About the job Patient Communication Coordinator - Greenwood, IN A boutique eyecare practice is ... This individual represents the practice and supports its mission to provide exceptional care and ...
About the job Patient Communication Coordinator - Greenwood, IN A boutique eyecare practice is ... This individual represents the practice and supports its mission to provide exceptional care and ...
Patient Communication Coordinator A boutique eyecare practice is seeking a dedicated Patient ... This individual represents the practice and supports its mission to provide exceptional care and ...
Patient Communication Coordinator A boutique eyecare practice is seeking a dedicated Patient ... This individual represents the practice and supports its mission to provide exceptional care and ...
The Patient Communication Coordinator is responsible for handling all incoming calls to the call ... This individual represents the practice and supports its mission to provide exceptional care and ...
Quick apply
The Patient Communication Coordinator is responsible for handling all incoming calls to the call ... This individual represents the practice and supports its mission to provide exceptional care and ...
The Patient Communication Coordinator is responsible for handling all incoming calls to the call ... This individual represents the practice and supports its mission to provide exceptional care and ...
Quick apply
The Patient Communication Coordinator is responsible for handling all incoming calls to the call ... This individual represents the practice and supports its mission to provide exceptional care and ...
Patient Communication Coordinator | Training Provided - Greenwood, Indiana
Greenwood, IN · On-site
$16 - $20/hr
Patient Communication Coordinator A boutique eyecare practice is seeking a dedicated Patient ... This individual represents the practice and supports its mission to provide exceptional care and ...
Patient Communication Coordinator | Training Provided - Greenwood, Indiana
Greenwood, IN · On-site
$16 - $20/hr
Patient Communication Coordinator A boutique eyecare practice is seeking a dedicated Patient ... This individual represents the practice and supports its mission to provide exceptional care and ...
Patient Communication Coordinator A boutique eyecare practice is seeking a dedicated Patient ... This individual represents the practice and supports its mission to provide exceptional care and ...
Patient Communication Coordinator A boutique eyecare practice is seeking a dedicated Patient ... This individual represents the practice and supports its mission to provide exceptional care and ...
About the job Patient Communication Coordinator | Training Provided - Greenwood, Indiana A boutique ... This individual represents the practice and supports its mission to provide exceptional care and ...
About the job Patient Communication Coordinator | Training Provided - Greenwood, Indiana A boutique ... This individual represents the practice and supports its mission to provide exceptional care and ...
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$17 - $21/hr
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$17 - $21/hr
Full-Time Patient Care Representative This is Full-Time Patient Care Representative role. 42 North ... Accurately confirm insurance benefits, communicate and collect patient payment obligations.
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Full-Time Patient Care Representative This is Full-Time Patient Care Representative role. 42 North ... Accurately confirm insurance benefits, communicate and collect patient payment obligations.
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$18.75 - $23/hr
Full-Time Patient Care Representative This is Full-Time Patient Care Representative role. 42 North ... Accurately confirm insurance benefits, communicate and collect patient payment obligations.
Patient Care Representative
$18.75 - $23/hr
Full-Time Patient Care Representative This is Full-Time Patient Care Representative role. 42 North ... Accurately confirm insurance benefits, communicate and collect patient payment obligations.
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Full-Time Patient Care Representative This is Full-Time Patient Care Representative role. $1000 ... Accurately confirm insurance benefits, communicate and collect patient payment obligations.
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Full-Time Patient Care Representative This is Full-Time Patient Care Representative role. $1000 ... Accurately confirm insurance benefits, communicate and collect patient payment obligations.
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$17.25 - $21.25/hr
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$15.75 - $19.50/hr
Full-Time Patient Care Representative 42 North Dental is committed to helping our supported ... Accurately confirm insurance benefits, communicate and collect patient payment obligations.
Patient Care Representative
$17.25 - $21.50/hr
Full-Time Patient Care Representative 42 North Dental is committed to helping our supported ... Accurately confirm insurance benefits, communicate and collect patient payment obligations.
Patient Care Representative
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Full-Time Patient Care Representative 42 North Dental is committed to helping our supported ... Accurately confirm insurance benefits, communicate and collect patient payment obligations.
Patient Communication Representative information
See salary details
$13.22 - $14.44
2% of jobs
$14.44 - $15.67
9% of jobs
$15.67 - $16.89
13% of jobs
$16.97 is the 25th percentile. Wages below this are outliers.
$16.89 - $18.12
23% of jobs
The median wage is $18.45 / hr.
$18.12 - $19.34
14% of jobs
$19.34 - $20.56
14% of jobs
$20.67 is the 75th percentile. Wages above this are outliers.
$20.56 - $21.79
10% of jobs
$21.79 - $23.01
6% of jobs
$23.01 - $24.24
5% of jobs
$24.24 - $25.46
3% of jobs
$25.46 - $26.68
1% of jobs
$13
$19
$26
How much do patient communication representative jobs pay per hour?
As of Jun 3, 2026, the average hourly pay for patient communication representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Patient Communication Representative, and why are they important?
