ZipRecruiter

Log In

1

Service Ambassador Hotel Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsService Ambassador Hotel Jobs

Service Ambassador Hotel information

What are the duties of a service ambassador?

A Service Ambassador in a hotel setting is responsible for welcoming guests, providing information about hotel services and local attractions, and ensuring a positive guest experience. They often assist with check-in and check-out, handle guest inquiries, and maintain a friendly, professional demeanor throughout their shift. Strong communication skills and a customer-focused attitude are essential for this role.

What does a hotel ambassador do?

A hotel ambassador is responsible for providing excellent guest service, assisting with check-in and check-out, and addressing guest inquiries and needs. They often serve as a point of contact for guests, ensuring a positive experience, and may handle tasks such as guiding guests around the property or promoting hotel amenities.

How does a Service Ambassador at a hotel typically collaborate with other departments to enhance the guest experience?

Service Ambassadors at hotels work closely with various departments such as front desk, housekeeping, concierge, and food & beverage to ensure guests receive seamless service throughout their stay. They act as a bridge between guests and hotel staff, relaying feedback, addressing concerns, and coordinating special requests. Regular communication and teamwork are essential, especially during peak periods or events, to promptly resolve issues and exceed guest expectations. This cross-departmental collaboration not only improves guest satisfaction but also fosters a supportive work environment.

What are Service Ambassadors in a hotel?

Service Ambassadors in a hotel are hospitality professionals responsible for providing exceptional guest experiences from arrival to departure. They serve as a main point of contact for guests, assisting with check-in and check-out, addressing guest needs, and offering information about hotel amenities and local attractions. Service Ambassadors ensure that guests feel welcomed, valued, and satisfied throughout their stay, often going above and beyond to resolve issues and create memorable moments. Their role is crucial in maintaining the hotel's reputation for excellent service.

What are the key skills and qualifications needed to thrive as a Service Ambassador in a hotel, and why are they important?

To excel as a Service Ambassador in a hotel, you need strong customer service skills, hospitality knowledge, and often a diploma or degree in hospitality management or a related field. Familiarity with hotel property management systems, reservation software, and point-of-sale systems is typically required. Exceptional communication, problem-solving abilities, and a welcoming attitude help Service Ambassadors create memorable guest experiences. These competencies ensure guest satisfaction, foster positive reviews, and contribute to the overall success and reputation of the hotel.

What is a service ambassador in a hotel?

A service ambassador in a hotel is a customer service professional responsible for welcoming guests, assisting with their needs, and ensuring a positive experience. They often handle guest inquiries, provide information about hotel amenities, and maintain a high standard of hospitality throughout their shift.

How much does a hotel ambassador make?

A hotel ambassador typically earns between $12 and $20 per hour, depending on experience, location, and the hotel's size. The role often involves customer service, hospitality skills, and familiarity with hotel operations, with some positions offering additional benefits or bonuses.

What is the difference between Service Ambassador Hotel vs Front Desk Agent?

AspectService Ambassador HotelFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service experience, hospitality training
Work EnvironmentHotel lobby, guest interaction, event supportHotel front desk, guest check-in/out, reservations
Employer & IndustryHotels, resorts, hospitality industryHotels, resorts, hospitality industry

Both roles focus on guest interaction and require hospitality experience. Service Ambassadors often have broader responsibilities including guest engagement and event support, while Front Desk Agents primarily handle check-in, check-out, and reservations. Both positions are essential in hotel operations and share similar credentials, but their daily tasks differ slightly.

More about Service Ambassador Hotel jobs
What cities are hiring for Service Ambassador Hotel jobs? Cities with the most Service Ambassador Hotel job openings:
What states have the most Service Ambassador Hotel jobs? States with the most job openings for Service Ambassador Hotel jobs include:
What job categories do people searching Service Ambassador Hotel jobs look for? The top searched job categories for Service Ambassador Hotel jobs are:
Service Ambassador Hotel jobs near you
Infographic showing various Service Ambassador Hotel job openings in the United States as of June 2026, with employment types broken down into 33% Full Time, 11% Part Time, 11% Temporary, and 45% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Hotel General Manager, Ambassador Hotel Kansas City

Hotel General Manager, Ambassador Hotel Kansas City

Coury Hospitality, LLC

Kansas City, MO • On-site

Full-time

Posted 7 days ago

Coury Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Why Work at Ambassador Hotel Kansas City?
At Ambassador Hotel Kansas City, Autograph Collection, we offer more than just a workplace-we provide a dynamic environment where exceptional service meets a passion for hospitality. Located in the heart of downtown Kansas City, our boutique luxury hotel blends historic charm with modern elegance, creating unforgettable experiences for both guests and curators. The Ambassador features 43 beautifully appointed guest rooms, the acclaimed Lonnie's Reno Club, an intimate jazz lounge celebrating Kansas City's musical legacy, and The American Reserve, a sophisticated dining experience. With stylish event spaces and a culture of excellence, working at the Ambassador means being part of a team that values innovation, hospitality, and making every moment memorable.
About Our Company
We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators!
About Ambassador Hotel Kansas City
Located in the heart of downtown Kansas City, the Ambassador Hotel is a refined boutique hotel known for its historic architecture, elevated guest service, and vibrant food and beverage experiences.
The hotel features luxurious accommodations, elegant event space, and Lonnie's Reno Club, a distinctive dinner and jazz experience inspired by the city's rich musical heritage. Blending live jazz performances with an intimate dining atmosphere, the venue has become a destination for both hotel guests and locals seeking a memorable night out.
Together, these experiences create a sophisticated stay that reflects the cultural spirit of Kansas City while delivering modern luxury hospitality.
You should join our team if you believe...
  • That people come first and that our associates are the driving force behind our success.
  • That exceptional service and a passion for hospitality creates lasting guest experiences.
  • That, as a leader, you inspire and develop your team to exceed expectations.
  • That collaboration, innovation, and operational excellence are key to a thriving hotel.
  • In joining an organization that cares about and supports your career growth and development

You're a great fit for this role if you...
  • Are a dynamic and results-driven hospitality leader with a track record of success.
  • Excel in strategic planning and operational management across all hotel departments.
  • Possess strong financial acumen and a passion for achieving outstanding profit performance.
  • Lead with a guest-centric mindset, ensuring exceptional service and satisfaction.
  • Foster a culture of teamwork, accountability, and continuous improvement.

We're excited to have you join us because...
  • Prior GM experience of four-star, four-diamond properties preferred.
  • Proven experience managing and overseeing both Food & Beverage and Rooms Division operations.
  • Demonstrated success in achieving outstanding profit and guest service goals.

Education and Experience:
  • Minimum five years' experience as Director of Operations/Hotel Manager of a large four-star or four-diamond multi-outlet convention property.
  • Bachelor's degree in Hospitality Management or a related field preferred.

Here's the Core of Coury Hospitality:
We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.
What else do YOU need to know...
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

What Coury Hospitality employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply