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Pier Agent Jobs (NOW HIRING)

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Marina Front Desk

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world ...

Pier Sixty Six

Marina Front Desk

Fort Lauderdale, FL

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world ...

Hotel Lincoln

Front Desk Agent

Chicago, IL · On-site

$21 - $23/hr

Steps from the Lincoln Park Zoo, North Avenue Beach, Navy Pier, and the best of downtown, we're at ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

Hornblower

Ticket Booth Agent - Georgetown

Washington, DC · On-site

$17.95/hr

... pier guided services of guests and groups from bus drop-off locations, to and from boarding dock ... Serving as ticket agent to sell cruise tickets to our water taxi locations and sightseeing cruises.

Hotel Lincoln

Front Desk Agent

Chicago, IL

$21 - $23/hr

Steps from the Lincoln Park Zoo, North Avenue Beach, Navy Pier, and the best of downtown, we're at ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

Davidson Hospitality Group

Front Desk Agent

Chicago, IL

$21 - $23/hr

Steps from the Lincoln Park Zoo, North Avenue Beach, Navy Pier, and the best of downtown, we're at ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

Hotel Lincoln

Front Desk Agent

Chicago, IL · On-site

$21 - $23/hr

Steps from the Lincoln Park Zoo, North Avenue Beach, Navy Pier, and the best of downtown, we're at ... As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ...

Loews Hotels

Front Office Agent

Chicago, IL

$24.39/hr

Loews Chicago Hotel , situated steps from Navy Pier and Magnificent Mile, offers guests spectacular ... A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable ...

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Pier Agent information

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How much do pier agent jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for pier agent in the United States is $9.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $10.10 per hour, depending on experience, location, and employer.

What are pier agents?

Pier agents are professionals who work at ports or cruise terminals, assisting with the embarkation and disembarkation of passengers and cargo. They handle check-in procedures, verify travel documents, provide customer service, and coordinate with ship staff to ensure smooth operations. Pier agents also help with baggage handling, security checks, and resolving passenger inquiries or issues during boarding and arrival. Their role is crucial in maintaining efficient and safe port operations.

What are the key skills and qualifications needed to thrive as a Pier Agent, and why are they important?

To thrive as a Pier Agent, you typically need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with port management systems, baggage handling equipment, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and a customer-oriented attitude help you manage passenger inquiries and coordinate effectively with teams. These skills ensure smooth operations, safety, and positive passenger experiences during embarkation and disembarkation processes.

What are some common challenges Pier Agents face during peak cruise embarkation and disembarkation times?

Pier Agents often encounter high volumes of passengers and luggage during peak embarkation and disembarkation periods, which can create a fast-paced and sometimes stressful environment. Managing long lines, ensuring security protocols are followed, and assisting guests who may have special needs or language barriers are typical challenges. Effective communication and teamwork with security, cruise staff, and port authorities are essential to keep operations running smoothly and to provide positive guest experiences. Adaptability and problem-solving skills are crucial for handling unexpected situations, such as delays or lost luggage.

What is the difference between Pier Agent vs Dock Worker?

AspectPier AgentDock Worker
Required CertificationsPort security, safety trainingBasic safety, equipment operation
Work EnvironmentPort terminals, shipsideDockyards, loading areas
Employer & Industry UsageShipping companies, portsLogistics, freight companies
Common Search & ComparisonYesYes

Pier Agents and Dock Workers both operate in port environments, but Pier Agents focus on coordinating cargo, documentation, and port operations, often requiring specific certifications. Dock Workers primarily handle loading and unloading cargo, with a focus on physical labor. While their roles overlap in port logistics, Pier Agents typically have more administrative responsibilities, whereas Dock Workers are more hands-on.

More about Pier Agent jobs
What cities are hiring for Pier Agent jobs? Cities with the most Pier Agent job openings:
What are the most commonly searched types of Pier Agent jobs? The most popular types of Pier Agent jobs are:
What states have the most Pier Agent jobs? States with the most job openings for Pier Agent jobs include:
What job categories do people searching Pier Agent jobs look for? The top searched job categories for Pier Agent jobs are:
Pier Agent jobs near you
Infographic showing various Pier Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $20,607 per year, or $9.9 per hour.

