ZipRecruiter

Log In

1

Virtual Reservations Agent Jobs in Texas (NOW HIRING)

All JobsReservations Agent JobsVirtual Reservations Agent JobsVirtual Reservations Agent Jobs in Texas

Virtual Reservations Agent information

See Texas salary details

$10

$16

$21

How much do virtual reservations agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual reservations agent in Texas is $16.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a virtual reservations agent?

A Virtual Reservations Agent is a remote customer service professional who assists customers with booking reservations, typically for hotels, airlines, car rentals, or other travel services. They handle inquiries, provide pricing and availability details, and process bookings through online systems. Strong communication, problem-solving skills, and familiarity with reservation platforms are essential for this role.

What does a typical workday look like for a virtual reservations agent?

As a Virtual Reservations Agent, your day usually involves responding to customer inquiries via phone, email, or live chat, assisting clients in booking reservations, modifying existing bookings, and resolving any issues that may arise. You’ll spend much of your time using specialized reservation and scheduling software, ensuring all information is accurate and up to date. Collaboration with other remote team members and departments, such as sales or operations, is common to address complex requests or provide seamless service. Expect a dynamic environment where multitasking and adaptability are key, as you’ll be juggling multiple customer requests while maintaining high service standards.

What are the key skills and qualifications needed to thrive in the virtual reservations agent position, and why are they important?

To thrive as a Virtual Reservations Agent, you need strong communication skills, attention to detail, and experience in customer service or hospitality, often supported by a high school diploma or equivalent. Familiarity with online reservation platforms, customer relationship management (CRM) systems, and booking software is highly beneficial, along with basic computer proficiency. Excellent problem-solving abilities, a calm demeanor under pressure, and the ability to multitask effectively help distinguish top performers in this role. These skills are essential to efficiently manage customer inquiries, ensure accurate reservations, and provide a positive client experience in a virtual environment.

What are the most commonly searched types of Reservations Agent jobs in Texas?

The most popular types of Reservations Agent jobs in Texas are:

What are popular job titles related to Virtual Reservations Agent jobs in Texas?

For Virtual Reservations Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Virtual Reservations Agent jobs in Texas look for?

The top searched job categories for Virtual Reservations Agent jobs in Texas are:

What cities in Texas are hiring for Virtual Reservations Agent jobs?

Cities in Texas with the most Virtual Reservations Agent job openings:

Virtual Reservations Agent jobs near you
Infographic showing various Virtual Reservations Agent job openings in Texas as of June 2026, with employment types broken down into 2% As Needed, 45% Full Time, 46% Part Time, 6% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,804 per year, or $16.3 per hour.

Analyst, Global Reservations - Workforce Operations at American Airlines Fort Worth, TX

Fairweather, LLC

Fort Worth, TX • On-site

$65 - $90/hr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Analyst, Global Reservations - Workforce Operations job at American Airlines. Fort Worth, TX.

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role is part of the Customer and Operations Excellence organization, where you’ll combine data-driven decision-making with AI-powered tools to optimize workforce operations.You’ll be responsible for analyzing and managing daily and real-time workload requirements, leveraging predictive analytics and automation to forecast call volumes, handle time trends, and improve scheduling accuracy. You’ll collaborate on AI-enabled workforce optimization projects, using advanced technologies to streamline processes and enhance operational efficiency.

What you'll do
  • Create, maintain, and update daily, weekly, and monthly department reports using advanced analytics tools
  • Analyze agent schedules and real-time staffing requirements, applying predictive analytics for optimization
  • Develop and manage data logs and spreadsheets for reservations and performance metrics
  • Assess and record overtime, vacation, and voluntary time-off (VTO) using automated tracking systems
  • Update skill levels in Genesys and integrate AI-driven routing strategies
  • Provides support for Home-Based Representatives
  • Administers holiday bid, part-time extensions
  • Answers incoming phone calls to Workforce
  • Assists team members face to face at the Workforce window
  • Complete operational and ad-hoc reports, incorporating AI-generated insights for decision-making
  • Maintain local operational files via TeamSite and ensure data integrity
  • Collaborate on AI-enabled workforce optimization projects and process automation initiatives
  • Assist with other duties and responsibilities as needed, including ad-hoc reporting and analytics
All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in relevant field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

  • Knowledge of E-Workforce and SABRE
  • Reservations experience
  • Current or previous Analyst experience
  • Strong mathematical skills

Skills, Licenses & Certifications

  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Knowledge of statistics
  • Knowledge of relational data bases and applications
  • Strong analytical skill set
  • Excellent customer service skills
  • Excellent job performance
  • Excellent satisfactory attendance
  • Ability to work 24/7/365
  • Ability to work well under stressful situations
  • Ability to handle multiple assignments, changing priorities with minimal supervision
What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

#J-18808-Ljbffr

Apply