ZipRecruiter

Log In

1

Patient Experience Jobs (NOW HIRING)

Honorhealth

Analyst - Patient Experience

JOB SUMMARY The Patient Experience Analyst serves as the enterprise data steward and analytics partner for patient experience information at HonorHealth. Reporting administratively through Analytics ...

Emory Healthcare

Manager, Patient Experience

Atlanta, GA · On-site

$43.34 - $52.81/hr

Provides coaching on service recovery, patient experience best practices, employee communications, reward and recognition, service data retrieval and analysis. * Plans, develops and coordinates ...

MedQuest Imaging

Patient Experience Navigator

Charlotte, NC · On-site

$19.50 - $26.50/hr

M-F Responsibilities The Patient Experience Navigator will be responsible for scheduling of all procedures, registration activities, gathering and processing of patient demographic and insurance ...

New

next page

Showing results 1-20

All JobsPatient Experience Jobs

Patient Experience information

See salary details

$11

$19

$26

How much do patient experience jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for patient experience in the United States is $19.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.19 per hour, depending on experience, location, and employer.

What is a patient experience professional?

A Patient Experience professional is responsible for improving the overall experience of patients within healthcare settings. They focus on ensuring that patients receive compassionate, effective, and timely care while addressing concerns and feedback from patients and their families. Their role often includes analyzing patient satisfaction data, implementing service improvements, and collaborating with clinical and non-clinical teams to enhance all aspects of patient interactions. By fostering a patient-centered culture, they help healthcare organizations provide better care and improve patient outcomes.

What is the difference between Patient Experience vs Patient Advocate?

AspectPatient ExperiencePatient Advocate
Required CredentialsHealthcare certifications, customer service skillsHealthcare knowledge, communication skills, certifications vary
Work EnvironmentHospitals, clinics, healthcare settingsHospitals, community organizations, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsPatient support organizations, hospitals, advocacy groups
Search & Comparison IntentUnderstanding roles in patient care experienceAssisting patients, navigating healthcare systems

Patient Experience professionals focus on improving overall patient satisfaction and care quality within healthcare settings. Patient Advocates actively support and guide patients through their healthcare journeys, addressing concerns and ensuring their rights are protected. While both roles aim to enhance patient care, Patient Experience roles are more about service improvement, whereas Patient Advocates provide direct patient support and advocacy.

What are some common challenges faced by patient experience professionals, and how are they typically addressed?

Patient Experience professionals often face the challenge of balancing patient satisfaction with operational efficiency. They may encounter issues such as communication gaps between staff and patients, managing complaints, or addressing unmet expectations. To address these challenges, professionals regularly collect and analyze patient feedback, collaborate closely with clinical and administrative teams, and implement targeted improvement initiatives. Continuous staff training and fostering a culture of empathy are also key strategies to enhance the patient experience.

What are the key skills and qualifications needed to thrive in patient experience roles?

To excel in Patient Experience roles, a background in healthcare administration, customer service, or a related field, often supported by a relevant degree or certification, is essential. Familiarity with patient feedback systems, healthcare analytics tools, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and empathy help professionals connect with patients and address their concerns effectively. These skills are vital to ensure positive patient interactions, improve satisfaction scores, and foster a culture of patient-centered care.
More about Patient Experience jobs

What cities are hiring for Patient Experience jobs?

Cities with the most Patient Experience job openings:

What are the most commonly searched types of Patient Experience jobs?

The most popular types of Patient Experience jobs are:

What states have the most Patient Experience jobs?

States with the most job openings for Patient Experience jobs include:

What job categories do people searching Patient Experience jobs look for?

The top searched job categories for Patient Experience jobs are:

Patient Experience jobs near you
Infographic showing various Patient Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,187 per year, or $19.3 per hour.

Patient Experience Specialist

Falck Patient Financial Services

Arizona City, AZ • On-site

$18 - $23.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Colorado and Texas. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.
"Bring Care into your Career"
Company Video: https://humind.wetransfer.com/previews/b4d5d9d607878beb42c96fae9776a00b20260717220619/2e9c0b?itemId=a6e1b096753c9c38e5bb681136170a5f20260717220646
What We Offer:
• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off
This position is onsite in Mesa, AZ
Position Summary:
Based in our Mesa, Arizona office, Falck is seeking a dynamic and empathetic individual to join our team as a Patient Experience Specialist. As a Patient Experience Specialist, you will play a crucial role in ensuring the highest level of care and satisfaction for our patients during their interactions with Falck's RCM Billing Office. The candidate will be a natural fit for our 3 winning behaviors: We are committed to care, we build trust, and together we create more value. This position requires excellent communication skills, empathy, and a commitment to providing a positive and supportive experience for individuals in emergency situations.
Responsibilities:
As a Patient Experience Specialist, your duties include, but are not limited to, the following:
• Interact with patients and their families in a professional and empathetic manner, addressing concerns and providing information about billing procedures.
• Respond to patient inquiries about billing, insurance coverage, and payment options clearly and helpfully.
• Educate patients on their financial responsibilities, coordinate payment plans when necessary, and aid in navigating insurance processes.
• Establish and maintain positive relationships with patients regarding outstanding balances, assisting with billing inquiries and payment options.
• Ensure compliance with healthcare privacy laws and confidentiality standards.
• Accurately record patient information and maintain confidentiality in accordance with privacy laws.
• Collaborate with the Patient Experience team to enhance overall customer satisfaction and resolve issues effectively.
• Collect and analyze patient feedback to contribute to continuous improvement initiatives.
Qualifications:
To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The individual in this position must possess the following qualifications:
  • Customer centric attitude with a passion for delivering exceptional experiences.
  • Excellent communication and interpersonal skills.
  • Empathy and ability to remain calm under pressure.
  • Strong organizational and multitasking abilities.
  • Must be computer literate.
  • Ability to type a minimum of 45 wpm.
  • Having knowledge of medical terminology is a plus.
  • Ability to communicate, orally and in writing, professionally when dealing with employees and management.
  • Ability to work independently of direct supervision.
  • Well organized and detail oriented.
  • Display a willingness to work as a team player.
  • Ability to handle multiple tasks and to prioritize their importance.

Education/ Experience Requirements:
The individual in this position must possess the following education requirements:
• High school diploma or general education degree (GED)
• Two years of Customer Experience with an emphasis on customer advocacy
• Previous experience in healthcare, emergency services, or contact center is preferred
This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.
Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

Apply