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Pier Agent Jobs (NOW HIRING)

The Elser Hotel & Residences

Guest Services Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for ... Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient ...

The Elser Hotel & Residences

Guest Services Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for ... The Guest Service Agent is responsible for providing attentive, courteous and efficient service to ...

The Elser Hotel & Residences

Guest Services Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for ... Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient ...

The Elser Hotel & Residences

Guest Services Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for ... Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient ...

The Elser Hotel & Residences

Guest Services Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for ... Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient ...

Pier B Resort Hotel

Guest Service Agent

Duluth, MN · On-site

$15.75 - $16.25/hr

Guest Service Agent Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers ...

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Pier Agent information

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How much do pier agent jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for pier agent in the United States is $9.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $10.10 per hour, depending on experience, location, and employer.

What are pier agents?

Pier agents are professionals who work at ports or cruise terminals, assisting with the embarkation and disembarkation of passengers and cargo. They handle check-in procedures, verify travel documents, provide customer service, and coordinate with ship staff to ensure smooth operations. Pier agents also help with baggage handling, security checks, and resolving passenger inquiries or issues during boarding and arrival. Their role is crucial in maintaining efficient and safe port operations.

What are the key skills and qualifications needed to thrive as a Pier Agent, and why are they important?

To thrive as a Pier Agent, you typically need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with port management systems, baggage handling equipment, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and a customer-oriented attitude help you manage passenger inquiries and coordinate effectively with teams. These skills ensure smooth operations, safety, and positive passenger experiences during embarkation and disembarkation processes.

What are some common challenges Pier Agents face during peak cruise embarkation and disembarkation times?

Pier Agents often encounter high volumes of passengers and luggage during peak embarkation and disembarkation periods, which can create a fast-paced and sometimes stressful environment. Managing long lines, ensuring security protocols are followed, and assisting guests who may have special needs or language barriers are typical challenges. Effective communication and teamwork with security, cruise staff, and port authorities are essential to keep operations running smoothly and to provide positive guest experiences. Adaptability and problem-solving skills are crucial for handling unexpected situations, such as delays or lost luggage.

What is the difference between Pier Agent vs Dock Worker?

AspectPier AgentDock Worker
Required CertificationsPort security, safety trainingBasic safety, equipment operation
Work EnvironmentPort terminals, shipsideDockyards, loading areas
Employer & Industry UsageShipping companies, portsLogistics, freight companies
Common Search & ComparisonYesYes

Pier Agents and Dock Workers both operate in port environments, but Pier Agents focus on coordinating cargo, documentation, and port operations, often requiring specific certifications. Dock Workers primarily handle loading and unloading cargo, with a focus on physical labor. While their roles overlap in port logistics, Pier Agents typically have more administrative responsibilities, whereas Dock Workers are more hands-on.

More about Pier Agent jobs
What cities are hiring for Pier Agent jobs? Cities with the most Pier Agent job openings:
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What states have the most Pier Agent jobs? States with the most job openings for Pier Agent jobs include:
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Pier Agent jobs near you
Infographic showing various Pier Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $20,607 per year, or $9.9 per hour.
Customer Service Agent/Pier - New York

Customer Service Agent/Pier - New York

Intercruises Shoreside and Port Services

New York, NY • On-site

$20/hr

Full-time

Retirement

Re-posted 20 days ago

Job description

Are you looking to supplement your income while enjoying what you do?
Come join us at Intercruises Shoreside & Port Services for an opportunity to start in a new exciting career!
Who are we looking for?
  • Dynamic and enthusiastic individuals who enjoy working in a diverse fast paced and ever changing environment
  • An individual who is passionate about providing a high level service, friendly and outgoing demeaner
  • Knowledgeable and enjoys working with Electronic devices and willing to be part of the digitalization process
  • Fluent in English and able to work weekends and Holidays and meet guest before and after their cruise at the port, airport or hotel
  • Able to pass a background check
  • Must be 18 years of age or older

What we provide:
  • $19.00 hourly rate
  • Paid Training
  • Weekly pay
  • 401K retirement plan
  • Employee referral bonus
  • Cruise discount
  • Savings and special offers on attractions and entertainment

Intercruises Shoreside & Port Services is an equal opportunity employer (EOE) and does not discriminate on the basis of race, religion, color, national origin, sex, gender, disability, genetic information or any other characteristic protected by law. .
Pay Range: $20 per hour

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