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Guest Service Desk Jobs (NOW HIRING)

Festival Foods

Guest Service Desk Clerk

La Crosse, WI · On-site

$13.75 - $17/hr

Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager External What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: * Provide ...

Festival Foods

Guest Service Desk Clerk

West Salem, WI · On-site

$13.75 - $17/hr

Guest Service Desk Clerk Join our Festival Foods team as a Guest Service Desk Clerk. What You'll Do: * Provide Outstanding Service: Take ownership of guest interactions by responding promptly to ...

Paul Mitchell Schools

Service Desk Coordinator

Charlotte, NC · On-site

$15.75 - $20.50/hr

He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...

Paul Mitchell Schools

Service Desk Coordinator

North Haven, CT · On-site

$16.25 - $21/hr

He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...

Paul Mitchell

Service Desk Coordinator

North Haven, CT

$16.25 - $21/hr

He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...

Paul Mitchell

Service Desk Coordinator

Twinsburg, OH

$15.25 - $19.75/hr

He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...

Paul Mitchell

Service Desk Coordinator

Columbus, OH · On-site

He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...

Paul Mitchell

Service Desk Coordinator

Charlotte, NC · On-site

He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We ...

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Infographic showing various Guest Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Guest Service Desk Clerk

Festival Foods

La Crosse, WI • On-site

$13.75 - $17/hr

Other

Dental, Vision, Retirement

Posted 23 days ago

Festival Foods rating

6.3

Company rating: 6.3 out of 10

Based on 280 frontline employees who took The Breakroom Quiz

45th of 122 rated grocery stores

Job description

Location : Name
La Crosse - Village
Position Type
Part-Time
Company Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.
Job Summary
Join our Festival Foods team as a Guest Services Clerk!
Job Title: Guest Service Desk Clerk
Reports to: Guest Services Manager
External Job Description
What You'll Do:
As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include:
  • Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner-whether in-person, by phone, or electronically.
  • Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
  • Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
  • Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
  • Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Collaborate with the Team: Perform other duties as assigned.
What We're Looking For:
To succeed as a Festival Foods Guest Services Clerk, you should have:
  • Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.
  • Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills.
  • Attention to Detail: The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks.
  • Communication Skills: Ability to communicate effectively with both guests and associates.
  • Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services.
  • Teamwork: Strong communication and collaboration skills, with an interest in supporting your team's success.
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed

Work Schedule:
The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.
This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment at Festival Foods.
Benefits Overview
WHY YOU'LL LOVE IT HERE:
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
    At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.
    Location : Address
    2500 State Road
    Location : City
    La Crosse
    Location : State/Province
    WI
    Location : Postal Code
    54601

    • What Festival Foods employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Festival Foods logo

    About Festival Foods

    Sourced by ZipRecruiter

    Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

    Industry

    Retail

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    De Pere, WI, US

    Year founded

    1946

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