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Guest Service Desk Jobs (NOW HIRING)

steinsgardencenters

Guest Services - Service Desk

Mequon, WI · On-site

$13 - $16/hr

Associate- Guest Services -Service Desk Reports to: Store Manager, Assistant Store Manager, Department Lead Location: Mequon, WI Type: Non-Exempt Summary: The position requires enthusiasm to provide ...

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How much do guest service desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for guest service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by Guest Service Desk associates and how can they be managed effectively?

Guest Service Desk associates often encounter high volumes of customer inquiries and must efficiently resolve a variety of issues, from returns to general information requests. Staying patient and maintaining a positive attitude during busy or stressful periods is key. Strong communication skills and familiarity with store policies help associates handle challenging situations smoothly. Additionally, working closely with other departments ensures quick resolution of guest concerns and supports a collaborative work environment.

What are the key skills and qualifications needed to thrive as a Guest Service Desk Associate, and why are they important?

To thrive as a Guest Service Desk Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is typically required. Excellent communication, patience, and a positive attitude help you effectively assist guests and manage challenging situations. These skills ensure smooth guest experiences and uphold the business’s reputation for quality service.

What is the difference between Guest Service Desk vs Front Desk Agent?

AspectGuest Service DeskFront Desk Agent
CredentialsCustomer service experience, possibly some certificationsCustomer service skills, hospitality training
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer service rolesHospitality industry, front-line customer service
Search & Comparison IntentUnderstanding roles, job requirements, career pathsSimilar roles, job duties, qualifications

The Guest Service Desk and Front Desk Agent roles both serve as customer-facing positions in the hospitality industry. While they share similar skills and work environments, the Guest Service Desk often handles more specialized guest inquiries and service issues, whereas the Front Desk Agent primarily manages check-ins, check-outs, and reservations. Both roles require strong customer service skills and hospitality knowledge, but their specific duties may vary depending on the establishment.

What are Guest Service Desk jobs?

Guest Service Desk jobs involve assisting customers or visitors by answering their inquiries, resolving issues, and providing information about services or facilities. Employees in this role are often the first point of contact and are responsible for creating a positive experience for guests. Duties may include handling complaints, managing reservations, processing payments, and coordinating with other departments to ensure guest satisfaction. Strong communication, problem-solving, and organizational skills are important for success in this role.
More about Guest Service Desk jobs
What cities are hiring for Guest Service Desk jobs? Cities with the most Guest Service Desk job openings:
What job categories do people searching Guest Service Desk jobs look for? The top searched job categories for Guest Service Desk jobs are:
Guest Service Desk jobs near you
Infographic showing various Guest Service Desk job openings in the United States as of June 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% Physical job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Guest Services - Service Desk

steinsgardencenters

Mequon, WI • On-site

$13 - $16/hr

Other

Posted 23 days ago

Job description

Position: Associate- Guest Services -Service Desk
 

Reports to: Store Manager, Assistant Store Manager, Department Lead

 

Location: Mequon, WI  

 

Type: Non-Exempt

 

Summary: The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

  • Greet customers promptly to make the customers feel welcomed within the retail location.
  • Develop and maintain a professional and courteous relationship with customers and co-workers.
  • Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
  • Assist the management team in the implementation of merchandising and operational procedures.
  • Follow management direction in completing other duties as required.
  • Ensure appropriate merchandise stock levels, merchandise quality and presentation.
  • Ensure signage is current and displayed properly.
  • Stock and rotate products according to the company’s direction.
  • Ability to be cross trained across multiple departments.
  • Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
  • Conceptualize ideas for floral decorations and home décor displays.
  • Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
  • Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements: Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.

  • Must have good written and verbal communication skills along with exceptional customer service skills.
  • Must be able to work in both inside and outside environmental conditions, rain or shine.
  • Ability to multitask, prioritize, and work independently or within a team environment.
  • Great organizational and problem-solving skills.

Physical Demands:
 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear.  The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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