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Reservations Agent Jobs in Rhode Island (NOW HIRING)

Relais & Châteaux

Front Desk Agent

Westerly, RI · On-site

$19 - $21/hr

Company Description Ocean House Management Weekapaug Inn Front Desk Agent Full Time Hourly ... Receives reservation enquiries and books reservations for future hotel guests. * Handles ...

Weekapaug Inn

Front Desk Agent

Westerly, RI · On-site

Company Description Ocean House Management Weekapaug Inn Front Desk Agent Full Time Hourly ... Receives reservation enquiries and books reservations for future hotel guests. * Handles ...

Relais & Châteaux

Front Desk Agent

Westerly, RI · On-site

$19 - $21/hr

Company Description Ocean House Management Weekapaug Inn Front Desk Agent Full Time Hourly ... Receives reservation enquiries and books reservations for future hotel guests. * Handles ...

Davidson Hospitality Group

Front Desk Agent

Newport, RI · On-site

$22/hr

... handling reservations. Join our energetic team as a Front Desk Agent and be part of creating ... memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to ...

The Chanler

Guest Service Agent

Newport, RI · On-site

$15 - $19/hr

Responsibilities include making, modifying, and canceling reservations; warmly welcoming and assisting guests; coordinating requests across departments; resolving concerns with professionalism and ...

Auberge Collection

Front Desk Agent

Newport, RI · On-site

$14.25 - $18/hr

... Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests ... Handle room reservations, confirm guest details, assign rooms, and communicate any special requests ...

Auberge Collection

Front Desk Agent

Newport, RI · On-site

$14.25 - $18/hr

... Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests ... Handle room reservations, confirm guest details, assign rooms, and communicate any special requests ...

Newport Bay Club

Guest Services

Newport, RI · On-site

$17 - $19/hr

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team at a premier ... managing reservations and coordinating special requests for guests. - Uphold high standards of ...

The Pell

Guest Services Agent

Middletown, RI · On-site

$18 - $21/hr

... Agent is responsible for providing attentive, courteous and efficient service to all guests during ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

The Pell

Guest Services Agent

Middletown, RI · On-site

$15 - $19/hr

... Agent is responsible for providing attentive, courteous and efficient service to all guests during ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

Highgate Hotels

Guest Services Agent

Middletown, RI · On-site

$15 - $19/hr

... Agent is responsible for providing attentive, courteous and efficient service to all guests during ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

The Pell

Guest Services Agent

Middletown, RI · On-site

$15 - $19/hr

... Agent is responsible for providing attentive, courteous and efficient service to all guests during ... Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

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Showing results 21-40

All JobsReservations Agent JobsReservations Agent Jobs in Rhode Island

Reservations Agent information

See Rhode Island salary details

$10

$17

$22

How much do reservations agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for reservations agent in Rhode Island is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

More about Reservations Agent jobs

What are the most commonly searched types of Reservations Agent jobs in Rhode Island?

The most popular types of Reservations Agent jobs in Rhode Island are:

What job categories do people searching Reservations Agent jobs in Rhode Island look for?

The top searched job categories for Reservations Agent jobs in Rhode Island are:

What cities in Rhode Island are hiring for Reservations Agent jobs?

Cities in Rhode Island with the most Reservations Agent job openings:

What are popular job titles related to Reservations Agent jobs in RI?

For Reservations Agent jobs in RI, the most frequently searched job titles are:

Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Rhode Island as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $35,534 per year, or $17.1 per hour.

Front Desk Agent

Relais & Châteaux

Westerly, RI • On-site

$19 - $21/hr

Full-time

Posted 11 days ago

Job description

Company Description
Ocean House Management
Weekapaug Inn
Front Desk Agent
Full Time Hourly
Weekapaug, RI, Westerly, RI, US
Salary Range:$19.00 To $21.00 Hourly
A Collection Unlike Any Other
The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 18 Signature Suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.
The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.
The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.
Scope of Position
The Night Auditor/Guest Relations Agent serves as the guest liaison for both resort and non-resort services to our guests. Constantly and consistently exhibit Ocean House Collections core values and standards of behavior including adherence to the Forbes 5-Star standards. The ideal candidate will pro-actively greet guests warmly and provide a pleasant and comfortable experience. Where possible, pro-actively offer services, and resolutions that are personalized to the guests needs. In addition, possess an exceptional ability to engage in friendly, polite conversation even if a guest becomes upset.
Hourly Staff Schedule Requirements
All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.
The ideal candidate will have the flexibility to work both evening shifts (3-11pm) and overnight shifts (11pm-7am). The scheduling manager will make every effort to keep the schedule consistent to accommodate a healthy work/life balance and routine; however reasonable flexibility during high season is required.
Reporting Relationship
Internal: The Night Auditor/Guest Relations Agent reports to the Front of House Manager, and in the absence, the Night Audit Manager.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Process thenightlyauditsequencesto reset for the next day's business in balancing applicable functions and is able to verify accuracy of credit card transactions and batch reports.
  • Maintains scheduled walk through / security checks of property's public areas to ensure staff and guest safety.
  • Answers phone and attends to guestrequestswhen necessary and to his/ her best ability.(Communicates toSupervisor/ Manager if needed)
  • Check-in/Check-out of hotel guests according to company standards.
  • Receives reservation enquiries and books reservations for future hotel guests.
  • Handles guestchallengesand inquiries in person, over the phone or via written communication.
  • Provides information on the local area and activities as required (acts as concierge when necessary).
  • Reconcilingcredit cardscharges.
  • Files correspondence, reports and any other paperwork as outlined in check lists/ SOP's.
  • Processes cash and any other forms of payments.
  • Keepsstaffknowledgeable of all aspects of daily operations, such as special events, packages, promotions, group check-ins, etc.through daily reports.
  • Keep a hazard free workenvironment andis familiar with all emergency procedures of each property.
  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
  • Responsible for practicing,managing,and promotingthe Company's Statement of Purpose, Service Excellence Pillars, and Declarationsso that it becomes an intricate part of the everyday operation.
  • Represent theCompanywith a positive attitude and professionalpresentation.
  • Follow sustainability guidelines and practices related tothe Company's sustainability programs.
  • Carry out any other duties which fall within the broad spirit,scope,and purpose of this job description and which are commensurate with the role.

Required Job Knowledge, Skills, Qualifications and Education
  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  • Proficiency in Microsoft word, outlook and excel. Working knowledge of Maestro is preferred.
  • Experience in a guest-facing service role preferred.
  • Luxury hospitality experience preferred.
  • Time spent in a high-pressure, high-volume atmosphere preferred.
  • Previous experience on a professional team preferred.
  • Fluency in English both verballyand in writing.
  • Ability toperform job functions with attention to detail,speed,and accuracy under pressure of tense/confrontational situations.
  • Uphold the Companystandards,policies,and procedures.
  • Prioritize and organizetasks and work area.
  • Ability toremain calm and resolveproblems using good judgementas interpreted by themanagement.
  • Follow directions.
  • Work cohesively with co-workers as part of a team.
  • Maintain confidentiality of guest/staffinformation and pertinentcompanydata.

Job Description
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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