ZipRecruiter

Log In

1

Patient Experience Associate Jobs (NOW HIRING)

UHS

Patient Experience Associate

Norwich, NY · On-site

$16.35 - $21.49/hr

UHS Chenango Memorial Hospital, Norwich, NY Full time R0000015975 Position OverviewThe Patient Experience Associate at United Health Services (UHS) Chenango Memorial Hospital (CMH) is often the first ...

next page

Showing results 1-20

All JobsHealthcare JobsHospital JobsMedical Services Coordinator JobsPatient Experience Associate Jobs

Patient Experience Associate information

See salary details

$12

$23

$30

How much do patient experience associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for patient experience associate in the United States is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.37 per hour, depending on experience, location, and employer.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

More about Patient Experience Associate jobs

What cities are hiring for Patient Experience Associate jobs?

Cities with the most Patient Experience Associate job openings:

What are the most commonly searched types of Patient Experience jobs?

The most popular types of Patient Experience jobs are:

What states have the most Patient Experience Associate jobs?

States with the most job openings for Patient Experience Associate jobs include:

What are popular job titles related to Patient Experience Associate jobs?

For Patient Experience Associate jobs, the most frequently searched job titles are:

Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,702 per year, or $23.4 per hour.

Patient Experience Associate

Huntsville, AL • On-site

Pathway Healthcare LLC
11 - 50 employees
Learn more about Pathway Healthcare LLCexternal

Other

Medical, PTO

Re-posted 29 days ago

Job description

Pathway Healthcare is an employee focused company that prides itself on patient care. We value our team members and want our team members to experience a positive culture where they feel valued. Our team members have access to health benefits, including Teledoc that is free to all full-time employees, as well as PTO, and paid holidays. If you want to be a part of a team where you will be valued and have opportunity to grow, then send us your resume!

POSITION ROLE

The role of the Patient Experience Associate is to provide each individual that contacts the office with an experience that exceeds the individual’s expectations.

ROLE RESPONSIBILITIES

  1. Greet patients in a kind manner, making the patient feel welcome and safe in the office environment.
  2. Answer incoming phone calls (WITH A SMILE), create telephone encounters, and check and respond to voicemails in a timely manner.
  3. Facilitate and assist the patient in completing new patient paperwork, gathering all appropriate information from the patient including demographic, insurance card, identification, and other necessary documentation. Scan this information along with any other needed documents into the electronic medical record.
  4. Review and update if needed patient demographic/insurance information at each visit.
  5. Handle any requests for medical records appropriately, being aware of HIPAA and CFR 42 guidelines.
  6. Call patients that “no-showed” their appointments to check on their well-being.
  7. When necessary, assist with patient flow by escorting the patient to the exam room and communicate with nurse and providers that the patient is in the exam room.
  8. Collect patient co-pays and collect on outstanding balances by collecting cash or running debit/credit cards at each visit.
  9. Schedule patient counseling and medical appointments per provider instructions.
  10. Contact insurance companies to verify patient insurance coverage and obtain information on co-pays and other needed information.
  11. Complete various reports including:
    1. Day sheets in the electronic medical record.
    2. Reconcile daily cash transactions with the daily bank receipt.
    3. Upload end of day documents to server.
    4. Update referral tracking sheet.
  12. Ask and encourage patients to complete the patient satisfaction survey.
  13. Escort patient to counselor or telehealth room for appointment.
  14. Set up Zoom to connect with Counselors and communicate with staff at the facility that the patient is ready to be seen.
  15. Other administrative tasks to help with office operations.

QUALIFICATIONS & EDUCATION REQUIREMENTS

To be successful, the Patient Experience Associate must possess the following:

  • High School Diploma or GED
  • Demonstrated excellent organizational skills
  • Ability to treat people in a non-judgmental manner, exuding kindness and friendliness.

Apply