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Pier Agent Jobs (NOW HIRING)

Eos

Front Office Agent

San Francisco, CA

$32.50/hr

Front Office Agent The Front Desk Agent is responsible for processing all guest check-ins, check ... Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms ...

Pier Point Management

Front Desk Agent

San Diego, CA · On-site

$15.25 - $19/hr

The Front Desk Agent often serves as our guests' first and last point of contact. The Front Desk Agent is responsible for promoting an atmosphere that ensures pro-active, friendly and efficient ...

Loews Hotels

Front Office Agent

Chicago, IL · On-site

$24.39/hr

Loews Chicago Hotel , situated steps from Navy Pier and Magnificent Mile, offers guests spectacular ... We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest ...

Loews Hotels

Front Office Agent

Chicago, IL

$24.39/hr

Loews Chicago Hotel , situated steps from Navy Pier and Magnificent Mile, offers guests spectacular ... We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest ...

Highgate Hotels

Guest Services Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Guest Services Agent Requisition ID 2026-76843 Category Front Office Operations Job Location US-FL ... Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for ...

Loews Hotels & Co

Front Office Agent

Chicago, IL · On-site

$24.39/hr

Loews Chicago Hotel , situated steps from Navy Pier and Magnificent Mile, offers guests spectacular ... We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest ...

Cannery Pier Hotel and Spa

Front Desk Agent

Jacksonville, FL · On-site

$13.25 - $16.75/hr

divh2Front Desk Agent/h2pEmbassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Front Desk Agent to join our team! As Front Desk Agent you will ...

Cannery Pier Hotel and Spa

Front Desk Agent

Jacksonville, FL · On-site

$13.25 - $16.75/hr

Front Desk Agent Embassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Front Desk Agent to join our team! As Front Desk Agent you will represent ...

Loews Chicago Hotel

Front Office Agent

Chicago, IL · On-site

$24.39/hr

Loews Chicago Hotel , situated steps from Navy Pier and Magnificent Mile, offers guests spectacular ... We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest ...

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Pier Agent information

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How much do pier agent jobs pay per hour?

As of May 29, 2026, the average hourly pay for pier agent in the United States is $9.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $10.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Pier Agent, and why are they important?

To thrive as a Pier Agent, you typically need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with port management systems, baggage handling equipment, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and a customer-oriented attitude help you manage passenger inquiries and coordinate effectively with teams. These skills ensure smooth operations, safety, and positive passenger experiences during embarkation and disembarkation processes.

What are some common challenges Pier Agents face during peak cruise embarkation and disembarkation times?

Pier Agents often encounter high volumes of passengers and luggage during peak embarkation and disembarkation periods, which can create a fast-paced and sometimes stressful environment. Managing long lines, ensuring security protocols are followed, and assisting guests who may have special needs or language barriers are typical challenges. Effective communication and teamwork with security, cruise staff, and port authorities are essential to keep operations running smoothly and to provide positive guest experiences. Adaptability and problem-solving skills are crucial for handling unexpected situations, such as delays or lost luggage.

What are pier agents?

Pier agents are professionals who work at ports or cruise terminals, assisting with the embarkation and disembarkation of passengers and cargo. They handle check-in procedures, verify travel documents, provide customer service, and coordinate with ship staff to ensure smooth operations. Pier agents also help with baggage handling, security checks, and resolving passenger inquiries or issues during boarding and arrival. Their role is crucial in maintaining efficient and safe port operations.

What is the difference between Pier Agent vs Dock Worker?

AspectPier AgentDock Worker
Required CertificationsPort security, safety trainingBasic safety, equipment operation
Work EnvironmentPort terminals, shipsideDockyards, loading areas
Employer & Industry UsageShipping companies, portsLogistics, freight companies
Common Search & ComparisonYesYes

Pier Agents and Dock Workers both operate in port environments, but Pier Agents focus on coordinating cargo, documentation, and port operations, often requiring specific certifications. Dock Workers primarily handle loading and unloading cargo, with a focus on physical labor. While their roles overlap in port logistics, Pier Agents typically have more administrative responsibilities, whereas Dock Workers are more hands-on.

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Pier Agent jobs near you
Infographic showing various Pier Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 6% Physical, 6% Hybrid, and 88% Remote job distribution, with an average salary of $20,607 per year, or $9.9 per hour.
Hilton Garden Inn Chicago Midway Airport - Front Desk Agent

Hilton Garden Inn Chicago Midway Airport - Front Desk Agent

Aimbridge Hospitality

Chicago, IL

$16 - $17/hr

Full-time

Posted 28 days ago

Aimbridge Hospitality rating

5.8

Company rating: 5.8 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

64th of 105 rated hotels

Job description


Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Youre the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

  • Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable.
  • Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether its chatting with guests or coordinating with the team, you keep things flowing smoothly.
  • Quick-Thinking Problem Solver: When challenges pop up, youre already on it. You think fast, act smart, and turn potential hiccups into happy endings.
  • Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:

Two blocks from Chicago's Midway Airport and a rapid transit train station, this hotel offers easy access to many area points of interest, along with comfortable accommodations and modern amenities like free Wi-Fi. With the Orange Line rapid transit train only seconds from the Hilton Garden Inn Midway Airport, guests can instantly access all the attractions of downtown Chicago, including Navy Pier and the Willis Tower. The hotel also offers 24-hour free shuttle service to both the airport and the train station. Garden Grille and Bar serves American classics for breakfast and dinner. Guests can enjoy a drink in the Pavilion lounge or purchase snacks at the Pavilion Pantry. Guests at the Chicago Midway Airport Hilton Garden Inn can relax and enjoy an in-room movie on flat-screen TVs, or take advantage of in-room microwaves and refrigerators. The hotel also features a refreshing swimming pool along with a state-of-the-art fitness center.


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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