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Patient Communication Representative Jobs (NOW HIRING)

Banner Health

Communication Representative

Mesa, AZ · On-site

Marketing and Communications Health care is constantly changing, and at Banner Health, we are at ... winning patient care. POSITION SUMMARY This position coordinates and processes all codes ...

Bannerhealth

Communication Representative

Casper, WY · On-site

Marketing and Communications Health care is constantly changing, and at Banner Health, we are at ... winning patient care. POSITION SUMMARY This position coordinates and processes all codes ...

Banner Health

Communication Representative

Casper, WY · On-site

Marketing and Communications Health care is constantly changing, and at Banner Health, we are at ... winning patient care. POSITION SUMMARY This position coordinates and processes all codes ...

Banner Health

Communication Representative

Mesa, AZ · On-site

Marketing and Communications Health care is constantly changing, and at Banner Health, we are at ... winning patient care. POSITION SUMMARY This position coordinates and processes all codes ...

Banner Health

Communication Representative

Mesa, AZ · On-site

Marketing and Communications Health care is constantly changing, and at Banner Health, we are at ... winning patient care. POSITION SUMMARY This position coordinates and processes all codes ...

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How much do patient communication representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for patient communication representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Communication Representative, and why are they important?

To thrive as a Patient Communication Representative, you need strong interpersonal communication skills, a high school diploma or equivalent, and familiarity with healthcare terminology. Experience with patient management systems, electronic health records (EHRs), and multi-line phone systems is typically required. Exceptional organizational skills, empathy, and professionalism help build trust and ensure a positive experience for patients. These abilities are crucial for accurately relaying information, coordinating care, and supporting patient satisfaction in a healthcare environment.

What are some common challenges faced by Patient Communication Representatives, and how can they be managed effectively?

Patient Communication Representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and navigating sensitive conversations. Handling these situations requires strong organizational skills, empathy, and the ability to remain calm under pressure. Effective communication with both patients and healthcare team members is crucial, and utilizing electronic health record systems efficiently can help streamline workflows. Regular training on customer service and healthcare protocols can also support representatives in addressing these challenges successfully.

What is a Patient Communication Representative?

A Patient Communication Representative is a professional who serves as a liaison between patients and healthcare providers. Their main responsibilities include answering patient inquiries, scheduling appointments, verifying insurance information, and ensuring that patient concerns are addressed efficiently. They play a vital role in providing excellent customer service and maintaining clear communication within a medical office or healthcare facility. By assisting patients with their administrative needs, they help streamline operations and improve the overall patient experience.

What is the difference between Patient Communication Representative vs Medical Office Assistant?

AspectPatient Communication RepresentativeMedical Office Assistant
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, clinics, healthcare facilities
Primary ResponsibilitiesPatient inquiries, appointment scheduling, patient communicationScheduling, data entry, administrative support

The Patient Communication Representative primarily focuses on patient interactions, communication, and scheduling, while the Medical Office Assistant handles broader administrative tasks. Both roles are essential in healthcare settings, but the Patient Communication Representative emphasizes patient engagement and communication skills.

More about Patient Communication Representative jobs
What cities are hiring for Patient Communication Representative jobs? Cities with the most Patient Communication Representative job openings:
What job categories do people searching Patient Communication Representative jobs look for? The top searched job categories for Patient Communication Representative jobs are:
Patient Communication Representative jobs near you
Infographic showing various Patient Communication Representative job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 76% Full Time, 16% Part Time, and 4% Temporary. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Patient Communication Representative

Patient Communication Representative

Kaleida Health

Amherst, NY • On-site

$16.75 - $21.66/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Kaleida Health rating

7.3

Company rating: 7.3 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

289th of 864 rated healthcare providers

Job description

Patient Communication Representative
Location: Amherst, NY
Specialty:APP Home Visits
Work Type:Full-Time
Shift:First Shift
Job Details
Scheduled Work Hours:8:00-4:30
Regular Work Week:Monday through Friday
Work Arrangement: Onsite
*Pay Range: $16.75 -$21.66
No Nights, Weekends or Holidays!
Free Parking!
Benefits Information
Why General Physician P.C.?
Work-Life Balance:Say goodbye to working nights, holidays, and weekends. No mandated overtime!
Comprehensive Benefits:Medical, dental, vision, and more.
Generous PTO:Enjoy your well-deserved time off.
401(K) with 3% Employer Contribution:Secure your financial future.
Employee Discounts:Exclusive deals, including Verizon Wireless.
Job Description
The primary purpose of this position is to manage call volume and provide support to the service lines by acting as a liaison for patients and the different medical entities through a variety of clerical and administrative tasks.
Education And Experience
High school diploma or GED required. Two-year college degree preferred.
Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!
* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.
EEO is the Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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