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Pier Agent Jobs (NOW HIRING)

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL · On-site

$19/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

CoralTree Hospitality

Front Desk Agent

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Pier Sixty-Six Resort Front Desk Agent South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating ...

Pier Sixty Six

Marina Front Desk

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world ...

Pier Sixty Six

Marina Front Desk

Fort Lauderdale, FL

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world ...

Pier Sixty Six

Marina Front Desk

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world ...

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Pier Agent information

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How much do pier agent jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for pier agent in the United States is $9.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $10.10 per hour, depending on experience, location, and employer.

What are pier agents?

Pier agents are professionals who work at ports or cruise terminals, assisting with the embarkation and disembarkation of passengers and cargo. They handle check-in procedures, verify travel documents, provide customer service, and coordinate with ship staff to ensure smooth operations. Pier agents also help with baggage handling, security checks, and resolving passenger inquiries or issues during boarding and arrival. Their role is crucial in maintaining efficient and safe port operations.

What are the key skills and qualifications needed to thrive as a Pier Agent, and why are they important?

To thrive as a Pier Agent, you typically need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with port management systems, baggage handling equipment, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and a customer-oriented attitude help you manage passenger inquiries and coordinate effectively with teams. These skills ensure smooth operations, safety, and positive passenger experiences during embarkation and disembarkation processes.

What are some common challenges Pier Agents face during peak cruise embarkation and disembarkation times?

Pier Agents often encounter high volumes of passengers and luggage during peak embarkation and disembarkation periods, which can create a fast-paced and sometimes stressful environment. Managing long lines, ensuring security protocols are followed, and assisting guests who may have special needs or language barriers are typical challenges. Effective communication and teamwork with security, cruise staff, and port authorities are essential to keep operations running smoothly and to provide positive guest experiences. Adaptability and problem-solving skills are crucial for handling unexpected situations, such as delays or lost luggage.

What is the difference between Pier Agent vs Dock Worker?

AspectPier AgentDock Worker
Required CertificationsPort security, safety trainingBasic safety, equipment operation
Work EnvironmentPort terminals, shipsideDockyards, loading areas
Employer & Industry UsageShipping companies, portsLogistics, freight companies
Common Search & ComparisonYesYes

Pier Agents and Dock Workers both operate in port environments, but Pier Agents focus on coordinating cargo, documentation, and port operations, often requiring specific certifications. Dock Workers primarily handle loading and unloading cargo, with a focus on physical labor. While their roles overlap in port logistics, Pier Agents typically have more administrative responsibilities, whereas Dock Workers are more hands-on.

More about Pier Agent jobs
What cities are hiring for Pier Agent jobs? Cities with the most Pier Agent job openings:
What are the most commonly searched types of Pier Agent jobs? The most popular types of Pier Agent jobs are:
What states have the most Pier Agent jobs? States with the most job openings for Pier Agent jobs include:
What job categories do people searching Pier Agent jobs look for? The top searched job categories for Pier Agent jobs are:
Pier Agent jobs near you
Infographic showing various Pier Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $20,607 per year, or $9.9 per hour.
REFERRALS - Seasonal Customer Service - Pier Agent - $23.00 per hour - (Part-time)

REFERRALS - Seasonal Customer Service - Pier Agent - $23.00 per hour - (Part-time)

Metro Shore Services, LLC

Seattle, WA • On-site

$22.65 - $23/hr

Part-time

Re-posted 13 days ago

Job description

REFERRAL - Pier Agent - $22.65-$23.00 per Hour - Seasonal
Company: Metro Shore Services Seattle
Job Type - Part-time Seasonal (April - October)
Job Location: Pier 91 Smith Cove Cruise Terminal Seattle, WA
Pay Rate: $22.65 - $23.00 per Hour
  • Are you looking for a part-time seasonal position that offers flexibility and allows you to meet people from all over the world?
  • Do you enjoy working in a fast-paced environment alongside amazing coworkers?
  • Ready to set sail on an incredible opportunity? Then this is the job for YOU

