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Guest Services Agent Jobs (NOW HIRING)

Delano

Guest Services Agent

Miami Beach, FL · On-site

$14.75 - $18.75/hr

Company Description We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm ...

Rebel Hotel Company

Guest Services Agent

Iselin, NJ

$20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Job Title: Guest Services Agent Location: Delta Hotels Woodbridge Iselin, NJ Reports To: Manager, Front Office FLSA Status: Non-Exempt Work Type: On-Site, In-Person Position Employment Type ...

Aloft Hotels

Guest Services Agent

Nashville, TN · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Guest Services Agent Join our team as a Guest Services Agent at Aloft Nashville West End! Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that ...

Naman Hotels

Guest Services Agent

Fayetteville, NC · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Life

  • PTO

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Naman Hotels

Guest Services Agent

Charlotte, NC · On-site

$14.75 - $18.50/hr

  • Medical

  • Dental

  • Life

  • PTO

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Air Culinaire Worldwide

Guest Services Agent

Coppell, TX · On-site

$14 - $17.75/hr

The Guest Services Agent is responsible for coordinating catering operations for Air Culinaire Worldwide (ACW) in a manner that is consistent with company policy and procedures, resulting in ...

Naman Hotels

Guest Services Agent

Columbia, SC · On-site

$12.25 - $15.50/hr

  • Medical

  • Dental

  • Life

  • PTO

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Naman Hotels

Guest Services Agent

North Charleston, SC · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Life

  • PTO

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Rebel Hotel Company

Guest Services Agent

Sunnyvale, CA

$19 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Services Agent Location: Sunnyvale, CA - On-Site, In Person Position - The Domain Hotel Sunnyvale Job Summary: The Guest Services Agent at the Domain Hotel is the first point of contact for our ...

I Hotel

Guest Services Agent

Urbana, IL · On-site

$16 - $19/hr

Guest Services Agent - I Hotel & Conference Center (Champaign, IL) Full-Time & Part-Time | On-Site | AAA Four-Diamond Property Join the award-winning I Hotel & Illinois Conference Center, Champaign ...

AccorHotel

Guest Services Agent

Miami Beach, FL · On-site

$14.75 - $18.75/hr

Company Description We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm ...

Rebel Hotel Company

Guest Services Agent

Sunnyvale, CA · On-site

$17.75 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Services Agent Location: Domain Hotel Sunnyvale - 1085 E. El Camino Real, Sunnyvale, CA 94087 Job Summary: The Guest Services Agent at the Domain Hotel is the first point of contact for our ...

Air Culinaire Worldwide

Guest Services Agent

Coppell, TX · On-site

$14 - $17.75/hr

The Guest Services Agent is responsible for coordinating catering operations for Air Culinaire Worldwide (ACW) in a manner that is consistent with company policy and procedures, resulting in ...

Naman Hotels

Guest Services Agent

Mount Pleasant, SC · On-site

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Life

  • PTO

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Career Search

Guest Services Agent

Keystone, CO

$15 - $19/hr

As a Guest Services Agent, you are the voice of Summit County Mountain Retreats and will serve as the main point of contact before, during, and after the stays of our many guests and clients. Strong ...

Career Search

Guest Services Agent

Keystone, CO · On-site

$15 - $19/hr

As a Guest Services Agent, you are the voice of Summit County Mountain Retreats and will serve as the main point of contact before, during, and after the stays of our many guests and clients. Strong ...

Naman Hotels

Guest Services Agent

West Columbia, SC · On-site

$13.50 - $17.25/hr

  • Medical

  • Dental

  • Life

  • PTO

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Wischermann Partners

Guest Services Agent

Owatonna, MN · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Services Agent Courtyard Owatonna Downtown - Owatonna, MN 55060 Overview Salary Range $16.00 Hourly Position Type Full Time Job Shift AM/PM Education Level High School or Equivalent Travel ...

