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Patient Financial Services Rep Ii information

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How much do patient financial services rep ii jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for patient financial services rep ii in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What does a Patient Financial Services Rep II do?

A Patient Financial Services Rep II is responsible for managing patient billing, insurance claims, and payment collections within a healthcare facility. They assist patients in understanding their medical bills, verify insurance coverage, process payments, and resolve any financial discrepancies. This role often requires strong communication skills and knowledge of healthcare billing systems to ensure accurate and timely processing of accounts. Additionally, they may act as a liaison between patients, insurance companies, and healthcare providers to facilitate smooth financial operations.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Rep II, and why are they important?

To excel as a Patient Financial Services Rep II, you need strong knowledge of medical billing, insurance verification, and patient account management, often supported by experience in healthcare administration or a related field. Familiarity with billing software, electronic health records (EHR) systems, and payer portals is typically required. Excellent communication, attention to detail, and customer service skills help you resolve patient inquiries and collaborate with healthcare teams. These competencies ensure accurate billing, timely payments, and a positive patient experience, which are critical for healthcare revenue cycle success.

What are some typical challenges a Patient Financial Services Rep II might encounter when assisting patients with billing inquiries?

As a Patient Financial Services Rep II, you may frequently handle complex billing questions, insurance denials, and payment disputes. It's common to encounter patients who are frustrated or confused about their statements, so strong communication and problem-solving skills are essential. Navigating different insurance policies and staying up-to-date with regulatory changes can also pose challenges. However, these experiences can strengthen your expertise and prepare you for advancement into supervisory or specialized roles within revenue cycle management.

What is the difference between Patient Financial Services Rep Ii vs Patient Financial Services Rep I?

AspectPatient Financial Services Rep IPatient Financial Services Rep II
CredentialsHigh school diploma or equivalent; some roles may require basic healthcare or billing certificationsSame as Rep I, often with additional experience or certifications
Work EnvironmentEntry-level, clerical setting within healthcare facilitiesSimilar environment, with increased responsibilities
ResponsibilitiesAssisting patients with billing, payments, and insurance questionsHandling complex billing issues, verifying insurance, and supporting collections

Patient Financial Services Rep II typically has more experience and handles more complex tasks compared to Patient Financial Services Rep I, but both roles share similar credentials and work environments within healthcare billing departments.

What is a Patient Financial Services Rep II?

A Patient Financial Services Rep II is a healthcare professional responsible for managing patient billing, insurance claims, and payment processing. They often use billing software, verify insurance coverage, and ensure accurate financial documentation to facilitate patient accounts and hospital revenue. This role typically requires strong communication skills and knowledge of healthcare billing regulations.
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What job categories do people searching Patient Financial Services Rep Ii jobs look for?

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Patient Financial Services Rep Ii jobs near you
Infographic showing various Patient Financial Services Rep Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,182 per year, or $18.4 per hour.

Patient Financial Services Representative

REVCO SOLUTIONS

Omaha, NE • Hybrid

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Description

***On-Site***


Join Our High-Energy Healthcare Call Center Team!


At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!


As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance. 


Revco has a performance-based incentive plan, that includes a monthly bonus, as well as a hybrid in office/work from home opportunity.


Pay: $16/hr. plus incentive program


Other Benefits Include:

  • Medical, Dental, Vision, Life      and Disability Coverage
  • 401(k) Savings Plan with      Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Monthly Bonus Plan 
  • Hybrid opportunities

As a valued team member your responsibilities will include:

  • Answering inbound calls from      patients and addressing any inquiries, concerns, or requests with empathy      and professionalism. 
  • Assisting patients with      insurance inquiries, claims, and billing matters.
  • Providing information about      medical procedures, services, and general healthcare inquiries.
  • Documenting      patient interactions and updating relevant systems according to      established guidelines.

To excel in this role, you should possess the following qualifications:

  • Excellent communication      skills, both verbal and written, with a compassionate and patient-centered      approach.
  • Strong problem-solving skills      and the ability to handle challenging situations with empathy and      professionalism.
  • Ability      to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

  • High school diploma or      equivalent.
  • Proficient in basic computer      applications and the ability to learn new software quickly. 
  • Empathy, compassion, and a      genuine desire to help others.
  • Strong      attention to detail.

So, if you are ready to make a difference and join our industry leading team please apply today!

Apply