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3Rd Shift Reservations Agent Jobs (NOW HIRING)

The Ivy Hotel

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

Embark on a journey of refined hospitality as a Reservations Agent at Hotel Jerome and Hotel Madeline, where every interaction becomes an artful orchestration of bespoke experiences. In this ...

The Condado Plaza Hotel

PR · On-site

$15/hr

Reviews and audits third parties and consolidate. * Assists management by booking transient ... Requirements: * 1-2 years of experience in reservations or as a guest services agent. * High school ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and ... Must be available to work a flexible schedule (8-hour shift) Physical Requirements: * Prolonged ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and ... Must be available to work a flexible schedule (8-hour shift) Physical Requirements: * Prolonged ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and ... Must be available to work a flexible schedule (8-hour shift) Physical Requirements: * Prolonged ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and ... Must be available to work a flexible schedule (8-hour shift) Physical Requirements: * Prolonged ...

The Ivy Hotel

Reservations Agent

Baltimore, MD

$16 - $19.75/hr

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is ... shift * Processes all external and internal calls either by redirecting calls or assisting the ...

New

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$15.25 - $19.25/hr

Reservations Agent A Reservations Agent helps future guests plan their vacations by informing them ... Standing /Sitting for up to eight hours per shift * Ability to workdays, nights, weekends, holidays.

Vacatia

Reservations Agent

Las Vegas, NV · On-site

$15.50 - $19.25/hr

Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to ... Timeshare, hotel, or travel agent experience strongly preferred. * Strong communication, service ...

Vacatia

Reservations Agent

Kissimmee, FL

$14.25 - $17.75/hr

Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to ... Timeshare, hotel, or travel agent experience strongly preferred. * Strong communication, service ...

Relais & Châteaux

Reservations Agent

Baltimore, MD

$16 - $19.75/hr

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is ... shift * Processes all external and internal calls either by redirecting calls or assisting the ...

New

Relais & Châteaux

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

... shift * Processes all external and internal calls either by redirecting calls or assisting the ... Prior experience as a front desk/reservations agent * Property Management Software (PMS) knowledge.

Vacatia

Reservations Agent

Kissimmee, FL · On-site

$14.25 - $17.75/hr

Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to ... Timeshare, hotel, or travel agent experience strongly preferred. * Strong communication, service ...

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3Rd Shift Reservations Agent information

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How much do 3rd shift reservations agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for 3rd shift reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a 3rd shift reservations agent?

To thrive as a 3rd Shift Reservations Agent, you need excellent customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation management systems, call center software, and basic computer applications is typically required. Strong communication, problem-solving abilities, and the capacity to stay calm under pressure are important soft skills for this role. These skills ensure efficient and accurate booking processes, high customer satisfaction, and reliable service during overnight hours.

What is the difference between 3Rd Shift Reservations Agent vs Customer Service Representative?

Aspect3Rd Shift Reservations AgentCustomer Service Representative
CredentialsBasic computer skills, reservation system trainingBasic computer skills, communication skills
Work EnvironmentNight shift, call center or office settingDay or evening shifts, call center or office setting
Industry UsageTravel, hospitality, transportationVarious industries including retail, telecom, hospitality
Search IntentNight reservations, booking supportGeneral customer support, inquiries

The main difference is that 3Rd Shift Reservations Agents focus on managing reservations during overnight hours, often in travel or hospitality sectors, while Customer Service Representatives handle a broader range of customer inquiries across multiple industries during regular hours. Both roles require strong communication skills and basic computer knowledge, but their work hours and specific responsibilities differ.

What is a 3rd shift reservations agent?

3rd shift reservations agents are customer service representatives who work overnight hours, typically handling booking requests, cancellations, and inquiries for hotels, airlines, car rentals, or other reservation-based businesses. Their primary responsibilities include providing assistance to customers during late-night or early-morning hours when regular daytime staff may not be available. This role often requires strong communication skills, the ability to work independently, and comfort with overnight schedules. Many 3rd shift agents work remotely or in a call center environment, ensuring 24/7 support for customers.

What are common challenges faced by 3rd shift reservations agents and how can they be managed?

