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Pier Agent Jobs (NOW HIRING)

SGF Global

Customer Service - Pier Agent

Boston, MA · On-site

$16.75 - $22.50/hr

Intercruises Customer Service - Pier Agent Summary Supports the guest arrival process by efficiently and proactively completing the guest check-in process, whether directly at the pier, at the ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL · On-site

$19/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL · On-site

$19/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

CoralTree Hospitality

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

Pier Sixty-Six Resort Front Desk Agent South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating ...

Flynt Management Group

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

Pier Sixty-Six Resort Front Desk Agent South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating ...

New

CoralTree Hospitality

Front Desk Agent

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

CoralTree Hospitality

Front Desk Agent

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

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Pier Agent information

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How much do pier agent jobs pay per hour?

As of May 29, 2026, the average hourly pay for pier agent in the United States is $9.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $10.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Pier Agent, and why are they important?

To thrive as a Pier Agent, you typically need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with port management systems, baggage handling equipment, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and a customer-oriented attitude help you manage passenger inquiries and coordinate effectively with teams. These skills ensure smooth operations, safety, and positive passenger experiences during embarkation and disembarkation processes.

What are some common challenges Pier Agents face during peak cruise embarkation and disembarkation times?

Pier Agents often encounter high volumes of passengers and luggage during peak embarkation and disembarkation periods, which can create a fast-paced and sometimes stressful environment. Managing long lines, ensuring security protocols are followed, and assisting guests who may have special needs or language barriers are typical challenges. Effective communication and teamwork with security, cruise staff, and port authorities are essential to keep operations running smoothly and to provide positive guest experiences. Adaptability and problem-solving skills are crucial for handling unexpected situations, such as delays or lost luggage.

What are pier agents?

Pier agents are professionals who work at ports or cruise terminals, assisting with the embarkation and disembarkation of passengers and cargo. They handle check-in procedures, verify travel documents, provide customer service, and coordinate with ship staff to ensure smooth operations. Pier agents also help with baggage handling, security checks, and resolving passenger inquiries or issues during boarding and arrival. Their role is crucial in maintaining efficient and safe port operations.

What is the difference between Pier Agent vs Dock Worker?

AspectPier AgentDock Worker
Required CertificationsPort security, safety trainingBasic safety, equipment operation
Work EnvironmentPort terminals, shipsideDockyards, loading areas
Employer & Industry UsageShipping companies, portsLogistics, freight companies
Common Search & ComparisonYesYes

Pier Agents and Dock Workers both operate in port environments, but Pier Agents focus on coordinating cargo, documentation, and port operations, often requiring specific certifications. Dock Workers primarily handle loading and unloading cargo, with a focus on physical labor. While their roles overlap in port logistics, Pier Agents typically have more administrative responsibilities, whereas Dock Workers are more hands-on.

More about Pier Agent jobs
What cities are hiring for Pier Agent jobs? Cities with the most Pier Agent job openings:
What are the most commonly searched types of Pier Agent jobs? The most popular types of Pier Agent jobs are:
What states have the most Pier Agent jobs? States with the most job openings for Pier Agent jobs include:
What job categories do people searching Pier Agent jobs look for? The top searched job categories for Pier Agent jobs are:
Pier Agent jobs near you
Infographic showing various Pier Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 6% Physical, 6% Hybrid, and 88% Remote job distribution, with an average salary of $20,607 per year, or $9.9 per hour.
Customer Service - Pier Agent

Customer Service - Pier Agent

SGF Global

Boston, MA • On-site

$16.75 - $22.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Intercruises Job Description
Customer Service - Pier Agent
Summary
Supports the guest arrival process by efficiently and proactively completing the guest check-in process, whether directly at the pier, at the airport, or other location as assigned. Warmly welcomes arriving guests, assists with citizenship and boarding documentation, enters required information into computerized check-in system, and assures transitional direction towards the next stage of arrival process. Will also assist with security and immigration identification confirmation match between photo ID, name as listed on manifest, and documents.
Essential Duties and Responsibilities
ll duties and responsibilities are to be performed in accordance with Intercruises brand standards. You are to always conduct yourself in a professional and courteous manner with guests and colleagues.
  • rrive and proactively assure complete preparation of your work area prior to doors opening for embarkation.
  • Proactively confirm computer or mobile device/ iPad connectivity and applicable on-line / off-line computer status.
  • Utilize FIRST Customer Service standards in accordance with Intercruises brand guidelines.
  • Obtain and ensure validity of required proof of each guest's citizenship documentation. Ensure guest government issued photo ID matches the guest's face.
  • Verify the guest's name and stateroom number in the computer or mobile device.
  • Ensure all guest immigration information is correct in the computer/mobile device, completing any unpopulated areas. Use a passport scanner if available to update.
  • Offer solutions or recommendations to resolve any guest issues, which may have been brought to your attention during the check-in process and/or escalate concerns to your Supervisor/Manager as required to assure guest satisfaction.
  • Close each guest transaction warmly and thoroughly with "What Happens Next".
  • Other duties may be assigned
  • ll candidates must possess a valid Transportation Worker Identification Credential (TWIC).

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