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Patient Communication Representative Jobs (NOW HIRING)

Hunterdon Health

Patient Service Representative

Flemington, NJ · On-site

$17.75 - $22.50/hr

Patient Service Representative The Patient Service Representative provides reception and clerical ... Responsibilities include billing, collections, referrals, scheduling, patient communication, and ...

Hunterdon Health

Patient Service Representative

Milford, NJ · On-site

$18 - $22.75/hr

Patient Service Representative The Patient Service Representative provides reception and clerical ... Responsibilities include billing, collections, referrals, scheduling, patient communication, and ...

Ortho Atlanta

Patient Services Representative

Augusta, GA · On-site

$16.50 - $21/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

OrthoAtlanta

Patient Services Representative

Augusta, GA · On-site

$16.50 - $21/hr

What You'll Do As a Patient Services Representative at OrthoAtlanta, you'll: * Greet patients ... Communicate clearly and compassionately with patients and staff * Juggle multiple responsibilities ...

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Patient Communication Representative information

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$13

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$26

How much do patient communication representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for patient communication representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Patient Communication Representative vs Medical Office Assistant?

AspectPatient Communication RepresentativeMedical Office Assistant
CredentialsHigh school diploma; communication skillsHigh school diploma; administrative skills
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, clinics, healthcare facilities
Primary ResponsibilitiesPatient inquiries, appointment scheduling, patient communicationScheduling, data entry, administrative support

The Patient Communication Representative primarily focuses on patient interactions, communication, and scheduling, while the Medical Office Assistant handles broader administrative tasks. Both roles are essential in healthcare settings, but the Patient Communication Representative emphasizes patient engagement and communication skills.

What is a patient communication representative?

A Patient Communication Representative is a professional who serves as a liaison between patients and healthcare providers. Their main responsibilities include answering patient inquiries, scheduling appointments, verifying insurance information, and ensuring that patient concerns are addressed efficiently. They play a vital role in providing excellent customer service and maintaining clear communication within a medical office or healthcare facility. By assisting patients with their administrative needs, they help streamline operations and improve the overall patient experience.

What are the key skills and qualifications needed to thrive as a patient communication representative, and why are they important?

To thrive as a Patient Communication Representative, you need strong interpersonal communication skills, a high school diploma or equivalent, and familiarity with healthcare terminology. Experience with patient management systems, electronic health records (EHRs), and multi-line phone systems is typically required. Exceptional organizational skills, empathy, and professionalism help build trust and ensure a positive experience for patients. These abilities are crucial for accurately relaying information, coordinating care, and supporting patient satisfaction in a healthcare environment.

What are some common challenges faced by patient communication representatives, and how can they be managed effectively?

Patient Communication Representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and navigating sensitive conversations. Handling these situations requires strong organizational skills, empathy, and the ability to remain calm under pressure. Effective communication with both patients and healthcare team members is crucial, and utilizing electronic health record systems efficiently can help streamline workflows. Regular training on customer service and healthcare protocols can also support representatives in addressing these challenges successfully.
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Patient Communication Representative jobs near you
Infographic showing various Patient Communication Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Services Representative

Kimball and Beecher

Waterloo, IA • On-site

$18 - $22/hr

Full-time

PTO

Re-posted 3 days ago

Job description

Patient Services RepresentativeWaterloo, IA | Kimball & Beecher Family Dentistry

Kimball & Beecher Family Dentistry is looking for a positive and detail-oriented Patient Services Representative to help support scheduling and patient communication across our multi-location practice.

This is an important role on our team, as you are often the first voice patients hear and a key part of keeping our days running smoothly.

What You’ll Do

  • Answer and manage inbound calls for all Kimball & Beecher locations
  • Schedule appointments accurately and efficiently
  • Assist patients with billing and insurance questions
  • Collect payments over the phone
  • Review and send patient statements
  • Maintain accurate patient records
  • Help ensure every patient interaction is professional, helpful, and welcoming

What Makes Someone Successful in This Role

  • You take pride in being dependable and consistent
  • You stay organized, even on busy days
  • You communicate clearly and confidently
  • You remain calm and solution-focused
  • You understand that your reliability supports the entire team

What We’re Looking For

  • Strong attendance and follow-through
  • Excellent communication and customer service skills
  • Ability to multitask in a fast-paced environment
  • A positive, team-oriented attitude
  • Dental or medical office experience preferred (but not required — we will train the right candidate!)

About Kimball & Beecher

Kimball & Beecher is a leading privately owned dental practice in Iowa known for excellence in patient care and a strong team culture. We are committed to creating a welcoming experience for every patient and a professional, supportive environment for our team.

What We Offer

  • Competitive hourly pay: $18-22 (based on experience)
  • Weekday schedule
  • Paid time off
  • Supportive leadership and team culture
  • Opportunities for growth within our organization

If you’re looking for a stable, team-focused role where your reliability and professionalism truly matter, we would love to connect with you.


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