ZipRecruiter

Log In

1

Patient Financial Services Rep Ii Jobs (NOW HIRING)

Parkland Health

$17.25 - $18.75/hr

Experience Minimum of 2 years' experience within a hospital or clinical environment, an insurance ... service in a health care environment. General knowledge of patient access financial counseling ...

New England Baptist Hospital

$18.75 - $20.50/hr

PFS Representative Position Summary: As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely ...

UK St Claire

$15.50 - $16.75/hr

Job Summary Responsible for managing moderate-complexity patient account activities to optimize ... High school diploma or equivalent Experience Requirement: 2-3 years of experience An equivalent ...

next page

Showing results 1-20

All JobsPatient Financial Services Rep Ii Jobs

Patient Financial Services Rep Ii information

See salary details

$14

$18

$24

How much do patient financial services rep ii jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for patient financial services rep ii in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What are some typical challenges a Patient Financial Services Rep II might encounter when assisting patients with billing inquiries?

As a Patient Financial Services Rep II, you may frequently handle complex billing questions, insurance denials, and payment disputes. It's common to encounter patients who are frustrated or confused about their statements, so strong communication and problem-solving skills are essential. Navigating different insurance policies and staying up-to-date with regulatory changes can also pose challenges. However, these experiences can strengthen your expertise and prepare you for advancement into supervisory or specialized roles within revenue cycle management.

What does a Patient Financial Services Rep II do?

A Patient Financial Services Rep II is responsible for managing patient billing, insurance claims, and payment collections within a healthcare facility. They assist patients in understanding their medical bills, verify insurance coverage, process payments, and resolve any financial discrepancies. This role often requires strong communication skills and knowledge of healthcare billing systems to ensure accurate and timely processing of accounts. Additionally, they may act as a liaison between patients, insurance companies, and healthcare providers to facilitate smooth financial operations.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Rep II, and why are they important?

To excel as a Patient Financial Services Rep II, you need strong knowledge of medical billing, insurance verification, and patient account management, often supported by experience in healthcare administration or a related field. Familiarity with billing software, electronic health records (EHR) systems, and payer portals is typically required. Excellent communication, attention to detail, and customer service skills help you resolve patient inquiries and collaborate with healthcare teams. These competencies ensure accurate billing, timely payments, and a positive patient experience, which are critical for healthcare revenue cycle success.

What is the difference between Patient Financial Services Rep Ii vs Patient Financial Services Rep I?

AspectPatient Financial Services Rep IPatient Financial Services Rep II
CredentialsHigh school diploma or equivalent; some roles may require basic healthcare or billing certificationsSame as Rep I, often with additional experience or certifications
Work EnvironmentEntry-level, clerical setting within healthcare facilitiesSimilar environment, with increased responsibilities
ResponsibilitiesAssisting patients with billing, payments, and insurance questionsHandling complex billing issues, verifying insurance, and supporting collections

Patient Financial Services Rep II typically has more experience and handles more complex tasks compared to Patient Financial Services Rep I, but both roles share similar credentials and work environments within healthcare billing departments.

More about Patient Financial Services Rep Ii jobs
What job categories do people searching Patient Financial Services Rep Ii jobs look for? The top searched job categories for Patient Financial Services Rep Ii jobs are:
Patient Financial Services Rep Ii jobs near you
Infographic showing various Patient Financial Services Rep Ii job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,182 per year, or $18.4 per hour.
Patient Financial Services Representative

Patient Financial Services Representative

SSM Health

Fenton, MO • On-site

$16.50 - $17.75/hr

Full-time

Medical

Posted 6 days ago

SSM Health rating

6.8

Company rating: 6.8 out of 10

Based on 539 frontline employees who took The Breakroom Quiz

493rd of 890 rated healthcare providers

Job description

It's more than a career, it's a calling.
MO-SSM Health St. Clare Hospital - Fenton
Worker Type:
Regular
Job Highlights:
Monday-Friday-7:30AM-4:00PM
Fully on-site position
One year of experience is required
Preferred experience in verifying insurance coverage, creating price estimates
Registration and scheduling experience preferred.
The roles require a highly organized individual with strong time
management skills and professionalism.
Join Our Team and make a difference every day while enjoying competitive pay, great benefits, and a supportive work environment.
We offer competitive, affordable health insurance and benefits designed to support you and your family
Fulfill your calling with SSM Health - apply today!
Job Summary:
Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling.
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
  • Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
  • Educates patient regarding financial assistance programs when appropriate.
  • Obtains patient demographic information and requests financial responsibility from the patient.
  • Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
  • Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
  • Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.
  • Validates Master Patient Index according to departmental policy.
  • Interprets physician orders.
  • Identifies process improvement opportunities and participates in improvement plans.
  • Works on special projects as needed.
  • Performs other duties as assigned.

EDUCATION
  • High School diploma/GED or 10 years of work experience

EXPERIENCE
  • One year experience

PHYSICAL REQUIREMENTS
  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
  • None

Department:
4406000113 Pain Management
Work Shift:
Day Shift (United States of America)
Scheduled Weekly Hours:
40
Benefits:
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
  • Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
  • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
  • Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits
SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

What SSM Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply