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Patient Experience Representative Jobs (NOW HIRING)

EVP Eyecare

Patient Experience Representative

Mesa, AZ · On-site

$20 - $22/hr

The Patient Experience Representative is responsible for scheduling patients for all clinical appointments. They will need to maintain a working knowledge of all clinical appointment types, pricing ...

ICON Eyecare

Patient Experience Representative

Denver, CO · On-site

$20 - $25/hr

The Patient Experience Representative is responsible for scheduling patients for all clinical appointments. They will need to maintain a working knowledge of all clinical appointment types, pricing ...

EVP Eyecare

Patient Experience Representative

Denver, CO · On-site

$20 - $25/hr

The Patient Experience Representative is responsible for scheduling patients for all clinical appointments. They will need to maintain a working knowledge of all clinical appointment types, pricing ...

ICAN

Patient Experience Representative

Bellevue, WA · On-site

$17 - $25/hr

As a Patient Experience Representative, you are the heartbeat of our front desk and the first step in every family's journey with ICAN. You'll: * Own the front desk experience: Keep a tidy, welcoming ...

ICAN

Patient Experience Representative

Bellevue, WA

$17 - $25/hr

As a Patient Experience Representative, you are the heartbeat of our front desk and the first step in every family's journey with ICAN. You'll: * Own the front desk experience: Keep a tidy, welcoming ...

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Patient Experience Representative information

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How much do patient experience representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient experience representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a patient experience representative?

Patient Experience Representatives are healthcare professionals who ensure that patients have a positive experience during their visit to a medical facility. They serve as a liaison between patients, their families, and medical staff, addressing concerns, answering questions, and helping resolve issues related to service or communication. Their goal is to improve patient satisfaction by providing support, information, and empathy throughout the healthcare process.

What are the key skills and qualifications needed to thrive as a patient experience representative, and why are they important?

To thrive as a Patient Experience Representative, you need strong customer service skills, knowledge of healthcare procedures, and typically a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems and scheduling software is often required. Exceptional communication, empathy, and problem-solving abilities set top performers apart in this role. These skills are crucial for ensuring patients have a positive experience, which improves satisfaction and supports overall healthcare quality.

What are some common challenges faced by patient experience representatives, and how can they be addressed?

Patient Experience Representatives often encounter challenges such as managing high patient volumes, addressing diverse patient concerns, and coordinating effectively with clinical staff. Maintaining empathy and professionalism during stressful situations is key, as is being adaptable to rapidly changing priorities. Successful representatives develop strong communication skills, stay organized, and build positive relationships with both patients and team members, which helps in resolving issues quickly and ensuring a smooth patient experience.

What is the difference between Patient Experience Representative vs Front Desk Coordinator?

AspectPatient Experience RepresentativeFront Desk Coordinator
Required CredentialsHigh school diploma; customer service experience; healthcare familiarityHigh school diploma; customer service skills; administrative experience
Work EnvironmentHealthcare settings, patient interaction, customer service focusMedical offices, clinics, administrative tasks
Employer & Industry UsageHospitals, clinics, healthcare providersMedical offices, outpatient clinics, healthcare facilities
Common Search & ComparisonPatient Experience Representative vs Front Desk Coordinator

The Patient Experience Representative primarily focuses on enhancing patient satisfaction, addressing concerns, and ensuring a positive healthcare experience. In contrast, the Front Desk Coordinator handles administrative duties like scheduling, check-ins, and managing patient records. While both roles involve patient interaction, the Patient Experience Representative emphasizes service quality and patient advocacy, whereas the Front Desk Coordinator manages operational tasks. Both positions are vital in healthcare settings and often overlap in customer service skills.

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Patient Experience Representative jobs near you
Infographic showing various Patient Experience Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Experience Representative

Bronx, NY • On-site

Metro Community Health Centers
51 - 200 employees
Learn more about Metro Community Health Centersexternal

$18 - $22/hr

Full-time

Re-posted 13 days ago

Job description

Job Brief
Metro Community Health Centers is hiring a full-time Patient Experience Representative!
Shift Worked:
8:30-5:30 M-F
Weekly Hours:
40
FLSA Status:
Non Exempt
Pay range:
What we're looking for:
Metro Community Health Centers is seeking a talented and driven Patient Experience Representative to manage the outreach to potential patients while building value in the MCHC brand. The Patient Experience Representative will be the liaison between the patients and our clinics and assist with the scheduling of appointments for our comprehensive health services while providing the highest quality customer service. This role will primarily be tasked with patient intake and scheduling visits, though the position will also be crossed-trained to solve patient issues via phone, email and zoom. As an integral part of our call center, PER the will work closely with the Call Center Director to achieve departmental operation efficiencies and be the driving force that connects Metro Community Health Centers to the community.
Office Duties
  1. Answers phone calls, routes calls to appropriate personnel, takes messages and enters information into ECW.
  2. Exercises judgment in handling urgency of phone calls to physicians.
  3. Ensures that all messages (telephone or ECW) are routed to correct physician by end of business day.
  4. Schedules appointments, provides patient with all necessary information prior to visit.
  5. Ensures all information entered into ECW is accurate.
  6. Check Patient portal retrieve and respond to requests.
  7. Fax requests for authorization, medical notes, request for medical necessity, as requested.

  1. Requirements
  2. High School Diploma
  3. Knowledge of e-Clinical Works electronic health record software preferred.
  4. Proficient in Microsoft Office.
  5. At least 2 years' of relevant experience
  6. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures. Adheres to the agency's corporate compliance program, including the code of business contact, the NYS and federal false claims acts, whistle blower protections and mandatory reporting. Completes corporate compliance training at least annually. Fully cooperates in all compliance investigations and reviews.
  7. Bilingual English/Spanish preferred.

D. SUPERVISES
No supervision responsibilities
Location
  • Metro Community Health Centers CALL CENTER - Bronx Site

Pay
  • $18-$22 per hour

ALL EMPLOYEES MUST BE FULLY VACCINATED AGAINST COVID-19 in order to work at Metro Community Health Centers.

Apply