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Guest Services Agent Jobs (NOW HIRING)

Rebel Hotel Company

Guest Services Agent

Iselin, NJ

$20.25/hr

Job Title: Guest Services Agent Location: Delta Hotels Woodbridge Iselin, NJ Reports To: Manager, Front Office FLSA Status: Non-Exempt Work Type: On-Site, In-Person Position Employment Type ...

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Aloft Hotels

Guest Services Agent

Nashville, TN · On-site

$14.50 - $18.25/hr

Guest Services Agent Join our team as a Guest Services Agent at Aloft Nashville West End! Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that ...

Delano

Guest Services Agent

Miami Beach, FL

$14.75 - $18.75/hr

Company Description We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm ...

Naman Hotels

Guest Services Agent

Fayetteville, NC · On-site

$13.75 - $17.50/hr

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Naman Hotels

Guest Services Agent

Charlotte, NC · On-site

$14.75 - $18.50/hr

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Naman Hotels

Guest Services Agent

North Charleston, SC · On-site

$14.25 - $18.25/hr

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Naman Hotels

Guest Services Agent

Columbia, SC · On-site

$12.25 - $15.50/hr

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Air Culinaire Worldwide

Guest Services Agent

Coppell, TX · On-site

$14 - $17.75/hr

The Guest Services Agent is responsible for coordinating catering operations for Air Culinaire Worldwide (ACW) in a manner that is consistent with company policy and procedures, resulting in ...

I Hotel

Guest Services Agent

Urbana, IL · On-site

$16 - $19/hr

Guest Services Agent - I Hotel & Conference Center (Champaign, IL) Full-Time & Part-Time | On-Site | AAA Four-Diamond Property Join the award-winning I Hotel & Illinois Conference Center, Champaign ...

Rebel Hotel Company

Guest Services Agent

Sunnyvale, CA

$19 - $19.50/hr

Guest Services Agent Location: Sunnyvale, CA - On-Site, In Person Position - The Domain Hotel Sunnyvale Job Summary: The Guest Services Agent at the Domain Hotel is the first point of contact for our ...

AccorHotel

Guest Services Agent

Miami Beach, FL · On-site

$14.75 - $18.75/hr

Company Description We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm ...

Air Culinaire Worldwide

Guest Services Agent

Coppell, TX · On-site

$14 - $17.75/hr

The Guest Services Agent is responsible for coordinating catering operations for Air Culinaire Worldwide (ACW) in a manner that is consistent with company policy and procedures, resulting in ...

Rebel Hotel Company

Guest Services Agent

Sunnyvale, CA · On-site

$17.75 - $22.50/hr

Guest Services Agent Location: Domain Hotel Sunnyvale - 1085 E. El Camino Real, Sunnyvale, CA 94087 Job Summary: The Guest Services Agent at the Domain Hotel is the first point of contact for our ...

Naman Hotels

Guest Services Agent

Mount Pleasant, SC · On-site

$14.25 - $18.25/hr

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Naman Hotels

Guest Services Agent

West Columbia, SC · On-site

$13.50 - $17.25/hr

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

Career Search

Guest Services Agent

Keystone, CO

$15 - $19/hr

As a Guest Services Agent, you are the voice of Summit County Mountain Retreats and will serve as the main point of contact before, during, and after the stays of our many guests and clients. Strong ...

Career Search

Guest Services Agent

Keystone, CO · On-site

$15 - $19/hr

As a Guest Services Agent, you are the voice of Summit County Mountain Retreats and will serve as the main point of contact before, during, and after the stays of our many guests and clients. Strong ...

Trailborn Jackson Hole

Guest Services Agent

Jackson, WY · On-site

$15.50 - $19.75/hr

The Guest Services Agent plays a pivotal role in creating a welcoming and seamless experience for all guests within the accommodation and food services industry. This position is responsible for ...

Wischermann Partners

Guest Services Agent

Owatonna, MN · On-site

$16/hr

Guest Services Agent Courtyard Owatonna Downtown - Owatonna, MN 55060 Overview Salary Range $16.00 Hourly Position Type Full Time Job Shift AM/PM Education Level High School or Equivalent Travel ...

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Guest Services Agent information

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$10

$16

$22

How much do guest services agent jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for guest services agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a guest services agent?