New

Trailborn Jackson Hole

Guest Services Agent

Jackson, WY · On-site

$15.50 - $19.75/hr

The Guest Services Agent plays a pivotal role in creating a welcoming and seamless experience for all guests within the accommodation and food services industry. This position is responsible for ...

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Guest Services Agent information

See salary details

$10

$16

$22

How much do guest services agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for guest services agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a guest services agent?

A guest services agent works behind the front desk of a hotel, assisting guests from check-in through checkout. As a guest services agent, your job duties include greeting guests upon arrival, checking them into their rooms, providing keys or key cards, answering questions, booking and canceling reservations, and coordinating with other hotel staff to fulfill requests. There are no educational qualifications beyond a high school diploma to earn a job as a guest services agent, although a certificate or degree in hotel management or hotel business administration can advance your career. It’s important to have some customer service experience as well as excellent communication skills to succeed in this role.

What are the key skills and qualifications needed to thrive as a guest services agent?

To thrive as a Guest Services Agent, you need excellent customer service skills, strong communication abilities, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and front desk operations is often required. Professionalism, problem-solving, and a friendly, approachable demeanor help agents stand out in guest interactions. These skills are vital for ensuring guest satisfaction, smooth hotel operations, and a positive reputation for the establishment.

How does a guest services agent typically collaborate with other hotel departments to ensure a seamless guest experience?

Guest Services Agents work closely with housekeeping, maintenance, and concierge teams to address guest needs efficiently. For example, if a guest requests extra amenities or reports a room issue, the agent coordinates with housekeeping or maintenance to resolve it promptly. They also communicate with the reservations and front office teams to manage check-ins, special requests, and room assignments. Effective collaboration ensures guests receive timely and personalized service, which is essential in maintaining high satisfaction levels.

What is the difference between Guest Services Agent vs Front Desk Clerk?

AspectGuest Services AgentFront Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests, check-in/out, providing infoChecking guests in/out, handling reservations

Both roles involve guest interaction in hospitality settings, requiring similar credentials and work environments. The main difference is that Guest Services Agents often focus more on guest assistance and providing information, while Front Desk Clerks handle check-in/out processes and reservations. Both positions are essential for smooth hotel operations and are often used interchangeably depending on the property.

Is being a guest services agent stressful?

Being a guest services agent can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and maintain a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage job-related stress effectively.
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Guest Services Agent jobs near you
Infographic showing various Guest Services Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Services Agent

Delano

Miami Beach, FL • On-site

$14.75 - $18.75/hr

Full-time

Posted 28 days ago

Job description

Company Description

We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.

Job Description

JOB OVERVIEW:

Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests and ensures that all interactions reflect the hotel's standards of hospitality, professionalism, and service excellence. The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience.

YOUR KEY RESPONSIBILITIES:

  • Greet all guests warmly upon arrival, ensuring a smooth and efficient check-in process
  • Handle guest departures, process payments, and issue accurate receipts during check-out
  • Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests
  • Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades
  • Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction
  • Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations
  • Maintain accurate room inventory and communicate updates to appropriate departments
  • Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals
  • Process no-show charges and ensure accurate posting in the property management system (PMS)
  • Manage reservation changes, early departures, extensions, and cancellations following hotel policies
  • Monitor and respond to guest messages, wake-up calls, and special delivery requests
  • Maintain front desk security and safety procedures, including key control and lost & found
  • Reconcile cash drawer and post charges accurately to guest folios
  • Support the night audit process and assist in generating required reports, if applicable
  • Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area
  • Foster positive working relationships with all hotel departments to ensure seamless guest service
  • Handle emergency situations calmly and efficiently, following established protocols
  • Perform any other job-related duties as assigned by the Front Office Manager or supervisor
  • We recognize we are in the hospitality industry and that may require us to provide lateral service. 
  • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Additional Information

All your information will be kept confidential according to EEO guidelines.