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Guest Relations Agent Jobs (NOW HIRING)

Westgate Resorts

Guest Relations Agent

Kissimmee, FL · On-site

$16/hr

As a Guest Relations Agent, you will: * Respond promptly to guest inquiries, requests, and concerns. * Coordinate and assign bell services for luggage, room changes, and deliveries. * Communicate ...

Rosewood Hotel Group

Guest Relations Agent

Menlo Park, CA · On-site

$26.10 - $29/hr

Prefer 1 year previous experience as a Guest Relations Agent or equivalent customer service role * Prefer experience in a luxury hotel environment or with a luxury brand Rosewood Sand Hill provides ...

Marriott

Guest Relations Agent

Manhattan, NY

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up ...

Marriott International

Guest Relations Agent

Manhattan, NY · On-site

$24.86 - $33.15/hr

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up ...

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Guest Relations Agent information

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$7

$17

$25

How much do guest relations agent jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for guest relations agent in the United States is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $8.89 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Guest Relations Agent vs Front Desk Agent?

AspectGuest Relations AgentFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotel lobby, concierge desk, guest interactionReception area, check-in/check-out process
Employer & IndustryHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Primary FocusEnhancing guest experience, resolving issuesManaging reservations, guest check-in/out

Both roles are customer-facing in the hospitality industry and require similar credentials. The Guest Relations Agent focuses on guest satisfaction and problem resolution, while the Front Desk Agent handles reservations and check-in/out processes. Both positions are essential for providing excellent guest service in hotels and resorts.

What does a guest relations agent do?

A guest relations agent is responsible for providing excellent customer service to guests, addressing their needs and concerns, and ensuring a positive experience. They often handle check-ins, reservations, and inquiries, using communication skills and sometimes reservation or management software. The role requires professionalism, problem-solving skills, and a friendly demeanor.

What are Guest Relations Agents?

Guest Relations Agents are hospitality professionals responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They greet guests, handle inquiries, resolve complaints, and coordinate with various departments to fulfill guest requests. Their goal is to provide exceptional customer service, address issues promptly, and make each guest feel valued. Guest Relations Agents often act as the main point of contact between the guest and the property, helping to create memorable stays.

What jobs pay 4000 a week without a degree?

Guest Relations Agents typically do not earn $4,000 weekly without significant experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on performance and network rather than formal education. Most jobs paying this amount require advanced skills, certifications, or business ownership.

What are the key skills and qualifications needed to thrive as a Guest Relations Agent, and why are they important?

To thrive as a Guest Relations Agent, you need excellent customer service skills, problem-solving abilities, and typically a high school diploma or relevant hospitality experience. Familiarity with property management systems (PMS), reservation software, and basic office tools is often required. Outstanding interpersonal skills, patience, and a positive attitude help agents exceed guest expectations and resolve issues effectively. These skills and qualities are vital for ensuring guest satisfaction, building loyalty, and maintaining a hotel's reputation.

What is the highest paid position in a hotel?

In a hotel, the highest paid positions are typically general managers or hotel directors, who oversee operations and have extensive experience in hospitality management. These roles often require strong leadership skills, a relevant degree, and years of experience, and they can earn six-figure salaries depending on the property's size and location.

Is guest relations a stressful job?

Guest relations agents often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, many find the role rewarding and develop resilience through experience and training. Managing stress effectively is important for maintaining high-quality service and personal well-being.

What are the typical challenges faced by Guest Relations Agents, and how can they effectively manage difficult situations with guests?

Guest Relations Agents often encounter challenges such as handling guest complaints, resolving booking issues, or managing high-pressure situations during peak times. To effectively manage these scenarios, agents rely on strong communication skills, empathy, and quick problem-solving abilities. Building rapport with guests, staying calm under pressure, and collaborating with other hotel departments are key strategies for turning challenging interactions into positive experiences. Continuous training and support from the team also help agents stay prepared for a wide range of guest needs.
What cities are hiring for Guest Relations Agent jobs? Cities with the most Guest Relations Agent job openings:
Who are the top companies hiring for Guest Relations Agent jobs? The top employers for Guest Relations Agent jobs are:
What states have the most Guest Relations Agent jobs? States with the most job openings for Guest Relations Agent jobs include:
What are popular job titles related to Guest Relations Agent jobs? For Guest Relations Agent jobs, the most frequently searched job titles are:
Guest Relations Agent jobs near you
Infographic showing various Guest Relations Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,857 per year, or $17.7 per hour.
Guest Relations Agent

Guest Relations Agent

Blue Hawaiian Helicopters

Lihue, HI

$48K/yr

Full-time

Posted 20 days ago

Job description

Overview

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation.  Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations.  This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest

Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System.

Responsibilities

Essential Functions and Responsibilities include the following: 

  • Provide each guest with a professional and courteous greeting and extraordinary guest service
  • Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
  • Meet or exceed established sales targets in a commissioned environment
  • Demonstrate the ability to generate sales and up sell product by "painting the picture" and planning out the guest's stay to improve their experience
  • Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
  • Confirmed ability to sell in person and occasionally, on the phone
  • Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
  • Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
  • Other duties as assigned

Additional Job Requirements

  • Availability Required:  Sunday - Saturday
  • Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday
  • Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm)
  • Indicate the percentage of time spent traveling - 0%
Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

  • High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience
  • 1-2 years of sales (or upselling) experience in a performance driven environment
  • Extraordinary guest service skills
  • Expert-level knowledge of the local area and attractions
  • Knowledge of travel and/or ticket industry and concierge experience preferred
  • Operational experience preferred

Skills

  • Adaptable and able to support change within the business
  • Ability to overcome objections and offer alternate solutions
  • Timeliness and a professional appearance
  • Excellent written and verbal communication skills (fluent English required, bilingual a plus)
  • Strong listening skills to be able to identify customer need
  • Self-motivated with the ability to work independently in a sales driven environment
  • Ability to occasionally lift to 25 pounds and to stand for long periods of time
  • Proven ability to juggle multiple duties and prioritize

Computer Skills

  • Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
  • Demonstrated ability to type 30-40 wpm
Minimum payUSD $33,375.00/Yr.Maximum PayUSD $48,400.00/Yr.Benefits

For more information on our industry-leading benefits, please visit our benefits page here. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Employment Type: FULL_TIME

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