Guest Service Desk Clerk
$13.25 - $16.25/hr
Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...
Guest Service Desk Clerk
$13.25 - $16.25/hr
Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...
Guest Service Desk Clerk
Baraboo, WI · On-site
$13.25 - $16.25/hr
Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...
Guest Service Desk Clerk
Baraboo, WI · On-site
$13.25 - $16.25/hr
Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...
Guest Service Desk Clerk
$13.25 - $16.25/hr
Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...
Guest Service Desk Clerk
$13.25 - $16.25/hr
Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...
Guest Service Desk Clerk
Kimberly, WI · On-site
$14 - $17.25/hr
Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...
Guest Service Desk Clerk
Kimberly, WI · On-site
$14 - $17.25/hr
Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...
Guest Service Desk Clerk
Baraboo, WI · On-site
$13.25 - $16.25/hr
Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...
Guest Service Desk Clerk
Baraboo, WI · On-site
$13.25 - $16.25/hr
Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...
Guest Service Desk Clerk
Madison, WI · On-site
$14 - $17.50/hr
Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...
Guest Service Desk Clerk
Madison, WI · On-site
$14 - $17.50/hr
Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...
Guest Service Desk Clerk
$13.25 - $16.25/hr
Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...
Guest Service Desk Clerk
$13.25 - $16.25/hr
Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...
Guest Service Desk Clerk
Madison, WI · On-site
$14 - $17.50/hr
Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...
Guest Service Desk Clerk
Madison, WI · On-site
$14 - $17.50/hr
Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...
Service Desk Coordinator
Twinsburg, OH · On-site
$15 - $18/hr
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Twinsburg, OH · On-site
$15 - $18/hr
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Charlotte, NC · On-site
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Charlotte, NC · On-site
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Twinsburg, OH · On-site
$15.25 - $19.75/hr
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Twinsburg, OH · On-site
$15.25 - $19.75/hr
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Twinsburg, OH · On-site
$15 - $18/hr
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Quick apply
Service Desk Coordinator
Twinsburg, OH · On-site
$15 - $18/hr
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
New York, NY · On-site
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
New York, NY · On-site
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Columbus, OH · On-site
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Columbus, OH · On-site
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Virginia Beach, VA · On-site
$15/hr
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Virginia Beach, VA · On-site
$15/hr
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Columbus, OH · On-site
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Quick apply
Service Desk Coordinator
Columbus, OH · On-site
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. The ...
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. The ...
Service Desk Coordinator
Charlotte, NC · On-site
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Charlotte, NC · On-site
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Columbus, OH · On-site
$15/hr
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Service Desk Coordinator
Columbus, OH · On-site
$15/hr
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...
Guest Service Desk information
See salary details
$8.65 - $11.32
6% of jobs
$11.32 - $13.99
9% of jobs
$14.79 is the 25th percentile. Wages below this are outliers.
$13.99 - $16.65
31% of jobs
The median wage is $17.04 / hr.
$16.65 - $19.32
25% of jobs
$21.05 is the 75th percentile. Wages above this are outliers.
$19.32 - $21.98
5% of jobs
$21.98 - $24.65
9% of jobs
$24.65 - $27.32
5% of jobs
$27.32 - $29.98
4% of jobs
$29.98 - $32.65
1% of jobs
$32.65 - $35.31
1% of jobs
$35.31 - $37.98
2% of jobs
$8
$20
$37
How much do guest service desk jobs pay per hour?
As of Jun 8, 2026, the average hourly pay for guest service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.
What are some common challenges faced by Guest Service Desk associates and how can they be managed effectively?
Guest Service Desk associates often encounter high volumes of customer inquiries and must efficiently resolve a variety of issues, from returns to general information requests. Staying patient and maintaining a positive attitude during busy or stressful periods is key. Strong communication skills and familiarity with store policies help associates handle challenging situations smoothly. Additionally, working closely with other departments ensures quick resolution of guest concerns and supports a collaborative work environment.
What are the key skills and qualifications needed to thrive as a Guest Service Desk Associate, and why are they important?
To thrive as a Guest Service Desk Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is typically required. Excellent communication, patience, and a positive attitude help you effectively assist guests and manage challenging situations. These skills ensure smooth guest experiences and uphold the business’s reputation for quality service.
What is the difference between Guest Service Desk vs Front Desk Agent?
| Aspect | Guest Service Desk | Front Desk Agent |
|---|---|---|
| Credentials | Customer service experience, possibly some certifications | Customer service skills, hospitality training |
| Work Environment | Hotels, resorts, event venues | Hotels, motels, hospitality establishments |
| Employer & Industry | Hospitality industry, customer service roles | Hospitality industry, front-line customer service |
| Search & Comparison Intent | Understanding roles, job requirements, career paths | Similar roles, job duties, qualifications |
The Guest Service Desk and Front Desk Agent roles both serve as customer-facing positions in the hospitality industry. While they share similar skills and work environments, the Guest Service Desk often handles more specialized guest inquiries and service issues, whereas the Front Desk Agent primarily manages check-ins, check-outs, and reservations. Both roles require strong customer service skills and hospitality knowledge, but their specific duties may vary depending on the establishment.
What are Guest Service Desk jobs?
Guest Service Desk jobs involve assisting customers or visitors by answering their inquiries, resolving issues, and providing information about services or facilities. Employees in this role are often the first point of contact and are responsible for creating a positive experience for guests. Duties may include handling complaints, managing reservations, processing payments, and coordinating with other departments to ensure guest satisfaction. Strong communication, problem-solving, and organizational skills are important for success in this role.
More about Guest Service Desk jobs
What cities are hiring for Guest Service Desk jobs? Cities with the most Guest Service Desk job openings:
What job categories do people searching Guest Service Desk jobs look for? The top searched job categories for Guest Service Desk jobs are:
$13.25 - $16.25/hr
Part-time
Dental, Vision, Retirement
Posted just now
Festival Foods rating
6.4
Based on 270 frontline employees who took The Breakroom Quiz
35th of 114 rated grocery stores
Job description
Location : NameBarabooPosition TypePart-TimeCompany OverviewABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.Location : Address615 Linn StreetLocation : CityBarabooLocation : State/ProvinceWILocation : Postal Code53913Indeed#FFMED Employment Type: PART_TIME
At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.
Job SummaryJoin our Festival Foods team as a Guest Services Clerk!
Job Title: Guest Service Desk Clerk
Reports to: Guest Services Manager
External Job DescriptionWhat You'll Do:
As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include:
- Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner-whether in-person, by phone, or electronically.
- Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
- Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
- Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
- Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.
- Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Collaborate with the Team: Perform other duties as assigned.
What We're Looking For:
To succeed as a Festival Foods Guest Services Clerk, you should have:
- Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
- Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
- Attention to Detail: The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks.
- Communication Skills: Ability to communicate effectively with both guests and associates.
- Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services.
- Teamwork: Strong communication and collaboration skills, with an interest in supporting your team's success.
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
- Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed
Work Schedule:
The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.
This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment at Festival Foods.
Benefits OverviewWHY YOU'LL LOVE IT HERE:What Festival Foods employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Festival Foods
Sourced by ZipRecruiter
Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.
Industry
Retail
Company size
5,001 - 10,000 Employees
Headquarters location
De Pere, WI, US
Year founded
1946