ZipRecruiter

Log In

1

Patient Experience Ambassador Jobs (NOW HIRING)

RiverSpring Living

Patient Experience Ambassador

Bronx, NY · On-site

$27.47 - $30.22/hr

) Patient Experience Ambassador - Immediate Full Time Opportunity Bronx, New York RiverSpring Living is seeking a Patient Experience Ambassador to join our dynamic team! The RiverSpring Living campus ...

HealthPartners

Patient Experience Ambassador

Saint Paul, MN · On-site

$16.82 - $19.23/hr

The Patient Experience Ambassador serves as a dedicated advocate for patients throughout their hospital stay by providing proactive, compassionate, and personalized support. This role is responsible ...

next page

Showing results 1-20

All JobsHealthcare JobsHospital JobsPatient Advocate JobsPatient Experience Ambassador Jobs

Patient Experience Ambassador information

See salary details

$11

$17

$27

How much do patient experience ambassador jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient experience ambassador in the United States is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.47 per hour, depending on experience, location, and employer.

What is a patient experience ambassador?

Patient Experience Ambassadors are professionals who work in healthcare settings to ensure that patients and their families have a positive experience during their visit or stay. They act as liaisons between patients, families, and healthcare staff, addressing concerns, answering questions, and helping to resolve issues. Their primary goal is to enhance patient satisfaction by providing compassionate support, clear communication, and assistance with non-medical needs. Patient Experience Ambassadors often help navigate hospital services, gather feedback, and advocate for patient-centered care.

What skills and qualifications are needed to be a patient experience ambassador?

To thrive as a Patient Experience Ambassador, you need excellent interpersonal skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, patient feedback platforms, and basic office software is typically required. Exceptional communication, empathy, and problem-solving abilities help you build trust and address patient concerns effectively. These skills ensure that patients feel valued and supported, leading to higher satisfaction and improved healthcare outcomes.

How does a patient experience ambassador interact with clinical and non-clinical staff to resolve patient concerns?

Patient Experience Ambassadors serve as a vital bridge between patients and the healthcare team, collaborating closely with both clinical and non-clinical staff. When patient concerns arise, Ambassadors often coordinate with nurses, physicians, and administrative personnel to gather information, address issues, and ensure a seamless resolution. This role requires strong communication skills and the ability to advocate for patients while balancing organizational protocols. Effective teamwork and proactive follow-up are key to delivering a positive patient experience.

What is the difference between Patient Experience Ambassador vs Patient Liaison?

AspectPatient Experience AmbassadorPatient Liaison
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or communication certifications beneficial
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionHospitals, outpatient centers, patient support services
Employer & Industry UsageHealthcare providers emphasizing patient experienceHealthcare organizations facilitating communication between patients and staff
Common Search & Comparison IntentUnderstanding roles related to patient experience and satisfactionClarifying responsibilities in patient communication and support

The Patient Experience Ambassador primarily focuses on enhancing patient satisfaction through engagement and support, while the Patient Liaison facilitates communication between patients and healthcare providers. Both roles are vital in improving patient care but differ in their specific functions and scope within healthcare settings.

More about Patient Experience Ambassador jobs

What job categories do people searching Patient Experience Ambassador jobs look for?

The top searched job categories for Patient Experience Ambassador jobs are:

Patient Experience Ambassador jobs near you
Infographic showing various Patient Experience Ambassador job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $35,967 per year, or $17.3 per hour.

Patient Experience Ambassador

Bronx, NY • On-site

The Hebrew Home at Riverdale
See more jobs at The Hebrew Home at Riverdaleexternal

$27.47 - $30.22/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Patient Experience Ambassador – Immediate Full Time Opportunity

Bronx, New York

RiverSpring Living is seeking a Patient Experience Ambassador to join our dynamic team!

The RiverSpring Living campus is set on 32 acres overlooking the Hudson River, in Riverdale, New York.  RiverSpring Living provides a full range of care solutions including nursing home care, assisted living programs, senior housing, rehabilitation services and specialized services such as elder abuse prevention and memory care.

Schedule: Sunday - Thursday

Position Overview

The Patient Experience Ambassador plays a vital role in delivering a best-in-class, hospitality-driven experience within the skilled nursing community. This individual serves as a primary point of contact for residents, families, and visitors, ensuring every interaction reflects professionalism, warmth, and empathy. The role blends customer service excellence with healthcare sensitivity to create an upscale environment that promotes comfort, trust, and connection.

Key Responsibilities

  • Build relationships with patients and families to understand specific preferences, needs, and concerns.

  • Support the admissions process by orienting new patients and families to the community with a seamless welcome experience.

  • Provide concierge-level services, including directions, scheduling assistance, and coordination of services.

  • Maintain a polished, organized, and inviting front-of-house environment.

  • Serve as a liaison between families and interdisciplinary teams to ensure proactive communication.

  • Respond thoughtfully to feedback and take initiative to resolve concerns through effective service recovery.

  • Coordinate with internal departments to ensure seamless service delivery and identify opportunities for continuous improvement.

  • Document interactions, feedback, and service requests while assisting with quality improvement initiatives and surveys.

  • Performs other duties as required, including supporting special events and general administrative or front desk functions.

Qualifications

  • Education/Experience: 1+ years of experience in hospitality, customer service, healthcare, or a related field. Experience in healthcare or senior living is preferred but not required.

  • Skills: Strong interpersonal and communication skills with high emotional intelligence.

  • Competencies: Ability to navigate sensitive situations with empathy ; highly organized, detail-oriented, and proactive ; comfortable in a fast-paced, team-oriented environment.

Compensation:

  • $27.4725 - $30.2197 Hourly

  • Benefits include health insurance, retirement plans, paid time off, and professional development opportunities.

Equal Opportunity Employer (EOE)