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Patient Experience Associate Jobs (NOW HIRING)

Mercy

Patient Experience Associate

Anoka, MN

The Patient Experience Associate plays a vital role in supporting continuity of care and delivering exceptional patient experiences. This role proactively contacts patients within 48 hours of ...

Mercy

Patient Experience Associate

Saint Louis, MO

The Patient Experience Associate plays a vital role in supporting continuity of care and delivering exceptional patient experiences. This role proactively contacts patients within 48 hours of ...

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How much do patient experience associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient experience associate in the United States is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Experience Associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

How does a Patient Experience Associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a Patient Experience Associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

More about Patient Experience Associate jobs
What cities are hiring for Patient Experience Associate jobs? Cities with the most Patient Experience Associate job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
What states have the most Patient Experience Associate jobs? States with the most job openings for Patient Experience Associate jobs include:
What job categories do people searching Patient Experience Associate jobs look for? The top searched job categories for Patient Experience Associate jobs are:
Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Temporary. Highlights an 94% In-person, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,702 per year, or $23.4 per hour.
Patient Experience Associate

Patient Experience Associate

Mercy

Anoka, MN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Mercy rating

6.6

Company rating: 6.6 out of 10

Based on 200 frontline employees who took The Breakroom Quiz

554th of 864 rated healthcare providers

Job description

Find your calling at Mercy!The Patient Experience Associate plays a vital role in supporting continuity of care and delivering exceptional patient experiences. This role proactively contacts patients within 48 hours of hospital discharge to ensure a safe transition home, reinforce understanding of discharge instructions, and address questions or concerns related to their hospitalization. Through compassionate outreach, the Associate promotes patient engagement, identifies opportunities for service recovery, and encourages participation in patient experience surveys to support ongoing quality improvement.Position Details:Mercy South

10010 Kennerly Road

St. Louis, MO 63128

Full Time, Days (40 hours/week)

Key Responsibilities

Post-Discharge Follow-Up

  • Contact discharged patients within 48 hours to assess their transition home

  • Verify receipt and understanding of discharge instructions

  • Identify potential barriers to recovery and escalate concerns as appropriate

Care Coordination & Resource Navigation

  • Provide contact information for primary care providers and outpatient services

  • Assist patients in locating providers using Mercy physician finder resources

  • Guide patients to relevant discharge information via After Visit Summary or MyMercy

Patient Advocacy & Education

  • Educate patients on available resources to support recovery and prevent readmissions

  • Reinforce understanding of follow-up care and next steps

  • Serve as a patient advocate by addressing concerns and facilitating connections to additional support

Service Recovery

  • Proactively identify and address service-related concerns from the hospital stay

  • Escalate issues appropriately to ensure timely resolution and follow-up

Survey Engagement

  • Educate patients on the importance of Patient Experience Surveys

  • Encourage survey participation to support process improvement and caregiver recognition

Qualifications

Skills

  • Excellent verbal communication and active listening skills

  • Knowledge of medical terminology

  • Proficiency with electronic health record (EHR) systems

  • Strong customer service and problem-solving abilities

Experience

  • Previous experience in customer service, healthcare, or patient-facing roles preferred

Education

  • High school diploma or GED

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

What Mercy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827

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