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Overnight Reservations Agent Jobs (NOW HIRING)

RAFFLES

Overnight Front Desk Agent

Boston, MA · On-site

The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects ... Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations ...

AccorHotel

Overnight Front Desk Agent

Boston, MA

$28.80/hr

The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects ... Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations ...

AccorHotel

Overnight Front Desk Agent

Boston, MA · On-site

$28.80/hr

The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects ... Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations ...

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Overnight Reservations Agent information

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How much do overnight reservations agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for overnight reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does an overnight reservations agent do?

An Overnight Reservations Agent is responsible for managing and processing reservation requests during overnight hours, often for hotels, car rentals, or travel services. Their duties include answering calls, responding to emails, entering reservation details into booking systems, and assisting guests with inquiries or changes to their bookings. They ensure that guests receive prompt and accurate service even outside of regular business hours. This role often requires strong communication skills, attention to detail, and the ability to work independently while maintaining excellent customer service.

What are the key skills and qualifications needed to thrive as an overnight reservations agent?

To thrive as an Overnight Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with reservation procedures, typically supported by a high school diploma or equivalent. Proficiency in reservation management systems (such as Opera or Sabre), phone systems, and basic computer applications is commonly required. Excellent communication, problem-solving abilities, and the capacity to work independently during off-hours are standout soft skills in this role. These qualifications ensure efficient handling of guest requests and reservations, maintaining service quality and guest satisfaction throughout nighttime shifts.

What are some common challenges faced by overnight reservations agents and how can they be managed effectively?

Overnight Reservations Agents often encounter challenges such as handling high call volumes during peak times, managing last-minute booking requests, and resolving guest issues with limited on-site support. To manage these effectively, agents rely on strong communication skills, thorough knowledge of reservation systems, and clear protocols for escalating urgent matters. Support from a well-defined training program and access to comprehensive resources also helps agents provide excellent service even during overnight hours.

What is the difference between Overnight Reservations Agent vs Front Desk Agent?

AspectOvernight Reservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, front desk experience
Work EnvironmentNight shift, reservation and phone dutiesDay and evening shifts, guest check-in/out
Industry UsageHotels, resorts, hospitalityHotels, motels, hospitality
Common Search/ComparisonYesYes

While both roles are vital in hospitality, the Overnight Reservations Agent primarily handles reservations and guest inquiries during night hours, focusing on booking management. The Front Desk Agent manages guest check-ins, check-outs, and front desk operations during various shifts. Understanding these differences helps job seekers find the right position based on their skills and preferred work hours.

How to become an overnight reservations agent?

To become an overnight reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems, such as property management software, and the ability to work overnight shifts are often required. Some employers may also prefer prior experience in hospitality or call center environments.

Is an overnight reservations agent a good job?

An overnight reservations agent is responsible for managing booking inquiries and reservations during nighttime hours, often requiring strong communication and computer skills. The job can offer flexible schedules and opportunities in the hospitality industry but may involve irregular hours and shift work that can impact work-life balance.
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Overnight Reservations Agent jobs near you
Infographic showing various Overnight Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Accountant - Overnight

Boulders Resort & Spa Scottsdale, Curio Collection by Hilton

Scottsdale, AZ • On-site

Part-time

Re-posted yesterday

Job description

The Boulders Resort and Spa Curio Collection by Hilton is looking for a dynamic person to join their team and enjoy all the amenities that the resort has to offer.

POSITION PURPOSE:
An over night accountant is responsible for overseeing the auditing, posting, and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL FUNCTIONS:
  • Reconcile and complete all daily front desk agents’ work.
  • Run find a trial balance to post rooms and close day.
  • Run accounts receivable reports.
  • Provide next-day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
  • Perform duties of front desk agent as assigned.
  • Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to break down revenue, covers, waiters’ fees, tips paid out, and settlements by type and cashier.
  • Run audit reports and journals from all credit card and computer systems.
  • Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Balance all revenue and settle accounts nightly, maintain files, and reset the system for the next day’s operations.
  • Make corrections and adjustments and handle any computer issues that may arise.
  • Ensure all reports and backup vouchers are complete and filed properly.
  • Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
  • Review and correct discrepancies in the Front Desk System.
  • Coordinate the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next-day operations.
  • Diligently fulfilled responsibilities of front desk supervision, guest service agent, reservations agent, and telephone operator as needed.
  • Maintain focus on guests, ensuring a pleasant, efficient experience when checking 1n/out or resolving issues.

SUPPORTIVE FUNCTIONS:
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
  • Answer calls incoming to the hotel and hotel guests.
  • Assist guests with calls and messages.
  • Ability to communicate effectively with guests, vendors, and other associates.
  • Ability to adhere to all applicable Federal, state, local, safety, and health standards.
  • Ability to assist with the design and preparation of statistical reports and presentations as needed.
  • Ability to accurately reports information.
  • Ability to scrupulously follow all Driftwood and hotel policies and procedures.
  • Attend required Hotel meetings.