ZipRecruiter

Log In

1

Patient Relation Representative Jobs (NOW HIRING)

Network Temp Inc

Patient Relations Representative

Bronx, NY · On-site

$16.25 - $20.75/hr

Patient Relations Representative A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient ...

H. Lee Moffitt Cancer Center

PATIENT RELATIONS REP

Tampa, FL · On-site

$14.25 - $18.25/hr

Patient Relations Representative Patient Relations Service Representatives staff the information desks at Moffitt Cancer Center. The primary responsibility of this position is to provide high-quality ...

D4C Dental

Patient Relations Representative

Atlanta, GA

$15 - $19.25/hr

The Patient Relations Representative will be responsible answering and triaging all incoming Business Office queue calls. They must be capable of building relationships, possess strong conflict ...

New

D4C Dental Brands

Patient Relations Representative

Atlanta, GA · On-site +1

$15.25 - $19.50/hr

The Patient Relations Representative will be responsible answering and triaging all incoming Business Office queue calls. They must be capable of building relationships, possess strong conflict ...

Moffitt Cancer Center

PATIENT RELATIONS REP

Tampa, FL · On-site

$14 - $18.25/hr

Patient Relations Representative Patient Relations Service Representatives staff the information desks at Moffitt Cancer Center. The primary responsibility of this position is to provide high-quality ...

Network Temp Inc

Patient Relations Representative

Bronx, NY · On-site

$16.25 - $20.75/hr

Job Type Contract, Temporary Description A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing ...

Moffitt Cancer Center

Patient Relations Rep

Tampa, FL

$14 - $18.25/hr

Summary Patient Relations Representative Patient Relations Service Representatives staff the information desks at Moffitt Cancer Center. The primary responsibility of this position is to provide high ...

next page

Showing results 1-20

People also search for

All JobsPatient Relation Representative Jobs

Patient Relation Representative information

See salary details

$13

$19

$26

How much do patient relation representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for patient relation representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Relation Representative, and why are they important?

To thrive as a Patient Relation Representative, you need strong communication skills, knowledge of healthcare protocols, and typically a background in customer service or healthcare administration. Familiarity with hospital information systems, patient management software, and sometimes HIPAA certification are important technical qualifications. Empathy, problem-solving abilities, and patience are crucial soft skills for addressing patient concerns and diffusing difficult situations. These competencies are vital for ensuring patient satisfaction, facilitating clear communication, and maintaining a positive healthcare environment.

What are some common challenges faced by Patient Relation Representatives, and how can they be effectively managed?

Patient Relation Representatives often encounter challenges such as handling dissatisfied patients, managing high call volumes, and navigating complex healthcare systems. To effectively manage these challenges, it's important to develop strong communication and conflict resolution skills, stay organized, and be knowledgeable about hospital policies and procedures. Additionally, collaborating closely with clinical staff and maintaining a calm, empathetic demeanor can help ensure positive patient experiences and efficient problem resolution.

What is a Patient Relation Representative?

A Patient Relation Representative is a healthcare professional who serves as a liaison between patients, their families, and medical staff to ensure a positive experience within a healthcare facility. They handle patient concerns, resolve complaints, provide information about hospital services, and help patients navigate the healthcare system. Their role is crucial for improving patient satisfaction, addressing any issues promptly, and supporting clear communication between all parties involved in the patient’s care.

What is the difference between Patient Relation Representative vs Medical Secretary?

AspectPatient Relation RepresentativeMedical Secretary
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative training
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient communication, satisfaction, schedulingScheduling, record management, correspondence
Employer & Industry UsageHealthcare providers, hospitalsMedical practices, healthcare facilities

The Patient Relation Representative focuses on patient communication and satisfaction, acting as a liaison between patients and healthcare providers. In contrast, the Medical Secretary handles administrative tasks like scheduling and record management. Both roles are essential in healthcare settings but serve different functions related to patient interaction versus administrative support.

More about Patient Relation Representative jobs
What job categories do people searching Patient Relation Representative jobs look for? The top searched job categories for Patient Relation Representative jobs are:
Patient Relation Representative jobs near you
Infographic showing various Patient Relation Representative job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 12% Full Time, 51% Part Time, 33% Contract, and 2% Nights. Highlights an 100% Physical job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Relations Representative

Network Temp Inc

Bronx, NY • On-site

$16.25 - $20.75/hr

Other

Posted 23 days ago

Job description

Patient Relations Representative

A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient concerns, questions, and complaints, ensuring a positive patient experience by effectively communicating issues to relevant staff and facilitating solutions while upholding patient confidentiality and advocating for patient-centered care. Key responsibilities may include:

  • Patient interaction: Greeting patients, answering inquiries about services, procedures, and billing, and providing general information regarding the healthcare facility.
  • Complaint management: Receiving and documenting patient complaints, concerns, and feedback, investigating issues, and working to resolve them in a timely manner.
  • Communication: Relaying patient concerns to appropriate healthcare providers, staff members, and department heads, ensuring proper follow-up and updates.
  • Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their concerns are heard and addressed appropriately.
  • Patient education: Providing patients with relevant information regarding their treatment plan, medication instructions, and post-care procedures.
  • Documentation: Maintaining accurate records of patient interactions, complaints, and resolutions in accordance with HIPAA regulations.
  • Quality improvement: Identifying trends in patient feedback and suggesting improvements to patient care processes and service delivery.

Required skills and qualifications:

  • Bi-lingual skills in Spanish preferred
  • Excellent communication and interpersonal skills to effectively interact with patients, families, and staff from diverse backgrounds.
  • Strong listening and problem-solving abilities to understand patient concerns and find suitable solutions
  • Empathy and compassion to connect with patients and understand their perspectives
  • Knowledge of healthcare practices, procedures, and medical terminology
  • Ability to remain calm and professional under pressure when handling complex or sensitive situations
  • Proficiency in relevant software for patient records and documentation

Apply