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Pier Agent Jobs (NOW HIRING)

Hornblower

Ticket Booth Agent - Georgetown

Washington, DC · On-site

$17.95/hr

... pier guided services of guests and groups from bus drop-off locations, to and from boarding dock ... Serving as ticket agent to sell cruise tickets to our water taxi locations and sightseeing cruises.

Loews Hotels

Front Office Agent

Chicago, IL · On-site

$24.39/hr

Loews Chicago Hotel Front Office Agent Experience the Windy City from the heart of it all ... Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular ...

CoralTree Hospitality

Marina Front Desk

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of ...

Loews Hotels

Front Office Agent

Chicago, IL

$24.39/hr

Loews Chicago Hotel , situated steps from Navy Pier and Magnificent Mile, offers guests spectacular ... A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable ...

Loews Hotels & Co

Front Office Agent

Chicago, IL · On-site

$24.39/hr

Loews Chicago Hotel , situated steps from Navy Pier and Magnificent Mile, offers guests spectacular ... A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable ...

Highgate Hotels

Guest Services Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Guest Services Agent Requisition ID 2026-79673 Category Front Office Operations Job Location US-FL ... Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for ...

CoralTree Hospitality

Marina Front Desk

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

Marina Front Desk South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a ...

Loews Chicago Hotel

Front Office Agent

Chicago, IL · On-site

$24.39/hr

Loews Chicago Hotel , situated steps from Navy Pier and Magnificent Mile, offers guests spectacular ... A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable ...

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Pier Agent information

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How much do pier agent jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for pier agent in the United States is $9.91, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $10.10 per hour, depending on experience, location, and employer.

What are pier agents?

Pier agents are professionals who work at ports or cruise terminals, assisting with the embarkation and disembarkation of passengers and cargo. They handle check-in procedures, verify travel documents, provide customer service, and coordinate with ship staff to ensure smooth operations. Pier agents also help with baggage handling, security checks, and resolving passenger inquiries or issues during boarding and arrival. Their role is crucial in maintaining efficient and safe port operations.

What are the key skills and qualifications needed to thrive as a Pier Agent, and why are they important?

To thrive as a Pier Agent, you typically need strong organizational skills, attention to detail, and experience in logistics or customer service, often supported by a high school diploma or equivalent. Familiarity with port management systems, baggage handling equipment, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and a customer-oriented attitude help you manage passenger inquiries and coordinate effectively with teams. These skills ensure smooth operations, safety, and positive passenger experiences during embarkation and disembarkation processes.

What are some common challenges Pier Agents face during peak cruise embarkation and disembarkation times?

Pier Agents often encounter high volumes of passengers and luggage during peak embarkation and disembarkation periods, which can create a fast-paced and sometimes stressful environment. Managing long lines, ensuring security protocols are followed, and assisting guests who may have special needs or language barriers are typical challenges. Effective communication and teamwork with security, cruise staff, and port authorities are essential to keep operations running smoothly and to provide positive guest experiences. Adaptability and problem-solving skills are crucial for handling unexpected situations, such as delays or lost luggage.

What is the difference between Pier Agent vs Dock Worker?

AspectPier AgentDock Worker
Required CertificationsPort security, safety trainingBasic safety, equipment operation
Work EnvironmentPort terminals, shipsideDockyards, loading areas
Employer & Industry UsageShipping companies, portsLogistics, freight companies
Common Search & ComparisonYesYes

Pier Agents and Dock Workers both operate in port environments, but Pier Agents focus on coordinating cargo, documentation, and port operations, often requiring specific certifications. Dock Workers primarily handle loading and unloading cargo, with a focus on physical labor. While their roles overlap in port logistics, Pier Agents typically have more administrative responsibilities, whereas Dock Workers are more hands-on.

More about Pier Agent jobs
What cities are hiring for Pier Agent jobs? Cities with the most Pier Agent job openings:
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Pier Agent jobs near you
Infographic showing various Pier Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $20,607 per year, or $9.9 per hour.
Meet & Greet Agent

Meet & Greet Agent

SMS International Shore Operations

Newark, NJ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Airport Cruise Guest Service Agent

This is a fast-paced high energy part-time position requiring a positive, efficient and professional image. Agents will work at the airport, directly with the public and are responsible for providing service for arriving and departing cruise guests. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of airport operations such as meet and greet, escort, transportation coordination services, etc. as assigned.

Job Duties and Responsibilities

  • Answers general questions in an accurate and pleasant manner. Takes the initiative to assist each and every guest.
  • Behaves and treats other employees, guests and the public in a courteous, cooperative, respectful and professional manner.
  • Greets all guests with a smile and welcomes them; fosters a welcoming and friendly atmosphere at all times.
  • Carries and displays the approved signage at shoulder height to ensure proper visibility.
  • Volunteers assistance and circulates in the luggage area, remaining accessible and approachable.
  • Directs guests to proper areas (i.e. check-in counter, waiting area).
  • Qualifies guests with transfers and consults manifest as needed.
  • Pro-actively and efficiently sells transportation; documents transactions accurately and completes all required accounting procedures as per set standards.
  • Provides guests with pertinent information regarding transportation, pier experience and sailing, according to department manual and training.
  • Ensures that all physically challenged/special needs guests are handled respectfully and appropriately.
  • Escorts guests to the bus and controls guest flow accordingly.
  • Performs luggage sweep of all airline carousels at the end of each day and immediately reports any leftover luggage to the supervisor and airline representative; assists with expediting luggage, as needed.
  • Clears and cleans workstation and/or area by the end of each day and ensures all paper work has been turned in to appropriate personnel.
  • Shows flexibility by performing any and all additional duties/projects assigned by management on a daily basis.

Education

High School Diploma or equivalent.

Experience

Prior customer service or related experience.

Knowledge, Skills & Abilities

Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.

Good organizational and customer service skills.

Good communication skills and crowd control abilities to guide large groups and control lines.

Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.

Work Conditions/Physical Demands & Travel

Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.

Ability to stoop, kneel, bend, crouch, lift or carry.

Position is exposed to indoor/outdoor work environment at pier/airport and terminal locations under varying weather conditions.

Flexibility to work hours ranging from 5:00 am – 4:00 pm or until ships departures; may include weekdays, weekends and holidays.

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