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Guest Service Desk Jobs (NOW HIRING)

Festival Foods

Guest Service Desk Clerk

La Crosse, WI · On-site

$13.75 - $17/hr

Guest Service Desk Clerk Join our Festival Foods team as a Guest Service Desk Clerk. Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk ...

New

Festival Foods

Guest Service Desk Clerk

La Crosse, WI · On-site

$13.75 - $17/hr

Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...

New

Festival Foods

Guest Service Desk Clerk

Fond Du Lac, WI · On-site

$13.75 - $17/hr

Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...

Festival Foods

Guest Service Desk Clerk

Green Bay, WI · On-site

$13.50 - $16.75/hr

Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...

New

Festival Foods

Guest Service Desk Clerk

Baraboo, WI

$13.25 - $16.25/hr

Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...

Festival Foods

Guest Service Desk Clerk

Baraboo, WI

$13.25 - $16.25/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

Festival Foods

Guest Service Desk Clerk

Weston, WI · On-site

$14 - $17.25/hr

Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...

Festival Foods

Guest Service Desk Clerk

Baraboo, WI · On-site

$13.25 - $16.25/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

Festival Foods

Guest Service Desk Clerk

Weston, WI · On-site

$14 - $17.25/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

Festival Foods

Guest Service Desk Clerk

La Crosse, WI

$13.75 - $17/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

Festival Foods

Guest Service Desk Clerk

Fond Du Lac, WI · On-site

$13.75 - $17/hr

Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...

Festival Foods

Guest Service Desk Clerk

Green Bay, WI · On-site

$13.50 - $16.75/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

New

Festival Foods

Guest Service Desk Clerk

Fond Du Lac, WI · On-site

$13.75 - $17/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

Festival Foods

Guest Service Desk Clerk

Fond Du Lac, WI · On-site

$13.75 - $17/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

Festival Foods

Guest Service Desk Clerk

Weston, WI · On-site

$14 - $17.25/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

Festival Foods

Guest Service Desk Clerk

La Crosse, WI

$13.75 - $17/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

Festival Foods

Guest Service Desk Clerk

Green Bay, WI

$13.50 - $16.75/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

Festival Foods

Guest Service Desk Clerk

Green Bay, WI

$13.50 - $16.75/hr

Guest Service Desk Clerk Reports to: Guest Services Manager What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide Outstanding Service: Take ...

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Guest Service Desk information

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$8

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How much do guest service desk jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for guest service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is the highest paid receptionist job?

The highest paid receptionist roles are often executive or administrative receptionists in large corporations or specialized industries like healthcare or legal services, with salaries reaching over $50,000 annually. Senior or specialized receptionists with additional skills, certifications, or management responsibilities tend to earn higher wages.

Can I be a receptionist with no experience?

Guest Service Desk roles often do not require prior experience, as training is typically provided on the job. Basic skills such as communication, customer service, and computer literacy can help you qualify, but many employers consider entry-level candidates without experience for these positions.

What are some common challenges faced by Guest Service Desk associates and how can they be managed effectively?

Guest Service Desk associates often encounter high volumes of customer inquiries and must efficiently resolve a variety of issues, from returns to general information requests. Staying patient and maintaining a positive attitude during busy or stressful periods is key. Strong communication skills and familiarity with store policies help associates handle challenging situations smoothly. Additionally, working closely with other departments ensures quick resolution of guest concerns and supports a collaborative work environment.

What are the key skills and qualifications needed to thrive as a Guest Service Desk Associate, and why are they important?

To thrive as a Guest Service Desk Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is typically required. Excellent communication, patience, and a positive attitude help you effectively assist guests and manage challenging situations. These skills ensure smooth guest experiences and uphold the business’s reputation for quality service.

What is a guest service worker?

A guest service worker is responsible for assisting and welcoming guests in settings such as hotels, resorts, or events. Their duties include providing information, handling check-ins and check-outs, and addressing guest needs to ensure a positive experience. Good communication skills and customer service experience are important for this role.

What is someone who works at a front desk called?

Someone who works at a front desk is typically called a front desk clerk, receptionist, or guest service associate. These roles involve greeting visitors, answering inquiries, and managing reservations or appointments, often requiring good communication and organizational skills.

What is the difference between Guest Service Desk vs Front Desk Agent?

AspectGuest Service DeskFront Desk Agent
CredentialsCustomer service experience, possibly some certificationsCustomer service skills, hospitality training
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer service rolesHospitality industry, front-line customer service
Search & Comparison IntentUnderstanding roles, job requirements, career pathsSimilar roles, job duties, qualifications

The Guest Service Desk and Front Desk Agent roles both serve as customer-facing positions in the hospitality industry. While they share similar skills and work environments, the Guest Service Desk often handles more specialized guest inquiries and service issues, whereas the Front Desk Agent primarily manages check-ins, check-outs, and reservations. Both roles require strong customer service skills and hospitality knowledge, but their specific duties may vary depending on the establishment.

What are Guest Service Desk jobs?

Guest Service Desk jobs involve assisting customers or visitors by answering their inquiries, resolving issues, and providing information about services or facilities. Employees in this role are often the first point of contact and are responsible for creating a positive experience for guests. Duties may include handling complaints, managing reservations, processing payments, and coordinating with other departments to ensure guest satisfaction. Strong communication, problem-solving, and organizational skills are important for success in this role.
More about Guest Service Desk jobs
What job categories do people searching Guest Service Desk jobs look for? The top searched job categories for Guest Service Desk jobs are:
Guest Service Desk jobs near you
Infographic showing various Guest Service Desk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Guest Service Desk Clerk

Guest Service Desk Clerk

Festival Foods

La Crosse, WI • On-site

$13.75 - $17/hr

Other

Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Festival Foods rating

6.4

Company rating: 6.4 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

40th of 121 rated grocery stores

Job description

Guest Service Desk Clerk

Join our Festival Foods team as a Guest Service Desk Clerk.

Job Title: Guest Service Desk Clerk

Reports to: Guest Services Manager

What You'll Do:

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include:

  • Provide outstanding service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional mannerwhether in-person, by phone, or electronically.
  • Ensure smooth operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
  • Support guest needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
  • Quality standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
  • Money handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.
  • Honor commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Collaborate with the team: Perform other duties as assigned.

What We're Looking For:

  • Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
  • Customer focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
  • Attention to detail: The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks.
  • Communication skills: Ability to communicate effectively with both guests and associates.
  • Technical skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services.
  • Teamwork: Strong communication and collaboration skills, with an interest in supporting your team's success.

Physical demands and work environment:

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Work schedule: The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.

This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment at Festival Foods.

Benefits OverviewWhy You'll Love It Here:
  • Associate discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!
  • Weekly pay & premium pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-week advanced scheduling: Better planning. Better balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & dental insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for your future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Location: Address

2500 State Road

Location: City

La Crosse

Location: State/Province

WI

Location: Postal Code

54601

What Festival Foods employees say

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About Festival Foods

Sourced by ZipRecruiter

Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

De Pere, WI, US

Year founded

1946

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