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Patient Experience Jobs (NOW HIRING)

Patient Experience Advocate

Visalia, CA ยท On-site

$30.76 - $46.14/hr

By engaging with patient and families, this position will serve as an advocate, mediator, and resource for all experience concerns. The Patient Advocate will act as a liaison between the hospital ...

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Patient Experience information

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$11

$19

$26

How much do patient experience jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for patient experience in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a Patient Experience professional?

A Patient Experience professional is responsible for improving the overall experience of patients within healthcare settings. They focus on ensuring that patients receive compassionate, effective, and timely care while addressing concerns and feedback from patients and their families. Their role often includes analyzing patient satisfaction data, implementing service improvements, and collaborating with clinical and non-clinical teams to enhance all aspects of patient interactions. By fostering a patient-centered culture, they help healthcare organizations provide better care and improve patient outcomes.

What is the difference between Patient Experience vs Patient Advocate?

AspectPatient ExperiencePatient Advocate
Required CredentialsHealthcare certifications, customer service skillsHealthcare knowledge, communication skills, certifications vary
Work EnvironmentHospitals, clinics, healthcare settingsHospitals, community organizations, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsPatient support organizations, hospitals, advocacy groups
Search & Comparison IntentUnderstanding roles in patient care experienceAssisting patients, navigating healthcare systems

Patient Experience professionals focus on improving overall patient satisfaction and care quality within healthcare settings. Patient Advocates actively support and guide patients through their healthcare journeys, addressing concerns and ensuring their rights are protected. While both roles aim to enhance patient care, Patient Experience roles are more about service improvement, whereas Patient Advocates provide direct patient support and advocacy.

What jobs pay $3,000 a day?

High-paying jobs that can reach $3,000 a day include specialized medical professionals such as surgeons, anesthesiologists, and certain senior healthcare executives. These roles typically require advanced degrees, extensive experience, and often involve high-stakes decision-making in clinical or administrative settings.

What are some common challenges faced by Patient Experience professionals, and how are they typically addressed?

Patient Experience professionals often face the challenge of balancing patient satisfaction with operational efficiency. They may encounter issues such as communication gaps between staff and patients, managing complaints, or addressing unmet expectations. To address these challenges, professionals regularly collect and analyze patient feedback, collaborate closely with clinical and administrative teams, and implement targeted improvement initiatives. Continuous staff training and fostering a culture of empathy are also key strategies to enhance the patient experience.

What are the key skills and qualifications needed to thrive in Patient Experience roles, and why are they important?

To excel in Patient Experience roles, a background in healthcare administration, customer service, or a related field, often supported by a relevant degree or certification, is essential. Familiarity with patient feedback systems, healthcare analytics tools, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and empathy help professionals connect with patients and address their concerns effectively. These skills are vital to ensure positive patient interactions, improve satisfaction scores, and foster a culture of patient-centered care.
More about Patient Experience jobs
What cities are hiring for Patient Experience jobs? Cities with the most Patient Experience job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
What states have the most Patient Experience jobs? States with the most job openings for Patient Experience jobs include:
Infographic showing various Patient Experience job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $40,187 per year, or $19.3 per hour.
Patient Experience

Patient Experience

KPC GLOBAL MEDICAL CENTERS INC.

Santa Ana, CA โ€ข On-site

$21 - $30.84/hr

Full-time

Posted 18 days ago


Job description


SUMMARY

The Patient Experience Advocate works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The role is responsible for assisting patients in navigating the complexities of the healthcare system and to facilitate the implementation and monitoring of processes and standards related to the improvement of the patientโ€™s experience. This includes performing tasks that support the organization, coordination, and implementation of the hospitalโ€™s service excellence and recovery programs including, but not limited to monitoring and reporting of patient complaints and grievances, implementation of improvement projects specific to patient advocacy and experience, and providing ongoing management of relationships between internal and external customers.

The Patient Experience Advocate works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. The role is expected to act as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. In addition, this individual is a subject matter expert for the purpose of educating and coaching leaders, physicians, and team members on topics such as CMS public reporting programs (i.e. HCAHPS and STAR ratings, etc.), rounding trends and outcomes as well as quantitative and qualitative survey data and deployment of network strategies.

REQUIREMENTS

  1. Associate Degree in a healthcare related field such as Health Administration, Bachelor's degree or Board Certified Patient Advocate (BCPA) credential preferred
  2. Two or more years of experience in a healthcare related environment
  3. Knowledge in medical terminology, patients' rights, service recovery & excellence, and customer service
  4. Excellent project & time management, written and verbal customer service skills, and a strong attention to detail required
  5. Proficiency in Microsoft Office Programs and with handling multi-line telecommunications systems and electronic documentation software required; Experience with database and visual processor programs preferred
  6. Demonstrated ability to communicate with a diverse consumer population and all levels of a complex organization; Fluency in languages other than English desired
  7. Demonstrated ability to offer emotional support and sympathy along with a passion for the well-being of patients
  8. Organizational, decision-making, and problem-solving abilities with the ability to work independently or on a team
  9. Capability to maintain and respect confidentiality and HIPAA guidelines

KPC Health logo

About KPC Health

Sourced by ZipRecruiter

KPC Health has an integrated approach to serving the people of Riverside, San Bernardino and Orange County. Our acute care medical centers provide high quality, comprehensive and affordable healthcare for the entire family. For us, healthcare is not just about caring for our patients, but also about investing in the people throughout our communities. We are one team with one mission and that mission is for all our patients, and their families to Enjoy Life in Great Health.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Santa Ana, CA, US

Year founded

2004

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