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Pier Agent Jobs (NOW HIRING)

Better Talent

Field Agent

Union Pier, MI · On-site

$17 - $20/hr

Position Summary We're hiring a Field Agent to support the day-to-day operations of our vacation ... Union Pier, Michigan (on-site, traveling to various locations)

Pier Sixty Six

Marina Front Desk

Fort Lauderdale, FL

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world ...

Pier Sixty Six

Marina Front Desk

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Overview South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world ...

JSM & ASSOC LLC

BHS General Support Agent

Denver, CO · On-site

$23.50/hr

JSM Airport Services, LLC is seeking a BHS General Support Agent. This is a career-track ... Read bag tags to determine which piers to send bags to, then apply pier tags and lift bags on to ...

Hornblower

Ticket Booth Agent - Georgetown

Washington, DC · On-site

$17.95/hr

... pier guided services of guests and groups from bus drop-off locations, to and from boarding dock ... Serving as ticket agent to sell cruise tickets to our water taxi locations and sightseeing cruises.

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How much do pier agent jobs pay per hour?

As of May 29, 2026, the average hourly pay for pier agent in the United States is $9.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $10.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Pier Agent, and why are they important?

To thrive as a Pier Agent, you typically need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with port management systems, baggage handling equipment, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and a customer-oriented attitude help you manage passenger inquiries and coordinate effectively with teams. These skills ensure smooth operations, safety, and positive passenger experiences during embarkation and disembarkation processes.

What are some common challenges Pier Agents face during peak cruise embarkation and disembarkation times?

Pier Agents often encounter high volumes of passengers and luggage during peak embarkation and disembarkation periods, which can create a fast-paced and sometimes stressful environment. Managing long lines, ensuring security protocols are followed, and assisting guests who may have special needs or language barriers are typical challenges. Effective communication and teamwork with security, cruise staff, and port authorities are essential to keep operations running smoothly and to provide positive guest experiences. Adaptability and problem-solving skills are crucial for handling unexpected situations, such as delays or lost luggage.

What are pier agents?

Pier agents are professionals who work at ports or cruise terminals, assisting with the embarkation and disembarkation of passengers and cargo. They handle check-in procedures, verify travel documents, provide customer service, and coordinate with ship staff to ensure smooth operations. Pier agents also help with baggage handling, security checks, and resolving passenger inquiries or issues during boarding and arrival. Their role is crucial in maintaining efficient and safe port operations.

What is the difference between Pier Agent vs Dock Worker?

AspectPier AgentDock Worker
Required CertificationsPort security, safety trainingBasic safety, equipment operation
Work EnvironmentPort terminals, shipsideDockyards, loading areas
Employer & Industry UsageShipping companies, portsLogistics, freight companies
Common Search & ComparisonYesYes

Pier Agents and Dock Workers both operate in port environments, but Pier Agents focus on coordinating cargo, documentation, and port operations, often requiring specific certifications. Dock Workers primarily handle loading and unloading cargo, with a focus on physical labor. While their roles overlap in port logistics, Pier Agents typically have more administrative responsibilities, whereas Dock Workers are more hands-on.

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Pier Agent jobs near you
Infographic showing various Pier Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 6% Physical, 6% Hybrid, and 88% Remote job distribution, with an average salary of $20,607 per year, or $9.9 per hour.

Guest Services Agent- Part- Time

Pier Sixty & The Lighthouse

Manhattan, NY

$16.50 - $21/hr

Other

Retirement

Posted 2 days ago

Job description

Job Summary: The Guest Services Agent provides the first impression of service to the Piers and must wow in service and behavior. Responsible for meeting, greeting and welcoming guests, prospective guests, applicants, team members, vendors and members of the public to Pier Sixty and the Lighthouse. The Guest Services Agent acts as a liaison between the clients and guests, and, the sales and banquet departments. They are also responsible assisting clients and guests with black cars, limos and buses during events as well as coordinating valet parking during events as needed and directed.
This position is a Part-Time Role primarily based on weekday evenings and weekends.
Essential Duties and Responsibilities:

  • Welcome all guests with a smile and enthusiasm during events
  • Provide assistance to any requests for guests and clients
  • Answer all phone calls and transfer calls to the appropriate extensions
  • Assist guests with valet parking, shuttle bus service and car service needs during events
  • Consolidate packages and coordinate pickups for items for each event
  • Coordinate guest parking including supervision of valet staff, bus and black car drivers.
  • Work closely with Chelsea Piers Guest Services Staff with regards to parking and transportation needs to include safety measures are met for all.
Required Qualifications, Skills and Abilities
  • High School graduate or equivalent preferred
  • Prior hospitality/events front service experience preferred.
  • Good working knowledge of the black car, valet and bus industries preferred
  • One-year customer service / customer contact in an equivalent position preferred
  • Strong organizational skills
  • Excellent verbal and written communication skills, including ability to read, write, and speak the English language in order to effectively communicate with internal and external customers
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
  • Ability to respond quickly to situations and provide strong problem-solving skills
  • Ability to read, write, and speak the English language in order to communicate with internal and external guests.
  • Excellent diction as to be understood clearly on the telephone with a warm, friendly, welcoming and cheerful voice
  • Strong administrative and computer skills including knowledge of Microsoft Office Products, specifically Word, Excel, and Teams
  • Able to work flexible schedule in order to accommodate business levels.
  • If Driver License acquired, must ensure safe driving and transport of supplies, and other products and must adhere to annual driver license background checks to ensure validity for driving.
Physical Requirements:
  • Ability to safely and successfully perform the essential job functions, including meeting productivity standards.
  • Ability to maintain regular, punctual attendance
  • Ability to lift, carry, load, unload, push, pull up to 50lbs
  • Must be able to talk, listen and speak clearly
  • Ability to sit, stand, bend, stoop on a consistent basis
  • Sufficient manual dexterity in hands in order to lift, push, pull, hold, type, and reach for supplies
Benefits and Perks Available
  • Complimentary Chelsea Piers Fitness Membership
  • Participation in 401k program
  • Free Daily staff meal
  • Pre-tax transit program

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