Pier Agent - $19.00/HR

Metro Shore Services, LLC

San Diego, CA • On-site

$19/hr

Part-time

Posted 16 days ago

Job description

Hourly Pay Rate: $19.00 Per Hour.
About us
Metro Shore Services is recognized for its rich history of excellence in the cruise industry. Our focus on quality and innovation has raised the bar for the level of service delivered today. We are a nationwide, all-inclusive service provider for Cruise Terminal Management, Ship's Agency, Stevedore Services, Ground Guest Services, Shore Excursions and Terminal Security Services. Our mission is to consistently deliver safe, efficient, innovative and environmentally responsible maritime operational solutions for our customers.
Position Summary
Pier Agents are responsible for greeting and assisting guests both inside and outside the cruise terminals. There are various positions within the terminal that they may be asked to perform to include check-in and directional capacities.
Our Pier Agents strive to exceed guest expectation by delivering a smooth experience through the Cruise terminal while providing excellent customer service in all areas for the Cruise lines Metro Shore represents. Pier Agents are responsible for greeting and assisting guests navigate both inside and outside the cruise terminals. There are various positions within the terminal that they may be asked to perform to include check in and directional capacities.
Essential Duties and Responsibilities
  • Attends debark and embarks staff meetings as dictated by each Brand's start time to understand sailing requirements and destinations for the day.
  • Assists with set up of pier as needed and break down at the end of the day.
  • Assists guests disembarking the vessel with locating luggage and completing lost luggage forms, when necessary.
  • Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
  • Guides the flow of guests throughout the terminal, including: secure areas, walkways, check-in areas, gangways and elevators/escalators.
  • Guides guests on how they can receive luggage assistance for both debark and embark.
  • Directs embarking guests to and from security x-ray machines and prepares them for the next phase of embarkation.
  • Ensures guests are on the correct path for debark or embark and keep guests from entering/exiting through closed or secure areas.
  • Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
  • Escorts and monitors guests pending debarking or boarding status or those requiring additional documentation.
  • Directs guests to or from next available agents processing either in debark (CBP) or during embark (check in agents) to ensure continuous flow of process.
  • Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
  • Reviews and verifies validity of all travel documents and proof of citizenship presented by guests for check-in to ensure compliance with U.S. and International Law.
  • As a check in agent, inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
  • Provides guests with stateroom keys and/or pertinent boarding information, according to cruise line brand manual and training.
  • Maintains the highest level of guest customer service and offering a certain level of cheer or sympathy as the situation requires.
  • Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests. If unable to respond and resolve on your own, know when to elevate to upper management.
  • Performs other job-related duties as assigned.

Requirements
  • Positive Attitude.
  • Required to perform basic data input functions on a laptop computer, tablet or handheld device.
  • Communicate clearly with peers and guests.
  • Listen to guests questions; respond and resolve appropriately.
  • Greet each guest with a warm smile while maintaining a positive demeanor.
  • Follow all company policies and procedures.
  • Maintain dependable attendance and follow appearance guidelines and cruise line brand standards.
  • Remain flexible and willing to adapt to schedule or position modifications at the request of an on-site Supervisor.

Skills/Abilities Pertinent to This Position
  • Verbal & Written communication skills in English. Other languages not needed but can be an asset.
  • Basic mathematical skills to accurately handle cash payments from embarking guests and ability to process credit cards.
  • Passion for customer service / satisfaction.
  • Ability to interact and work at all levels as a team member.
  • Great attention to detail dealing in embarkations documentation and requirements.
  • Flexibility/adaptability to change while multi-tasking.
  • Integrity.

Minimum Qualifications:
  • Education: High School Diploma or equivalent. Will also accept evidence of current enrollment for students aged 16 or 17.
  • Additional Experiences: At least 1 year of customer service experience.
  • Certifications: Valid TWIC (Transportation Worker Identification Credential) or able to obtain and maintain.

Physical Demands & Work Environment
  • Physical Demands: The physical demands described here represent those that are typically required to perform the essential functions of this position. This role requires the ability to stand, walk, bend, and lift up to 50 pounds. It may involve regular exposure to outdoor environments and active work sites. Use of personal protective equipment (PPE) may be required depending on the task. Some positions may require travel between job sites.
  • Work Environment: Work may be performed in both indoor and outdoor environments, including active job sites with varying weather conditions and potential exposure to noise, dust, and other occupational hazards. Safety protocols and personal protective equipment (PPE) are provided and required as appropriate.

Why Join Us
At Nautilus, our people are our most valuable asset. We foster a collaborative, inclusive environment where team members feel valued, supported and empowered to grow with us. Whether you are starting your career or looking for the next step, we are committed to investing in your development, offering clear pathways for advancement, ongoing training and leadership development.
With operating areas across CA, FL, IN, NC, NJ, SC, TX and WA, we continue to impact diverse communities and industries. Nautilus International Holding Corporation and its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other legally protected status.
If you require reasonable accommodation to apply for a position or to perform the essential functions of a role, please contact HRDept@nautilusintl.com.
This job description is not intended to be an employment contract or guarantee of employment. Employment with Nautilus International Holding Corporation is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. This job description may be modified at any time at the sole discretion of the company.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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