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Overnight Reservations Agent Jobs (NOW HIRING)

Cabot Citrus OPCO LLC

Reservations Agent

Brooksville, FL · On-site

$15 - $16/hr

... times, overnight accommodations, and activities.  * Manage itinerary planning, including ... At least 1 year of Reservations Agent experience or other Hospitality related experience is ...

Cabot Citrus Farms

Reservations Agent

Brooksville, FL

$13 - $16.25/hr

... times, overnight accommodations, and activities. * Manage itinerary planning, including ... At least 1 year of Reservations Agent experience or other Hospitality related experience is ...

AccorHotel

Reservations Agent (Full-time)

Wailea, HI · On-site

$30.21/hr

Be an ambassador for our brand as a Reservations Agent , where the engaging and anticipative ... overnight, weekends and holidays, to accommodate the business and demands of the hotel.

AccorHotel

$30.21/hr

Be an ambassador for our brand as a Reservations Agent , where the engaging and anticipative ... overnight, weekends and holidays, to accommodate the business and demands of the hotel.

FAIRMONT

Be an ambassador for our brand as a Reservations Agent , where the engaging and anticipative ... overnight, weekends and holidays, to accommodate the business and demands of the hotel.

PMG HOSPITALITY INC

Overnight Front Desk Agent

La Jolla, CA

$15 - $19/hr

... Overnight Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent ... reservations and answer questions via phone, email, and in-person Build rapport with guests and ...

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Overnight Reservations Agent information

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$11

$17

$22

How much do overnight reservations agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for overnight reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Overnight Reservations Agents and how can they be managed effectively?

Overnight Reservations Agents often encounter challenges such as handling high call volumes during peak times, managing last-minute booking requests, and resolving guest issues with limited on-site support. To manage these effectively, agents rely on strong communication skills, thorough knowledge of reservation systems, and clear protocols for escalating urgent matters. Support from a well-defined training program and access to comprehensive resources also helps agents provide excellent service even during overnight hours.

What does an Overnight Reservations Agent do?

An Overnight Reservations Agent is responsible for managing and processing reservation requests during overnight hours, often for hotels, car rentals, or travel services. Their duties include answering calls, responding to emails, entering reservation details into booking systems, and assisting guests with inquiries or changes to their bookings. They ensure that guests receive prompt and accurate service even outside of regular business hours. This role often requires strong communication skills, attention to detail, and the ability to work independently while maintaining excellent customer service.

What are the key skills and qualifications needed to thrive as an Overnight Reservations Agent, and why are they important?

To thrive as an Overnight Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with reservation procedures, typically supported by a high school diploma or equivalent. Proficiency in reservation management systems (such as Opera or Sabre), phone systems, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and the capacity to work independently during off-hours are standout soft skills in this role. These qualifications ensure efficient handling of guest requests and reservations, maintaining service quality and guest satisfaction throughout nighttime shifts.

What is the difference between Overnight Reservations Agent vs Front Desk Agent?

AspectOvernight Reservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, front desk experience
Work EnvironmentNight shift, reservation and phone dutiesDay and evening shifts, guest check-in/out
Industry UsageHotels, resorts, hospitalityHotels, motels, hospitality
Common Search/ComparisonYesYes

While both roles are vital in hospitality, the Overnight Reservations Agent primarily handles reservations and guest inquiries during night hours, focusing on booking management. The Front Desk Agent manages guest check-ins, check-outs, and front desk operations during various shifts. Understanding these differences helps job seekers find the right position based on their skills and preferred work hours.

More about Overnight Reservations Agent jobs
What cities are hiring for Overnight Reservations Agent jobs? Cities with the most Overnight Reservations Agent job openings:
What are the most commonly searched types of Reservations Agent jobs? The most popular types of Reservations Agent jobs are:
What states have the most Overnight Reservations Agent jobs? States with the most job openings for Overnight Reservations Agent jobs include:
What job categories do people searching Overnight Reservations Agent jobs look for? The top searched job categories for Overnight Reservations Agent jobs are:
Overnight Reservations Agent jobs near you
Infographic showing various Overnight Reservations Agent job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
VIP Reservations Agent

VIP Reservations Agent

Avalon Transportation LLC

North Arlington, NJ

$16 - $20/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 hours ago

Job description

VIP Reservations Agent

Schedule: Full time: Various Shifts Available including Overnight

Salary: Starting at $16 - $20 per hour, based on experience

Sign-on Bonus Available

Position Overview:

Successfully fulfill the client’s transportation needs and enter that information correctly into the reservation or dispatch systems.

Responsibilities and Duties:

  • Responsible for answering incoming calls, email requests and online booking requests for service from client.
  • Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner.
  • Keeping up to date on Avalon’s products, services, policies and procedures.
  • Reconfirm future reservations with clients.
  • Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences.
  • Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally.
  • Handles reservations for affiliate work and farms orders to affiliate network as needed.
  • Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network.
  • Identifies and resolves any problems with incoming orders; escalate as needed.
  • Proactively and professionally handle customer service complaints and escalate issues as appropriate to respective department heads.
  • Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls.
  • Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips.
  • Responsible for checking all work at the end of shift.
  • Handles and secures greeters when needed.
  • Other duties as assigned

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance


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