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Acts as a clinical liaison between the Corporate IS Department and the BH facility. Performs duties associated with the implementation, support, and maintenance for all aspects of the clinical information system. Duties also include preforming basic computer and computer peripherals troubleshooting skills. This position provides problem tracking, resolution, enhancement requests, active participation in system testing, workflow redesign, change management, and ongoing Cerner education to facility employees and physicians.

• Provides on-going support and management of clinical applications
• Works with technical staff on WTS and printer setup, new Laboratory and Pharmacy devices, troubleshooting technical set-up vs Cerner issue.
• Develops and provides training programs, documentation and manuals to clinical staff, medical staff, and physician office staff on the use of clinical information systems
• New hire training and train the trainer educators
• Basic knowledge of HealthStream LMS
• Work in conjunction with the local IT Techs in preforming initial computer and related hardware troubleshooting steps
• Triaging Cerner tickets. Determine if education item or if issue goes to local IT team, account security, or Corp Cerner Teams
• Local Analyst is permission/position in service desk. Can only send tickets to Corp Customer Service
• Manages and tracks tickets once they are sent to Corporate
• Join Facility Clinical Informatics call, Fusion Nursing Discussion, CAB Monthly Education Call (CNO call as needed for Cerner specific topics)
• Remains informed regarding new healthcare technologies and development, and participates in strategic information system planning for the organization
• Works with corporate office and coordinates corporate-wide projects and initiatives related to clinical systems
• Create facility specific tip sheets as needed
• Schedule weekly rounding – participate in morning unit huddles or round throughout shifts to determine any Cerner needs or deficiencies
• Log and manage enhancement requests
• Reports – requests for reports, knowing where they are, how to run, when and how to request

About Universal Health Services 

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Minimum two years direct patient care experience preferred. Basic computer skills and Microsoft Office experience required. Bachelor's required. 1 to 3 years experience.

Advanced working knowledge of clinical information systems (Cerner) preferred. Mentoring/leadership experience. Ability to collaborate with clinicians to discern software specifications, hardware requirements, and process improvement workflows. must be comfortable and confident interacting with physicians and clinicians at all levels.

Additional skills desired for the position include general IT knowledge that includes basic troubleshooting skills of computers, laptops, networks, and peripherals (printers, microphones, scanners, etc.) 

EEO Statement 

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams 

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Minimum two years direct patient care experience preferred. Basic computer skills and Microsoft Office experience required. Bachelor's required. 1 to 3 years experience.

Advanced working knowledge of clinical information systems (Cerner) preferred. Mentoring/leadership experience. Ability to collaborate with clinicians to discern software specifications, hardware requirements, and process improvement workflows. must be comfortable and confident interacting with physicians and clinicians at all levels.

Additional skills desired for the position include general IT knowledge that includes basic troubleshooting skills of computers, laptops, networks, and peripherals (printers, microphones, scanners, etc.) 

EEO Statement 

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams 

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.