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Overnight Reservations Agent Jobs (NOW HIRING)

IHG Army Hotels

Front Desk Agent Overnight

Fort Moore, GA · On-site

$17.75/hr

Job Title Front Desk Agent Welcome and check in guests with a friendly, professional attitude ... Answer incoming calls and assist guests with questions, reservations, and hotel information.

Posted today

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Overnight Reservations Agent information

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How much do overnight reservations agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for overnight reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by overnight reservations agents and how can they be managed effectively?

Overnight Reservations Agents often encounter challenges such as handling high call volumes during peak times, managing last-minute booking requests, and resolving guest issues with limited on-site support. To manage these effectively, agents rely on strong communication skills, thorough knowledge of reservation systems, and clear protocols for escalating urgent matters. Support from a well-defined training program and access to comprehensive resources also helps agents provide excellent service even during overnight hours.

Is an overnight reservations agent a good job?

An overnight reservations agent is responsible for managing booking inquiries during nighttime hours, often requiring strong communication skills and familiarity with reservation systems. The job can offer flexible schedules and steady employment, but may involve working overnight shifts and handling customer service issues outside regular hours.

What does an overnight reservations agent do?

An Overnight Reservations Agent is responsible for managing and processing reservation requests during overnight hours, often for hotels, car rentals, or travel services. Their duties include answering calls, responding to emails, entering reservation details into booking systems, and assisting guests with inquiries or changes to their bookings. They ensure that guests receive prompt and accurate service even outside of regular business hours. This role often requires strong communication skills, attention to detail, and the ability to work independently while maintaining excellent customer service.

What are the key skills and qualifications needed to thrive as an overnight reservations agent?

To thrive as an Overnight Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with reservation procedures, typically supported by a high school diploma or equivalent. Proficiency in reservation management systems (such as Opera or Sabre), phone systems, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and the capacity to work independently during off-hours are standout soft skills in this role. These qualifications ensure efficient handling of guest requests and reservations, maintaining service quality and guest satisfaction throughout nighttime shifts.

What is the average salary for an overnight reservations agent in the US?

The average salary for an overnight reservations agent in the US is approximately $30,000 to $40,000 per year. Salaries can vary based on experience, location, and the employer, with some positions offering additional benefits or shift differentials for overnight work.

How do you become an overnight reservations agent?

To become an overnight reservations agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with reservation systems or customer service. Training is often provided on the job, and familiarity with booking software and a flexible overnight schedule are beneficial.

What is the difference between Overnight Reservations Agent vs Front Desk Agent?

AspectOvernight Reservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, front desk experience
Work EnvironmentNight shift, reservation and phone dutiesDay and evening shifts, guest check-in/out
Industry UsageHotels, resorts, hospitalityHotels, motels, hospitality
Common Search/ComparisonYesYes

While both roles are vital in hospitality, the Overnight Reservations Agent primarily handles reservations and guest inquiries during night hours, focusing on booking management. The Front Desk Agent manages guest check-ins, check-outs, and front desk operations during various shifts. Understanding these differences helps job seekers find the right position based on their skills and preferred work hours.

More about Overnight Reservations Agent jobs
What cities are hiring for Overnight Reservations Agent jobs? Cities with the most Overnight Reservations Agent job openings:
What are the most commonly searched types of Reservations Agent jobs? The most popular types of Reservations Agent jobs are:
What states have the most Overnight Reservations Agent jobs? States with the most job openings for Overnight Reservations Agent jobs include:
What job categories do people searching Overnight Reservations Agent jobs look for? The top searched job categories for Overnight Reservations Agent jobs are:
Overnight Reservations Agent jobs near you
Infographic showing various Overnight Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Front Desk Agent Overnight

IHG Army Hotels

Fort Moore, GA • On-site

$17.75/hr

Other

Posted 7 hours ago

Posted today

Job description

Job Title

Front Desk Agent

Job Description

Welcome and check in guests with a friendly, professional attitude. Process check-ins, check-outs, room assignments, and issue room keys. Answer incoming calls and assist guests with questions, reservations, and hotel information. Promote available room upgrades and hotel services when appropriate. Accurately process cash, credit card, and other payment transactions. Complete nightly audit procedures, accounting reports, and daily financial reconciliations. Prepare deposits and maintain accurate cashier records. Manage guest safe-deposit boxes following established procedures. Resolve guest concerns professionally and provide service recovery to ensure guest satisfaction. Communicate guest requests and operational issues to management and other departments. Coordinate with housekeeping, maintenance, and other hotel teams to provide seamless guest service. Assist with reservations, cancellations, and special guest requests. Perform additional duties as assigned, including concierge services and guest room tours.

Qualifications

High school diploma or GED required; some college coursework preferred. At least one year of front desk, guest service, or hospitality experience. Excellent customer service and communication skills. Strong computer, organizational, and basic math skills. Ability to multitask and remain calm in a fast-paced environment. Fluent in English; additional language skills are a plus. Must be dependable and able to maintain confidentiality while handling guest and financial information.

Physical Requirements

Stand for extended periods while working at the front desk. Lift and carry items up to 50 pounds. Use computers, keyboards, and hotel property management systems throughout the shift.

Schedule Requirements

Overnight shift required. Must be available to work weekends, holidays, and additional shifts as business needs require.

At IHG Army Hotels, we take pride in providing exceptional hospitality while supporting our military community. If you're committed to delivering outstanding guest experiences and enjoy working as part of a dedicated team, we encourage you to apply today.

This position pays $17.75/hr

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