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Overnight Reservations Agent Jobs (NOW HIRING)

BANDANA

Overnight Guest Agent

Manhattan, NY

$23.50/hr

Overnight Guest Agent Gansevoort Greenwich Village 18 9th Ave Favorite Favorite Share Tags ... Cancel room reservations according to policies and procedures. * Assist guests with their requests ...

Travelodge Vaughn

Front Desk Agent - Overnight

Vaughn, NM · On-site

$13 - $16.50/hr

We are currently searching for a Front Desk Agent - Overnight Why Work With Us? * It's a fun ... Handle reservations, cancellations, and room assignments * Assist guests with questions, directions ...

Travelodge Vaughn

Front Desk Agent - Overnight

Vaughn, NM

$12.25 - $15.50/hr

We are currently searching for a Front Desk Agent - Overnight Why Work With Us? * It's a fun ... Handle reservations, cancellations, and room assignments * Assist guests with questions, directions ...

Travelodge Vaughn

Front Desk Agent - Overnight

Vaughn, NM

$12.25 - $15.50/hr

We are currently searching for a Front Desk Agent - Overnight Why Work With Us? * It's a fun ... Handle reservations, cancellations, and room assignments * Assist guests with questions, directions ...

Travelodge Vaughn

Front Desk Agent - Overnight

Vaughn, NM · On-site

$13 - $16.50/hr

We are currently searching for a Front Desk Agent - Overnight Why Work With Us? * It's a fun ... Handle reservations, cancellations, and room assignments * Assist guests with questions, directions ...

Travelodge Vaughn

Front Desk Agent - Overnight

Vaughn, NM · On-site

$12.25 - $15.50/hr

We are currently searching for a Front Desk Agent - Overnight Why Work With Us? * It's a fun ... Handle reservations, cancellations, and room assignments * Assist guests with questions, directions ...

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Overnight Reservations Agent information

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$11

$17

$22

How much do overnight reservations agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for overnight reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Overnight Reservations Agents and how can they be managed effectively?

Overnight Reservations Agents often encounter challenges such as handling high call volumes during peak times, managing last-minute booking requests, and resolving guest issues with limited on-site support. To manage these effectively, agents rely on strong communication skills, thorough knowledge of reservation systems, and clear protocols for escalating urgent matters. Support from a well-defined training program and access to comprehensive resources also helps agents provide excellent service even during overnight hours.

What does an Overnight Reservations Agent do?

An Overnight Reservations Agent is responsible for managing and processing reservation requests during overnight hours, often for hotels, car rentals, or travel services. Their duties include answering calls, responding to emails, entering reservation details into booking systems, and assisting guests with inquiries or changes to their bookings. They ensure that guests receive prompt and accurate service even outside of regular business hours. This role often requires strong communication skills, attention to detail, and the ability to work independently while maintaining excellent customer service.

What are the key skills and qualifications needed to thrive as an Overnight Reservations Agent, and why are they important?

To thrive as an Overnight Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with reservation procedures, typically supported by a high school diploma or equivalent. Proficiency in reservation management systems (such as Opera or Sabre), phone systems, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and the capacity to work independently during off-hours are standout soft skills in this role. These qualifications ensure efficient handling of guest requests and reservations, maintaining service quality and guest satisfaction throughout nighttime shifts.

What is the difference between Overnight Reservations Agent vs Front Desk Agent?

AspectOvernight Reservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, front desk experience
Work EnvironmentNight shift, reservation and phone dutiesDay and evening shifts, guest check-in/out
Industry UsageHotels, resorts, hospitalityHotels, motels, hospitality
Common Search/ComparisonYesYes

While both roles are vital in hospitality, the Overnight Reservations Agent primarily handles reservations and guest inquiries during night hours, focusing on booking management. The Front Desk Agent manages guest check-ins, check-outs, and front desk operations during various shifts. Understanding these differences helps job seekers find the right position based on their skills and preferred work hours.

More about Overnight Reservations Agent jobs
What cities are hiring for Overnight Reservations Agent jobs? Cities with the most Overnight Reservations Agent job openings:
What are the most commonly searched types of Reservations Agent jobs? The most popular types of Reservations Agent jobs are:
What states have the most Overnight Reservations Agent jobs? States with the most job openings for Overnight Reservations Agent jobs include:
What job categories do people searching Overnight Reservations Agent jobs look for? The top searched job categories for Overnight Reservations Agent jobs are:
Overnight Reservations Agent jobs near you
Infographic showing various Overnight Reservations Agent job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Overnight - Front Desk Agent

PMG HOSPITALITY INC

La Jolla, CA • On-site

$22 - $23/hr

Full-time

Posted 6 days ago

Job description

Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation
Job Summary
We are seeking a positive, friendly Overnight Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
  • Monitor the maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards
  • Shifts are 10:15 pm - 6:15 am
Qualifications
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds