storage, and security procedures.
  • Manage transportation requests and support VIP and special guest services.
  • Act as a liaison between guests and resort departments to enhance the guest experience.
  • Monitor workflow during peak check-in and check-out periods.
  • Maintain knowledge of resort amenities, policies, and local attractions to assist guests.
  • Serve as a lobby ambassador to ensure a welcoming and efficient arrival and departure experience.
  • Perform other duties as assigned.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

  • PM Schedule Requirement - The primary shift we are hiring for is 2:30 PM-11:00 PM, including mandatory weekends and holidays.
  • Stand for long periods of time.
  • On many occasions, must be able to withstand prolonged exposure to sunlight.
  • Strong communication skills (verbal & written) for guest interactions and team coordination.
  • Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests.
  • Problem-solving skills to address guest concerns or logistical challenges.
  • Flexible schedule, including weekends, holidays, and evenings.
  • Basic Microsoft Office and computer knowledge.
  • Valid Florida Driver License: able to drive a golf cart vehicle and up to a 15-passenger van following safety guidelines.
  • Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
  • Required to pass a background check, drug test, and prove eligibility to work in the United States.
Additional Information

Why Westgate?  

  • Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
  • Paid Time Off - Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay - Access Your Earnings When You Need Them
  • Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
  • Employee Assistance Program (EAP) - Support When You Need It Most
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance for Your Furry Family Members
  • Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
  • Low-Cost Gym Membership
  • NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
  • Career Growth and Advancement Opportunities
  • Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

What Westgate Resorts employees say

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Hours and flexibility

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Get the full story on Breakroom

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About Westgate Resorts

Sourced by ZipRecruiter

Westgate Resorts is a leading provider of diverse vacation experiences, offering affordable getaways in some of the most sought-after destinations across the United States. With resorts in various states, from sandy beaches to snow-covered mountains, we cater to families of all sizes and budgets. As a prominent figure in the timeshare and hospitality sector, Westgate remains committed to providing the best and most cost-effective vacation options as we expand our offerings.

Industry

Traveler accommodation

Company size

10,000+ Employees

Headquarters location

Orlando, FL, US

Year founded

1982

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