ZipRecruiter

Log In

1

Outpatient Service Representative Jobs (NOW HIRING)

Stcharles

Patient Service Representative

Bend, OR · On-site

$20.88 - $27.14/hr

The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri ...

Stcharles

Patient Service Representative

Redmond, OR · On-site

$21.30 - $27.69/hr

The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri ...

Stcharles

Patient Service Representative

La Pine, OR

$21.30 - $27.69/hr

The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri ...

Stcharles

Patient Service Representative

Bend, OR · On-site

$21.30 - $27.69/hr

The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri ...

next page

Showing results 1-20

All JobsOutpatient Service Representative Jobs

Outpatient Service Representative information

See salary details

$13

$19

$26

How much do outpatient service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for outpatient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Outpatient Service Representative vs Patient Access Representative?

AspectOutpatient Service RepresentativePatient Access Representative
CredentialsHigh school diploma; certification variesHigh school diploma; certification varies
Work EnvironmentHospitals, clinics, outpatient facilitiesHospitals, clinics, outpatient settings
Employer & IndustryHealthcare providers, outpatient clinicsHospitals, healthcare facilities
Primary ResponsibilitiesScheduling, patient check-in, insurance verificationScheduling, patient registration, insurance info

Both roles involve patient interaction, scheduling, and insurance tasks in outpatient settings. The main difference lies in terminology used by employers and slight variations in job duties, but both positions require similar skills and credentials, making them often interchangeable in outpatient healthcare environments.

What are the most common challenges faced by Outpatient Service Representatives, and how can they be addressed?

Outpatient Service Representatives often encounter challenges such as managing high patient volumes, addressing diverse patient needs, and balancing administrative tasks with providing excellent customer service. Staying organized and maintaining clear communication are key to handling multiple responsibilities efficiently. Building strong teamwork with clinical and administrative staff can also help resolve issues quickly and ensure a smooth workflow. Developing strong conflict resolution and time management skills can further enhance performance in this fast-paced environment.

How do I become a patient service rep?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in customer service or healthcare settings can be beneficial, and some employers may prefer certification in medical office administration or related fields.

Is being a MOA a good entry level job?

A Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it provides foundational skills in patient communication, administrative tasks, and medical record management. It typically requires a high school diploma or certification and offers opportunities for career advancement in medical administration or healthcare support roles.

What is an Outpatient Service Representative?

An Outpatient Service Representative is a healthcare professional responsible for assisting patients with registration, scheduling appointments, verifying insurance, and managing patient records in outpatient settings such as clinics or hospital departments. They serve as the first point of contact for patients, ensuring a smooth and welcoming experience. Their duties often include answering phones, handling paperwork, and coordinating communication between patients and medical staff. Strong organizational and communication skills are essential for this role.

What is the most chill healthcare job?

An outpatient service representative typically has a relatively low-stress role involving scheduling, patient communication, and administrative tasks in a healthcare setting. The job often offers regular hours, minimal physical demands, and a predictable environment, making it considered one of the more relaxed healthcare positions.

What are the key skills and qualifications needed to thrive as an Outpatient Service Representative, and why are they important?

To thrive as an Outpatient Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare administration coursework. Familiarity with electronic medical records (EMR) systems, scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a patient-focused attitude are crucial soft skills for this role. These skills ensure efficient patient flow, accurate information handling, and positive patient experiences in a fast-paced outpatient setting.

What jobs pay 4000 a week without a degree?

Outpatient Service Representatives typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level often include sales managers, real estate brokers, or certain entrepreneurial ventures, but these usually require experience, licensing, or business acumen rather than a formal degree. Most healthcare support roles, including outpatient services, tend to have lower weekly earnings without additional qualifications.
More about Outpatient Service Representative jobs
What cities are hiring for Outpatient Service Representative jobs? Cities with the most Outpatient Service Representative job openings:
What states have the most Outpatient Service Representative jobs? States with the most job openings for Outpatient Service Representative jobs include:
What job categories do people searching Outpatient Service Representative jobs look for? The top searched job categories for Outpatient Service Representative jobs are:
Outpatient Service Representative jobs near you
Infographic showing various Outpatient Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 78% Full Time, 11% Part Time, and 6% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.

Patient Service Representative

Stcharles

Bend, OR • On-site

$20.88 - $27.14/hr

Full-time

Re-posted 2 days ago

Job description

Full Time, Days
Patient Access Services - Bend, Oregon
Pay range: $20.88 - $27.14

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Patient Service Representative 1

REPORTS TO POSITION: Clinic Supervisor/Manager

DEPARTMENT:Patient Access Services

DATE LAST REVIEWED: January 2025

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.

POSITION OVERVIEW: The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care.

This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Patient Scheduling

  • Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization.
  • Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.

Pre-Arrival and Financial Clearance

  • Performs real time eligibility (RTE) for insurance benefits.
  • Uses RTE information to accurately route scheduling requests or schedule appointments.
  • Ensures authorization is linked to all appointments at the time of check in.
  • Reconciles daily schedules with appointment reports.
  • Responsible for addressing registration related work queue items that require resolution prior to encounter closure.

Patient Registration

  • Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out.
  • Courteously and confidently requests appropriate patient payments from patients/guardians. Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports.
  • At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day's services.

Clinic Daily Operations

  • Maintains patient access related departmental files, programs and lists.
  • Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked.
  • Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols.
  • Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members.
  • Faxing, scanning, indexing medical records into document management system.
  • Opening and distributing incoming communications (mail, paper and electronic faxes).

Customer Service

  • Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
  • Supports the vision, mission, and values of the organization in all respects.
  • Provides direction and assistance to patients as needed.
  • Faciltates scheduling of, or arranges for interpretive services for patients as needed.
  • Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
  • Provides and maintains a safe environment for caregivers, patients, and guests.
  • Supports the onboarding process of new caregivers to the department.
  • Conducts all activities with the highest standards of professionalism and confidentiality.
  • Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
  • May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High school diploma or GED.

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.

Preferred: N/A

EXPERIENCE:

Required: N/A

Preferred: One year of clerical support in a healthcare setting or related experience. Basic medical terminology.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Communication/Interpersonal

Ability to work as part of a Care Team with providers and clinical staff.

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.

Strong team working and collaborative skills.

Organizational

Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Mathematical Skills:

Performs basic math (add, subtract, multiply and divide) calculations.

Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).

Language Skills:

Read, write, speak, and understand English.

Computer

Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

No

Job Family:

REPRESENTATIVE

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

Apply