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Cruise Pier Agent Jobs (NOW HIRING)

Metro Shore Services, LLC

Pier Agent

Galveston, TX · On-site

$14.50 - $16/hr

Pier Agent - Pay range is $14.50-$16 Our Pier Agents strive to exceed guest expectations by ... Our Galveston Pier Agents are responsible for representing Disney Cruise line by welcoming and ...

Hornblower

Ticket Booth Agent - Georgetown

Washington, DC · On-site

$17.95/hr

... pier guided services of guests and groups from bus drop-off locations, to and from boarding dock ... Serving as ticket agent to sell cruise tickets to our water taxi locations and sightseeing cruises.

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Cruise Pier Agent information

What are some common challenges faced by cruise pier agents during busy embarkation days?

Cruise Pier Agents often encounter high passenger volumes and tight schedules during embarkation days, making time management and clear communication essential. They must efficiently check in guests, handle luggage, and resolve last-minute issues, all while delivering excellent customer service. Adapting quickly to changing circumstances—such as delayed arrivals or special guest needs—is key. Teamwork is crucial, as agents closely coordinate with security, porters, and cruise staff to ensure a smooth boarding process for everyone.

What is a cruise pier agent?

Cruise Pier Agents are professionals who assist passengers during the embarkation and disembarkation processes at cruise ship terminals. Their responsibilities include checking travel documents, guiding passengers through security checks, answering questions, and ensuring a smooth boarding or departure experience. They act as a liaison between passengers, cruise line staff, and port authorities, helping to resolve issues and provide information. Cruise Pier Agents play a key role in ensuring customer satisfaction and safety at the port.

What is the difference between Cruise Pier Agent vs Cruise Ship Steward?

AspectCruise Pier AgentCruise Ship Steward
CredentialsCustomer service experience, sometimes certifications in safety or hospitalityHospitality or customer service experience, certifications in safety or sanitation
Work EnvironmentPort terminals, cruise piers, outdoor and indoor settingsOnboard cruise ships, passenger areas, enclosed environment
Employer & Industry UsagePort authorities, cruise lines, travel agenciesCruise lines, hospitality industry
Search & Comparison IntentPeople comparing port-side roles with onboard rolesIndividuals interested in onboard passenger service roles

The main difference between a Cruise Pier Agent and a Cruise Ship Steward lies in their work environment and responsibilities. Cruise Pier Agents work primarily at port terminals, assisting passengers with embarkation and disembarkation, while Cruise Ship Stewards work onboard ships providing passenger services. Both roles require customer service skills and safety certifications, but their daily tasks and locations differ significantly.

What are the key skills and qualifications needed to thrive as a cruise pier agent, and why are they important?

To thrive as a Cruise Pier Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with check-in software, reservation systems, and security protocols is often required. Excellent communication, problem-solving abilities, and the capacity to work efficiently in a fast-paced environment set standout agents apart. These skills ensure smooth passenger processing, enhance guest experiences, and help maintain efficient operations at the cruise terminal.
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Cruise Pier Agent jobs near you
Infographic showing various Cruise Pier Agent job openings in the United States as of August 2026, with employment types broken down into 40% Full Time, 40% Part Time, and 20% Temporary. Highlights an 100% In-person job distribution.

Pier Agent

SMS International Shore Operations

Brooklyn, NY • On-site

Other

Re-posted yesterday

Job description

Cruise Terminal Agent

Brooklyn Cruise Terminal future interview dates:

April 25, 2025 @ Brooklyn Cruise Terminal 72 Bowne Street Brooklyn NY / Clinton's Wharf

May 28, 2025 @ Brooklyn Cruise Terminal 72 Bowne Street Brooklyn NY / Clinton's Wharf

June 30, 2025 @ Brooklyn Cruise Terminal 72 Bowne Street Brooklyn NY / Clinton's Wharf

Manhattan Terminal future interview dates:

March 12, 2025 @ Manhattan Pier 88

March 19, 2025 @ Manhattan Pier 88

March 26, 2025 @ Manhattan Pier 88

April 16, 2025 @ Manhattan Pier 88

April 30, 2025 @ Manhattan Pier 88

Basic Purpose:

This is a fast paced, high energy position requiring an enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port.

Job Duties & Responsibilities:

· Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest.

· Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.

· Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.

· Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.

· Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.

· Escorts and monitors guests pending boarding status or requiring additional documentation.

· Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.

· Assists guests with locating luggage and completing lost luggage forms, when necessary.

· Reviews and verifies validity of all travel documents presented by guests for check-in.

· Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.

· Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.

· Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel.

· Performs other job related duties as assigned.

Education:

· High School Diploma or equivalent.

Experience:

· Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.

Knowledge, Skills & Abilities:

· Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.

· Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.

· Good organizational and customer service skills.

· Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.

· Required to be available on weekends, after hours, and on short notice, as requested by management.

Work Conditions/ Physical Demands:

· Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.

· Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps.

· Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs.

· Ability to stoop, kneel, bend, crouch, lift or carry.

· Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.

· Flexibility to work hours ranging from 5:00 am – 4:00 pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned.

· Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

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