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Patient Experience Ambassador Jobs (NOW HIRING)

Compass Group

PATIENT AMBASSADOR

Rochester, MN · On-site

$26/hr

Previous food service and patient services experience required. * Fixed Pay Rate: $26.00 per hour ... As a Patient Ambassador, you will serve as the primary representative of the Patient Experience ...

Compass Group

PATIENT AMBASSADOR

Charleston, SC · On-site

$19/hr

Prior customer service and healthcare experience required. * Pay Range: $17.00 per hour to $19.00 ... As a Patient Ambassador, you will serve as the primary representative of the Patient Experience ...

Compass Group

PATIENT AMBASSADOR

Phoenix, AZ · On-site

$25.50/hr

Previous customer service and management experience required. * Fixed Pay Rate: $25.50 per hour ... As a Patient Ambassador, you will serve as the primary representative of the Patient Experience ...

Compass Group

PATIENT AMBASSADOR (FULL TIME)

Novi, MI

$19/hr

Prior patient ambassador and customer service experience required. * Perks: Willing to train! Free parking! * Pay Range: $15.00 per hour to $19.00 per hour. If serving others is in your blood and you ...

Compass Group

PATIENT AMBASSADOR (FULL TIME)

Novi, MI · On-site

$19/hr

Prior patient ambassador and customer service experience required. * Perks: Willing to train! Free parking! * Pay Range: $15.00 per hour to $19.00 per hour. If serving others is in your blood and you ...

Nexdine Hospitality

Patient Care Coordinator

Saginaw, MI · On-site

$15/hr

The Patient Care Coordinator/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues ...

NexDine

Patient Care Coordinator

Saginaw, MI · On-site

$15/hr

The Patient Care Coordinator/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues ...

NEXDINE Hospitality

Patient Care Coordinator

Saginaw, MI · On-site

$15/hr

The Patient Care Coordinator/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues ...

Compass Group

PATIENT AMBASSADOR (FULL TIME)

Towson, MD · On-site

$20/hr

Prior data entry and hospitality experience preferred. * Fixed Pay Rate: $20.00 per hour. Make a ... As a Patient Ambassador, you will serve as the primary representative of the Patient Experience ...

Compass Group

PATIENT AMBASSADOR (FULL TIME)

Richmond, VA · On-site

$25/hr

Prior customer service experience preferrd. * Pay Range: $22.00 per hour to $25.00 per hour. Make a ... As a Patient Ambassador, you will serve as the primary representative of the Patient Experience ...

Compass Group

PATIENT AMBASSADOR (FULL TIME)

Bel Air, MD · On-site

$20/hr

Prior customer service and data entry experience preferred. * Fixed Pay Rate: $20.00 per hour. Make ... As a Patient Ambassador, you will serve as the primary representative of the Patient Experience ...

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Patient Experience Ambassador information

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How much do patient experience ambassador jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient experience ambassador in the United States is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.47 per hour, depending on experience, location, and employer.

What is a patient experience ambassador?

Patient Experience Ambassadors are professionals who work in healthcare settings to ensure that patients and their families have a positive experience during their visit or stay. They act as liaisons between patients, families, and healthcare staff, addressing concerns, answering questions, and helping to resolve issues. Their primary goal is to enhance patient satisfaction by providing compassionate support, clear communication, and assistance with non-medical needs. Patient Experience Ambassadors often help navigate hospital services, gather feedback, and advocate for patient-centered care.

How does a patient experience ambassador interact with clinical and non-clinical staff to resolve patient concerns?

Patient Experience Ambassadors serve as a vital bridge between patients and the healthcare team, collaborating closely with both clinical and non-clinical staff. When patient concerns arise, Ambassadors often coordinate with nurses, physicians, and administrative personnel to gather information, address issues, and ensure a seamless resolution. This role requires strong communication skills and the ability to advocate for patients while balancing organizational protocols. Effective teamwork and proactive follow-up are key to delivering a positive patient experience.

What skills and qualifications are needed to be a patient experience ambassador?

To thrive as a Patient Experience Ambassador, you need excellent interpersonal skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, patient feedback platforms, and basic office software is typically required. Exceptional communication, empathy, and problem-solving abilities help you build trust and address patient concerns effectively. These skills ensure that patients feel valued and supported, leading to higher satisfaction and improved healthcare outcomes.

What is the difference between Patient Experience Ambassador vs Patient Liaison?

AspectPatient Experience AmbassadorPatient Liaison
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or communication certifications beneficial
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionHospitals, outpatient centers, patient support services
Employer & Industry UsageHealthcare providers emphasizing patient experienceHealthcare organizations facilitating communication between patients and staff
Common Search & Comparison IntentUnderstanding roles related to patient experience and satisfactionClarifying responsibilities in patient communication and support

The Patient Experience Ambassador primarily focuses on enhancing patient satisfaction through engagement and support, while the Patient Liaison facilitates communication between patients and healthcare providers. Both roles are vital in improving patient care but differ in their specific functions and scope within healthcare settings.

More about Patient Experience Ambassador jobs
What job categories do people searching Patient Experience Ambassador jobs look for? The top searched job categories for Patient Experience Ambassador jobs are:
Patient Experience Ambassador jobs near you
Infographic showing various Patient Experience Ambassador job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,967 per year, or $17.3 per hour.

PATIENT AMBASSADOR

Compass Group

Rochester, MN • On-site

$26/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

339th of 485 rated business services

Job description

  • We are hiring immediately for full time PATIENT AMBASSADOR positions.
  • Location: Mayo Clinic Methodist - 201 West Center Street, Rochester, MN 55905. Note: online applications accepted only.
  • Schedule: Full time schedule. 8:00 am to 4:30 pm, days may vary; rotating weekends and holidays included. More details upon interview.
  • Requirement: Previous food service and patient services experience required.
  • Fixed Pay Rate: $26.00 per hour

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you'll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.
For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.
Job Summary
Summary: As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.
Essential Duties and Responsibilities:
  • Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
  • Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
  • Supports client satisfaction at a level that ensures account retention.
  • Promotes client awareness of the Patient Experience Program.
  • Assists in customizing programs to meet each account's unique needs as required.
  • Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
  • Assists in effective employee relations programs at unit site.
  • Encourages employee creativity and innovation.
  • Provides recognition for employee when programs are implemented with success.
  • Completes housekeeping tasks when requested by customer or patients.
  • Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
  • Performs other duties as assigned.

Qualifications:
  • Possess a thorough knowledge of office procedures and contract administration.
  • Ability to use working knowledge of the environment to meet established goals and objectives.
  • Fiscal and budgetary skills.

BENEFITS FOR OUR TEAM MEMBERS
  • Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
  • Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Morrison Healthcare maintains a drug-free workplace.

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