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Patient Relation Representative Jobs (NOW HIRING)

Network Temp Inc

Patient Relations Representative

Bronx, NY · On-site

$16.25 - $20.75/hr

Patient Relations Representative A patient relations representative acts as a liaison between patients, their families, and a healthcare organization, primarily responsible for addressing patient ...

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How much do patient relation representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for patient relation representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient relation representative?

To thrive as a Patient Relation Representative, you need strong communication skills, knowledge of healthcare protocols, and typically a background in customer service or healthcare administration. Familiarity with hospital information systems, patient management software, and sometimes HIPAA certification are important technical qualifications. Empathy, problem-solving abilities, and patience are crucial soft skills for addressing patient concerns and diffusing difficult situations. These competencies are vital for ensuring patient satisfaction, facilitating clear communication, and maintaining a positive healthcare environment.

What is the difference between Patient Relation Representative vs Medical Secretary?

AspectPatient Relation RepresentativeMedical Secretary
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative training
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient communication, satisfaction, schedulingScheduling, record management, correspondence
Employer & Industry UsageHealthcare providers, hospitalsMedical practices, healthcare facilities

The Patient Relation Representative focuses on patient communication and satisfaction, acting as a liaison between patients and healthcare providers. In contrast, the Medical Secretary handles administrative tasks like scheduling and record management. Both roles are essential in healthcare settings but serve different functions related to patient interaction versus administrative support.

What is a patient relation representative?

A Patient Relation Representative is a healthcare professional who serves as a liaison between patients, their families, and medical staff to ensure a positive experience within a healthcare facility. They handle patient concerns, resolve complaints, provide information about hospital services, and help patients navigate the healthcare system. Their role is crucial for improving patient satisfaction, addressing any issues promptly, and supporting clear communication between all parties involved in the patient’s care.

What are some common challenges faced by patient relation representatives, and how can they be effectively managed?

Patient Relation Representatives often encounter challenges such as handling dissatisfied patients, managing high call volumes, and navigating complex healthcare systems. To effectively manage these challenges, it's important to develop strong communication and conflict resolution skills, stay organized, and be knowledgeable about hospital policies and procedures. Additionally, collaborating closely with clinical staff and maintaining a calm, empathetic demeanor can help ensure positive patient experiences and efficient problem resolution.
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What job categories do people searching Patient Relation Representative jobs look for? The top searched job categories for Patient Relation Representative jobs are:
Patient Relation Representative jobs near you
Infographic showing various Patient Relation Representative job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Relations Representative (Emergency Department)

Highland Hospital

Rochester, NY • On-site

$55K - $81K/yr

Other

Posted 15 days ago

Highland Hospital (New York) rating

7.7

Company rating: 7.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

220th of 1,054 rated hospitals

Job description

18520BR

Title:

Patient Relations Representative (Emergency Department)

Department/Cost Center:

837 - Service Excellence/Patient Relations

Job Description:

*Highland Hospital is seeking a full time Patient Relations Representative for the Emergency Department. This position is Monday-Friday, primarily Day shift with Evenings hours as required.

The Patient Relations Representative in the Emergency Department serves as a pivotal resource for patients and their families within the ED's dynamic and often unpredictable environment. This role demands immediate, proactive engagement to expertly address and resolve complex concerns, special needs, and intricate care issues. The Representative collaborates directly with ED and hospital staff, serving as a vital liaison to promptly solve problems, educate on ED throughput, and skillfully de-escalate difficult or volatile patient situations. This position requires exceptional problem-solving skills, creativity, and independent judgment to thoroughly investigate inquiries and complaints, ensuring timely and satisfactory resolution. Thriving in a dynamic, fast paced environment, the Representative consistently embodies ICARE values, exhibiting a professional demeanor and exercising independent, critical judgment.

SALARY RANGE:

$55,000-81,727.11

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity consideration

Auto req ID:

18520BR

Job Requirements:

Qualifications:

A caring and empathetic manner with the ability to establish rapport with all customers. Candidate demonstrates excellent customer services skills, Proficiency in Microsoft Office Suite as needed.

Education: Bachelor’s Degree or an equivalent combination of education and experience.

Experience : 3 years of hospital experience required. Social Work, Nursing, Quality or other clinical professional is preferred. Experience dealing with the public with an emphasis on customer relations, preferably in a clinical setting is preferred.

Skills: Highly organized, attention to detail, ability to problem solve and adjust to changing priorities in a busy environment.

Employment Status:

Full-Time

Hours/Week:

40

Posting Title:

Patient Relations Representative (Emergency Department)

City:

Rochester

Work Shift:

Days/Evenings

Area of Interest:

Professional

The Hospital is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.

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