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Pier Agent Jobs (NOW HIRING)

SMS International Shore Operations

Pier Agent

Miami, FL · On-site

$15.50/hr

Cruise Season Position Available Hiring now for 2025/2026 Cruise Season! Benefits Provided: * Fun servicing Norwegian, MSC, Virgin Voyages, Oceania and other Cruise Lines * Cruise Discounts ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL · On-site

$19/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

Pier Sixty Six

Front Desk Agent

Fort Lauderdale, FL · On-site

$19/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale ... We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six ...

CoralTree Hospitality

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

Pier Sixty-Six Resort Front Desk Agent South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating ...

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Pier Agent information

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How much do pier agent jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for pier agent in the United States is $9.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $10.10 per hour, depending on experience, location, and employer.

What is a pier agent?

A pier agent is responsible for coordinating the loading and unloading of cargo ships at the dock or pier. They handle documentation, communicate with ship crews and port authorities, and ensure compliance with safety and shipping regulations. Strong organizational skills and knowledge of maritime procedures are important for this role.

What are pier agents?

Pier agents are professionals who work at ports or cruise terminals, assisting with the embarkation and disembarkation of passengers and cargo. They handle check-in procedures, verify travel documents, provide customer service, and coordinate with ship staff to ensure smooth operations. Pier agents also help with baggage handling, security checks, and resolving passenger inquiries or issues during boarding and arrival. Their role is crucial in maintaining efficient and safe port operations.

What are the key skills and qualifications needed to thrive as a Pier Agent, and why are they important?

To thrive as a Pier Agent, you typically need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with port management systems, baggage handling equipment, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and a customer-oriented attitude help you manage passenger inquiries and coordinate effectively with teams. These skills ensure smooth operations, safety, and positive passenger experiences during embarkation and disembarkation processes.

What are some common challenges Pier Agents face during peak cruise embarkation and disembarkation times?

Pier Agents often encounter high volumes of passengers and luggage during peak embarkation and disembarkation periods, which can create a fast-paced and sometimes stressful environment. Managing long lines, ensuring security protocols are followed, and assisting guests who may have special needs or language barriers are typical challenges. Effective communication and teamwork with security, cruise staff, and port authorities are essential to keep operations running smoothly and to provide positive guest experiences. Adaptability and problem-solving skills are crucial for handling unexpected situations, such as delays or lost luggage.

What jobs pay 2000 a day?

Pier agents typically do not earn $2000 a day; such high daily earnings are usually associated with specialized roles like executive consultants, high-level sales professionals, or certain freelance contractors. These roles often require extensive experience, certifications, or a commission-based structure. Most standard jobs, including pier or port-related positions, pay hourly or salary wages significantly below this amount daily.

Is it difficult to get a cruise job?

Pier agents are essential for managing passenger boarding and disembarkation, and securing such a position typically requires relevant customer service experience, good communication skills, and sometimes certifications like STCW. Competition can be moderate, and employers often look for candidates who are flexible with schedules and able to work in a maritime environment. The difficulty varies depending on the cruise line and location, but preparation and relevant skills improve chances of employment.

What job makes $10,000 a month without a degree?

Pier agents typically do not earn $10,000 a month without specialized experience or management roles; most entry-level positions pay less. High earnings in related maritime or logistics roles may require extensive experience, certifications, or supervisory responsibilities. Generally, achieving such income without a degree involves advanced skills, certifications, or leadership positions in specific industries.

What is the difference between Pier Agent vs Dock Worker?

AspectPier AgentDock Worker
Required CertificationsPort security, safety trainingBasic safety, equipment operation
Work EnvironmentPort terminals, shipsideDockyards, loading areas
Employer & Industry UsageShipping companies, portsLogistics, freight companies
Common Search & ComparisonYesYes

Pier Agents and Dock Workers both operate in port environments, but Pier Agents focus on coordinating cargo, documentation, and port operations, often requiring specific certifications. Dock Workers primarily handle loading and unloading cargo, with a focus on physical labor. While their roles overlap in port logistics, Pier Agents typically have more administrative responsibilities, whereas Dock Workers are more hands-on.

More about Pier Agent jobs
What cities are hiring for Pier Agent jobs? Cities with the most Pier Agent job openings:
What are the most commonly searched types of Pier Agent jobs? The most popular types of Pier Agent jobs are:
What states have the most Pier Agent jobs? States with the most job openings for Pier Agent jobs include:
What job categories do people searching Pier Agent jobs look for? The top searched job categories for Pier Agent jobs are:
Pier Agent jobs near you
Infographic showing various Pier Agent job openings in the United States as of June 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $20,607 per year, or $9.9 per hour.
Pier Agent

Pier Agent

SMS International Shore Operations

Brooklyn, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Cruise Terminal Agent

Brooklyn Cruise Terminal future interview dates:

April 25, 2025 @ Brooklyn Cruise Terminal 72 Bowne Street Brooklyn NY / Clinton's Wharf

May 28, 2025 @ Brooklyn Cruise Terminal 72 Bowne Street Brooklyn NY / Clinton's Wharf

June 30, 2025 @ Brooklyn Cruise Terminal 72 Bowne Street Brooklyn NY / Clinton's Wharf

Manhattan Terminal future interview dates:

March 12, 2025 @ Manhattan Pier 88

March 19, 2025 @ Manhattan Pier 88

March 26, 2025 @ Manhattan Pier 88

April 16, 2025 @ Manhattan Pier 88

April 30, 2025 @ Manhattan Pier 88

Basic Purpose:

This is a fast paced, high energy position requiring an enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port.

Job Duties & Responsibilities:
  • Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest.
  • Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
  • Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
  • Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
  • Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
  • Escorts and monitors guests pending boarding status or requiring additional documentation.
  • Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
  • Assists guests with locating luggage and completing lost luggage forms, when necessary.
  • Reviews and verifies validity of all travel documents presented by guests for check-in.
  • Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
  • Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
  • Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel.
  • Performs other job related duties as assigned.
Education:

High School Diploma or equivalent.

Experience:

Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.

Knowledge, Skills & Abilities:

Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.

Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.

Good organizational and customer service skills.

Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.

Required to be available on weekends, after hours, and on short notice, as requested by management.

Work Conditions/ Physical Demands:

Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.

Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps.

Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs.

Ability to stoop, kneel, bend, crouch, lift or carry.

Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.

Flexibility to work hours ranging from 5:00 am – 4:00 pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

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