Summary
Metro Shore Services is a nationwide, all-inclusive service provider in the Cruise Industry. In Seattle, our teams deliver excellence in Shoreside Guest Services through our industry knowledge, training, and expertise. Our Seasonal Customer Service Pier Agents work in an exciting enriching environment with guests from all over the world. Pier Agents are the first & last impression for Passengers as they embark on their Journey of a Lifetime. Our Pier Agents greet each guest, review travel documents for check-in, and provide pertinent information for boarding & sailing, while assisting all guests in navigating the terminal. Our Seasonal Pier Agents are always positive & professional. Join our Team in delivering customer service excellence where your positivity and dedication will leave lasting memories, from our heartfelt "Welcome aboard" to a warm "Bon Voyage"
Key Responsibilities
  • Pier Agents are responsible for greeting & assisting guests to navigate both inside & outside the Cruise Port terminal, making sure they are on the correct path for both debark & embark.
  • Pier Agents working the earliest shifts assist guests disembarking the vessel, with locating luggage, completing lost luggage forms (when necessary) and general directional assistance navigating their way through U.S. Customs and Border Protection (CBP) areas towards the terminal exit through to ground transportation.
  • Pier Agents work various positions within the Port terminal that they may be asked to perform to include guest Check-in and directional capacities as needed for the Operation.
  • Pier Agents Check-in guests & are required to perform basic data input functions on a laptop computer, tablet, or handheld device. Agent training per cruise line brand standards is provided.
  • Pier Agents review, input, and verify validity of all travel document proof of citizenship presented by guests for boarding & check-in to ensure compliance with U.S. and International Law.
  • Pier Agents guide & monitor the flow of guests throughout the terminal exits/entries, including - secure areas, transportation, walkways, Check-in areas, gangways, elevators /escalators.
  • Pier Agents may assist guests requiring wheelchair assistance throughout the terminal during embark & debark.
  • Pier Agents assist with set up of pier and/or breakdown at beginning & end of the day as needed.
  • Pier Agents answer general questions in an accurate and pleasant manner to provide pertinent information regarding boarding and sailing.
  • Perform other job-related duties as assigned for the continuity & success of the Operation day.

Requirements
  • Must be available to work Fridays
  • Maintain the highest level of customer service, greeting every guest with a warm smile & positive attitude.
  • Ability to perform basic data input functions on a laptop computer, tablet, or handheld device.
  • Communicate clearly with peers and guests. Listen, respond, & resolve guest enquiries appropriately.
  • Follow all company policies/procedures & Cruise brand standards.
  • Maintain dependable attendance & follow appearance guidelines.
  • Available to work consistently 2-3 days/week to include Fridays for the Cruise Season, shift start as early as 6am
  • Remain flexible and willing to adapt to schedule or position modifications at the request of an on-site Supervisor.

Minimum Qualifications
The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position.
  • High School Diploma or equivalent. Will also accept evidence of current enrollment for students aged 16 or 17 with confirmed parental consent.
  • At least 1 year of customer service experience preferred.

Skills/Abilities Pertinent to This Position
  • Verbal & Written communication skills in English. Other languages not needed but can be an asset.
  • Able to work in and around large groups of people.
  • Basic mathematical skills to accurately handle cash payments from guests/ability to process credit cards.
  • Passion for customer service excellence.
  • Ability to interact and work at all levels as a team member with integrity.

Physical Demands / Conditions
  • In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
  • Manual dexterity required for reaching for documents operating the cruise line provided laptops Check in system.
  • Must be able to stand constantly for the entire shift (5-7 hours), often in the same position.
  • In some cases ability to push or pull guests via wheelchair weighing between 100-300lbs. Ability to lift, carry, push or pull items 10-20lbs
  • Work environment may be indoor/outdoor depending on positions assigned at pier terminal, involving varying weather conditions

Timeline & Training
  • Provided and reviewed during Orientation.
    Specifics per cruise line brand trainings will be shared upon hiring, including any required forms by the Company/Brand

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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