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Plantronics Jobs (NOW HIRING)

XACT

Customer Service Specialist - VA

$17.50 - $23/hr

Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series). * A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have ...

D.J. DreamTeam LLC

Customer Service Rep

Stockbridge, GA · On-site +1

$10 - $15/hr

Logitech, Plantronics, or Microsoft) **Some items are not needed at the time of application ** Some clients can work with a Mac Starting pay is $10-$15 per hour Set your own schedule! Control the way ...

D&J DreamTeam LLC

Customer Service Rep

Stockbridge, GA · On-site +1

$10 - $15/hr

Logitech, Plantronics, or Microsoft) **Some items are not needed at the time of application ** Some clients can work with a Mac Starting pay is $10-$15 per hour Set your own schedule! Control the way ...

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Plantronics information

What is a Plantronics job?

Plantronics, now known as Poly after merging with Polycom, is a company that designs and manufactures audio communications equipment for businesses and consumers. Jobs at Plantronics can range from engineering and product design to sales, customer support, marketing, and manufacturing roles. Employees work on developing and supporting products like headsets, speakerphones, and video conferencing solutions that facilitate communication in professional and personal settings. Working at Plantronics typically involves contributing to innovative technology and collaborating with a global team.

What are the key skills and qualifications needed to thrive as an employee at Plantronics, and why are they important?

To thrive at Plantronics (Poly), you generally need expertise in audio technology, product development, and a relevant degree such as engineering, computer science, or business depending on the role. Familiarity with collaboration platforms, hardware and software integration, and certifications like Cisco or Microsoft Teams accreditation are often valued. Strong teamwork, problem-solving, and communication skills help employees excel in a fast-paced, innovation-driven environment. These abilities are crucial for delivering high-quality communication solutions and driving business growth.

What are some common challenges faced by employees working in customer support roles at Plantronics, and how are they addressed?

Employees in customer support roles at Plantronics often encounter challenges such as troubleshooting complex technical issues, staying updated with rapidly evolving product lines, and managing high volumes of customer inquiries during peak periods. To address these challenges, Plantronics provides comprehensive training programs, access to detailed knowledge bases, and regular team meetings for sharing best practices. Additionally, employees are encouraged to collaborate closely with engineering and product teams to resolve escalated issues efficiently and ensure high customer satisfaction.

What is the difference between Plantronics vs Customer Support Specialist?

AspectPlantronicsCustomer Support Specialist
CredentialsTechnical certifications, product knowledgeCustomer service training, communication skills
Work EnvironmentOffice, warehouse, or remote technical supportCall centers, offices, remote
Industry UsageTelecommunications, electronics manufacturingVarious industries including tech, retail, healthcare

Plantronics professionals focus on technical support and product knowledge related to audio devices, while Customer Support Specialists handle customer inquiries across multiple industries. Both roles require strong communication skills, but their specific expertise and work environments differ.

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Cities with the most Plantronics job openings:

What states have the most Plantronics jobs?

States with the most job openings for Plantronics jobs include:

What job categories do people searching Plantronics jobs look for?

The top searched job categories for Plantronics jobs are:

Plantronics jobs near you
Infographic showing various Plantronics job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution.

Healthcare Customer Service Representative - Onsite

Everise

Greensboro, NC

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Everise rating

4.5

Company rating: 4.5 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

63rd of 71 rated call and contact centers

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!


In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO. If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Job Requirements:

  • Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.

  • Professionally handle a high volume of incoming calls.

  • Ability to utilize and navigate multiple systems simultaneously.

  • Be dependable and meet all attendance requirements.

  • Resolve customer issues via one-call resolution guidelines and/or escalated processes.

  • Meet or exceed company and client performance metrics.

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.

  • Responsible for handling de-escalation calls

  • Ability to accept and embrace changes within the current business environment.


Qualifications:

Must be able to work onsite: 4161 Piedmont Parkway, Greensboro, NC 27410

  • High school diploma or GED

  • Ability to pass a background check and drug screen.

  • A demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.

  • Strong decision-making and analytical abilities.

  • Ability to identify customer needs and articulate products and services.

  • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.

  • Highly developed sense of integrity and commitment to customer satisfaction

  • Meet all attendance and dependability requirements.

  • Be a team player.

Equipment Requirements:

Employee to provide one of the following headsets isrequired:

  • Plantronics 3320 Blackwire

  • Plantronics 5220 Blackwire

  • Plantronics EncorePro 520 + DA80 USB Plug Adapter

Everise will provide the rest

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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