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Patient Financial Services Director Jobs (NOW HIRING)

Mercor

Patient Financial Services Expert

New York, NY · Remote

$92/hr

Position: Patient Financial Services Leader Type: Contract Compensation: $92/hour Location: Remote Role Responsibilities * Lead patient collections and self-pay operations, including early-out ...

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$53.5K

$96.4K

$121.5K

How much do patient financial services director jobs pay per year?

As of Jul 19, 2026, the average yearly pay for patient financial services director in the United States is $96,372.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $104,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Patient Financial Services Director, and how can they be addressed?

Patient Financial Services Directors often encounter challenges such as managing complex billing processes, ensuring regulatory compliance, and maintaining clear communication between clinical and administrative departments. Balancing the needs of patients with financial goals requires strong leadership and problem-solving skills. Addressing these challenges typically involves implementing effective training programs for staff, leveraging technology to streamline workflows, and fostering a collaborative environment to quickly resolve issues and improve patient satisfaction.

What is the difference between Patient Financial Services Director vs Patient Accounts Manager?

AspectPatient Financial Services DirectorPatient Accounts Manager
CredentialsTypically requires a bachelor's degree in healthcare administration, finance, or related field; certifications like Certified Revenue Cycle Executive (CRCE) are commonUsually holds a bachelor's degree; certifications are less common but may include healthcare billing or coding credentials
Work EnvironmentOversees entire patient financial services department, including billing, collections, and financial counselingManages patient accounts, billing, and collections at a departmental level
Employer & Industry UsageUsed in hospitals, health systems, and large clinics for strategic financial oversightFound in hospitals, clinics, and physician practices focusing on day-to-day account management

The Patient Financial Services Director focuses on strategic oversight and department management, while the Patient Accounts Manager handles daily operations of patient billing and collections. Both roles are essential but differ in scope and seniority.

What does a Patient Financial Services Director do?

A Patient Financial Services Director oversees the financial operations related to patient billing, collections, and insurance claims within a healthcare facility. They manage teams responsible for processing payments, resolving billing issues, and ensuring compliance with healthcare regulations. Their goal is to optimize revenue cycle management while providing excellent customer service to patients regarding their financial accounts. This role often involves analyzing financial data, implementing process improvements, and collaborating with other departments to streamline the billing process.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Director, and why are they important?

To thrive as a Patient Financial Services Director, you need expertise in healthcare billing, revenue cycle management, insurance regulations, and a bachelor's degree in healthcare administration, finance, or a related field. Familiarity with hospital billing systems (such as Epic or Cerner), financial analytics tools, and certifications like HFMA’s Certified Revenue Cycle Representative (CRCR) are typically expected. Strong leadership, problem-solving abilities, and effective communication skills stand out in this role. These competencies are crucial for ensuring accurate patient billing, optimizing revenue, and leading teams to maintain the financial health of a healthcare organization.
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Patient Financial Services Director jobs near you
Director Patient Financial Services

Director Patient Financial Services

Valleywise Health System

Phoenix, AZ • On-site

$63.97 - $94.36/hr

Other

Posted 12 days ago

Valleywise Health rating

7.5

Company rating: 7.5 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

231st of 886 rated healthcare providers

Job description

Valleywise Health is seeking an experienced and strategic Director of Patient Financial Services (PFS) to provide operational leadership for all patient financial services functions across our integrated healthcare system. Reporting directly to the Vice President of Revenue Cycle, this leader will be responsible for driving financial performance, optimizing revenue cycle operations, enhancing the patient financial experience, and ensuring regulatory compliance across multiple care settings.
This high-impact leadership role oversees the full continuum of Patient Financial Services, including Pre-Billing, Billing, Collections, Denials Management, Cash Management, and Bad Debt operations. The Director will lead billing and collections activities across the organization, including Family Health Centers, Comprehensive Health Center, Valleywise Health Medical Center, Desert Vista Behavioral Health Center, and the Behavioral Health Annex.
The ideal candidate brings deep expertise in healthcare revenue cycle operations, strong people leadership skills, and experience managing both hospital and professional billing environments. Experience supporting Behavioral Health and/or Federally Qualified Health Centers (FQHCs) is strongly preferred.
Annual Salary Range: $133,057.60 - $198,348.80
Qualifications
Education:
  • Requires a Bachelor's degree in Business Administration, Finance or related field; or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work.
  • A Master's degree in Finance, Business, or Health Administration is preferred.

Experience:
  • Must have minimum of seven (7) years of progressively responsible healthcare patient financial services related experience that demonstrates a high level of understanding of the required knowledge, skills and abilities.
  • Experience must include demonstrated leadership ability, preferably working as a Director Patient Financial Services or related management position in a multi-facility organization and/or highly automated environment.

Certification/Licensure:
  • Epic certification and HFMA certification is preferred.

Knowledge, Skills & Abilities:
  • Must have demonstrated knowledge of the Federal and State Fair Debt Collection Regulations and all aspect of the Collection Department, including Medicare, AHCCCS, Commercial, Managed Care, Work Comp and Self Pay guidelines and billing.
  • Requires understanding of cash application and reconciliation principles, including impact to financial reporting.
  • Requires understanding of credit, refunds, bad debt, charity care qualification, self-pay processing, and general customer service principles to ensure a positive patient experience.
  • Requires knowledge of accounting principles that directly impact the accounts receivable, including debit and credit transactions; charge transfers; contractual allowances and adjustments; financial class changes and revenue reclassification; and reserve methodology and mechanics.
  • Requires knowledge of hospital operations and patient flow so as to be able to identify and analyze potential sources of error or patient dissatisfaction.
  • Requires knowledge of healthcare accounts receivable management concepts, including in-depth knowledge of the state reimbursement and regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues.
  • Requires up-to-date knowledge and understanding of federal compliance and OIG initiatives that impact the healthcare industry.
  • Requires understanding of current and future trends/practice in area of responsibility.
  • Requires knowledge of information systems and software used in area of responsibility, and of equipment used in performing assigned duties. Knowledge of Epic, MedAssets products and electronic billing is desirable.
  • Knowledge of both hospital and professional billing is required.
  • Must be a successful leader of people, have strong leadership skills and the ability to motivate a team.
  • Must be able to decide how to allocate people, time and other resources to create, execute, and accomplish an operating or project plan on time and within budget.
  • Must have solid analytical and problem-solving skills along with the ability to utilize the appropriate management techniques to plan, organize, control and coordinate activities.
  • Must be able to manage priorities in a dynamic environment and adapt to change quickly and positively.
  • Must demonstrate ability to be self-directed, as well as demonstrate excellent organizational, analytical and interpersonal skills.
  • Must be able to work as a team member with peers, other managers, staff and senior leadership.
  • Must possess good customer service and communications skills, the ability to work with professionals and maintain confidentiality standards.
  • Must be able to communicate with individuals with a diverse population and in a group setting.
  • Must be approachable, people oriented and a good listener.
  • Must be able to develop and provide direction in the implementation of short and long-term departmental goals, and provide administrative direction to personnel in the resolution of problems or difficult tasks.
  • Requires the ability to read, write and speak effectively in English.

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