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Patient Financial Rep Jobs (NOW HIRING)

Welia Health

Patient Financial Representative

Mora, MN · On-site

Revenue Cycle Manager SUMMARY The Patient Financial Representative supports management in the billing and collection of account receivable for self-pay accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

BayCare Health System

Patient Financial Rep II

Largo, FL · On-site

$14.75 - $16/hr

Flexible between Monday - Friday This Patient Financial Representative II opportunity is PRN (non-benefit eligible/ as needed) position requiring onsite work in Largo, FL for 8-10 hours weekly. This ...

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How much do patient financial rep jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient financial rep in the United States is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Financial Representative, and why are they important?

To thrive as a Patient Financial Representative, you need a solid understanding of medical billing, insurance verification, and patient account management, often supported by a high school diploma or associate degree. Familiarity with healthcare billing software, electronic health records (EHR) systems, and knowledge of HIPAA regulations are typically required. Strong interpersonal skills, attention to detail, and the ability to explain complex financial information clearly set top performers apart. These skills ensure accurate billing, effective patient communication, and smooth financial operations within healthcare organizations.

What are some common challenges faced by Patient Financial Representatives and how can they be managed?

Patient Financial Representatives often encounter challenges such as handling sensitive financial discussions with patients, navigating complex insurance policies, and staying updated with healthcare billing regulations. Successfully managing these challenges requires strong communication skills, empathy, and attention to detail. Many organizations provide ongoing training and support, and teamwork is essential—Patient Financial Representatives frequently collaborate with billing departments, clinicians, and insurance companies to resolve patient concerns efficiently.

What are Patient Financial Representatives?

Patient Financial Representatives are healthcare professionals who assist patients in understanding and managing their medical bills, insurance claims, and payment options. They act as a liaison between patients, insurance companies, and healthcare providers to resolve billing issues and ensure that payments are processed accurately. Their responsibilities may include explaining charges, setting up payment plans, verifying insurance coverage, and answering questions about financial policies. Their goal is to help patients navigate the financial aspects of receiving medical care and to ensure timely payment for healthcare services.

What is the difference between Patient Financial Rep vs Medical Billing Specialist?

AspectPatient Financial RepMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, billing companies, healthcare facilities
Primary ResponsibilitiesPatient account management, insurance verification, payment collectionProcessing insurance claims, coding, billing submissions
Common UsageFront-office role focusing on patient interactions and paymentsBack-office role focusing on claims and billing processing

While both roles involve healthcare finance, Patient Financial Reps primarily handle patient interactions and payment collections, whereas Medical Billing Specialists focus on processing claims and coding. Understanding these differences helps healthcare providers assign the right tasks and professionals for each function.

More about Patient Financial Rep jobs
What cities are hiring for Patient Financial Rep jobs? Cities with the most Patient Financial Rep job openings:
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What job categories do people searching Patient Financial Rep jobs look for? The top searched job categories for Patient Financial Rep jobs are:
Patient Financial Rep jobs near you
Infographic showing various Patient Financial Rep job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 90% Full Time, 1% Part Time, and 8% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.
Patient Financial Representative

Patient Financial Representative

Signature Health Inc

Ashtabula, OH • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

  • Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
  • Robust earned paid time off program (PTO)
  • Federal Loan Forgiveness Program (available on eligible roles
  • Professional Development Support

SCOPE OF ROLE

Reporting to the Supervisor, Patient Financial Services, the Patient Financial Representative helps patients resolve the patient responsibility portion of medical bills. The Patient Financial Representative creates a welcoming, professional and efficient experience for patients. The Patient Financial Representative will be successful in their role by creating an outstanding patient service experience by providing account resolution during in person and telephone encounters. 


HOW YOU'LL SUCCEED 

  • Perform as the subject matter expert regarding insurance coverages, including identifying correct insurance plans, hard stops in the EHR, correct filing orders, and accepted payers.
  • Accurately complete patient registration and cash collection during in person and telephone patient interviews to obtain demographic, insurance, medical and financial information.
  • Enroll and educate patients in financial assistance programs such as grants, sliding scale and self-pay options. This includes payment agreement plans, delinquency process, annual renewal and self-pay fees.
  • Educate patients on their financial obligation regarding payments, co-insurances, and co-pays, based on their insurance coverage or lack of insurance coverage.
  • Outreach and educate patients with balances - includes understanding of why the patient has a balance, options to resolve the balance, and discuss financial discharge process if balance is not resolved.
  • Function as an outstanding subject matter expert for your site's peers, providers and leaders regarding patient financial assistance and coverages.
  • Other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE

  • High School Diploma or equivalent required.
  • 1-2 years' of experience in a patient facing role in person or via phone in a medical setting required.
  • American Heart Association (AHA) Basic Life Support (BLS) certification required.
  • Basic PC software application knowledge and ability to use multiple data systems preferred.

WORKING CONDITIONS

  • Work is normally performed in a typical interior/office/clinical work environment.
  • While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
  • Requires periods of sitting, standing, telephone, and computer work.  
  • Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
  • Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
  • Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
  • Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
  • Possible exposure to blood borne pathogens while performing job duties.
  • Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
  • Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 


All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

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