To thrive as a Patient Communication Representative, you need strong interpersonal communication skills, a high school diploma or equivalent, and familiarity with healthcare terminology. Experience with patient management systems, electronic health records (EHRs), and multi-line phone systems is typically required. Exceptional organizational skills, empathy, and professionalism help build trust and ensure a positive experience for patients. These abilities are crucial for accurately relaying information, coordinating care, and supporting patient satisfaction in a healthcare environment.
What are some common challenges faced by Patient Communication Representatives, and how can they be managed effectively?
Patient Communication Representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and navigating sensitive conversations. Handling these situations requires strong organizational skills, empathy, and the ability to remain calm under pressure. Effective communication with both patients and healthcare team members is crucial, and utilizing electronic health record systems efficiently can help streamline workflows. Regular training on customer service and healthcare protocols can also support representatives in addressing these challenges successfully.
What is a Patient Communication Representative?
A Patient Communication Representative is a professional who serves as a liaison between patients and healthcare providers. Their main responsibilities include answering patient inquiries, scheduling appointments, verifying insurance information, and ensuring that patient concerns are addressed efficiently. They play a vital role in providing excellent customer service and maintaining clear communication within a medical office or healthcare facility. By assisting patients with their administrative needs, they help streamline operations and improve the overall patient experience.
What is the difference between Patient Communication Representative vs Medical Office Assistant?
| Aspect | Patient Communication Representative | Medical Office Assistant |
|---|---|---|
| Credentials | High school diploma; communication skills | High school diploma; administrative skills |
| Work Environment | Hospitals, clinics, healthcare offices | Medical offices, clinics, healthcare facilities |
| Primary Responsibilities | Patient inquiries, appointment scheduling, patient communication | Scheduling, data entry, administrative support |
The Patient Communication Representative primarily focuses on patient interactions, communication, and scheduling, while the Medical Office Assistant handles broader administrative tasks. Both roles are essential in healthcare settings, but the Patient Communication Representative emphasizes patient engagement and communication skills.
More about Patient Communication Representative jobs
What cities are hiring for Patient Communication Representative jobs? Cities with the most Patient Communication Representative job openings:
What job categories do people searching Patient Communication Representative jobs look for? The top searched job categories for Patient Communication Representative jobs are:
$16 - $20/hr
Other
Posted 17 days ago
Job description
About the job Patient Communication Coordinator - Greenwood, IN
A boutique eyecare practice is seeking a dedicated Patient Communication Coordinator to join its dynamic Patient Experience team. As the first point of contact for patients and families, this role is essential in ensuring a warm, professional, and helpful experience with every call.
About the Role:
The Patient Communication Coordinator is responsible for handling all incoming calls to the call center, providing information, scheduling appointments, coordinating referrals, and resolving patient concerns with empathy and professionalism. This individual represents the practice and supports its mission to provide exceptional care and service.
Key Responsibilities:
- Answer incoming calls promptly and empathetically, using active listening to understand patient needs and route or escalate calls appropriately.
- Provide accurate information about services, appointment processes, and what patients can expect.
- Schedule patient appointments (exams, follow-ups, specialty visits, urgent cases) using electronic health records (EHR) and scheduling tools.
- Coordinate schedules across multiple providers and locations to optimize daily clinic flow.
- Manage changes, cancellations, and reschedules efficiently to maintain access and minimize downtime.
- Support referral calls by collecting and communicating key information with referring offices.
- Place reminder calls/messages and document all call outcomes accurately in practice systems.
- Identify and report recurring issues or bottlenecks to leadership.
- Resolve scheduling conflicts and patient concerns with a proactive, solutions-focused mindset.
- Uphold patient privacy and confidentiality in accordance with HIPAA and company policies.
- Patient-first customer service mindset
- Clear, professional phone and written communication
- Active listening and call control
- Problem-solving and conflict resolution
- Scheduling strategy and prioritization
- Team collaboration and accountability
- Full-time (typically 40 hours/week) in a call center environment, supporting multiple practice locations and provider schedules.
- Competitive salary: $16-$20 per hour, plus benefits
- Comprehensive optometry and customer service training
- Supportive, collaborative team environment
- Growth and advancement opportunities
- Engaging workplace committed to work-life balance
Requirements:
- High school diploma or GED
- Strong and friendly verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfort with computers and learning new systems (EHR, scheduling platforms, email)
- Empathy and discretion in handling sensitive patient situations
- Experience with EHR and appointment scheduling
- Familiarity with discussing fees, payment options, or insurance basics
- Customer service experience in healthcare, retail, hospitality, or similar fields
Eyetastic Services is dedicated to partnering with employers who provide equal opportunities in all healthcare fields. As a team of eye care professionals, we are committed to supporting you throughout the hiring process, including resume upgrades and negotiations. We prioritize your privacy and ensure that your information is not shared with other recruiting agencies, giving you peace of mind as you explore this exciting opportunity. You can rest assured that we will be with you every step of the way.
Visit eyetasticservices.com for a list of nationwide eye care professional and paraprofessional opportunities.