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Patient Experience Associate Jobs in Florida (NOW HIRING)

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and ... By leveraging technology and a patient-centered approach, TelyRx is transforming how people ...

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule Daytime, Evening, and ... By leveraging technology and a patient-centered approach, TelyRx is transforming how people ...

Compass Group

PATIENT EXPERIENCE MANAGER

Tampa, FL · On-site

With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized ... Responsible for successfully coordinating and directing all patient experience activities within ...

New

Compass Group USA

PATIENT EXPERIENCE MANAGER

Tampa, FL · On-site

With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized ... Job Summary Responsible for successfully coordinating and directing all patient experience ...

New

Compass Group

PATIENT EXPERIENCE MANAGER

Tampa, FL · On-site

With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized ... Responsible for successfully coordinating and directing all patient experience activities within ...

New

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Florida?

The most popular types of Patient Experience jobs in Florida are:

What are popular job titles related to Patient Experience Associate jobs in Florida?

For Patient Experience Associate jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Florida look for?

The top searched job categories for Patient Experience Associate jobs in Florida are:

What cities in Florida are hiring for Patient Experience Associate jobs?

Cities in Florida with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Customer Experience Associate

TelyRx

Clearwater Beach, FL • On-site

$20/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Customer Experience Associate (Full-Time, In-Person)

Flexible schedule | Daytime, evening, and weekend shifts available

Join our dynamic team as a Customer Experience Associate, where your empathy, attention to detail, and passion for patient care help shape the future of healthcare delivery. At TelyRx, you'll ensure every customer feels supported, valued, and empowered on their health journey.

Access to essential medicines should be simple, convenient, and readily available. Our mission is to help people get their necessary medications by removing unnecessary barriers and streamlining the process. No insurance, no hassle, no hoops—just fast, reliable care.

We believe healthcare should be inclusive, accessible, and easy. By leveraging technology and a patient-centered approach, TelyRx is transforming how people experience pharmacy care. Join us in creating a healthier, more accessible future.

As a Customer Experience Associate, you'll play a key role in providing personalized support to our patients. Whether you have pharmacy experience or a background in healthcare or customer service, this role is perfect for empathetic individuals passionate about making a real difference in people's lives.

You'll assist customers with medication needs, answer questions, and resolve concerns in a way that builds trust and loyalty. We offer a flexible schedule and are currently seeking individuals who are available for daytime, evening, and weekend shifts.

Key details:

  • Pay: $20/hour
  • Schedule flexibility: M-F 2:00 PM - 10:00 PM
  • Location: Clearwater, FL (In-person)

Responsibilities:

  • Provide thoughtful, empathetic support via email, phone, chat, and messaging systems.
  • Help customers navigate their medication orders and resolve issues quickly and personally.
  • Build long-term relationships with patients by offering helpful product and service advice.
  • Maintain up-to-date knowledge of TelyRx products and offerings in a fast-changing environment.
  • Support a smooth and hassle-free pharmacy experience using your healthcare knowledge and people skills.
  • Report customer trends, feedback, and insights to the team.
  • Meet and exceed performance targets while maintaining attention to detail and quality.

Requirements:

  • Empathy first: A passion for helping others and delivering a truly supportive patient experience.
  • Experience: 2+ years in any customer-facing role (bonus if you have pharmacy, healthcare, or medical experience).
  • Communication skills: Strong writing, spelling, and verbal communication.
  • Problem solver: Quick thinker with a solutions-oriented
  • Tech-savvy: Comfortable navigating multiple systems and information sources.

Perks & benefits:

  • $20/hour starting pay
  • Health, dental, and vision insurance
  • 401(k) plan
  • Opportunities for growth in a mission-driven, fast-paced company
  • Flexible scheduling to fit your life

Join us! Whether you're experienced in pharmacy or just passionate about making healthcare better, TelyRx is looking for team members who care. If you thrive in a fast-paced, patient-centered environment and want to help people get the medications they need—we'd love to meet you.

Apply