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Overnight Reservations Agent Jobs (NOW HIRING)

Benchmark

$15.75 - $19.75/hr

Join our Reservations team as an Overnight Reservations Agent. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish.

Cabot Citrus Farms

Reservations Agent

Brooksville, FL

$13 - $16.25/hr

... times, overnight accommodations, and activities. * Manage itinerary planning, including ... At least 1 year of Reservations Agent experience or other Hospitality related experience is ...

Cabot Citrus OPCO LLC

Reservations Agent

Brooksville, FL · On-site

$15 - $16/hr

... times, overnight accommodations, and activities.  * Manage itinerary planning, including ... At least 1 year of Reservations Agent experience or other Hospitality related experience is ...

AccorHotel

Reservations Agent (Full-time)

Wailea, HI · On-site

$30.21/hr

Be an ambassador for our brand as a Reservations Agent , where the engaging and anticipative ... overnight, weekends and holidays, to accommodate the business and demands of the hotel.

AccorHotel

$30.21/hr

Be an ambassador for our brand as a Reservations Agent , where the engaging and anticipative ... overnight, weekends and holidays, to accommodate the business and demands of the hotel.

FAIRMONT

Be an ambassador for our brand as a Reservations Agent , where the engaging and anticipative ... overnight, weekends and holidays, to accommodate the business and demands of the hotel.

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Overnight Reservations Agent information

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$11

$17

$22

How much do overnight reservations agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for overnight reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Overnight Reservations Agents and how can they be managed effectively?

Overnight Reservations Agents often encounter challenges such as handling high call volumes during peak times, managing last-minute booking requests, and resolving guest issues with limited on-site support. To manage these effectively, agents rely on strong communication skills, thorough knowledge of reservation systems, and clear protocols for escalating urgent matters. Support from a well-defined training program and access to comprehensive resources also helps agents provide excellent service even during overnight hours.

What does an Overnight Reservations Agent do?

An Overnight Reservations Agent is responsible for managing and processing reservation requests during overnight hours, often for hotels, car rentals, or travel services. Their duties include answering calls, responding to emails, entering reservation details into booking systems, and assisting guests with inquiries or changes to their bookings. They ensure that guests receive prompt and accurate service even outside of regular business hours. This role often requires strong communication skills, attention to detail, and the ability to work independently while maintaining excellent customer service.

What are the key skills and qualifications needed to thrive as an Overnight Reservations Agent, and why are they important?

To thrive as an Overnight Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with reservation procedures, typically supported by a high school diploma or equivalent. Proficiency in reservation management systems (such as Opera or Sabre), phone systems, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and the capacity to work independently during off-hours are standout soft skills in this role. These qualifications ensure efficient handling of guest requests and reservations, maintaining service quality and guest satisfaction throughout nighttime shifts.

What is the difference between Overnight Reservations Agent vs Front Desk Agent?

AspectOvernight Reservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, front desk experience
Work EnvironmentNight shift, reservation and phone dutiesDay and evening shifts, guest check-in/out
Industry UsageHotels, resorts, hospitalityHotels, motels, hospitality
Common Search/ComparisonYesYes

While both roles are vital in hospitality, the Overnight Reservations Agent primarily handles reservations and guest inquiries during night hours, focusing on booking management. The Front Desk Agent manages guest check-ins, check-outs, and front desk operations during various shifts. Understanding these differences helps job seekers find the right position based on their skills and preferred work hours.

More about Overnight Reservations Agent jobs
What cities are hiring for Overnight Reservations Agent jobs? Cities with the most Overnight Reservations Agent job openings:
What are the most commonly searched types of Reservations Agent jobs? The most popular types of Reservations Agent jobs are:
What states have the most Overnight Reservations Agent jobs? States with the most job openings for Overnight Reservations Agent jobs include:
What job categories do people searching Overnight Reservations Agent jobs look for? The top searched job categories for Overnight Reservations Agent jobs are:
Overnight Reservations Agent jobs near you
Infographic showing various Overnight Reservations Agent job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Overnight Reservations Agent

Benchmark

On-site

$15.75 - $19.75/hr

Full-time

Medical, Retirement, PTO

Posted 15 hours ago

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Reservations team as an Overnight Reservations Agent.

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

  • Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination
  • Contribute to our distinctive atmosphere and foster your personal and professional growth
  • An individual committed to creating exceptional guest experiences
  • Be appreciated for what you bring to the team
  • Learn and grow with a company that values its associates

Why OKANA:

  • Competitive wages
  • People-first culture
  • Health insurance
  • Retirement savings
  • Growth opportunities
  • Paid time off
  • Festive environment
  • Perks & discounts

About the role

The Overnight Reservations Agent is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly.

What you will be doing:

  • Answer guest questions and offer information and assistance.
  • Answer telephones according to Pyramid Global Hospitality standard.
  • Communicate with other departments to fulfill guest needs.
  • Maintain work area neat and organized.
  • Report all unsafe conditions immediately.
  • Update information in the computer systems as needed (i.e., post charges).
  • Complete other duties as assigned by supervisor to include cross training.
  • Attend all mandatory meetings.
  • Follow checklist for required duties and timelines.

What are we looking for?

What you bring to the role:

  • High School diploma is required; college degree preferred.
  • Previous reservations experience is beneficial; preferably in a hotel/resort.
  • Ability to work in a fast-paced environment.
  • Fluent in English; able to speak, read, and write
  • Excellent communication skills for phone or in-person interactions
  • Customer-centric attitude
  • Computer proficiency to learn and utilize the resort's property management system.

OKANA Resort is part ofPyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$16.50

-

$16.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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