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Patient Experience Associate Jobs in Florida (NOW HIRING)

USEYE

Patient Care Representative

Fort Myers, FL · On-site

$15.75 - $19.50/hr

Patient Care Representative Location: Retina Health Center, Fort Myers, FL 33907 We are seeking a ... High school diploma or equivalent required; associate degree preferred. * Previous experience in a ...

Today's Dental Network

Patient Care Coordinator

Sarasota, FL · On-site

$16.25 - $21.25/hr

Patient Consultation & Coordination: * * Present proposed orthodontic treatment plans to patients ... Associate's or Bachelor's degree preferred. * Prior experience in orthodontic or dental front ...

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Florida?

The most popular types of Patient Experience jobs in Florida are:

What are popular job titles related to Patient Experience Associate jobs in Florida?

For Patient Experience Associate jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Florida look for?

The top searched job categories for Patient Experience Associate jobs in Florida are:

What cities in Florida are hiring for Patient Experience Associate jobs?

Cities in Florida with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Patient Financial Associate 1, $1000 Bonus, Patient Access DH, FT, 07P-7:30A

Baptist Health South Florida

Coral Gables, FL • On-site

$17.27 - $21.93/hr

Full-time

Posted 20 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

Applies only to Emergency Department and BOS Digital Registration. Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. This incumbent will be responsible for meeting individual collection goals. Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers. This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.Estimated pay range for this position is $17.27 - $21.93 / hour depending on experience.

Degrees:

  • High School Diploma is required. 

Additional Qualifications:

  • Associates Degree preferred.
  • Complete and pass the Patient Access training course.
  • Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
  • In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
  • Ability to perform basic mathematical calculations.
  • Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills .
  • Ability to multitask and have an agile mindset.
  • Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
  • Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications, etc.
  • Knowledge of medical terminology.
  • Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: Less than 1 year

What Baptist Health South Florida employees say

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Benefits

Hours and flexibility

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About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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