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Outpatient Service Representative Jobs (NOW HIRING)

Stcharles

Patient Service Representative

Bend, OR · On-site

$21.30 - $27.69/hr

The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri ...

Stcharles

Patient Service Representative

Bend, OR · On-site

$20.88 - $27.14/hr

The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri ...

Stcharles

Patient Service Representative

Redmond, OR · On-site

$21.30 - $27.69/hr

The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri ...

Stcharles

Patient Service Representative

Redmond, OR · On-site

$21.30 - $27.69/hr

The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri ...

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Outpatient Service Representative information

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How much do outpatient service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for outpatient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is an outpatient service representative?

An Outpatient Service Representative is a healthcare professional responsible for assisting patients with registration, scheduling appointments, verifying insurance, and managing patient records in outpatient settings such as clinics or hospital departments. They serve as the first point of contact for patients, ensuring a smooth and welcoming experience. Their duties often include answering phones, handling paperwork, and coordinating communication between patients and medical staff. Strong organizational and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as an outpatient service representative, and why are they important?

To thrive as an Outpatient Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare administration coursework. Familiarity with electronic medical records (EMR) systems, scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a patient-focused attitude are crucial soft skills for this role. These skills ensure efficient patient flow, accurate information handling, and positive patient experiences in a fast-paced outpatient setting.

What are the most common challenges faced by outpatient service representatives, and how can they be addressed?

Outpatient Service Representatives often encounter challenges such as managing high patient volumes, addressing diverse patient needs, and balancing administrative tasks with providing excellent customer service. Staying organized and maintaining clear communication are key to handling multiple responsibilities efficiently. Building strong teamwork with clinical and administrative staff can also help resolve issues quickly and ensure a smooth workflow. Developing strong conflict resolution and time management skills can further enhance performance in this fast-paced environment.

What is the difference between Outpatient Service Representative vs Patient Access Representative?

AspectOutpatient Service RepresentativePatient Access Representative
CredentialsHigh school diploma; certification variesHigh school diploma; certification varies
Work EnvironmentHospitals, clinics, outpatient facilitiesHospitals, clinics, outpatient settings
Employer & IndustryHealthcare providers, outpatient clinicsHospitals, healthcare facilities
Primary ResponsibilitiesScheduling, patient check-in, insurance verificationScheduling, patient registration, insurance info

Both roles involve patient interaction, scheduling, and insurance tasks in outpatient settings. The main difference lies in terminology used by employers and slight variations in job duties, but both positions require similar skills and credentials, making them often interchangeable in outpatient healthcare environments.

How do I become an outpatient service representative?

To become an outpatient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in healthcare settings or customer service can be beneficial, and some employers may require familiarity with scheduling software or medical terminology.

What states have the most Outpatient Service Representative jobs?

States with the most job openings for Outpatient Service Representative jobs include:

What are popular job titles related to Outpatient Service Representative jobs?

For Outpatient Service Representative jobs, the most frequently searched job titles are:

Outpatient Service Representative jobs near you
Infographic showing various Outpatient Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

OUTPATIENT SERVICE REP.

Providence, RI • On-site

Care New England Health System
Health Care and Social Assistance • 1 - 5K employees
Learn more about Care New England Health Systemexternal

Per diem

Re-posted 20 days ago

Key responsibilities

  • Reviews and completes all patient registration requirements for new patients in compliance with hospital protocols.

  • Communicates effectively with patients, staff, and clinicians to provide accurate information and coordinate patient services.

  • Enters and registers all patients into the hospital computer system accurately and maintains data integrity.

Care New England Health System rating

7.4

Company rating: 7.4 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

Job description

Job Summary
Serves as primary resource for outpatient physicians, clinicians, patients and staff with regard to complete demographic, insurance and appointment information
Duties & Responsibilities
  1. Directs all patients, family members and visitors to the appropriate location in the hospital.
  2. Reviews and completes all patient registration requirements with patients new to Butler Hospital Outpatient Department in compliance with hospital protocols.
  3. Communicates information effectively with all area of Outpatient Services Department to insure that patients receive complete, accurate, and concise information regarding all services rendered.
  4. Communicates information effectively with all the outpatient clinical staff to insure highest possible level of customer service.
  5. Protects the rights of patients and insures patient confidentiality by adhering to PPM # 65.20.
  6. Answers all incoming calls within three rings in a professional, courteous, and helpful manner; directs caller as appropriate, forwards call to appropriate office, or relays accurate message as needed in a timely manner, including prescription support for physicians
  7. Forwards all urgent calls to the appropriate physician or clinician immediately, pages clinical staff when necessary to meet patient needs, obtains records for Outpatient CIS as needed to provide complete information to M.D. or clinician.
  8. Checks all patients in upon arrival and notifies clinician/physician of their arrival when appropriate.
  9. Reviews complete Patient Registration Packet with new patients, provides complete accurate and concise information to patients regarding services, and obtains patient/ parent signatures on all necessary forms in compliance with Outpatient Clinical Information Systems and Butler Hospital requirements
  10. Enters/ registers all patients into hospital computer system accurately; insures integrity of hospital computer data base with regard to all demographic and insurance information.
  11. Remains current on information regarding provider status of all clinicians and physicians rendering outpatient services for all insurance companies and managed care companies.
  12. Remains current on information regarding location, specialty, credentials and availability of all clinicians and physicians rendering outpatient services.
  13. Under the direction of the Senior Area Leader, produces, interprets and takes appropriate action of various computer generated reports.
  14. Performs other duties in the Outpatient Department as assigned by the Outpatient Operations Manager.
  15. Observes all relevant Risk Management, Infection Control, Safety and Disaster Policies and Procedures.
  16. Attends and participates in all mandatory hospital orientation and professional development training and education and maintains key competencies needed to perform duties of job responsibilities.
  17. Participates in and supports all hospital wide performance improvement initiatives and strives for continuous quality improvements in both the Outpatient Reception Office and the Outpatient Services Department.
  18. Maintains a customer focused work environment, demonstrating respect for both internal and external users of all hospital services.
  19. Completes other duties as assigned

Requirements
Education:
High School or GED Required
Experience:
Licenses:
Certifications:
Knowledge, Skills, & Abilities:
Proficient grasp of English language, grammar and punctuation skills, telephone skills, typing, computer and data entry skills, professional interpersonal skills and ability to interact effectively with patients, clinicians, and external customers.
About Us
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation's top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

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