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Patient Experience Jobs in Florida (NOW HIRING)

UF Health

Patient Experience Coordinator

Jacksonville, FL · On-site

$16.25 - $21.25/hr

Overview The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as an operational resource ...

Get In Line Inc

Patient Experience Manager

Brandon, FL · On-site

Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...

Momentum Medical

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...

Momentum Medical

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...

Compass Group

PATIENT EXPERIENCE MANAGER

Tampa, FL · On-site

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to ...

Compass Group

PATIENT EXPERIENCE MANAGER

Tampa, FL

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to ...

Compass Group

PATIENT EXPERIENCE MANAGER

Tampa, FL · On-site

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to ...

Compass Group USA

PATIENT EXPERIENCE MANAGER

Tampa, FL · On-site

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to ...

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Patient Experience information

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How much do patient experience jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient experience in Florida is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.10 per hour, depending on experience, location, and employer.

What is a patient experience professional?

A Patient Experience professional is responsible for improving the overall experience of patients within healthcare settings. They focus on ensuring that patients receive compassionate, effective, and timely care while addressing concerns and feedback from patients and their families. Their role often includes analyzing patient satisfaction data, implementing service improvements, and collaborating with clinical and non-clinical teams to enhance all aspects of patient interactions. By fostering a patient-centered culture, they help healthcare organizations provide better care and improve patient outcomes.

What are the key skills and qualifications needed to thrive in patient experience roles?

To excel in Patient Experience roles, a background in healthcare administration, customer service, or a related field, often supported by a relevant degree or certification, is essential. Familiarity with patient feedback systems, healthcare analytics tools, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and empathy help professionals connect with patients and address their concerns effectively. These skills are vital to ensure positive patient interactions, improve satisfaction scores, and foster a culture of patient-centered care.

What are some common challenges faced by patient experience professionals, and how are they typically addressed?

Patient Experience professionals often face the challenge of balancing patient satisfaction with operational efficiency. They may encounter issues such as communication gaps between staff and patients, managing complaints, or addressing unmet expectations. To address these challenges, professionals regularly collect and analyze patient feedback, collaborate closely with clinical and administrative teams, and implement targeted improvement initiatives. Continuous staff training and fostering a culture of empathy are also key strategies to enhance the patient experience.

What is the difference between Patient Experience vs Patient Advocate?

AspectPatient ExperiencePatient Advocate
Required CredentialsHealthcare certifications, customer service skillsHealthcare knowledge, communication skills, certifications vary
Work EnvironmentHospitals, clinics, healthcare settingsHospitals, community organizations, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsPatient support organizations, hospitals, advocacy groups
Search & Comparison IntentUnderstanding roles in patient care experienceAssisting patients, navigating healthcare systems

Patient Experience professionals focus on improving overall patient satisfaction and care quality within healthcare settings. Patient Advocates actively support and guide patients through their healthcare journeys, addressing concerns and ensuring their rights are protected. While both roles aim to enhance patient care, Patient Experience roles are more about service improvement, whereas Patient Advocates provide direct patient support and advocacy.

What are the career paths in patient experience?

Career paths in patient experience include roles such as Patient Experience Coordinator, Patient Advocate, and Patient Relations Manager. Advancement can lead to leadership positions like Director of Patient Experience or Chief Patient Officer, often requiring strong communication skills, healthcare knowledge, and experience in customer service or healthcare administration.

What is a patient experience job description?

A patient experience job involves improving patients' interactions with healthcare providers and facilities by addressing their needs, concerns, and satisfaction. Roles often include patient advocacy, communication, and ensuring a positive healthcare environment, requiring strong interpersonal and communication skills. These positions may also involve data collection and reporting to enhance service quality.

What are the most commonly searched types of Patient Experience jobs in Florida?

The most popular types of Patient Experience jobs in Florida are:

What are popular job titles related to Patient Experience jobs in Florida?

For Patient Experience jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Patient Experience jobs in Florida look for?

The top searched job categories for Patient Experience jobs in Florida are:

What cities in Florida are hiring for Patient Experience jobs?

Cities in Florida with the most Patient Experience job openings:

Patient Experience jobs near you
Infographic showing various Patient Experience job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $30,032 per year, or $14.4 per hour.

Patient Experience Coordinator

Jacksonville, FL • On-site

UF Health
Health Care and Social Assistance • 10K+ employees
Learn more about UF Healthexternal

$16.25 - $21.25/hr

Other

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Overview
The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across
ambulatory practices. This position serves as an operational resource for patient experience programs, onboarding and
educational activities, recognition initiatives, survey administration, data reporting, and departmental communications. The coordinator collaborates with clinical and operational teams to support service excellence efforts and enhance patient
experience across the organization.
Responsibilities
Patient Experience Program Coordination: Coordinates
patient experience initiatives, projects, and resources across
ambulatory practices. Tracks deliverables, facilitates
communication, and supports implementation of departmental
programs and initiatives.
Onboarding and Education Support: Supports patient
experience onboarding and educational activities for
employees, providers, and leaders. Coordinates training
logistics, presents patient experience information during
orientation programs, and maintains educational materials
and resources.
Data, Reporting, and Technology Support: Assists with data
collection, report preparation, dashboard maintenance, user
access management, and support of patient experience
technology platforms. Monitors routine patient experience
metrics and escalates trends, concerns, or opportunities for
leadership review.
Recognition, Events, and Communications: Coordinates
recognition programs, engagement activities, events, and
communications that support patient experience initiatives
and organizational culture.
Administrative and Operational Support: Provides
administrative support through meeting coordination, agenda
preparation, documentation, action-item tracking, and
management of departmental resources and
communications.
Qualifications
Experience
Requirements
2-4 years of experience in healthcare operations, patient experience, customer service, training,
education, project coordination, or a related field required.
Intermediate proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint,
Word, and Teams.
Preferred Qualifications :
1-3 years' experience in a hospital or healthcare system, preferably in an ambulatory setting
Experience supporting survey platforms, reporting tools, learning management systems, or engagement programs.
Education:
Bachelor's degree in healthcare administration, Public Health, Business Administration, or a
related field required; 3-5 years of relevant experience may be accepted in lieu of bachelor's
degree requirement
Travel Up to 25%
Knowledge, Skills, and
Abilities
Strong organizational and time management skills with the ability to manage multiple priorities
and deadlines.
Excellent written and verbal communication skills.
Strong attention to detail and ability to maintain accurate records and documentation.
Ability to work collaboratively with providers, leaders, staff, and interdisciplinary teams
Ability to collect, organize, and prepare data and reports for leadership review.
Ability to present information to small groups and facilitate onboarding and orientation activities.
Knowledge of healthcare operations, patient experience principles, customer service, or service
excellence concepts preferred.
Additional Duties Additional duties as assigned may vary
UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE

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