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Overnight Reservations Agent Jobs (NOW HIRING)

BANDANA

Overnight Guest Agent

College Point, NY · On-site

$23.50/hr

Overnight Guest Agent Gansevoort Greenwich Village, 18 9th Ave Favorite Favorite Share Tags ... Cancel room reservations according to policies and procedures. * Assist guests with their requests ...

PMG HOSPITALITY INC

Overnight Front Desk Agent

La Jolla, CA · On-site

$15 - $19/hr

... Overnight Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent ... reservations and answer questions via phone, email, and in-person Build rapport with guests and ...

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Overnight Reservations Agent information

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How much do overnight reservations agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for overnight reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by overnight reservations agents and how can they be managed effectively?

Overnight Reservations Agents often encounter challenges such as handling high call volumes during peak times, managing last-minute booking requests, and resolving guest issues with limited on-site support. To manage these effectively, agents rely on strong communication skills, thorough knowledge of reservation systems, and clear protocols for escalating urgent matters. Support from a well-defined training program and access to comprehensive resources also helps agents provide excellent service even during overnight hours.

Is an overnight reservations agent a good job?

An overnight reservations agent is responsible for managing booking inquiries during nighttime hours, often requiring strong communication skills and familiarity with reservation systems. The job can offer flexible schedules and steady employment, but may involve working overnight shifts and handling customer service issues outside regular hours.

What does an overnight reservations agent do?

An Overnight Reservations Agent is responsible for managing and processing reservation requests during overnight hours, often for hotels, car rentals, or travel services. Their duties include answering calls, responding to emails, entering reservation details into booking systems, and assisting guests with inquiries or changes to their bookings. They ensure that guests receive prompt and accurate service even outside of regular business hours. This role often requires strong communication skills, attention to detail, and the ability to work independently while maintaining excellent customer service.

What are the key skills and qualifications needed to thrive as an overnight reservations agent?

To thrive as an Overnight Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with reservation procedures, typically supported by a high school diploma or equivalent. Proficiency in reservation management systems (such as Opera or Sabre), phone systems, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and the capacity to work independently during off-hours are standout soft skills in this role. These qualifications ensure efficient handling of guest requests and reservations, maintaining service quality and guest satisfaction throughout nighttime shifts.

What is the average salary for an overnight reservations agent in the US?

The average salary for an overnight reservations agent in the US is approximately $30,000 to $40,000 per year. Salaries can vary based on experience, location, and the employer, with some positions offering additional benefits or shift differentials for overnight work.

How do you become an overnight reservations agent?

To become an overnight reservations agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with reservation systems or customer service. Training is often provided on the job, and familiarity with booking software and a flexible overnight schedule are beneficial.

What is the difference between Overnight Reservations Agent vs Front Desk Agent?

AspectOvernight Reservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, front desk experience
Work EnvironmentNight shift, reservation and phone dutiesDay and evening shifts, guest check-in/out
Industry UsageHotels, resorts, hospitalityHotels, motels, hospitality
Common Search/ComparisonYesYes

While both roles are vital in hospitality, the Overnight Reservations Agent primarily handles reservations and guest inquiries during night hours, focusing on booking management. The Front Desk Agent manages guest check-ins, check-outs, and front desk operations during various shifts. Understanding these differences helps job seekers find the right position based on their skills and preferred work hours.

More about Overnight Reservations Agent jobs
What cities are hiring for Overnight Reservations Agent jobs? Cities with the most Overnight Reservations Agent job openings:
What are the most commonly searched types of Reservations Agent jobs? The most popular types of Reservations Agent jobs are:
What states have the most Overnight Reservations Agent jobs? States with the most job openings for Overnight Reservations Agent jobs include:
What job categories do people searching Overnight Reservations Agent jobs look for? The top searched job categories for Overnight Reservations Agent jobs are:
Overnight Reservations Agent jobs near you
Infographic showing various Overnight Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Operations Specialist

Canyon Ranch

Tucson, AZ • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Canyon Ranch rating

6.7

Company rating: 6.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

23rd of 63 rated gym and leisure clubs

Job description

Canyon Ranch Reservations Support

For over 40 years, Canyon Ranch has been a trailblazer in integrative wellness and hospitality. With iconic properties in Tucson and Lenox, and a new destination opening in Austin in 2026, we create life-changing experiences for guests through world-class service, innovative wellness programming, and extraordinary hospitality.

Responsibilities

Primary responsibility is to support the Reservations Sales Consultants and Supervisors in a variety of tasks including preparing confirmations, on-line reservations, call backs, group rooming lists, performing reservation audits, etc. At the direction of the Operations Supervisor, this position is focused on the backend processes within the reservations department, allowing the Reservation Sales team to focus on selling and minimizing their administrative time away from calls. This position provides exceptional internal and external guest service - becoming an expert in processes and the products being sold at all Canyon Ranch locations.

  • Online Reservations: Actively manages the reservations made via Canyon Ranch's online booking engine. Entering information into various systems including the Property Management System (PMS) and Customer Relationship Management (CRM) system as well as creating shares as required. Following up the reservation process with making an outbound call to the guests and generating the confirmations.

  • COMP/YOUplay Reservations: Following guidelines to build approved business-related Complimentary reservations as well as YOUplay reservations for employees and their family members.

  • Administration: Working with the Leadership team to provide support in administrative and ad-hoc projects and other various other functions as needed such as processing the deposits on hold for one year as necessary and auditing reservations to ensure reservations are booked accurately.

  • Reservations: Making outbound calls, returning voicemails, and acting as a reservation agent during unusual peak times with booking both Spa Day and at times overnight guests.

Location: Onsite role in Tucson, Arizona

Employment Status: Full time

Qualifications
  • High School Diploma or equivalent required.
  • 1-2 years of experience in sales or related field.
  • Strong interpersonal skills on the telephone demonstrating a confident, positive attitude.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and follow-up skills with ability to identify and resolve problems.
  • Basic computer skills and knowledge of Microsoft Office: Word, Excel and Outlook with the ability to type a minimum of 40 w.p.m.
  • Ability to work a flexible schedule, including morning shifts, evening shifts, weekend shifts, and holiday shifts
What You'll Receive as a Colleague
  • Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off
  • Partner and collaborate with world-class experts in the fields of health, fitness, spa and spirituality
  • YouPlay - Exclusive access to Canyon Ranch amenities and discounted programs at our properties
  • A supportive and collaborative team environment
  • Opportunities for professional development and growth

What Canyon Ranch employees say

Pay

Benefits

Hours and flexibility

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