3rd Shift Reservations Agents often work overnight hours, which can present unique challenges such as adjusting to a nocturnal schedule and managing limited immediate support from daytime supervisors. Additionally, agents may encounter a higher volume of urgent or last-minute booking requests, requiring strong problem-solving skills and the ability to remain calm under pressure. To manage these challenges, it’s helpful to establish a consistent sleep routine, utilize available communication tools to connect with team members, and develop a deep understanding of booking systems to handle requests efficiently. Employers often provide training and resources to support agents during these hours, making adaptability and self-motivation key assets for success in this role.

What skills do you need to be a 3Rd Shift Reservations Agent?

A 3rd shift reservations agent needs strong communication and customer service skills to handle inquiries effectively. Attention to detail, proficiency with reservation systems or booking software, and the ability to work independently during overnight hours are also important. Basic computer skills and the ability to remain calm under pressure are essential for success in this role.
More about 3Rd Shift Reservations Agent jobs
What cities are hiring for 3Rd Shift Reservations Agent jobs? Cities with the most 3Rd Shift Reservations Agent job openings:
What are the most commonly searched types of Reservations Agent jobs? The most popular types of Reservations Agent jobs are:
What job categories do people searching 3Rd Shift Reservations Agent jobs look for? The top searched job categories for 3Rd Shift Reservations Agent jobs are:
3Rd Shift Reservations Agent jobs near you
Infographic showing various 3Rd Shift Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

AVERILL HOSPITALITY EMPLOYMENT

Whitefish, MT • On-site

$19 - $21/hr

Other

Retirement, PTO

Posted 23 days ago

Job description

Reservation Agent

We are looking for a Reservation Agent to help our guests book their dream getaway! All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

Averill Hospitality is seeking a Reservations Agent to join our Reservations Team Full-Time and In-Person at $19 - $21 Hourly DOE.

Averill Hospitality is a family-owned parent company to several properties, such as; The Lodge at Whitefish Lake Resort, Firebrand hotel, Whitefish Riverfront Hotel, and many more. Our customer experience focuses on authentic Montana hospitality that creates lasting memories.

Principle Responsibilities And Position Purpose:

A Reservations Agent is responsible for fulfilling reservation requests and questions via phone and email and according to established protocols.

A key role for every Averill Hospitality Team Member is to serve as an ambassador of the company and its properties, positively engaging owners, guests, and the community at every opportunity.

Main Duties And Responsibilities:

  • Be present and available for reservations calls, spending the shift managing requests for new reservations, modifications to existing reservations, and responding to general questions about the property and the area.
  • Secure new and modify existing reservations with high attention to detail and in accordance with established policies, following the Signature Service protocols for success.
  • Check emails, respond in a timely and appropriate manner, and file according to established processes.
  • Maintain a clean and tidy workstation.
  • Complete the daily checklist and communicate any challenges and/or opportunities to the department leadership.

Specific Job Knowledge, Skills, And Abilities:

  • Desire to provide exceptional guest experiences, a passion for quality, and attention to detail. Responds promptly to guests needs and takes ownership of the overall guest experience.
  • Strong communication skills.
  • Exhibit an attitude that encourages an open, stimulating, and trusting environment that reflects our Company Mission, Brand Promise, and Values.
  • Computer literacy and the ability to learn programs and systems are integral to the role.
  • Must be alert, able to interpret and follow instructions and guidelines set by the hotel's policy and procedures, keep commitment, and complete tasks of time.

Qualification Standards:

Education

  • High School diploma or equivalent

Experience/ Licenses Or Certificates

  • Experience in the hospitality industry is an asset
  • Familiarity with Whitefish and local attractions is an asset

Schedule / Holidays/ PTO:

This position requires regular, reliable, and punctual attendance. A Reservations Agent may be scheduled to work up to 8-hours a day between the hours of 7 am and 7 pm any day of the week, in accordance with business needs. Working evenings, weekends, and holidays is required. This position is in-person in our office at the Lodge at Whitefish Lake.

A Reservations Agent will typically be available during peak seasons.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Averill Hospitality offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

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