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Outpatient Service Representative Jobs (NOW HIRING)

Sentara Healthcare

Customer Service Representative

Virginia Beach, VA · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position ... quality outpatient services to the surrounding community. The facility includes an ambulance ...

Synergy Direct LLC

Be Seen First

Patient Service Representative

Pomona, CA · On-site

$23/hr

... outpatient clinic or medical office setting * Ability to understand and follow detailed oral and ... Service Representative.

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Outpatient Service Representative information

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$13

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How much do outpatient service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for outpatient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is an outpatient service representative?

An Outpatient Service Representative is a healthcare professional responsible for assisting patients with registration, scheduling appointments, verifying insurance, and managing patient records in outpatient settings such as clinics or hospital departments. They serve as the first point of contact for patients, ensuring a smooth and welcoming experience. Their duties often include answering phones, handling paperwork, and coordinating communication between patients and medical staff. Strong organizational and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as an outpatient service representative, and why are they important?

To thrive as an Outpatient Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare administration coursework. Familiarity with electronic medical records (EMR) systems, scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a patient-focused attitude are crucial soft skills for this role. These skills ensure efficient patient flow, accurate information handling, and positive patient experiences in a fast-paced outpatient setting.

What are the most common challenges faced by outpatient service representatives, and how can they be addressed?

Outpatient Service Representatives often encounter challenges such as managing high patient volumes, addressing diverse patient needs, and balancing administrative tasks with providing excellent customer service. Staying organized and maintaining clear communication are key to handling multiple responsibilities efficiently. Building strong teamwork with clinical and administrative staff can also help resolve issues quickly and ensure a smooth workflow. Developing strong conflict resolution and time management skills can further enhance performance in this fast-paced environment.

What is the difference between Outpatient Service Representative vs Patient Access Representative?

AspectOutpatient Service RepresentativePatient Access Representative
CredentialsHigh school diploma; certification variesHigh school diploma; certification varies
Work EnvironmentHospitals, clinics, outpatient facilitiesHospitals, clinics, outpatient settings
Employer & IndustryHealthcare providers, outpatient clinicsHospitals, healthcare facilities
Primary ResponsibilitiesScheduling, patient check-in, insurance verificationScheduling, patient registration, insurance info

Both roles involve patient interaction, scheduling, and insurance tasks in outpatient settings. The main difference lies in terminology used by employers and slight variations in job duties, but both positions require similar skills and credentials, making them often interchangeable in outpatient healthcare environments.

How do I become an outpatient service representative?

To become an outpatient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in healthcare settings or customer service can be beneficial, and some employers may require familiarity with scheduling software or electronic health records. Certification is not usually mandatory but can enhance job prospects.
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What states have the most Outpatient Service Representative jobs?

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What job categories do people searching Outpatient Service Representative jobs look for?

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Outpatient Service Representative jobs near you
Infographic showing various Outpatient Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Service Representative - Outpatient Rehab

Hartford HealthCare at Home

Prospect, CT • On-site

$17.75 - $22.75/hr

Full-time

Posted 27 days ago

Job description

Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women's health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.
Position Description
The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.
Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.
The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. Provides administrative support to the office staff. Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.
Responsibilities
  • Greets and registers arriving patients, completes registration forms and verifies insurance.
  • Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
  • Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics.
  • Collects co-payments and office charges as needed and explains office payment billing policies to patients.
  • Schedules new patient appointments, follow-up appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).

Qualifications:
  • High school diploma or equivalent required; Associates' or Bachelor's degree in a clinical or business field preferred.
  • 1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
  • Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
  • Bilingual (highly preferred).
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Hartford HealthCare at Home logo

About Hartford HealthCare at Home

Sourced by ZipRecruiter

Hartford HealthCare at Home, based in Wethersfield, Connecticut, US, is a premier provider in the healthcare industry, specifically in home-based care services. Their official website can be accessed at hartfordhealthcareathome.org. They offer a wide range of services including nursing, physical therapy, occupational therapy, speech therapy, social work, and home health aid. The company was established with the mission to enhance the capability of people to achieve optimal health and wellbeing through its home care services. They maintain a patient-centric approach and belief in making a real difference in people's lives. As an integral part of Hartford HealthCare, they share the vision to be “most trusted for personalized coordinated care”.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Wethersfield, CT, US

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