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Patient Experience Associate Jobs (NOW HIRING)

Mercy

Patient Experience Associate

Anoka, MN · On-site

The Patient Experience Associate plays a vital role in supporting continuity of care and delivering exceptional patient experiences. This role proactively contacts patients within 48 hours of ...

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How much do patient experience associate jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for patient experience associate in the United States is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.37 per hour, depending on experience, location, and employer.

Is being a PCA a stressful job?

A Patient Experience Associate role can be stressful due to the fast-paced healthcare environment, emotional interactions with patients, and the need to handle multiple tasks efficiently. Strong communication skills and emotional resilience are important to manage the demands of the job effectively.

What jobs pay 4000 a week without a degree?

Patient Experience Associates typically do not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, licensing, or certifications rather than formal education. These jobs may require strong interpersonal skills, technical knowledge, or entrepreneurial effort to achieve such income levels.

What are good jobs for patient care experience?

Patient Experience Associates often find that roles such as medical assistants, patient coordinators, or healthcare receptionists are good options, as they involve direct patient interaction and communication skills. These positions typically require strong interpersonal skills, basic medical knowledge, and sometimes certification or training in healthcare procedures.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

How does a Patient Experience Associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a Patient Experience Associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

Is patient experience a good career?

A career as a Patient Experience Associate involves improving patient satisfaction and communication within healthcare settings. It offers opportunities for interpersonal skills development and may require familiarity with healthcare policies and patient feedback tools. The role can provide stable employment with potential for advancement in healthcare customer service or administrative positions.

What are the key skills and qualifications needed to thrive as a Patient Experience Associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.
More about Patient Experience Associate jobs
What cities are hiring for Patient Experience Associate jobs? Cities with the most Patient Experience Associate job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
What states have the most Patient Experience Associate jobs? States with the most job openings for Patient Experience Associate jobs include:
What job categories do people searching Patient Experience Associate jobs look for? The top searched job categories for Patient Experience Associate jobs are:
Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,702 per year, or $23.4 per hour.

Patient Experience Associate

Mercy

Anoka, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Mercy rating

6.4

Company rating: 6.4 out of 10

Based on 206 frontline employees who took The Breakroom Quiz

640th of 887 rated healthcare providers

Job description

Find your calling at Mercy!The Patient Experience Associate plays a vital role in supporting continuity of care and delivering exceptional patient experiences. This role proactively contacts patients within 48 hours of hospital discharge to ensure a safe transition home, reinforce understanding of discharge instructions, and address questions or concerns related to their hospitalization. Through compassionate outreach, the Associate promotes patient engagement, identifies opportunities for service recovery, and encourages participation in patient experience surveys to support ongoing quality improvement.Position Details:Mercy South

10010 Kennerly Road

St. Louis, MO 63128

Full Time, Days (40 hours/week)

Monday-Friday, 8:30a-5p or similar

Key Responsibilities

Post-Discharge Follow-Up

  • Contact discharged patients within 48 hours to assess their transition home

  • Verify receipt and understanding of discharge instructions

  • Identify potential barriers to recovery and escalate concerns as appropriate

Care Coordination & Resource Navigation

  • Provide contact information for primary care providers and outpatient services

  • Assist patients in locating providers using Mercy physician finder resources

  • Guide patients to relevant discharge information via After Visit Summary or MyMercy

Patient Advocacy & Education

  • Educate patients on available resources to support recovery and prevent readmissions

  • Reinforce understanding of follow-up care and next steps

  • Serve as a patient advocate by addressing concerns and facilitating connections to additional support

Service Recovery

  • Proactively identify and address service-related concerns from the hospital stay

  • Escalate issues appropriately to ensure timely resolution and follow-up

Survey Engagement

  • Educate patients on the importance of Patient Experience Surveys

  • Encourage survey participation to support process improvement and caregiver recognition

Qualifications

Skills

  • Excellent verbal communication and active listening skills

  • Knowledge of medical terminology

  • Proficiency with electronic health record (EHR) systems

  • Strong customer service and problem-solving abilities

Experience

  • Previous experience in customer service, healthcare, or patient-facing roles preferred

Education

  • High school diploma or GED

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

What Mercy employees say

Pay

Benefits

Hours and flexibility

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About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827

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