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Patient Financial Services Director Jobs (NOW HIRING)

New England Baptist Hospital

$18.75 - $20.50/hr

As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely and clean claims. Utilize worklists and ...

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Patient Financial Services Director information

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$53.5K

$96.4K

$121.5K

How much do patient financial services director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for patient financial services director in the United States is $96,372.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a patient financial services director do?

A Patient Financial Services Director oversees the financial operations related to patient billing, collections, and insurance claims within a healthcare facility. They manage teams responsible for processing payments, resolving billing issues, and ensuring compliance with healthcare regulations. Their goal is to optimize revenue cycle management while providing excellent customer service to patients regarding their financial accounts. This role often involves analyzing financial data, implementing process improvements, and collaborating with other departments to streamline the billing process.

What are the key skills and qualifications needed to thrive as a patient financial services director?

To thrive as a Patient Financial Services Director, you need expertise in healthcare billing, revenue cycle management, insurance regulations, and a bachelor's degree in healthcare administration, finance, or a related field. Familiarity with hospital billing systems (such as Epic or Cerner), financial analytics tools, and certifications like HFMA’s Certified Revenue Cycle Representative (CRCR) are typically expected. Strong leadership, problem-solving abilities, and effective communication skills stand out in this role. These competencies are crucial for ensuring accurate patient billing, optimizing revenue, and leading teams to maintain the financial health of a healthcare organization.

What are some common challenges faced by a patient financial services director, and how can they be addressed?

Patient Financial Services Directors often encounter challenges such as managing complex billing processes, ensuring regulatory compliance, and maintaining clear communication between clinical and administrative departments. Balancing the needs of patients with financial goals requires strong leadership and problem-solving skills. Addressing these challenges typically involves implementing effective training programs for staff, leveraging technology to streamline workflows, and fostering a collaborative environment to quickly resolve issues and improve patient satisfaction.

What is the difference between Patient Financial Services Director vs Patient Accounts Manager?

AspectPatient Financial Services DirectorPatient Accounts Manager
CredentialsTypically requires a bachelor's degree in healthcare administration, finance, or related field; certifications like Certified Revenue Cycle Executive (CRCE) are commonUsually holds a bachelor's degree; certifications are less common but may include healthcare billing or coding credentials
Work EnvironmentOversees entire patient financial services department, including billing, collections, and financial counselingManages patient accounts, billing, and collections at a departmental level
Employer & Industry UsageUsed in hospitals, health systems, and large clinics for strategic financial oversightFound in hospitals, clinics, and physician practices focusing on day-to-day account management

The Patient Financial Services Director focuses on strategic oversight and department management, while the Patient Accounts Manager handles daily operations of patient billing and collections. Both roles are essential but differ in scope and seniority.

What cities are hiring for Patient Financial Services Director jobs?

Cities with the most Patient Financial Services Director job openings:

What are the most commonly searched types of Patient Financial Services jobs?

The most popular types of Patient Financial Services jobs are:

What states have the most Patient Financial Services Director jobs?

States with the most job openings for Patient Financial Services Director jobs include:

Patient Financial Services Director jobs near you
Infographic showing various Patient Financial Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $96,372 per year, or $46.3 per hour.

PATIENT FINANCIAL SERVICES REPRESENTATIVE

East River Medical Imaging, PC

Manhattan, NY • On-site

$21 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Ensure unpaid and partially paid balances are resolved efficiently, timely and within stated goals

  • Collect patient balances and establish payment plans as needed

  • Answer phones, respond to inquiries and triage calls

Job description

Now Hiring - Patient Financial Services Representative

Upper East Side/NYC, NY

East River Medical Imaging (ERMI) is an independent radiology center serving patients and referring providers for over four decades. With locations on Manhattan’s Upper East Side and White Plains, ERMI is known for advanced technology, top-quality imaging services, and a warm, caring environment. Our team is dedicated to personalized, compassionate care that puts patients at ease and builds trusted, lasting relationships.

ERMI is now hiring an experienced Patient Financial Services Representative to join our team in the Upper East Side in Manhattan.

About the Role
We are seeking an individual with an exceptional background in Collections and Customer Service to join our Patient Financial Services team.

In this role, your expertise and dedication will be utilized for the following day-to-day responsibilities:

  • Ensure unpaid and partially paid balances are resolved efficiently, timely and within stated goals

  • Collect patient balances and establish payment plans as needed

  • Remind patients when payment plans are over-due

  • Answer phones, respond to inquiries and triage calls

  • Inform patients about the Patient Portal for registration and providing details of all services available

  • Coordinate efforts with other internal teams

  • Fulfill clerical responsibilities which may include sending/receiving/scanning medical records, hospital notes & referral information.

  • Other Duties as assigned

Why ERMI?

At ERMI, we offer a supportive, collaborative culture where excellence and compassion go hand in hand. Our Patient Financial Services Representatives are valued members of the care team and work in a patient-centered culture that prioritizes quality over volume

In addition, we offer:

  • Beautiful, modern facility

  • Team-based culture with strong support

Compensation and benefits include:

  • Pay rate $21.00/hour – $24.00/hour, based on experience

  • Medical, dental, and vision insurance

  • 401(k) plan

  • Paid time off + paid holidays

About You
You’d be a great fit if you bring the following

  • 1 to 2 years of collection and billing experience in a physician-based office setting

  • Ability to communicate effectively and build rapport with patients and colleagues; and to respond in a tactful and professional manner

  • Multi-tasker, team player, problem solver

  • Commitment to follow HIPAA privacy and security standards

  • Organized, detail oriented, must display accuracy and thoroughness in specified responsibilities

  • Proficiency using a Windows-based computer and standard business applications including MS Excel, Word, and Internet Explorer/Chrome.

  • Ability to work with a minimum of supervision while understanding the necessity for communicating and coordinating work efforts with other employees

  • Strong work ethic and emphasis on attention to detail
    Excellent customer service, communication and organization skills?

  • COVID-19 Vaccination required

Apply Now!

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