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Guest Service Desk Jobs (NOW HIRING)

Paul Mitchell Schools

Front Desk Coordinator

Annapolis, MD · On-site

$18.25 - $21.50/hr

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. Must have basic computer software and telephone skills. The objective ...

Paul Mitchell

Front Desk Coordinator

Annapolis, MD

$16 - $20.75/hr

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. Must have basic computer software and telephone skills. The objective ...

Paul Mitchell Schools

Front Desk Coordinator

Annapolis, MD

$16 - $20.75/hr

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. Must have basic computer software and telephone skills. The objective ...

Giant Eagle

Service Desk Team Member

Cranberry, PA · On-site

Job Summary Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their ...

Paul Mitchell Advanced Education

Front Desk

Dallas, TX

$16.25 - $20.75/hr

He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. Minimum ...

Giant Eagle

Service Desk Team Member

Seven Fields, PA · On-site

Job Summary Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their ...

Paul Mitchell Schools

Front Desk

Carrollton, TX

$15.75 - $20.25/hr

He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. Minimum ...

TURNAGE BEAUTY INSTITUTE, LLC

Front Desk

Carrollton, TX · On-site

He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. Minimum ...

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Guest Service Desk information

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$8

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How much do guest service desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for guest service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by Guest Service Desk associates and how can they be managed effectively?

Guest Service Desk associates often encounter high volumes of customer inquiries and must efficiently resolve a variety of issues, from returns to general information requests. Staying patient and maintaining a positive attitude during busy or stressful periods is key. Strong communication skills and familiarity with store policies help associates handle challenging situations smoothly. Additionally, working closely with other departments ensures quick resolution of guest concerns and supports a collaborative work environment.

What are the key skills and qualifications needed to thrive as a Guest Service Desk Associate, and why are they important?

To thrive as a Guest Service Desk Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is typically required. Excellent communication, patience, and a positive attitude help you effectively assist guests and manage challenging situations. These skills ensure smooth guest experiences and uphold the business’s reputation for quality service.

What is the difference between Guest Service Desk vs Front Desk Agent?

AspectGuest Service DeskFront Desk Agent
CredentialsCustomer service experience, possibly some certificationsCustomer service skills, hospitality training
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer service rolesHospitality industry, front-line customer service
Search & Comparison IntentUnderstanding roles, job requirements, career pathsSimilar roles, job duties, qualifications

The Guest Service Desk and Front Desk Agent roles both serve as customer-facing positions in the hospitality industry. While they share similar skills and work environments, the Guest Service Desk often handles more specialized guest inquiries and service issues, whereas the Front Desk Agent primarily manages check-ins, check-outs, and reservations. Both roles require strong customer service skills and hospitality knowledge, but their specific duties may vary depending on the establishment.

What are Guest Service Desk jobs?

Guest Service Desk jobs involve assisting customers or visitors by answering their inquiries, resolving issues, and providing information about services or facilities. Employees in this role are often the first point of contact and are responsible for creating a positive experience for guests. Duties may include handling complaints, managing reservations, processing payments, and coordinating with other departments to ensure guest satisfaction. Strong communication, problem-solving, and organizational skills are important for success in this role.
More about Guest Service Desk jobs
What cities are hiring for Guest Service Desk jobs? Cities with the most Guest Service Desk job openings:
What job categories do people searching Guest Service Desk jobs look for? The top searched job categories for Guest Service Desk jobs are:
Guest Service Desk jobs near you
Infographic showing various Guest Service Desk job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Service Desk Coordinator

Paul Mitchell Schools

Virginia Beach, VA

Other

Posted 6 days ago

Paul Mitchell Schools rating

6.9

Company rating: 6.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

78th of 193 rated education and training

Job description

Rudy & Kelly Academy, A Paul Mitchell Partner School is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as Charitable fundraising, monthly team training, student clubs and activities, fashion shows, photo shoots, a variety of special events and much more.

Service Desk Coordinator Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

Skills/Competencies Required:

  • Experience in guest service
  • Excellent organization, coaching, and communication skills
  • Skills in supervision, teamwork, documentation, and return on investment
  • Solid work history with verifiable references
  • Passion for the beauty industry
  • Honesty and professionalism
  • Previous cash management and balancing cash drawers
  • Inventory control and product management experience
  • Experience in handling phone systems

Rudy & Kelly Academy, A Paul Mitchell Partner School is an equal opportunity employer.

Campus Safety & Security Report: https://paulmitchell.edu/virginiabeach

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