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Reservations Agent Jobs in Oklahoma (NOW HIRING)

Shangri-La

Reservations Agent

Monkey Island, OK · On-site

$14 - $15/hr

The reservation agent is responsible for taking reservations via the telephone, emailed correspondence, rooming lists, and in-house requests. Enter the information into the Property Management System ...

Shangri-La

Reservations Agent

OK · On-site

$14 - $15/hr

The reservation agent is responsible for taking reservations via the telephone, emailed correspondence, rooming lists, and in-house requests. Enter the information into the Property Management System ...

Shangri La

Reservations Agent

Afton, OK · On-site

$13 - $16.25/hr

The reservation agent is responsible for taking reservations via the telephone, emailed correspondence, rooming lists, and in-house requests. Enter the information into the Property Management System ...

U-Haul

Reservation Agent (PT) In Office

Midwest City, OK · On-site

$15.50 - $19.25/hr

Reservation Agent (PT) In Office U-Haul is looking for someone who enjoys being part of a team ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (PT) In Office

Midwest City, OK · On-site

$15.50 - $19.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (PT) In Office

Midwest City, OK · On-site

$15.50 - $19.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent (PT) In Office

Oklahoma City, OK · On-site

$14.75 - $18.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Continental Hospitality

Front Desk Agent

Blackwell, OK · On-site

$11.50 - $14.50/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... reservations and answer questions via phone, email, and in-person Build rapport with guests and ...

Continental Hospitality

Front Desk Agent

Blackwell, OK · On-site

$9 - $10/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

U-Haul

Reservation Agent-2

Midwest City, OK · On-site

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Agent-2

Midwest City, OK · On-site

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Worldwide Flight Services

$15/hr

Job Summary As a Passenger Services Agent at the STT Airport in St. Thomas, Virgin Islands, you ... Make reservations, issue tickets and itineraries, and compute fares for passengers. * Handle ...

U-Haul

Reservation Agent-2

Oklahoma City, OK · On-site

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Stonebridge Companies

$12.75 - $16.25/hr

Guest Service Agent Location: City, State FLSA: Exempt/Non-Exempt Status: Part-time, full-time, ... Make and confirm reservations for guests. * Answer inquiries about hotel services, nearby dining ...

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Reservations Agent information

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How much do reservations agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for reservations agent in Oklahoma is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.74 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Oklahoma?

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What are popular job titles related to Reservations Agent jobs in Oklahoma?

For Reservations Agent jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Reservations Agent jobs in Oklahoma look for?

The top searched job categories for Reservations Agent jobs in Oklahoma are:

What cities in Oklahoma are hiring for Reservations Agent jobs?

Cities in Oklahoma with the most Reservations Agent job openings:

What are popular job titles related to Reservations Agent jobs in OK?

For Reservations Agent jobs in OK, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Oklahoma as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $33,503 per year, or $16.1 per hour.

Reservations Agent

Monkey Island, OK • On-site

Shangri-La
51 - 200 employees
Learn more about Shangri-Laexternal

$14 - $15/hr

Full-time

Re-posted 22 days ago

Job description

JOB DESCRIPTION The reservation agent is responsible for taking reservations via the telephone, emailed correspondence, rooming lists, and in-house requests. Enter the information into the Property Management System (PMS).REPORTS TO Front Desk ManagerEssential Job Functions:Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the city, local areas, the hotel and its services. Obtain the necessary information from the guests and enter it into the PMS computer system. Must be effective in sales and upselling.Process all incoming reservations received via rooming lists, email or in-house correspondenceFollow appropriate procedures to process or cancel reservations.Follow established phone etiquette procedures.Block special request reservations and suites.Maintain a clean and well-organized workstation.File daily reservations and other correspondence.Answer questions concerning reservations for employees of other departments including but not limited to Sales, Convention Services, and Executive Office.May be required to check guests in/out of hotel, settling accounts with established procedures.Perform job duties as required by other department managers, including Human Resources, Sales, Catering, and Food and Beverage.Assist on shuttle runs based on business demandsPerform job duties of Concierge as scheduled. Performs other job-related duties as assigned. Required Skills and Abilities:Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Regular attendance for work and training is essential.Must possess basic computational ability.Must possess basic computer skills.Ability to be persuasive with telephone sales skills.General knowledge of city and its attractions.Physical DemandsWhile performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.Ability to spend extended lengths of time viewing a computer screen.Key CompetenciesClear communicator and effective collaboratorStrong project and relationship management skills PERFORMANCE STANDARDSCustomer Satisfaction:Serve as a guest relations ambassador, delivering exceptional service every moment of the day.Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.Work Habits:Follow established work procedures and policies, maintaining punctuality and reliable attendance.Adapt to changes in the work environment with a positive attitude.Approach problem-solving proactively, seeking assistance when needed and continuously improving skills. Safety & Security:Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.