A guest services agent works behind the front desk of a hotel, assisting guests from check-in through checkout. As a guest services agent, your job duties include greeting guests upon arrival, checking them into their rooms, providing keys or key cards, answering questions, booking and canceling reservations, and coordinating with other hotel staff to fulfill requests. There are no educational qualifications beyond a high school diploma to earn a job as a guest services agent, although a certificate or degree in hotel management or hotel business administration can advance your career. It’s important to have some customer service experience as well as excellent communication skills to succeed in this role.

What are the key skills and qualifications needed to thrive as a guest services agent?

To thrive as a Guest Services Agent, you need excellent customer service skills, strong communication abilities, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and front desk operations is often required. Professionalism, problem-solving, and a friendly, approachable demeanor help agents stand out in guest interactions. These skills are vital for ensuring guest satisfaction, smooth hotel operations, and a positive reputation for the establishment.

How does a guest services agent typically collaborate with other hotel departments to ensure a seamless guest experience?

Guest Services Agents work closely with housekeeping, maintenance, and concierge teams to address guest needs efficiently. For example, if a guest requests extra amenities or reports a room issue, the agent coordinates with housekeeping or maintenance to resolve it promptly. They also communicate with the reservations and front office teams to manage check-ins, special requests, and room assignments. Effective collaboration ensures guests receive timely and personalized service, which is essential in maintaining high satisfaction levels.

What is the difference between Guest Services Agent vs Front Desk Clerk?

AspectGuest Services AgentFront Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests, check-in/out, providing infoChecking guests in/out, handling reservations

Both roles involve guest interaction in hospitality settings, requiring similar credentials and work environments. The main difference is that Guest Services Agents often focus more on guest assistance and providing information, while Front Desk Clerks handle check-in/out processes and reservations. Both positions are essential for smooth hotel operations and are often used interchangeably depending on the property.

Is being a guest services agent stressful?

Being a guest services agent can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and maintain a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage job-related stress effectively.
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Guest Services Agent jobs near you
Infographic showing various Guest Services Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Services Agent

Rebel Hotel Company

Iselin, NJ

$20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Job Title: Guest Services Agent

Location: Delta Hotels Woodbridge Iselin, NJ

Reports To: Manager, Front Office

FLSA Status: Non-Exempt

Work Type: On-Site, In-Person Position

Employment Type: Full-Time; Union Position

Company: Rebel Hotel Company

Position Summary: The Guest Services Agent provides friendly, efficient service throughout the Guest stay, including check-in, check-out, guest requests, billing, and other Front Office functions. The Agent works closely with hotel departments to ensure a seamless Guest experience while maintaining hotel, brand, company, and union standards. This is a union position.

Key Responsibilities:

  • Greet Guests and provide professional, friendly service throughout their stay.
  • Perform check-in and check-out procedures accurately and efficiently.
  • Respond to Guest questions, requests, and concerns promptly and professionally.
  • Process payments, room charges, and Guest accounts in accordance with hotel procedures.
  • Maintain accurate Guest information and Front Office records.
  • Communicate Guest needs and requests to the appropriate hotel departments.
  • Maintain knowledge of hotel services, amenities, dining, and local attractions.
  • Maintain a clean, organized, and professional Front Desk and lobby area.
  • Follow all hotel, brand, company, safety, security, and applicable union procedures.
  • Maintain confidentiality of Guest information and hotel records.

Required Skills, Experience and Knowledge:

  • High School Diploma or GED.
  • Previous hotel or Guest Services experience preferred.
  • Strong communication and customer service skills.
  • Ability to multitask in a fast-paced environment.
  • Basic computer and cash-handling skills.
  • Ability to work flexible schedules, including weekends and holidays.

What We Offer:

  • Union wages and benefits in accordance with the applicable collective bargaining agreement
  • Medical, dental, and vision insurance, as applicable
  • 401(k) and/or retirement benefits, as applicable
  • Paid time off and holidays, as applicable
  • Career advancement opportunities within a rapidly growing company
  • Employee hotel discounts and travel benefits, where applicable

Salary Range: $20.25 per hour

At Rebel Hotel Company, we don’t manage hotels the old way—we challenge the status quo. If you’re ready to lead with vision, act with ownership, and make your mark in the hospitality world, we want to meet you.

Apply