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Patient Financial Services Rep Ii Jobs (NOW HIRING)

New England Baptist Hospital

$18.75 - $20.50/hr

PFS Representative Position Summary: As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely ...

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Patient Financial Services Rep Ii information

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$14

$18

$24

How much do patient financial services rep ii jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient financial services rep ii in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What are some typical challenges a Patient Financial Services Rep II might encounter when assisting patients with billing inquiries?

As a Patient Financial Services Rep II, you may frequently handle complex billing questions, insurance denials, and payment disputes. It's common to encounter patients who are frustrated or confused about their statements, so strong communication and problem-solving skills are essential. Navigating different insurance policies and staying up-to-date with regulatory changes can also pose challenges. However, these experiences can strengthen your expertise and prepare you for advancement into supervisory or specialized roles within revenue cycle management.

How do I become a patient financial services rep ii?

To become a Patient Financial Services Rep II, candidates typically need a high school diploma or equivalent, along with experience in healthcare billing, insurance processing, or customer service. Relevant skills include knowledge of medical billing software, insurance policies, and strong communication abilities; some positions may require certification such as Certified Patient Access Representative (CPAR).

What does a Patient Financial Services Rep II do?

A Patient Financial Services Rep II is responsible for managing patient billing, insurance claims, and payment collections within a healthcare facility. They assist patients in understanding their medical bills, verify insurance coverage, process payments, and resolve any financial discrepancies. This role often requires strong communication skills and knowledge of healthcare billing systems to ensure accurate and timely processing of accounts. Additionally, they may act as a liaison between patients, insurance companies, and healthcare providers to facilitate smooth financial operations.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Rep II, and why are they important?

To excel as a Patient Financial Services Rep II, you need strong knowledge of medical billing, insurance verification, and patient account management, often supported by experience in healthcare administration or a related field. Familiarity with billing software, electronic health records (EHR) systems, and payer portals is typically required. Excellent communication, attention to detail, and customer service skills help you resolve patient inquiries and collaborate with healthcare teams. These competencies ensure accurate billing, timely payments, and a positive patient experience, which are critical for healthcare revenue cycle success.

What is the difference between Patient Financial Services Rep Ii vs Patient Financial Services Rep I?

AspectPatient Financial Services Rep IPatient Financial Services Rep II
CredentialsHigh school diploma or equivalent; some roles may require basic healthcare or billing certificationsSame as Rep I, often with additional experience or certifications
Work EnvironmentEntry-level, clerical setting within healthcare facilitiesSimilar environment, with increased responsibilities
ResponsibilitiesAssisting patients with billing, payments, and insurance questionsHandling complex billing issues, verifying insurance, and supporting collections

Patient Financial Services Rep II typically has more experience and handles more complex tasks compared to Patient Financial Services Rep I, but both roles share similar credentials and work environments within healthcare billing departments.

More about Patient Financial Services Rep Ii jobs
What job categories do people searching Patient Financial Services Rep Ii jobs look for? The top searched job categories for Patient Financial Services Rep Ii jobs are:
Patient Financial Services Rep Ii jobs near you
Infographic showing various Patient Financial Services Rep Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,182 per year, or $18.4 per hour.

PATIENT FINANCIAL SERVICES REPRESENTATIVE

East River Medical Imaging

New York, NY

$21 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Now Hiring - Patient Financial Services Representative

Upper East Side/NYC, NY

East River Medical Imaging (ERMI) is an independent radiology center serving patients and referring providers for over four decades. With locations on Manhattans Upper East Side and White Plains, ERMI is known for advanced technology, top-quality imaging services, and a warm, caring environment. Our team is dedicated to personalized, compassionate care that puts patients at ease and builds trusted, lasting relationships.

ERMI is now hiring an experienced Patient Financial Services Representative to join our team in the Upper East Side in Manhattan.

About the Role
We are seeking an individual with an exceptional background in Collections and Customer Service to join our Patient Financial Services team.

In this role, your expertise and dedication will be utilized for the following day-to-day responsibilities:

  • Ensure unpaid and partially paid balances are resolved efficiently, timely and within stated goals

  • Collect patient balances and establish payment plans as needed

  • Remind patients when payment plans are over-due

  • Answer phones, respond to inquiries and triage calls

  • Inform patients about the Patient Portal for registration and providing details of all services available

  • Coordinate efforts with other internal teams

  • Fulfill clerical responsibilities which may include sending/receiving/scanning medical records, hospital notes & referral information.

  • Other Duties as assigned

Why ERMI?

At ERMI, we offer a supportive, collaborative culture where excellence and compassion go hand in hand. Our Patient Financial Services Representatives are valued members of the care team and work in a patient-centered culture that prioritizes quality over volume

In addition, we offer:

  • Beautiful, modern facility

  • Team-based culture with strong support

Compensation and benefits include:

  • Pay rate $21.00/hour $24.00/hour, based on experience

  • Medical, dental, and vision insurance

  • 401(k) plan

  • Paid time off + paid holidays

About You
Youd be a great fit if you bring the following

  • 1 to 2 years of collection and billing experience in a physician-based office setting

  • Ability to communicate effectively and build rapport with patients and colleagues; and to respond in a tactful and professional manner

  • Multi-tasker, team player, problem solver

  • Commitment to follow HIPAA privacy and security standards

  • Organized, detail oriented, must display accuracy and thoroughness in specified responsibilities

  • Proficiency using a Windows-based computer and standard business applications including MS Excel, Word, and Internet Explorer/Chrome.

  • Ability to work with a minimum of supervision while understanding the necessity for communicating and coordinating work efforts with other employees

  • Strong work ethic and emphasis on attention to detail
    Excellent customer service, communication and organization skills?

  • COVID-19 Vaccination required

Apply Now!

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