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Patient Relation Representative Jobs (NOW HIRING)

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Miami, FL · On-site

$14.75 - $19.25/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

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How much do patient relation representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for patient relation representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Relation Representative, and why are they important?

To thrive as a Patient Relation Representative, you need strong communication skills, knowledge of healthcare protocols, and typically a background in customer service or healthcare administration. Familiarity with hospital information systems, patient management software, and sometimes HIPAA certification are important technical qualifications. Empathy, problem-solving abilities, and patience are crucial soft skills for addressing patient concerns and diffusing difficult situations. These competencies are vital for ensuring patient satisfaction, facilitating clear communication, and maintaining a positive healthcare environment.

What are some common challenges faced by Patient Relation Representatives, and how can they be effectively managed?

Patient Relation Representatives often encounter challenges such as handling dissatisfied patients, managing high call volumes, and navigating complex healthcare systems. To effectively manage these challenges, it's important to develop strong communication and conflict resolution skills, stay organized, and be knowledgeable about hospital policies and procedures. Additionally, collaborating closely with clinical staff and maintaining a calm, empathetic demeanor can help ensure positive patient experiences and efficient problem resolution.

What is a Patient Relation Representative?

A Patient Relation Representative is a healthcare professional who serves as a liaison between patients, their families, and medical staff to ensure a positive experience within a healthcare facility. They handle patient concerns, resolve complaints, provide information about hospital services, and help patients navigate the healthcare system. Their role is crucial for improving patient satisfaction, addressing any issues promptly, and supporting clear communication between all parties involved in the patient’s care.

What is the difference between Patient Relation Representative vs Medical Secretary?

AspectPatient Relation RepresentativeMedical Secretary
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative training
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient communication, satisfaction, schedulingScheduling, record management, correspondence
Employer & Industry UsageHealthcare providers, hospitalsMedical practices, healthcare facilities

The Patient Relation Representative focuses on patient communication and satisfaction, acting as a liaison between patients and healthcare providers. In contrast, the Medical Secretary handles administrative tasks like scheduling and record management. Both roles are essential in healthcare settings but serve different functions related to patient interaction versus administrative support.

More about Patient Relation Representative jobs
What job categories do people searching Patient Relation Representative jobs look for? The top searched job categories for Patient Relation Representative jobs are:
Patient Relation Representative jobs near you
Infographic showing various Patient Relation Representative job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 12% Full Time, 51% Part Time, 33% Contract, and 2% Nights. Highlights an 100% Physical job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Patient Relations Representative

Patient Relations Representative

Northside Hospital Inc.

Atlanta, GA • On-site

$15 - $19.25/hr

Other

Posted 10 days ago

Northside Hospital rating

7.3

Company rating: 7.3 out of 10

Based on 425 frontline employees who took The Breakroom Quiz

290th of 864 rated healthcare providers

Job description

Overview
Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Responsibilities
Processes complaints and concerns brought forward by patients, families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer's needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.
Schedule: As-needed basis, primarily for weekend coverage with occasional weekday shifts
Qualifications
REQUIRED
  1. High School diploma or equivalent education (GED) or post-secondary education
  2. Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
  3. Ability to type a minimum of 30 words per minute

PREFERRED
  1. Associates, Bachelors or Master's Degree in Social Science, Business Administration, Health Administration, Education or related field
  2. Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams)
  3. Functional knowledge of patient registration, electronic health record and other patient information software/applications
  4. Bilingual (Spanish preferred)
  5. Strong interpersonal, organizational, and customer service skills
  6. Excellent written and oral communication skills
  7. Strong problem-solving skills and ability to work independently

Work Hours:
8am - 5:30pm
Weekend Requirements:
Yes
On-Call Requirements:
No

What Northside Hospital employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Northside Hospital

Sourced by ZipRecruiter

* 288-bed hospital, offering a full range of services including comprehensive and interventional stroke care, preventative and corrective cardiac care, full-service orthopedic and spine treatment, an ER 24/7®, and general surgery * As one of the first hospitals in the area to achieve Atrial Fibrillation Certification (SCPC), our technologically advanced hospital allows our highly skilled physicians, nursing and caregivers to serve our growing community * Northside Hospital was the first nationally recognized Comprehensive Stroke Center in Pinellas County and nationally recognized for quality and safety by earning an 'A' rating from the Leapfrog Group

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

1970

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