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Guest Service Representative Jobs (NOW HIRING)

Clipper Petroleum

Guest Service Representative

Marietta, GA

$12.25 - $15/hr

Guest Service Representative Store 64 - Marietta, GA 30062 Overview Level entry position type full-time/part-time job shift any education level none travel percentage none category restaurant - food ...

Clipper Petroleum

Guest Service Representative

Smyrna, GA · On-site

$13.25 - $16.25/hr

Guest Service Representative Store 77 - Smyrna, GA 30034 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Travel Percentage None Category Retail Description POSITION SUMMARY: The ...

Dreamscape Hospitality

Guest Service Rep

The Woodlands, TX

$12.25 - $15/hr

Guest Service Representative Job Summary: We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional ...

Clipper Petroleum

Guest Service Representative

Atlanta, GA

$13 - $15.75/hr

Guest Service Representative Store 32 - Atlanta, GA 30346 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Travel Percentage None Category Retail Description POSITION SUMMARY: The ...

Dreamscape Hospitality

Guest Service Rep

The Woodlands, TX · On-site

$12.25 - $15/hr

Guest Service Representative Job Summary: We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional ...

Dreamscape Hosptality

Guest Service Rep

Spring, TX · On-site

$12.25 - $15/hr

Guest Service Representative Job Summary: We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional ...

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How much do guest service representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for guest service representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What jobs make $3,000 a month without a degree?

Guest Service Representatives can earn around $3,000 per month with experience, strong communication skills, and customer service abilities. Many positions in retail, hospitality, or call centers offer such wages, often requiring on-the-job training rather than formal degrees.

What are Guest Service Representatives?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a Guest Service Representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

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Guest Service Representative jobs near you
Guest Service Representative

Guest Service Representative

Newport Hospitality Group

Mint Hill, NC • On-site

$12.75 - $15.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Guest Service Representative

The Guest Service Representative (GSR) embodies the property's commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Benefits:
  • Insurance (health, dental, vision, etc.)
  • Paid time off (vacation, sick leave, holidays)
  • 401K retirement plan
  • DailyPay: Access your earned wages when needed.
  • Special team member hotel rates for travel enthusiasts.
Responsibilities:
  • Check guests in and out of the property
  • Handle guest inquiries and provide information about the local area
  • Assist with resolving guest complaints and issues
  • Process payments and maintain accurate records
  • Collaborate with other team members to ensure guest satisfaction
Requirements:
  • Excellent customer service skills
  • Strong communication and interpersonal abilities
  • Attention to detail and problem-solving skills
  • Ability to work in a fast-paced environment
  • Previous experience in a customer-facing role is a plus

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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