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Patient Financial Rep Jobs (NOW HIRING)

CCRM Fertility

Patient Financial Counselor

Chicago, IL · On-site

$24 - $27/hr

The Patient Financial Representative coordinates the financial aspects of a patient's while fostering a positive and memorable patient experience. This role educates patients on financial services ...

CCRM Fertility

Patient Financial Counselor

Manhattan, NY · On-site

$25 - $27/hr

The Patient Financial Representative coordinates the financial aspects of a patient's while fostering a positive and memorable patient experience. This role educates patients on financial services ...

CCRM Fertility

Patient Financial Counselor

Houston, TX · On-site

$22 - $25/hr

The Patient Financial Representative coordinates the financial aspects of a patient's while fostering a positive and memorable patient experience. This role educates patients on financial services ...

CCRM Fertility

Patient Financial Counselor

Minneapolis, MN · On-site

$19.50 - $25.50/hr

The Patient Financial Representative coordinates the financial aspects of a patient's while fostering a positive and memorable patient experience. This role educates patients on financial services ...

CCRM Fertility

Patient Financial Counselor

Minneapolis, MN · On-site

$19.50 - $25.50/hr

The Patient Financial Representative coordinates the financial aspects of a patient's while fostering a positive and memorable patient experience. This role educates patients on financial services ...

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Patient Financial Rep information

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How much do patient financial rep jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient financial rep in the United States is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $21.15 per hour, depending on experience, location, and employer.

What is a patient financial rep?

Patient Financial Representatives are healthcare professionals who assist patients in understanding and managing their medical bills, insurance claims, and payment options. They act as a liaison between patients, insurance companies, and healthcare providers to resolve billing issues and ensure that payments are processed accurately. Their responsibilities may include explaining charges, setting up payment plans, verifying insurance coverage, and answering questions about financial policies. Their goal is to help patients navigate the financial aspects of receiving medical care and to ensure timely payment for healthcare services.

What are some common challenges faced by patient financial reps and how can they be managed?

Patient Financial Representatives often encounter challenges such as handling sensitive financial discussions with patients, navigating complex insurance policies, and staying updated with healthcare billing regulations. Successfully managing these challenges requires strong communication skills, empathy, and attention to detail. Many organizations provide ongoing training and support, and teamwork is essential—Patient Financial Representatives frequently collaborate with billing departments, clinicians, and insurance companies to resolve patient concerns efficiently.

What are the key skills and qualifications needed to thrive as a patient financial rep, and why are they important?

To thrive as a Patient Financial Representative, you need a solid understanding of medical billing, insurance verification, and patient account management, often supported by a high school diploma or associate degree. Familiarity with healthcare billing software, electronic health records (EHR) systems, and knowledge of HIPAA regulations are typically required. Strong interpersonal skills, attention to detail, and the ability to explain complex financial information clearly set top performers apart. These skills ensure accurate billing, effective patient communication, and smooth financial operations within healthcare organizations.

What is the difference between Patient Financial Rep vs Medical Billing Specialist?

AspectPatient Financial RepMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, billing companies, healthcare facilities
Primary ResponsibilitiesPatient account management, insurance verification, payment collectionProcessing insurance claims, coding, billing submissions
Common UsageFront-office role focusing on patient interactions and paymentsBack-office role focusing on claims and billing processing

While both roles involve healthcare finance, Patient Financial Reps primarily handle patient interactions and payment collections, whereas Medical Billing Specialists focus on processing claims and coding. Understanding these differences helps healthcare providers assign the right tasks and professionals for each function.

Is healthcare finance a good career?

A career as a Patient Financial Representative involves managing patient billing and insurance claims, requiring strong communication and organizational skills. It offers stable employment with opportunities for advancement and typically requires familiarity with healthcare billing software and industry regulations. Overall, it can be a rewarding career for those interested in healthcare administration and finance.
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What states have the most Patient Financial Rep jobs?

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Patient Financial Rep jobs near you
Infographic showing various Patient Financial Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

Patient Financial Representative - Patient Financial Services

CHRISTUS Health

Alamogordo, NM • On-site

$16.50 - $17.75/hr

Full-time

Re-posted 12 days ago

CHRISTUS Health rating

6.7

Company rating: 6.7 out of 10

Based on 531 frontline employees who took The Breakroom Quiz

532nd of 891 rated healthcare providers

Job description

Summary:
The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of CHRISTUS Health. The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this Job is to perform tasks that support account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. The Job works in a cooperative team environment to provide value to internal and external customers.
The associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports CHRISTUS Health's Mission, Philosophy, and core values of Dignity, Integrity, Compassion, Excellence and Stewardship.
Responsibilities:
  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health key performance metrics.
  • Ensures PFS departmental quality and productivity standards are met.
  • Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
  • Manages and maintains patient and payor information to facilitate account resolution.
  • Responds to all types of account inquiries through written, verbal or electronic correspondence.
  • Develops and maintains working knowledge of all functions within the Revenue Cycle.
  • Meets or exceeds customer expectations and requirements, and gains customer trust and respect.
  • Compliant with all CHRISTUS Health, payer, and government regulations.
  • Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
  • Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
  • Has professional and effective written and verbal communication.
  • Assembly
  • Completes requests for supporting documentation related to account resolution, audits and other requests and ensures delivery to appropriate party.
  • Perform support services for departmental Associates such as faxing of documents, copying, printing of forms, data entry and reception relief.
  • Performs mail retrieval, sorting, distribution and inter-facility delivery duties for all Business Office Associates.
  • Performs scanning and electronic upload of documents.
  • Cash Posting
  • Ensures all payments are retrieved and posted accurately and timely, post lockbox monies, EFT/ACH monies, credit card payments, and patient payments including JV entries for nonpatient cash.
  • Resolves submitted work queues for missing and/or unapplied cash.
  • Monitor and perform cash reconciliation to identify cash posting errors and ensure all receipts are applied.
  • Customer Service
  • Answers inbound calls to the department in a timely manner, consistent with department and/or industry standards.
  • Collects and provides patient and payor information to facilitate account resolution.
  • Responds to patient and insurance company complaints, correspondence, inquiries, and requests for information.
  • Collects balance owing from third-party payers in accordance with state and federal laws governing collection practices. Ensures that collection efforts are thorough with the overall objective being to collect the outstanding balance in an ethical manner.
  • Complete Attorney requests for billing records and subpoenas.

Job Requirements:
Education/Skills
  • HS Diploma or equivalent years of experience required.
  • Post HS education preferred.

Experience
  • 1-3 years of experience preferred.
  • General hospital A/R accounts knowledge is preferred.
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.

Licenses, Registrations, or Certifications
  • None required.

Work Schedule:
5 Days - 8 Hours
Work Type:
Full Time

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CHRISTUS Health logo

About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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