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Guest Service Representative Jobs (NOW HIRING)

My Place Hotels

Guest Service Representative

Wixom, MI · On-site

$16/hr

As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check-ins and check-outs ...

Nothing Bundt Cakes

Guest Service Representative

Brandon, FL · On-site

$12.25 - $15/hr

Guest Service Representative OPEN AVAILABILITY Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative ...

OCI Hospitality

Guest Service Representative

Fort Myers, FL · On-site

$12.50 - $15.50/hr

Guest Service Representatives are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay.

Comfort Suites

Guest Service Representative

Prestonsburg, KY · On-site

$14.50 - $17.50/hr

The best Guest Service Representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm. Benefits * Flexible Schedule * Hotel Travel Discounts

Dreamscape Hospitality

Guest Service Rep

Park City, UT · On-site

$14 - $17.25/hr

Description Guest Services Representative We are seeking a friendly and professional Guest Services Representative to join our team. In this role, you will be the first point of contact for our ...

My Place Hotels

Guest Service Representative

Wixom, MI · On-site

$16/hr

As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check-ins and check-outs ...

Arihant Inc

Guest Service Representative

Spartanburg, SC · On-site

$11/hr

As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in ...

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Guest Service Representative information

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How much do guest service representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for guest service representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What are the duties of a guest service agent?

A guest service agent is responsible for welcoming guests, checking them in and out, handling reservations, addressing guest inquiries and complaints, and providing information about hotel services and local attractions. They often use property management systems and must maintain a professional and friendly demeanor throughout their shift. Good communication skills and attention to detail are essential for this role.

What are Guest Service Representatives?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a Guest Service Representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

Can I be a receptionist with no experience?

Guest Service Representative positions often do not require prior experience, as they focus on customer service skills, communication, and a friendly attitude. Employers may provide on-the-job training, and having basic computer skills or familiarity with scheduling and reservation systems can be helpful. Entry-level roles are common for those new to the field.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

What jobs pay 4000 a week without a degree?

Guest Service Representatives typically do not earn $4,000 per week without advanced experience or additional income sources. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or specialized trades such as real estate, certain sales positions, or skilled labor with overtime. Most jobs paying this amount require significant experience, skills, or certifications beyond a standard entry-level role.

What is a guest service representative?

A guest service representative is a customer service professional who assists guests, answers questions, handles reservations, and resolves issues to ensure a positive experience. They typically work in hospitality settings such as hotels, resorts, or other service industries and need strong communication and problem-solving skills.
More about Guest Service Representative jobs
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Guest Service Representative jobs near you
Infographic showing various Guest Service Representative job openings in the United States as of July 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Service Representative

INTERSTATE LODGING CO LLC

Cottondale, AL • On-site

$12 - $14.50/hr

Part-time

Posted 14 days ago

Job description

Guest Services Representative - Job Description
Our Guest Services Representatives are the heart of the hotel - the friendly faces who welcome guests, make them feel at home, and ensure their stay is smooth from start to finish. If you enjoy helping people, staying organized, and being part of a supportive, upbeat team, this role is a great fit.
As a GSR, you'll greet guests with warmth, assist with check-ins and check-outs, answer questions, and provide exceptional service with a smile. You'll work closely with housekeeping, maintenance, and management to keep the hotel operating smoothly and to help every guest feel valued and cared for.
This role is perfect for those who enjoy a blend of customer service, problem-solving, and teamwork in a positive hospitality environment.
What You'll Do
  • Welcome every guest with a warm, friendly attitude and excellent customer service.
  • Assist with check-in, check-out, reservations, and room assignments.
  • Answer phone calls politely and promptly, offering helpful information and support.
  • Provide guests with information about hotel services, amenities, and local attractions.
  • Resolve guest concerns with patience, professionalism, and a "let me help you" attitude.
  • Work closely with housekeeping and maintenance to ensure rooms and facilities are ready for guests.
  • Maintain a clean, organized, and inviting front desk and lobby area.
  • Handle payments, receipts, and documentation accurately and responsibly.
  • Follow brand and WHM procedures to ensure a consistent, high-quality experience.
  • Support your teammates with positivity and a willingness to help wherever needed.

Every interaction you have with a guest is an opportunity to make their stay memorable - and you're empowered to deliver that warm, welcoming experience every time.
Qualifications - Guest Services Representative
  • Friendly, approachable personality with a genuine desire to make guests feel welcomed and valued.
  • Customer service or hospitality experience preferred, but not required - we are happy to train the right person.
  • Strong communication skills, both verbal and written, with the ability to stay calm and professional.
  • Reliable and punctual, with dependable transportation and consistent attendance.
  • Comfortable using computers, hotel systems, and basic office equipment (training provided).
  • Organized and able to multitask, especially during busy times.
  • Team player, willing to support coworkers and collaborate across departments.
  • Able to stand for extended periods and perform light physical tasks (lifting up to 25 lbs, bending, reaching, etc.).
  • Positive attitude, strong work ethic, and a commitment to excellent guest service.
  • Professional appearance and demeanor, representing WHM with pride and kindness.
  • Legally authorized to work in the United States.

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